Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

EQZ

Eduardo Quilca Zegarra

Design, 51-100 employees

Less than a year

5.0
October 2022

Stands out!

Pros

From opening an account to creating your first product and getting everything set up, the platform is excellent. It also comes with a really solid inventory manager, along with SEO optimization that I've seen in very few similar platforms.

Cons

Probably the biggest downside with the platform is the pricing, both for the plans and for the modules or add-ons.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

SN

Shanna Nash

Retail, 1-10 employees

More than a year

5.0
October 2022

customizable storefront

Pros

Building a branded online store with the platform has been really worthwhile. It's simple to customize, keep updated and manage over time. Customers can check out with several payment options and tracking orders is easy too.

Cons

One thing I'd still like to see is an option to exclude certain variants of the same product from discount codes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DK

Denise Kelly

Retail, 1-10 employees

More than a year

5.0
October 2022

platform review

Pros

Running my store on the platform has been very easy. It's simple to use and connecting it with social media platforms and other software tools is incredibly convenient thanks to the wide range of apps and options available in the the platform Marketplace. I also attend retail shows and during those months I can turn on the POS features and take purchases anywhere on the floor including contactless payments, right where my customers are.

Cons

I do wish the built in SEO features were a bit more effective out of the box.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JRSA

Jose Roberto Sanchez Alvarez

Industrial Automation, 51-100 employees

Less than 6 months

4.0
October 2022

solid themes

Pros

One thing that gives me confidence is how reliable the platform is. Even if a lot of users enter at the same time, the site stays up and doesn't leave us hanging. It's also very convenient that we don't need a programmer to build the page since we can just choose a theme and use it to create our content.

Cons

The downside is that page customization feels far too limited. The designs they offer are pretty few and there aren't that many options to edit things or add more colors, images and other details. It's very different from working with a programmer, where the design can be changed much more freely because of open-source code.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Marketing and Advertising, 11-50 employees

More than a year

5.0
October 2022

powerful features for online selling

Pros

It comes with plenty of features and is easy to use.

Cons

At times, the cost ends up being a bit higher than expected.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

FR

Francesco Ragusa

Retail, 1-10 employees

Less than a year

5.0
October 2022

plenty of plugins

Pros

Setting up the store is very easy, there are lots of plugins available and the platform feels complete for managing everything in one place.

Cons

Pretty much all the plugins or at least the important ones, require payment and some of them are priced way too high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Machinery, 1-10 employees

More than a year

5.0
October 2022

flexible store growth options

Pros

the platform is easy to use and comes with plenty of features that make it possible to grow and expand your store over time.

Cons

One thing we'd really like to see is built in support for importing from marketplaces like Amazon and eBay, instead of needing to pay for a separate app to handle it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

MG

Mahendra Gaikwad

Government Administration, 500+ employees

More than a year

5.0
October 2022

so useful!

Pros

Building a client website turned out to be really useful! It lets them manage the site and make updates in just a few clicks which saves a lot of time and the customer analytics are also very useful for tracking performance and understanding visitors better.

Cons

The pricing feels quite high for some people. It would be helpful if there were more offers or discounted plans for customers who do not have a big budget but still want to grow by building a website.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

FK

Firoz khan

Marketing and Advertising, 51-100 employees

Less than a year

5.0
October 2022

love it!

Pros

Running an online store with the platform has been a really positive experience. Both the storefront and the backend management dashboard are user friendly and setting up discount coupons is very easy. Order processing is also very fast and the advanced cash on delivery feature is especially useful since it lets you offer COD only for the specific pincodes you want to serve.

Cons

Even though the platform is built for eCommerce, it can occasionally be tricky in certain areas. One issue I've run into is adding conversion tracking codes provided by Google AdWords. That part isn't always smooth but if it happens, Google customer support can help you sort it out.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

DT

Daniel Tullberg

Marketing and Advertising, 1-10 employees

More than a year

5.0
October 2022

quick to learn

Pros

Getting started with it was very easy and it didn't take long to understand how everything works. The code also runs cleanly and performs reliably.

Cons

the only downside that comes to mind is needing to learn the language first.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

YCM

Yared Cannet Moreno

Primary/Secondary Education, 11-50 employees

Free Trial

3.0
October 2022

perfect for online stores

Pros

Its tools for handling inventory orders and shipping are quite practical and setting up a website while managing purchases and payments can be done in a short amount of time. I'd say it's a very solid option for dropshipping or really any kind of online store.

Cons

Their customer support was disappointing. Several of my questions were never properly answered and when the Facebook pixel stopped working, they offered no real guidance and simply told us we'd need to pay a specialized consultant.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

6

A

Anonymous

International Affairs, 500+ employees

More than a year

4.0
October 2022

order management made simple

Pros

It's very convenient to add order management and keep everything organized within the platform.

Cons

It would be helpful to have a phone contact option or a support assistant available when needed.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

AA

Adnan Ayoub

Online Media, 1-10 employees

Less than a year

5.0
October 2022

top choice for ecommerce

Pros

Hands down, this is the best platform for building and running an ecommerce store. The interface is user friendly, simple to work with and pretty much everything you need is there with plenty of customization options.

Cons

It really isn't suited for much outside of ecommerce but for that purpose, it's basically a perfect fit.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JVB

Jessi Van Blarcom

Consumer Goods, 11-50 employees

More than a year

5.0
October 2022

lots of integrations, without any trouble selling

Pros

Running an online store with the platform feels very easy. It's simple to use and there are tons--if not just about all--the integrations you could need which makes managing an online business much more convenient.

Cons

I don't have any major complaints about the software. The only thing I've noticed is that there are a few limitations when it comes to discount codes.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

IN

Itzel Nava

Human Resources, 51-100 employees

More than a year

5.0
October 2022

visually appealing

Pros

Quite uncomplicated to run my online store! It's simple to manage the ecommerce side of things and the wide range of apps you can install makes it possible to build out the site with more features. The platform looks polished, feels accessible to use and the pricing is fair for everything it includes.

Cons

Problem is that some of the apps can be a bit too pricey for smaller businesses.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

NL

Nerissa Lorenzo

Retail, 1-10 employees

Less than a year

5.0
October 2022

strong start

Pros

Starting out felt like a solid choice especially with how widely used the platform is and how simple it is to work with. Managing inventory updates and selling our products online went really well and it was an especially good fit when dealing with a high number of SKUs.

Cons

An issue we ran into was that the platform isn't very 2nd amendment friendly which became a real challenge for us once we began selling firearms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AS

Arjun Singh

Retail, 1-10 employees

More than a year

5.0
October 2022

Simple setup

Pros

Using the platform has been very easy and it's impressive how quickly we can pull up all of our analytics and data.

Cons

Editing the website could be more user friendly and I definitely wish the themes were more affordable.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

HG

Haley Grupe

Retail, 1-10 employees

More than a year

5.0
October 2022

incredible platform!

Pros

It has been incredible to use. There's a huge selection of apps for just about anything you might need which is really awesome. Some of them are free while others come with monthly fees so it's worth keeping an eye on that.

Cons

When sales are slow, the platform can get pretty expensive. As much as I really enjoyed using it, I just couldn't keep up with the pricing.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

8

AS

Ardi Suwardi

Banking, 500+ employees

More than a year

4.0
October 2022

flexible storefront with lower costs

Pros

Building an online store with the platform gives you a lot of freedom when it comes to page setup. Beyond adjusting the overall design and appearance, there are tons of apps available so even someone without much experience can put together an EC site that feels professionally built from the ground up. It also lets you keep a blog updated which is a nice bonus. The broad selection of payment options makes the buying process feel smooth for customers. On top of that, the cost and maintenance fees are lower than with many other cart API platforms.

Cons

Something that needs work is the default email templates since they are not really ready to use as they are and customizing them is fairly complicated. Another issue is with order management: after two days from the order date, payment statuses for convenience store payments and similar methods can show as "expired" even before the actual payment deadline which makes tracking orders more confusing.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

RJ

Rubi Jaramillo

Food & Beverages, 11-50 employees

More than a year

4.0
October 2022

accessible for buyers and sellers

Pros

It's very accessible both for shoppers and for the customers who use it.

Cons

At times, it gets a bit slow when handling shipping management.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7