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Overview

SPS Commerce software is a cloud-based solution designed to manage supply chain and order fulfillment processes. Although it can be challenging for new users to navigate, it provides EDI, analytics, and automation tools that improve efficiency and collaboration across retailers, suppliers, and logistics providers.

SPS Commerce Specifications

  • Multi-channel management
  • SSL security
  • Order management
  • Reporting/Analytics

SPS Commerce Features

EDI Solution

SPS Fulfillment EDI helps you solve problems with order fulfillment by giving you the ability to use Electronic Data Interchange (EDI). It helps you meet EDI compliance rules, connect your business systems easily, and onboard new trading partners quickly. This makes trading and sharing orders faster and more accurate.

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Share Product Information

With SPS Assortment, you can easily transform and send product details to your trading partners. This helps you provide shoppers with more information about products across different sales channels. It makes sure your product data is clear, up-to-date, and reaches customers wherever they shop.

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SPS Analytics

SPS Analytics enables deeper insights into your sales and inventory data by collecting and refining information. This helps accelerate product sales, boost profit margins, and strengthen customer loyalty, empowering you to make smarter, data-driven decisions.

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Vendor Compliance

SPS Commerce takes care of managing your trading partner community and onboarding new vendors. Their experts ensure quick compliance with trading rules and help you speed up the time it takes to start working with new partners. This leads to smoother operations and fewer delays.

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3PL Efficiency with SPS

SPS for 3PLs helps third-party logistics providers automate and standardize communication with customers. By connecting once to the SPS network, 3PLs can easily share important info about items, inventory, orders, deliveries, and statuses with all their customers. This saves time and improves accuracy.

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Pros And Cons of SPS Commerce

Pros

  • Users like how well SPS Commerce helps automate orders

  • People say the customer support team is friendly and answers questions quickly

  • New users find the tutorials and guides useful

Cons

  • Some users say connecting SPS Commerce to their other systems is tricky

  • Several users mention that canceling their account or stopping service isn’t easy

SPS Commerce Reviews

Total 13 reviews

3.5

All reviews are from verified customers

Rating Distribution

5

Stars

46%

4

Stars

15%

3

Stars

8%

2

Stars

8%

1

Stars

23%

Share your experience

J
Jack

Wholesale, 11-50 employees

More than a year

1.0

“It is a scam”

Pros

The sales team knows how to play it smart with customers by pushing them into buying extra services that don't really offer much value. So take my advice and be cautious.

Cons

They make you pay for trading partners even if you are not doing any actual business with them through SPS which just does not make sense to me.

Rating Distribution

Ease of use

5

Value for money

1

Customer Support

1

Functionality

1

P
PEGGIE

Health, Wellness and Fitness, 11-50 employees

Less than a year

4.0

“Fairly easy to use”

Pros

It is easy to use and I am in it every day. Overall it is a pretty versatile tool that can handle a lot.

Cons

Customer service can take a bit of time to get back to us but they usually do respond eventually so nothing too serious.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

5

Functionality

7

A
Alison

Consumer Goods, 11-50 employees

Less than a year

5.0

“They genuinely care about their users”

Pros

Their customer service really stands out. They have been very helpful whenever we have had questions and regularly checks in to see how we are doing.

Cons

No issues from our side. They have given us a really user friendly system that works well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

What language does SPS Commerce support?

SPS Commerce supports multiple languages including English, French (Canadian), Simplified Chinese, Traditional Chinese, German, Spanish, and Dutch to accommodate users from various regions.

What other apps does SPS Commerce integrate with?

SPS Commerce software integrates with a variety of systems and platforms, including Oracle NetSuite, QuickBooks, SAP, Shopify, Sage 50cloud, and Extensiv.

What level of support does SPS Commerce offer?

SPS Commerce offers 24/7/365 customer support through chat, phone, and email.

Does SPS Commerce have a mobile app?

As of now, SPS Commerce does not offer a dedicated mobile application.

Does SPS Commerce offer an API?

Yes, SPS Commerce provides a suite of APIs through its Dev Center.

What types of pricing plans does SPS Commerce offer?

SPS Commerce offers plans starting at $20/month, $99/month, $349/month, with custom Enterprise pricing. You can choose the SPS Commerce cost plan that best fits your budget and operational needs.

Who are the typical users of SPS Commerce?

SPS Commerce is well-suited for a variety of industries and sectors such as retailers, suppliers, manufacturers, logistics providers, and distributors.