Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Apparel & Fashion, 101-500 employees

More than a year

4.0
December 2024

clear dashboards

Pros

The reporting tools can be customized without much trouble and exported to CSV which is really useful. The dashboards put all the key information in front of me at a glance and the payout section is laid out in a very clear organized way.

Cons

There are still a few small ongoing issues that never seem to get properly fixed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JW

Jenna Wengler

Marketing and Advertising, 1-10 employees

More than a year

5.0
December 2024

excellent platform for small businesses

Pros

A really solid platform with a user friendly interface that works especially well for small business owners.

Cons

For simpler front-end customizations, you still need to install plugins.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

IK

Ibrahim Koc

Retail, 11-50 employees

More than a year

5.0
December 2024

very good

Pros

Very easy to figure out and using it doesn't take much effort. One of the best parts is that it can be integrated with almost anywhere which makes it really convenient.

Cons

The website speed could definitely be better and the customization options still feel somewhat limited.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Retail, 1-10 employees

Less than a year

5.0
December 2024

I'm satisfied

Pros

Starting off with this service was very easy. Having that level of accessibility made it much less challenging to grow and reach a wider customer base.

Cons

The downside is that customization is genuinely pretty difficult.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MM

Megan McClain

Hospitality, 1-10 employees

Less than 6 months

3.0
December 2024

customizable and user friendly

Pros

It was simple to use and also let me customize it the way I wanted.

Cons

One thing I didn't like about it was how confusing it was to cancel the auto-pay subscription when I wanted to unsubscribe.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

6

JV

Jeannie Vasquez

Consumer Goods, 500+ employees

More than a year

4.0
December 2024

Great option

Pros

It has been the best e commerce platform I've used. It comes with strong analytics and useful data tracking that help keep an eye on performance.

Cons

Downloading reports could be handled better. Once the files are exported sorting through all the data can get pretty messy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

RB

Rachel Blaylock

Retail, 11-50 employees

Less than a year

4.0
December 2024

Has plenty to offer

Pros

Moving around the site felt very easy and I was able to build a full ecommerce store in a single afternoon, complete with print-on-demand products featuring my own designs. There's a lot of flexibility across the platform too, from adjusting header colors to setting profit margins for each product, plus extra admin apps that can be customized to fit what you need.

Cons

That huge range of options can also feel like a lot when you're just starting out with online selling. Even with live chat support, help sections and menus all over the platform, it still takes a while to really learn where everything is and how it works. I'd definitely welcome simpler terminology in some parts of the site.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

RB

Rhonda Breedlove

Consumer Services, 1-10 employees

More than a year

5.0
December 2024

excellent purchase communication

Pros

The platform is easy to use and the updates and communication around purchase delivery are excellent.

Cons

I honestly don't have any negative feedback or complaints to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PP

Paul P

Apparel & Fashion, 1-10 employees

More than a year

5.0
December 2024

quick store launch

Pros

Setting up an eCommerce store was really easy even without any coding experience.

Cons

I haven't run into any major problems. A few things still rely on apps though and it would be nicer if those were built-in features instead.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RK

Rolies Koekoek

Hospitality, 11-50 employees

Less than 6 months

4.0
December 2024

Templates that shine

Pros

The templates are very user friendly and can be customized completely to fit exactly what you need.

Cons

There are a lot more options available when it comes to building a website completely from scratch.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

TW

Tara W

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
December 2024

always evolving with new features

Pros

New features keep getting released regularly so there's always something fresh being added.

Cons

One downside is the lack of detailed data logs. That becomes especially frustrating when something breaks and there's no way to tell whether an employee caused it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CZ

calvin zaabel

Marketing and Advertising, 1-10 employees

More than a year

5.0
December 2024

no need to be tech-savy

Pros

Built with non-technical users in mind, it gives you a very accessible interface for creating and managing an online store without feeling overwhelming.

Cons

The pricing can add up and a lot of features rely on third party apps which often means paying extra monthly fees.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KG

Khaled Galal

Information Technology and Services, 1-10 employees

More than a year

5.0
December 2024

accessible setup for online stores

Pros

Getting an online store up and running with it feels incredibly easy even without any previous experience. The interface is accessible and the helpful guides make the whole setup process feel effortless.

Cons

Tweaking the checkout process can be a little tricky since it may require some coding knowledge or relying on third party apps.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0
December 2024

helpful free trial start

Pros

It's nice that it gives you a 3 day free trial so you can try everything out before committing.

Cons

The pricing feels a little high especially if you're just getting started.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

AD

Arran Dehel

Marketing and Advertising, 1-10 employees

More than a year

3.0
November 2024

simple store setup

Pros

The interface is very easy especially for new designers or anyone looking to launch an online store.

Cons

It would have helped to have more tutorials or support available since figuring some things out takes extra time even though the overall setup is fairly simple.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

MU

Morgan Urban

Retail, 1-10 employees

More than a year

5.0
November 2024

so many options!

Pros

There are plenty of options available for building out your website the way you want and the interface is quite user friendly.

Cons

There are a lot of similar products listed from different vendors which can make things feel a bit repetitive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

NM

Niklas Müller

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
November 2024

accessible start for ecommerce

Pros

Woking with it feels very easy and accessible. It's a really good fit for anyone who's just entering the e commerce space and wants something simple to work with.

Cons

Even though it is very user friendly and simple to manage, that same simplicity becomes a limitation pretty quickly when you want more personal customization. It's especially frustrating with SEO where the platform feels quite restrictive and doesn't give you much flexibility.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

SC

Stefano Citta

Business Supplies and Equipment, 1-10 employees

Less than a year

4.0
November 2024

adaptive tool

Pros

Thanks to the user friendly design and accessible interface, it is so simple to set up a store! The web editor's drag and drop tools are convenient, the free templates are helpful and the App Store offers plenty of integrations and add-ons to expand what the store can do.

Cons

Compared with some other platforms, the customization and flexibility are a bit more limited. Moving a store away from it to another platform can also be challenging because it works as a closed system and the monthly subscription fees are another downside.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

OV

Oladayo Victor

Consumer Services, 1-10 employees

More than a year

5.0
November 2024

Solid support

Pros

Running my store on this platform has been very easy thanks to its user friendly setup, built-in payment gateway and 24/7 customer support. It also offers secure, dependable hosting and works well with multi-channel selling platforms which makes managing sales across different channels much easier.

Cons

One issue is that the platform adds extra transaction fees when you choose a payment provider other than their payments and those costs can build up pretty fast.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KG

Krista Graf

Cosmetics, 11-50 employees

More than a year

5.0
November 2024

powerful features and shipping links

Pros

Packed with useful features and it connects really well with shipping platforms.

Cons

Handling shipping directly through it takes a few extra steps compared to some other platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10