Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AE
Ashleie E.

Program Development, 1-10 employees

More than a year

5.0

“fantastic website builder”

Pros

It helped me make websites by simplifying the process. I've used it for 6 to 7 years now and even with the updates they've introduced adapting has always felt simple. The page layout options aren't overly complicated and overall I feel it's well worth the price.

Cons

My only real complaint is that the scheduling feature costs extra and I wish it worked better with CRM tools. Because of that I still have to rely on a separate system and connect the two through integrations.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

KG
Khaled G.

Information Technology and Services, 1-10 employees

More than a year

5.0

“time saving templates”

Pros

Having a big selection of polished, ready-made templates saves a lot of time especially on smaller projects where building a design from scratch just doesn't make sense. The drag-and-drop editor feels simple and the responsive design features work well. It's also fairly simple to use overall which makes it a solid option when training my clients or other non-technical team members.

Cons

At times, spacing issues and elements not lining up properly can be annoying. The platform can also feel slow when you need to debug custom CSS. Some useful features, like advanced analytics, are locked behind higher-tier plans which is frustrating if you're working with a limited budget. I've also run into a couple of problems with third-party integrations, including Zapier.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

JR
Jeffery R.

Construction, 11-50 employees

More than a year

5.0

“Beginner-friendly site builder”

Pros

Because of the drag-and-drop editor and the simple tools it offers this platform is very accessible. It makes it easy for beginners to put together a professional-looking website without much hassle.

Cons

It works really well for beginners but that also ends up being one of its limitations since there aren't many advanced options or deeper custom features available. I also wish there had been a free version to try out longer because the 14-day trial didn't feel like enough time while I was getting my business started.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

SH
Shantoria H.

Design, 1-10 employees

More than a year

5.0

“A great tool!”

Pros

Right away the clean, modern templates make sites look professional and the drag and drop editor keeps the whole building process simple. It's convenient having booking services, payments and mobile optimization all included in one platform instead of needing extra tools.

Cons

One limitation is that the platform doesn't always offer the same level of flexibility for more advanced business or e-commerce needs when compared with other website builders.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MT
Madeline T.

Mental Health Care, 1-10 employees

More than a year

4.0

“Professional sites without coding”

Pros

Building a professional looking website with zero prior experience felt completely doable with Squarespace and that was incredibly valuable for me. The layout tools are also very flexible so it's simple to tweak and rearrange pages in quite a few different ways.

Cons

Color customization across pages can be pretty frustrating. You're limited to a set number of palettes and even though the palette colors themselves can be edited, making a change for just one individual page within that palette isn't really possible. On top of that when trying to update palette settings, it can be confusing to figure out which specific option actually controls the part you want to change.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

JP
Jacob P.

Retail, 1-10 employees

More than a year

5.0

“very easy to setup”

Pros

Squarespace offers an amazing yet user friendly website-building experience, with modern templates that need very little setup. The built-in design features, responsive page layouts and integrated analytics make it simple to launch a professional looking site without depending on outside plugins or custom development.

Cons

Once you try to go beyond the standard template settings, the customization can start to feel restrictive especially if you want more control over layout or functionality. Some advanced needs require workarounds and the closed ecosystem limits flexibility compared with more open CMS platforms.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Arts and Crafts, 11-50 employees

More than a year

5.0

“great value for price”

Pros

Really good value for the price. The platform is simple to work with, has very few bugs or issues and the customer support is excellent whenever something comes up. Payments are processed quickly and securely, the page layout is also simple to navigate and it works especially well for managing inventory in a business.

Cons

Honestly I don't have any real complaints as it's excellent software. I'd absolutely recommend it to other business owners because it covers just about every business need. The only minor thing is that new users may need a little time to get used to it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CW
Claudia W.

Recreational Facilities and Services, 1-10 employees

Less than 6 months

3.0

“Decent templates but slow support”

Pros

Coming in as a complete beginner, I was still able to put together a basic website without too much trouble. Editing pages was easy and I really enjoyed the templates, the range of color palettes, the design options and even the suggested text.

Cons

Getting support took longer than I expected. At first, I was directed through lengthy troubleshooting menus and videos which was frustrating when I just needed direct help. After going through live chat, I was finally given the option to email a real person and that's when I was able to get the assistance I needed.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

NC
Nikole C.

Construction, 1-10 employees

More than a year

5.0

“editing is ismple”

Pros

Squarespace is very simple to use, even without any background in website building. The templates come looking modern and professional right away and the whole layout is arranged in a way that makes updating and editing really simple.

Cons

A drawback is that it can feel somewhat limiting when you want deeper customization. Compared with some other platforms, there is not as much flexibility unless you know how to work with code.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MC
Michelangelo C.

Marketing and Advertising, 1-10 employees

More than a year

4.0

“Pretty easy and fast to launch”

Pros

Working as a marketer and web designer, one of the things I value most is the visual quality of the templates and how quickly you can launch a site that looks professional. In about two hours, it can already be live. Plus it works really well for showcase sites, portfolios, simple landing pages and projects where you need a refined result without long development timelines. Content management is also fairly easy which makes it possible even for less technical clients to update the site on their own.

Cons

Its biggest limitation is that it offers less flexibility compared with more advanced or customizable solutions. From a web design perspective some graphic, structural or technical customizations can feel restrictive at times. On the marketing side as well, tracking, advanced SEO and specific integrations do not always provide the same level of control you would get from more open platforms which is what I would recommend in those cases.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

AP
Alissa P.

Retail, 1-10 employees

Less than 6 months

5.0

“An ideal website builder”

Pros

The clean, modern design and having everything in one platform are big pluses. Building and managing a website seems easy, even without much technical background.

Cons

It can feel somewhat limiting when you want to deeply customize certain parts and the pricing is a little higher than some competing options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JB
Jennifer B.

Consumer Services, 101-500 employees

More than a year

5.0

“Support is outstanding”

Pros

Squarespace has been well worth the price. Whenever I have run into bugs or any other issues, customer support has been more than helpful in getting things sorted out. Overall, the app has been really amazing.

Cons

Honestly I don't have any complaints about the app. It does exactly what I need, right when I need it and customer support is always available whenever I have questions or need help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KC
Kayla C.

Education Management, 51-100 employees

Less than a year

5.0

“fantastic value for websites”

Pros

It is really easy to use and it's made managing things a lot less stressful for me. The amount of value you get for the price is something I have been very happy with.

Cons

Every now and then, it does have bugs or random issues where it slows down quite a bit and on occasion it can be a little confusing or harder to figure out.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

SP
Stephanie P.

Online Media, 1-10 employees

More than a year

4.0

“Has some limititations”

Pros

Getting a website up and running with Squarespace is very easy, even if you don't have much technical knowledge or design experience. The interface is clean and simple so it feels much less intimidating for people who aren't especially comfortable with tech.

Cons

The biggest frustration is how restrictive the page layouts can feel. Everything is built around a square grid system which often creates awkward gaps between elements and gives sites that unmistakable Squarespace style that makes many of them look alike. It's also very difficult to tweak things like fonts, colors or button styles for just one section without changing the settings across the whole site. If strong design flexibility and deeper control matter to you, this probably isn't the right website builder.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

HB
Hayden B.

Construction, 101-500 employees

More than a year

5.0

“tool that delivers”

Pros

Having the full suite of tools available in a single interface made everything feel centralized and organized. During my testing, everything worked reliably and it was convenient to manage it all from one place.

Cons

The downside is that the mobile apps don't offer much when it comes to editing. They're mostly limited to viewing the information already in the system so their functionality feels pretty restricted.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AT
Andie T.

Mental Health Care, 1-10 employees

Less than 6 months

4.0

“Offers customization options”

Pros

this has been a really great platform for building websites, monitoring analytics and adding custom code for extra personalization.

Cons

Every now and then it runs into bugs especially around coding features and AI integration and that part could definitely use some improvement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Arts and Crafts, 1-10 employees

More than a year

5.0

“customizable site builder for creatives”

Pros

Building a website with Squarespace is easy while still offering plenty of room to customize things. The drag and drop editor is really convenient and making mobile adjustments is user friendly too. It works well for showcasing my portfolio, running my art shop, sending invoices to clients and accepting payments.

Cons

Animation features do have some limits and the pricing can feel a bit high for someone who's just getting started.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JS
JaKeitha S.

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

“website building made simple”

Pros

Squarespace was amazing because I could build a website without any previous knowledge. Overall the whole process felt very simple and accessible.

Cons

The part I like least is the price, although it still offers very good value for what you get. I am also not a big fan of how SEO is explained or how clear the marketing effectiveness is.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TH
Trisha H.

Retail, 1-10 employees

Less than a year

4.0

“powerful customization options”

Pros

The customization options were excellent and the analytics tools made it really convenient to track page performance and keep an eye on key metrics.

Cons

Even with templates available, the building process felt confusing and changing menus was more difficult than it should have been.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

TF
Trinidad F.

Transportation/ Trucking/ Railroad, 500+ employees

Less than 6 months

4.0

“Simple and fast setup”

Pros

Squarespace is very easy to use and the platform is quite user friendly overall. The range of templates, design options and choices available is something I really enjoy.

Cons

One limitation is that some parts of the design process don't allow much customization. If you're planning to build something more extensive or technically complex, it's probably not the best platform to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7