Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

AT

ANDREW THONNEY

Food & Beverages, 1-10 employees

More than a year

5.0
January 2025

simple website setup

Pros

Setting up and managing a website with it is really easy. It takes a lot of the trouble out of building and maintaining an online store.

Cons

It's not the best choice if you need to integrate with Clover.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KP

Kathryn Page

Consumer Goods, 1-10 employees

More than a year

5.0
January 2025

reliable fit for ecommerce

Pros

From day one, this has been very reliable and simple to figure out. After looking into a lot of competing platforms, this one turned out to be the best match for my ecommerce needs.

Cons

One thing I still wish it had is the ability to ship from a different address when needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JN

Joyce Nascimento

Marketing and Advertising, 1-10 employees

Less than a year

5.0
January 2025

STrong results

Pros

Even people with very little digital experience can get the hang of this platform quickly since it's very user friendly and simple to figure out.

Cons

The starting price is a bit on the expensive side even though the platform delivers very strong results.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

BU

Ben Ullrich

Consumer Goods, 1-10 employees

More than a year

5.0
January 2025

SEO friendly

Pros

It comes well optimized for SEO. It's simple to use and works well for almost anyone, regardless of their skill level.

Cons

It is a bit expensive. There are also a few small, random tasks that can be harder to do because the system is so organized and built in a very specific way.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

MC

Miranda Childers

Retail, 51-100 employees

More than a year

4.0
January 2025

easy to start using

Pros

Getting started with it is really easy and you can have everything up and running in no time even without any prior experience.

Cons

It feels like you need a separate app for almost everything. The built-in features are solid but I still end up going to the app store all the time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

BB

Brett Byrne

Design, 11-50 employees

More than a year

5.0
January 2025

our review

Pros

Our agency has really enjoyed building websites on this platform.

Cons

It's been excellent overall though it could maybe offer a bit more functions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM

Joseph Montero

Consumer Services, 1-10 employees

Less than a year

3.0
January 2025

convenient setup, pricey monthly cost

Pros

Setting a store up and running with this is very easy from top to bottom. The whole setup process feels simple to use especially when you're starting completely from scratch. I'd say it is on the expensive side but in the end, you're paying for the convenience it gives when launching a business with nothing in place yet.

Cons

The monthly subscription is a bit too expensive and really could be more affordable. Still like I mentioned, that level of convenience usually comes at a price.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

6

JT

Jörg Timmermann

Retail, 1-10 employees

Free Trial

1.0
January 2025

confusing and unsupported platform issues

Pros

Honestly there's nothing positive to mention here. The whole thing feels confusing and very unfriendly to use.

Cons

You try to get yourself positioned on certain platforms and then out of nowhere you're told it's "not supported" anymore for whatever reason.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

MA

Mark Allen

Computer Software, 51-100 employees

More than a year

4.0
January 2025

fast launch

Pros

It works really well for getting a small or medium sized business started in e commerce. There are plenty of templates to choose from so putting together a store and getting live doesn't take long. It also offers strong payment integration options through its partners which makes accepting payments pretty easy.

Cons

Transaction fees can be a downside especially if you're on one of the lower-tier plans. Customizing the platform also isn't the most easy part. It has improved a lot compared to years ago but if you want anything beyond a standard template, you'll probably end up needing help from a developer.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

NM

Nedim Mujezinovic

Marketing and Advertising, 1-10 employees

More than a year

5.0
January 2025

packed with growth tools

Pros

There are plenty of apps and built-in features that make it easier to expand and scale your store over time.

Cons

The downside is that some of the more advanced apps and premium themes can become quite expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

BS

Baha Salvatore

Retail, 1-10 employees

Less than a year

5.0
January 2025

powerful storefront customization

Pros

By far the most user friendly e commerce platform I've used, with top tier features and plenty of customization for advanced users who want more control.

Cons

App costs and parts of the broader community can feel predatory especially for sellers who don't have front-end web design experience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

ME

Marc Eisenberg

Financial Services, 101-500 employees

More than a year

4.0
January 2025

detailed receipts

Pros

The technology behind it works well and the detailed written receipts for transactions are a real plus.

Cons

Something that's been frustrating is not being able to access past transactions through the portal. That feature might be available somewhere but if it is, I haven't been able to find it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

TBW

Taher Badsha Wala

Information Technology and Services, 11-50 employees

More than a year

4.0
January 2025

Strong marketing

Pros

Feels easy to stat off with thanks to its organized interface and beginner friendly onboarding. Setting up an online store doesn't take much effort even if you're new to ecommerce. The checkout flow also works really well, giving customers a smooth buying experience. On top of that, there are tons of marketing apps available which makes it easier for businesses to stay competitive and connect with their target audience effectively.

Cons

An area where this falls short is the pricing for its B2B plans which is on the expensive side. That can become a real issue for businesses trying to grow or for teams that need to keep a close eye on budget.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

A

Anonymous

Marketing and Advertising, 11-50 employees

Less than a year

3.0
January 2025

quick store setup, limited admin roles

Pros

You can get an online store up and running in just a day or two with it even if you don't have much web development knowledge.

Cons

One drawback is that it doesn't offer many role options for different kinds of admins and getting child or parent access requires paying an additional fee.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

LR

Leah Raico

Retail, 1-10 employees

More than a year

4.0
January 2025

selling online feels effortless

Pros

Selling products online with this is really easy and it makes running an online store feel much more manageable.

Cons

Connecting it with QuickBooks hasn't been simple. The only option is a bulk connection app and it doesn't help with inventory or automated customer information at all.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

FL

Fabian Lindin

Building Materials, 51-100 employees

More than a year

4.0
January 2025

Tons of integrations

Pros

Moving from an idea to a finished store happens quickly with this platform. It's simple to use, has plenty of integrations and apps and the whole platform makes launching things feel fast and easy.

Cons

A frustrating part is that there are still a few areas we can't change, update or edit ourselves. Sometimes the fix is obvious and we already know how to handle it but we're stuck waiting because only they can make those adjustments.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Import and Export, 1-10 employees

More than a year

4.0
January 2025

efficient built-in tools

Pros

It comes packed with a lot of built-in features including inventory tracking, payment processing and shipping integrations which makes running an online store much more convenient.

Cons

The issue is that it can become fairly expensive once everything adds up from the monthly subscription to transaction fees if you're not using their payments plus the extra app costs needed to unlock all the features you want.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

EA

Etem Aydogan

Online Media, 1-10 employees

Less than a year

5.0
January 2025

best choice!

Pros

Launching an online store with this platform feels like one of the best choices for building a successful e commerce brand. The interface is very user friendly and the setup process is probably the simplest available which makes it a clear option for anyone starting from scratch. With more than 50 customizable themes, it's possible to turn your ideal store into a professional, efficient and visually appealing shop in no time. I use it myself and as an entrepreneur looking to scale a business, I can honestly say it's absolutely worth trying.

Cons

Honestly I can't think of any real downsides to it at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TF

Tabytha Fogg

Higher Education, 500+ employees

More than a year

5.0
January 2025

easy onboarding

Pros

Working around it is very easy, the analytics are quick to pull up and review and it's been simple to get less technical teammates comfortable using it.

Cons

The backend interface could probably benefit from a UX refresh but honestly there isn't anything I'd consider a real downside.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SB

Shaina Bushnell

Consumer Goods, 1-10 employees

More than a year

5.0
January 2025

accessible to use

Pros

Having an online store up and running feels really easy. The platform is very accessible to use and the templates look polished while still giving you plenty of room to customize them. The app store is a big advantage too, with lots of integrations and tools that help expand and improve your business. On top of that, the payment options work smoothly and securely which makes the buying experience better for customers.

Cons

Costs can climb pretty fast especially once you begin adding apps or need more advanced features. Some of the apps that feel almost essential for scaling a business aren't free which can be tough for smaller companies to manage. A few customization options also need coding knowledge or else you have to bring in a developer.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9