Squarespace Reviews
Total 1565 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars6%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“beautiful themes for small businesses”
Pros
It is a user friendly platform. The templates looked professional and I really liked being able to switch themes during setup whenever I changed my mind. If you're launching a small business site and don't want to put a lot of money into it, it is a great option.
Cons
A few features were a bit tricky to work through especially the gallery elements.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Professional Training & Coaching, 1-10 employees
Less than a year
“works flawlessly with integrations”
Pros
Squarespace works well with a wide range of other software which makes running the website much more convenient and really helpful.
Cons
I have not run into any downsides while using it. Everything has been working excellently so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 11-50 employees
More than a year
“Top website with top features”
Pros
It is easy to use and the setup process was simple to implement. It's been reliable, cost effective overall and comes with great features that help our website connect us with prospective clients.
Cons
One issue we've run into occasionally is a delay with requests submitted through our website by potential clients. At times those submissions can take up to 24 hours to come through.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Construction, 1-10 employees
More than a year
“sleek templates and quick onboarding”
Pros
Squarespace is user friendly, the learning curve is minor and there are plenty of layout and customization options to work with. The templates also look sleek and professional and the onboarding process was quick.
Cons
At the start of using it I did need customer support and finding where to go for help wasn't very easy. That said this happened back in 2017 so the support process may very well have improved since then and I'd like to think it has.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Music, 1-10 employees
Less than a year
“simple navigation and quick start”
Pros
The tool is simple and easy to use. I could get started right away without needing tutorials or help and the whole experience felt very smooth.
Cons
The only thing I wish it did better is provide more explanation about the different plans they offer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10