Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

YB

Yozet Barreto

Farming, 51-100 employees

Less than a year

5.0
October 2022

reliable platform

Pros

It's a stable SaaS platform and the integration with Google Ads and other features works really well.

Cons

It can end up being a much more expensive SaaS platform compared with competing options.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

9

JP

Joachim Platzer

Retail, 11-50 employees

More than a year

5.0
October 2022

connectors that just work

Pros

One of the best parts of the platform is the huge range of connectors and integrations it offers for many well-known services. They're simple to set up and tend to work flawlessly. Another big advantage is that it's a hosted platform so getting started is quick and beginner friendly while still offering enough depth for more experienced users. On top of that, there are plenty of plugins available if you want to customize the store even further.

Cons

Issue is that even though a lot can be customized, certain changes still require coding or paid plugins with a monthly fee. That said, this seems to be pretty common across most e-commerce platforms.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

MN

Monika Nowak

Hospitality, 51-100 employees

More than a year

5.0
September 2022

simple navigation

Pros

Our company uses this software every day and it's very easy to figure out and pick up quickly. On top of that, the customer service has been excellent whenever we've needed help.

Cons

My only complaint is the price since it feels more expensive than other retail POS software options.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

10

MK

Moussa Kebe

Internet, 11-50 employees

More than a year

4.0
September 2022

top choice for stores!

Pros

When it comes to building an online store, the platform feels like the number one ecommerce platform. It's very simple to use and setting everything up is easy.

Cons

Issue is the premium plan pricing which feels too expensive for me at 26 EUR per month.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

RM

Roger Mejia

Internet, 11-50 employees

More than a year

5.0
September 2022

fast online store setup

Pros

Even without any programming experience, it's possible to build an online store, upload a full product catalog and start selling without much trouble. Another big plus is how fast the pages load which makes the whole store feel very responsive.

Cons

One thing missing is email hosting since the only option is to set up email forwarding to another email account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

HT

Heather Tomlinson

Food & Beverages, 11-50 employees

More than a year

5.0
September 2022

ahead of the curve!

Pros

The platform is very user friendly and consistently stays ahead with modern features and technology.

Cons

There are moments when working with the code can get a bit complicated though expert help is available when needed.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

AM

anselme mano

Marketing and Advertising, 1-10 employees

More than a year

4.0
September 2022

helpful templates for online stores

Pros

It makes online store creation really appealing. The 14-day free trial gives you enough time to preview the site and see how everything works. It also comes with free templates so putting together a boutique is very manageable even if you don't have any coding knowledge.

Cons

Although the platform is very well suited for building an online store, the selling fees are quite high.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

CC

Chelsea Carbajal

Apparel & Fashion, 1-10 employees

More than a year

5.0
September 2022

customizable storefront

Pros

Has been really simple to use, customize and learn as my business grows and my brand image evolves. It's a very solid website builder, the shopping cart setup is easy and I especially love the fraud detection feature.

Cons

My only real issue with the platform is the pricing. It feels like they could charge less and still do very well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

SS

Sachin Singh

Information Technology and Services, 1-10 employees

More than a year

5.0
September 2022

Allows full store control

Pros

Launching a store takes just a few minutes which makes getting started really convenient. The pricing is also quite affordable especially since the basic plan only costs a few bucks. Also the admin dashboard includes pretty much everything needed to run an online store from managing orders and inventory to setting up payment gateways so all the essential tools are already built in.

Cons

There are no major downsides with the platform overall but its SEO could definitely be better. It would also help if there were more free extensions available for adding extra features especially since other platforms like WordPress offer more flexibility in that area.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

OM

oscar martin

Marketing and Advertising, 1-10 employees

More than a year

5.0
September 2022

peace of mind for ecommerce

Pros

It is really good if you don't want to get your hands dirty with setup and technical configuration. I also use other tools like WooCommerce and the difference in the level of worry compared with the platform is huge. With the platform, you can just focus on running your business and forget about software updates or any other technical issues. If you want peace of mind and don't enjoy tinkering, it's the best option.

Cons

You don't get the same level of freedom you have with other platforms like WooCommerce and the price is on the high side. That said, that lack of flexibility is also why it's so simple to use and why you don't have to deal with technical maintenance at all.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

SA

Simao Abreu

Health, Wellness and Fitness, 500+ employees

Less than 6 months

4.0
September 2022

accessible store management

Pros

Working with the platform feels very accessible and managing everything is pretty simple. The pricing also feels fair for the features it provides.

Cons

It's missing a few configuration options and the admin panel can feel a bit cluttered at times.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

PP

Prashant Powle

Food & Beverages, 1-10 employees

More than a year

5.0
September 2022

flexible setup for products and blogs

Pros

Setting up products is easy, writing blog posts is simple and the overall category configuration is also quite manageable.

Cons

Once you start adding more functions, you end up needing a lot of plugins including paid ones. Website speed optimization also doesn't deliver the results I expected even when using top themes like Booster. SEO still needs more attention and should be simpler to configure especially when it comes to tag length and the number of tags allowed. There are quite a few other areas that could be improved as well.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

CS

Carole Suety

Retail, 1-10 employees

More than a year

5.0
September 2022

My store is thriving!

Pros

Switching over to the platform made a noticeable difference for my store. The platform is very simple to use, the templates look good and customer support has been excellent whenever I needed help. I had worked with two other ecommerce platforms before and my store has been more successful since moving to the platform.

Cons

A downside is the cost of the apps. I really wish basic features like displaying shipping fees, were included without having to pay extra for an app.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

LA

Lisa Archbold

Financial Services, 11-50 employees

More than a year

5.0
September 2022

well organized store setup

Pros

Getting started with the platform was a really positive experience. They give you a 14-day trial which is enough time to explore the platform, learn how everything works and customize your store before committing. The pricing can be quite low so it feels like you get a lot for what you pay. Everything is laid out in a very organized way, the interface is user friendly and the whole process feels like a step by step guide. Their customer support is also very professional which matters a lot with e-commerce software because when your store is making money, you really don't want to be stuck waiting for help when something goes wrong.

Cons

Something that does bother me is the limited number of free templates and the ones available are not all that impressive. They're usable but customization is pretty restricted so in the end it makes more sense to buy your own template. Another downside is that the platform depends on quite a few external apps to fully do what you need whether that's for email marketing with something like Klaviyo, importing products or handling other functions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

RR

Regine Rodriguez

Apparel & Fashion, 1-10 employees

More than a year

5.0
September 2022

reliable support and efficient setup

Pros

It's very efficient, simple to work with and the customer support team has always been dependable whenever I've needed help.

Cons

A limitation is that the design customization isn't as open or flexible as it is in some other platforms although they are improving that.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

7

QR

Quinn Rees

Apparel & Fashion, 51-100 employees

More than a year

5.0
September 2022

flexible store layouts

Pros

Having a store up and running with the drag and drop setup feels very easy. There are also plenty of store layout options available, both free and paid which gives a lot of flexibility when building the site.

Cons

I do wish the FAQ section were more helpful when problems come up.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LN

Lindsay Nelson

Marketing and Advertising, 1-10 employees

More than a year

5.0
September 2022

helpful support

Pros

Starting off is simple since registration is free and the trial period gives you time to properly learn how the website works. The platform itself is user friendly and easy to use so moving around the pages does not cause too many issues. Customer service has also been consistently helpful and friendly whenever assistance is needed. On top of that, there are plenty of training videos available which is great if you happen to get stuck.

Cons

An area that has been frustrating, at least in my opinion, is integrating with certain partners. I have tried connecting Facebook and Pinterest and that has been a real struggle. It would also be nice if there were more support with free advertising to help bring in more customers and traffic.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

EJ

Erin Jonas

Food Production, 1-10 employees

More than a year

5.0
September 2022

user friendly store management

Pros

Running an online store with it feels very easy and there are plenty of apps available for the integrations you need to manage your business the way that works best for you.

Cons

Over the years, any problems I've run into have usually been resolved through updates so I really don't have any major complaints. On top of that, if you ever need help or run into an issue, their customer service is very dependable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Internet, 1-10 employees

Less than 6 months

5.0
September 2022

solid portal

Pros

The portal is easy to work with and feels very user friendly overall even though it's still missing a few basic features.

Cons

A part that really bothered me was being pushed toward a $2,000 package just to unlock a single feature--restricting payment methods by country. That felt pretty ridiculous, honestly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

JAY

Jacqlyn Atwater Yeager

Retail, 1-10 employees

More than a year

5.0
September 2022

Quick launch

Pros

Right from the start, the back end clearly walks you through what needs to be done. It's very user friendly and makes it quick to get your website up and live.

Cons

Something I wish it had is the ability to organize inventory into folders.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10