Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

OGG

Oscar Gil Gonzalo

Food & Beverages, 500+ employees

More than a year

5.0
June 2022

professional storefront

Pros

Front end gives you plenty of flexibility with templates and customizable themes so it's possible to build a very polished, professional-looking store. On the back end, managing the product catalog is very easy and the built-in SEO tools are a big help when it comes to improving the site's visibility and positioning.

Cons

Inventory and shipping management still have room for improvement. The cost can also add up quickly once you start adding all the plugins you need and I'd like to see more integrations available. More advanced analytics would be a welcome addition too.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Program Development, 1-10 employees

Less than a year

4.0
June 2022

Reliable servers

Pros

There are plenty of tools included and the platform is simple to use and manage for running a store. Setting up shipping methods is easy, it integrates very easily with almost any website and the servers are very reliable.

Cons

Cost feels too expensive, customization is not very simple and getting connected with the tech team can be difficult.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

7

TO

Tajalasfia Osman

Hospitality, 101-500 employees

More than a year

4.0
June 2022

Efficient store builder

Pros

Running an online store with it is pretty easy and the best part is that you do not need coding knowledge to build your website. It is a flexible e commerce platform that makes daily business management much more manageable. The SEO tools are solid as well and since it is widely known, a lot of freelancers are already familiar with it. Customer support, policies and the overall site management are laid out in a way that clients can understand without much confusion. The membership plans are reasonably priced for a platform of this size while they may feel a bit expensive for some, the value still makes them worth paying for.

Cons

The pricing can be a little high and getting in touch with the sales or technical support team can sometimes take more time than expected and feel a bit difficult.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

BB

Britt Beck

Apparel & Fashion, 11-50 employees

Less than a year

5.0
June 2022

strong tools for online stores

Pros

If coding isn't really your thing and you're trying to launch an e-commerce site, it is a solid choice. It comes with a wide range of useful templates that help you get your store up and running plus plenty of integrations and plug-ins. Whether it's inventory tracking or order management, the platform keeps all the key business information in one place and makes it very accessible.

Cons

On the other hand if you want a more customized look that really matches your brand, it's often better to have templates outsourced or redesigned. I'd also love to see it work with places like Creative Market or Dribbble to offer stronger store template options along with better SEO plug-ins.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Graphic Design, 1-10 employees

More than a year

5.0
June 2022

so worth it!

Pros

Starting off with this was very beginner friendly and it didn't take long to learn how to use it.

Cons

The pricing could be a bit lower but overall it's still not too bad.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

BH

Brian Holzheuer

Retail, 1-10 employees

More than a year

5.0
June 2022

Has endless add ons!

Pros

Working with it is easy and you can extend it with just about anything you need. There are tons of apps available, plus a large pool of developers who can step in and help.

Cons

The order, shipping and inventory management features are decent but not outstanding. They keep making updates here and there though there's still some room for those areas to get better.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Higher Education, 500+ employees

More than a year

5.0
June 2022

checkout convenience across stores

Pros

Checkout feels really convenient with it. It saves your information which makes future purchases much faster and the best part is that it works across different stores not just the same shop. That consistency makes buying things much more convenient overall.

Cons

From the customer side, I honestly don't have any complaints. I've heard that some users on the selling side run into occasional issues but it seems pretty uncommon.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AB

April Baker

Non-Profit Organization Management, 1-10 employees

Less than a year

4.0
June 2022

all in once solution

Pros

Running a business feels a lot more manageable with it when you need a single place to sell products, content or anything tied to growing your brand or organization. It covers a lot, from customizable pricing to bulk ordering to a wide variety of product options and that makes the buying process really convenient for just about anyone. Whether someone is shopping on a laptop or using their phone, it makes it incredibly simple to get exactly what they want with just a few taps.

Cons

The only real downside I can see is that it may feel a bit overwhelming for people who are not used to dealing with such a large number of products. Other than that, there really are not many negatives to mention.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

DC

Dennis Calingacion

Writing and Editing, 1-10 employees

Less than a year

5.0
June 2022

better tools for online selling

Pros

Manging my e commerce business day to day with this app has been really good. It is available on the Google Play Store, takes up very little storage and downloads quickly. I also use other online store apps but this one feels better to me because of the variety of services it offers. The way it lets me edit my brand and the products I want to sell is also much better. I would definitely recommend this app to my friends and family because it is very user friendly!!

Cons

Something I still need is more customer attention after setting up my online store. I have to do a lot of extra advertising myself to bring people to my store on the platform. Even though the app is user friendly, I still need better ways to promote my products and invite customers in. It could be even more useful if it partnered with other well known platforms since that might attract more users to the application.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SK

Skye Kopp

Broadcast Media, 1-10 employees

More than a year

5.0
June 2022

such professional service

Pros

Using it has been a really positive experience. The products are very simple to use and it makes a real difference when my orders arrive on time and in perfect condition. That always leaves me happy and the whole service feels very professional.

Cons

Honestly I don't have any negative feedback about the platform.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

BS

Brayan Sanchez

Consumer Goods, 1-10 employees

Less than 6 months

5.0
June 2022

Flexible templates

Pros

Getting a site up and running with this software takes only a few hours even if you're not a web developer. It's very user friendly, the pricing feels reasonable for the amount of customization it offers and the templates are really helpful when you need inspiration or aren't especially creative.

Cons

An issue is that the mobile app doesn't offer nearly as many features as the desktop website. Because of that, I end up doing almost all of my work through the web version.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KH

kareem hammed

Human Resources, 101-500 employees

Less than a year

5.0
June 2022

excellent shopping flow

Pros

The shopping experience and order execution are outstanding especially in how well they match what customers want based on their preferences and choices.

Cons

One limitation is that it still lacks a truly worldwide payment system that can handle international payments and delivery management more effectively.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

7

JM

Jose Martinez

Consumer Goods, 1-10 employees

More than a year

5.0
June 2022

Works on phones

Pros

One of the best things about the it app is how user friendly it is. I don't have to rely on my laptop every time I need to handle something which makes a big difference. I can take care of pretty much everything right from my phone.

Cons

It would be even better if it had its own products available for dropshipping. I think that would attract more people to the platform and make it even more appealing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PT

Paris Turner

Marketing and Advertising, 1-10 employees

More than a year

5.0
June 2022

well designed templates

Pros

Hands down this is the most beginner friendly website builder I've used. Even the free templates feel well designed and are perfect for someone just getting started.

Cons

My only real complaint is that I wish more features were actually free instead of being limited to a "free trial."

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

EPK

Emvo Prince kennis

Information Technology and Services, 101-500 employees

More than a year

4.0
June 2022

helpful for finding products

Pros

I really love how helpful it is when it comes to finding products to sell and getting them delivered.

Cons

The part I like least about it is the stock.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

DF

Destini Flores

Entertainment, 1-10 employees

More than a year

5.0
June 2022

selling worldwide feels effortless

Pros

It makes shopping simple and also helps me sell to people all over the world without much trouble.

Cons

I haven't run into any issues using it so far and I haven't noticed any bugs or problems at all.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

DR

Daniele Reis

Restaurants, 1-10 employees

Less than a year

5.0
June 2022

complete tool

Pros

Launching a business with it is a fast way to start selling to customers wherever they are. It feels like more than just a tool for listing products, it's a strong platform for building the business you've been aiming for. I can showcase my products, connect with customers, take payments and handle shipping all in one place. The platform is also simple and accessible to use.

Cons

The biggest downside is the monthly subscription cost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AM

Angelica Mattei

Design, 1-10 employees

Less than a year

5.0
June 2022

Has a lot of fexibility

Pros

Works really well for businesses of any size. It lets you sell across multiple channels like Facebook, Instagram, Amazon and eBay which is a big plus if you want to reach customers in different places. The design options are also very flexible with plenty of free and paid templates to choose from and if none of them fit, you can build your own from scratch. Another strong point is the huge app marketplace with more than 3000 apps and third party integrations that can expand your store however you need. It also supports a wide range of payment methods including payments and the 24/7 customer support is there whenever help is needed.

Cons

One drawbacl is how heavily it depends on apps. Since it has fewer builtin features than some other platforms, you often need to install extra apps to add the functions you want for your store. Another drawback is the transaction fees which can get expensive if you choose not to use their payments because you still have to pay additional gateway charges on top of the platform's own fees.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

9

RO

Romain Omanda

Marketing and Advertising, 1-10 employees

More than a year

4.0
June 2022

can be used by anyone

Pros

It feels like a easy platform with plenty of built in tools which makes it very approachable for beginners.

Cons

Something that really needs attention is the transaction fees since they feel too high. If that part were reviewed, the platform would feel complete and there would be almost nothing to complain about.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

LM

Lebogang Mohlala

Computer Software, 1-10 employees

Less than a year

5.0
June 2022

my thoughts

Pros

Moving around the platform feels very easy and most of it is simple to use since no programming knowledge is needed. They've continued improving the company and expanding the app store ecosystem and the interface works really well for both managers and customers. There's also a section where you can purchase an existing store or a ready-made template and keep the business running from there. It includes everything needed to receive orders, manage shipping and stay on top of customer inquiries in one complete package. It is an excellent payment gateway solution for an e-commerce website.

Cons

It's a very strong platform but the monthly subscription could be more affordable especially since there are still additional transaction costs paid through the platform.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10