Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

MAM

Muhammad Adil Mujeeb

Information Technology and Services, 500+ employees

More than a year

4.0
July 2021

efficient store setup tools

Pros

Even without any coding background you can set up a store easily. It also comes with a really useful built in option for selling through major platforms like Amazon and eBay and the marketing tools are simple to set up.

Cons

Entry level plan is fairly affordable but once you start adding more features, the monthly cost can climb pretty quickly and feel a bit out of control.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Design, 1-10 employees

Free Trial

5.0
July 2021

Great selling platform!

Pros

Running my store on this platform has been a really positive experience. It gives me a much better way to sell products, the system is well put together and everything feels simpler to use.

Cons

Biggest downside is the pricing. It can feel too expensive especially for beginners so it may not be the right fit for everyone.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

10

KS

katie stayner

Retail, 1-10 employees

Less than a year

5.0
July 2021

perfect fit for online retail

Pros

Managing my vintage and art shop online has been a really positive experience! When I needed to move my local business online during covid, it was the platform my friends recommended most and I can see why. It's very user friendly especially for someone like me who had no web design background at all. Now I'm able to build and manage my own store with confidence. Whenever I want to learn about new tools, they also offer excellent educational resources that help me keep improving.

Cons

I haven't come across any issues or obstacles with it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AS

Amanda Smoak

Retail, 1-10 employees

More than a year

5.0
July 2021

excellent support!

Pros

They're constantly improving the platform and adding updates that help businesses serve their own customers better. The integrations along with the ability to connect with multiple marketing platforms at the same time, are incredibly important. Also their customer support is excellent!

Cons

At times setting up or reorganizing your site does require a bit more programming knowledge than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SC

Sam Carleton

Design, 1-10 employees

More than a year

5.0
July 2021

Good analytics

Pros

You can get a store live in just a few hours which is one of the things I appreciate most about it. The platform can stay organized and simple if that's all you need but it also has the depth to become much more effective and sophisticated when you want to take full advantage of everything it offers. To really get the best out of it, it's worth spending time exploring its wide range of features and tools. One of the strongest parts of the platform is the analytics. Right when you log in, the dashboard gives you a clear snapshot of what's happening in your store. You can quickly check recent orders, follow sales patterns and even spot where order fulfillment is falling behind. Other than that it shows abandoned cart conversion metrics compared with other stores, sales performance versus prior weeks and even which visitors are currently active on your site in real time.

Cons

There are plenty of areas where it performs really well but product organization can still be a challenge. The setup for product tags and collections is not especially accessible so it can be confusing for someone who is new to the platform. Another frustration is shipping label printing which becomes harder to manage if you are not using one of its supported partners like USPS, UPS or DHL.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

CY

Chin Yean

Marketing and Advertising, 1-10 employees

More than a year

5.0
July 2021

has low upkeep

Pros

Building a website with this platform is very beginner friendly since it doesn't require any programming knowledge. Even if you're new to it, there are plenty of online video guides that make setup manageable. It offers chat support whenever questions come up which is really helpful. It's also SEO friendly as long as you use relevant keywords, includes SSL certificates and comes with full e-commerce functions. There are also many useful apps available to extend and improve the store's features. Compared with WordPress, Magento and OpenCart, it can be much more cost effective because maintenance is simpler and you avoid many of the hidden expenses and high developer charges those platforms often involve.

Cons

One limitation is that when creating new pages or categories, the URL structure includes the word "pages" which makes links a bit longer, for example https://www.abc.com/pages/about-us. Also if you're migrating a website from WordPress to this platform, there can be URL related issues so you may need to manually set up all the redirects. Besides that it comes with a monthly subscription starting at $29 USD.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

7

JK

Jared Kinyua

Marketing and Advertising, 1-10 employees

More than a year

4.0
June 2021

clean interface for beginners

Pros

It is very easy to use which makes it simple to read through and work with. It doesn't waste time for someone who's just starting out and trying to build or develop their own website.

Cons

The part I'm not a fan of is the paid website templates. I feel like it would be better if the platform were more open source and allowed deeper integration with sites like WordPress and WooCommerce so more people could use it. That said I can still see the value in the all in one package they offer for small to medium-sized businesses especially since it's more affordable than some other alternatives.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

AK

Ashley King

Computer Games, 1-10 employees

Less than a year

5.0
June 2021

my review

Pros

Takes just one click to get a store live on this platform which makes the initial setup really easy. Adding products and managing inventory is incredibly simple and it's also possible to create user accounts so employees can update things like stock levels and pricing. The discount tools are especially flexible too with options for single use codes, email campaigns and plenty of other promotional setups.

Cons

It offers a lot of extensibility but that can also make it a bit confusing for people who are new to websites. I'm very comfortable working in website backends so I didn't run into issues myself but based on feedback from employees some parts of it aren't always that accessible.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

CE

Chioma Ekelaka

Retail, 1-10 employees

More than a year

4.0
June 2021

user friendly store management

Pros

Managing it is very easy! The interface feels user friendly and it's not hard to figure out at all.

Cons

The shipping options are somewhat limited because of the countries where certain products need to be delivered.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

MG

Michael Glover

Internet, 11-50 employees

More than a year

5.0
June 2021

top pick for online stores

Pros

Setting up an online store with it is incredibly easy. There may be other platforms that make store creation just as simple but this really stands out to me because of its huge ecosystem of third party apps and all the added functions that comes with it.

Cons

there's very little to complain about if you run a small to mid-sized online store. If you're operating at a larger scale though, you'll probably want to consider a different platform.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

MK

Marek Kalina

Marketing and Advertising, 1-10 employees

More than a year

5.0
June 2021

quick ecommerce launch

Pros

Building an online store with this platform is really easy and setting everything up doesn't take much effort. Compared with WordPress, it feels much simpler to work with. If you want to launch an ecommerce shop quickly, I'd definitely recommend this solution!

Cons

Something that feels a bit odd is that the platform takes a fee from every sale your store makes. That means it can become pretty expensive once your sales start increasing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 51-100 employees

More than a year

5.0
June 2021

great usability

Pros

Using this software feels very easy and one of the best parts is how many platforms it connects with.

Cons

The only downside is that the lower tier plans have some limitations but aside from that there really aren't many complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

DE

Donovan Espinosa

Retail, 1-10 employees

Less than a year

5.0
June 2021

all in one

Pros

Starting or scaling an online business feels much simpler with this platform because it comes with all the tools needed to keep things running and growing.

Cons

Customization options for personalizing the website are somewhat limited but that doesn't really take away from the site's functions or overall appearance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

GM

Gustavo Munguia

Architecture & Planning, 11-50 employees

More than a year

5.0
June 2021

trusted storefront for sellers

Pros

Genuinely helps business owners keep track of inventory and drive sales. It also gives online stores a stronger sense of credibility which makes the shop feel more trustworthy.

Cons

When it comes to design the platform falls short on real creative freedom although that can still work well for people who are not too focused on customizing everything. The theme selection can feel limiting because it pushes you toward choosing a preset layout instead of building your own from scratch.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PB

Pedro Brandino

Marketing and Advertising, 1-10 employees

Less than a year

5.0
June 2021

I highly recommend it!

Pros

If you're planning to start selling online especially if you already have a physical store and want to move into e-commerce, this is a great choice! I wholeheartedly recommend it! What really made a difference for me was discovering this right at the beginning of my online business journey when I barely understood how any of it worked. I signed up through a free plan to build my store and then got an amazing surprise when the trial period was extended from 14 days to 3 months. That was incredible! I'm genuinely grateful to the team behind it. The pricing and features are accessible for just about anyone and even if you're starting from zero, the support team and built in help guides make it possible to get fully up and running quickly and successfully. One last thing worth mentioning is the plugins and extensions available for the platform which made it much faster to automate product publishing on the platform. That added a lot of value.

Cons

Honestly I don't have any complaints about this software. The support has always been quick to respond and the integration tools have consistently worked very well.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

AP

Alvin Pagayanan

Consumer Goods, 1-10 employees

More than a year

5.0
June 2021

accessible design

Pros

So easy to start working with even without much technical expertise and the UI/UX feels very user friendly. I was able to find my way around comfortably the very first time I used it.

Cons

One thing that could be improved is the level of control given to the admin user since some store owners were aware that admins can make changes like adding users and similar updates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

PP

Pratik Parmar

Design, 51-100 employees

More than a year

5.0
June 2021

Standout APIs

Pros

No matter how much traffic or workload comes through, the platform stays available and dependable. Its API access is one of the biggest strengths and the partners ecosystem really feels like one of its crown jewels.

Cons

The plus version can be quite expensive so the basic plans make more sense as the starting point for selling online. It can also be challenging to find partners across different countries.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

SM

Shubham Metha

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
June 2021

Broad integrations

Pros

A solid platform for pretty much anyone who wants to launch an online store without needing much to get started. Setup is easy and it connects well with existing applications and tools.

Cons

A limitation is the lack of storefront customization when using the buy button. It's also frustrating that third party apps aren't allowed to work with the Buy Button feature.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

BK

Brenda Kent-Dix

E-Learning, 500+ employees

Less than 6 months

5.0
June 2021

fast online store launch

Pros

Was pretty easy to get a store live using this platform. I run a social media affiliate store and had tested a few other platforms to make ads simpler and create a better buying experience for customers. The setup felt very user friendly and I had the store up and running within minutes. Posting products to social media was simple and customers could click through to the platform to buy the item or look through other products. Even with only basic computer skills, I was able to figure everything out on my own without any trouble. It's much simpler than building, managing and editing a full website.

Cons

The monthly price is a bit on the expensive side at around $29 but it does include a lot. You're paying for the online store, customer support, payment processing for customers social media cross-posting and more. In the end, the cost feels justified because it makes starting and running an online business much more manageable.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

9

AJ

Asher Jurgens

Consumer Goods, 11-50 employees

More than a year

5.0
June 2021

top-notch scalability

Pros

One of its biggest strengths is how well it scales as the business grows. The technical support has also been excellent whenever needed. Order management is another area where it performs really well and the checkout/payment experience is convenient for customers too.

Cons

If I had to point out anything at all, the initial setup and integrations take a little effort but honestly that's something you'd run into with pretty much any platform.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10