Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

FC
Francesco C.

Farming, 1-10 employees

Less than a year

5.0

“easy editor!”

Pros

The platform has a simple interface, modern looking templates and an editor that seems very easy to use. Plus it makes it possible to build a professional website even without any technical background.

Cons

Some of the more advanced customizations still need CSS and the editor can slow down a bit when a page gets very crowded.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KC
Kaylee C.

Construction, 51-100 employees

Less than 6 months

4.0

“user-friendly website editing tool”

Pros

Even though I haven't been using Squarespace for very long, my experience with it has been really positive. We rely on Squarespace to run our website and as someone with no knowledge of building or editing websites, it has made the whole editing process feel very manageable.

Cons

At the same time if someone jumped into it on their own without any background in website creation, it could feel pretty confusing and overwhelming at first. In our case, we were fortunate that the person who originally built our site took the time to sit with me, explain how to make updates and walk me through what each part of the process meant and looked like.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

AM
Ajah M.

Architecture & Planning, 1-10 employees

Less than a year

5.0

“Helps with professional brand presence”

Pros

this tool is like you're paying for a high end look and a design focused experience. It's definitely worth it if visuals are important to your brand. The templates are beautiful, my site looks very professional and I have received plenty of compliments on it. It's also simple to work with so you can create an elevated brand presence without needing to hire a developer.

Cons

Where it falls short is customer support. I really wish there were a direct phone option or at least faster access to a real person. That part gets frustrating when you need help quickly. It can be tough to reach someone right away and sometimes you just want to talk through an issue instead of waiting on chat or email.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

FD
Fran D.

Mental Health Care, 11-50 employees

More than a year

4.0

“very handy product”

Pros

The website we built turned out really nice and it's finally in a place where we feel good about it. It did take some time to get there, though.

Cons

Getting started felt pretty overwhelming. Since I don't have a background in website development, I got frustrated early on and it took me a while to finish everything. In the end, I was able to get it done.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

DG
Damian G.

Computer Software, 1-10 employees

Less than a year

4.0

“A complete setup for clients”

Pros

Handling client projects is much better when everything lives in one place, instead of creating extra complications where the client has to sign up for or manage multiple services.

Cons

By the end, the pricing feels quite high compared with other options and I also noticed some loading speed issues on heavier websites.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

JA
Jaya A.

Food & Beverages, 1-10 employees

More than a year

4.0

“Ideal site builder for growth”

Pros

As a creative or small business owner Squarespace really fits the need when you want a professional looking website that can be optimized for SEO and also handle online payments. The templates and built-in tools make page creation and organization easy and once everything is in place, it's simple to keep adding more content over time. Overall, it's a platform that works well if you're planning to use your site for the long haul.

Cons

The price is definitely on the higher side but it feels justified if you know you'll need a website or online store for a long period of time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

LJ
latrease j.

Cosmetics, 11-50 employees

Less than 6 months

5.0

“Decent platform for digital sales”

Pros

One thing that really worked in our favor was how flexible the product is. The subscription service also turned out to be quite good and the digital product side was very easy for my staff to use.

Cons

the subscription fee caught us a bit off guard at first but in the end it was still worth the time and money we invested in it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AG
ALEXANDER G.

Veterinary, 11-50 employees

Free Trial

4.0

“stylish design and helpful support”

Pros

The part I enjoyed most about Squarespace was the design, along with how supportive the team was throughout the process.

Cons

The only thing that really caught me off guard was the pricing once the free trial ended and how limited the access became after that.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

BK
Bri K.

Non-Profit Organization Management, 11-50 employees

Less than a year

4.0

“Great value for money”

Pros

Squarespace is very easy to use. There's a wide range of templates to pick from which makes it easier to match your brand and specific needs and I also appreciate that adding custom elements is fairly simple. Connecting a domain to the site is pretty painless too. Overall, it offers strong value for the cost and gives organizations of any size a good way to build visibility online.

Cons

A weak spot is the payment setup. While collecting payments through their own processor is simple enough, it would be much more helpful for nonprofits if other payment processors could be integrated. Another downside is the customer support which can feel confusing. With so many companies moving toward AI, I'd still prefer the option to speak with a real person instead of being sent through endless FAQ pages.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

AS
Aaron S.

Computer Software, 500+ employees

Less than a year

5.0

“Clean templates for creatives”

Pros

The templates have a clean, modern look that fits really well for portfolios and other creative projects. The whole platform feels organized and the editing process is pleasant and fluid overall.

Cons

At times it can feel a bit limiting when you want to take the design beyond what the template is built to support.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

VI
Vanessa I.

Cosmetics, 1-10 employees

Less than a year

5.0

“Pretty helpful tool”

Pros

Using it is pretty easy and I really like that you can ask a customer to put a card on file without charging it upfront. It's a really helpful alternative to having to request deposits.

Cons

There are quite a few features packed into it. That's not entirely a bad thing but it can feel overwhelming and a little confusing at times.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Arts and Crafts, 1-10 employees

More than a year

5.0

“works well for small sellers”

Pros

Running a personal hobby business with this has been a really convenient way to list products and get paid. It's easy to use, works really well for smaller sellers and makes the whole process feel simple and manageable.

Cons

Paying a fee to use it isn't ideal especially when you're a small business watching costs. That said fees come with just about every platform anyway and this one is fairly affordable compared to others.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Retail, 51-100 employees

Less than a year

4.0

“Good for small businesses”

Pros

Building a website with Squarespace is very easy especially for small businesses. It offers a simple path to get a site up and running and there's also room to improve it later by adding different features as needed.

Cons

One thing that holds it back is the limited customization options. On top of that the free trial is too short which doesn't leave enough time to fully explore the platform and decide whether it's the right choice.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

EJ
Emily J.

Education Management, 1-10 employees

Less than 6 months

5.0

“Met all the needs”

Pros

Compared with a few other website builders I have used before, Squarespace feels much more user friendly. The layout is clean and organized and I can either work with the premade blocks or build my own when I want more control.

Cons

Honestly I don't have any complaints. It does exactly what I need it to do and has met my needs really well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CL
Cathy L.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Very user-friendly design”

Pros

Squarespace has been a favorite for building client websites especially when they need a platform that's simple to manage and easy to use. The interface is very user-friendly and the pre-built sections help speed up the whole process. On top of that the finished sites look professional and usually run with very few technical problems.

Cons

Customization can be a sticking point since it often requires a decent understanding of CSS which may be challenging for some users. That said there are great online resources available to help with learning. Pricing can also come up as a concern especially when clients compare it to discounted WordPress offers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AB
Anna B.

Management Consulting, 1-10 employees

More than a year

2.0

“Overpriced platform”

Pros

One thing that worked well was the large selection of templates. In most cases I could drop in my images and text and end up with a really attractive website. The SEO tools were decent and overall it was fairly easy to find my way around and use.

Cons

The biggest problem is that it simply does not justify the price. They seem to charge extra for almost everything, from payment processing to hosting to domains. Support is polite but not very helpful when issues come up. On top of that the interface feels buggy and can be very confusing and I kept running into problems and glitches on my site.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

3

Functionality

3

AO
Aisha O.

Apparel & Fashion, 1-10 employees

More than a year

4.0

“Packed with helpful tools”

Pros

Building my own website with Squarespace has been very easy and I have managed to handle everything on my own. There are useful extensions available that help improve the platform and make certain tasks more convenient. The email campaign feature has also been especially valuable for my small business since I only have a modest subscriber list.

Cons

That said there are still some limitations and user experience issues where outside help becomes necessary, like needing an extension just to change currency. I also feel the SEO isn't as strong as Shopify or at least it seems more limited in that area and the checkout experience for customers could be better too. Little details such as breadcrumbs and back buttons may seem minor but they make a big difference.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

TB
Tracie B.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“integrations are proven useful”

Pros

Getting started with website design feels very accessible here especially for anyone with little to no experience. I also really appreciate being able to connect third-party apps which adds a lot of flexibility.

Cons

One thing that's becoming harder to ignore is the rising cost, even though the features stay the same. As a small business owner, the pricing is starting to feel less worthwhile for what's included.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

AM
Amber M.

Design, 1-10 employees

Less than a year

5.0

“Easy for clients to use”

Pros

Squarespace has been very easy to use. Designing pages is simple and when it's time to hand a site over, it's also easy to teach clients how to manage everything on their own.

Cons

There's very little to complain about. If anything I'd just like to see it offer more support for custom code but aside from that, it has been really amazing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SS
Shenella S.

Real Estate, 11-50 employees

Less than 6 months

5.0

“fantastic templates for quick design”

Pros

Designing with Squarespace feels very user-friendly. It comes with a strong variety of templates that are simple to work with and only need a little extra effort to get everything set up the way you want.

Cons

There isn't much flexibility for more advanced customization and customer support is often slow to respond. The pricing also feels a bit expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8