Total 1565 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

CK
Carleen K.

Marketing and Advertising, 11-50 employees

Less than 6 months

2.0

“poor mobile performance limits it”

Pros

I find it easy to use. Even people with no web development background can put their ideas into it and build a fairly nice-looking website.

Cons

When it comes to mobile performance though, it's been the worst part by far. The sites load slowly and even if you bring in someone to optimize them for mobile so much of the underlying code is locked away that only minor speed improvements are really possible.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

2

MS
Matt S.

Graphic Design, 500+ employees

More than a year

5.0

“stylish templates and customization”

Pros

Squarespace has been my go-to for building and hosting my portfolio site. It's easy to work with and offers a high level of customization which really matters as a designer. Adding and uploading content is simple and there's a wide selection of templates available for different kinds of websites and needs.

Cons

The menu layout can feel a little confusing at first and it takes some time using the platform before it becomes clear where everything is.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

BJ
Ben J.

Human Resources, 11-50 employees

More than a year

5.0

“quick, affordable website win”

Pros

Running a website for an organization without a lot of complex needs, Squarespace has been incredibly valuable. It's fast to set up, affordable and simple to use which is rare since you usually have to compromise on at least one of those. This platform manages to deliver all three at once.

Cons

It really works as a plug and play kind of platform. If you need to build something more advanced, it probably won't be the right fit. Getting the best-looking result also takes a bit of design sense though to be fair it isn't built for highly complex projects.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB
Joao B.

Photography, 1-10 employees

Less than 6 months

5.0

“Fairly easy to setup”

Pros

The platform is user friendly and quick to learn and the design options are really good quality.

Cons

There's no proper way to organize the images once they've been uploaded to the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Photography, 1-10 employees

More than a year

5.0

“simple setup anywhere access”

Pros

This product is very simple and easy to use. I can take it with me wherever my iPhone or iPad goes which is basically everywhere.

Cons

it's hard to come up with anything I dislike about this software. My payments also arrive quickly so I really don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BC
Brandon C.

Information Technology and Services, 500+ employees

More than a year

5.0

“beautiful templates and customization”

Pros

Starting with a template that already looks gorgeous is a big plus. There's also a huge range of colors and fonts to choose from. The premade widgets look excellent even without any changes but you still have plenty of freedom to tweak them as much as you want.

Cons

My only complaint is that I wish there were more templates available. For a company this size, the selection feels a bit limited.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KA
Kevin A.

Media Production, 1-10 employees

Less than a year

4.0

“quick setup with helpful tutorials”

Pros

Getting everything up and running was very easy. There are also plenty of YouTube tutorials that show how to add and use the extra tools included with it, such as Acuity for scheduling.

Cons

The pricing felt pretty steep for the amount of website traffic allowed. The basic plan was around $5 more per month than other options and I couldn't really justify that difference beyond paying for the brand name.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

SJS
Sarah jean S.

Apparel & Fashion, 1-10 employees

Less than a year

5.0

“all in one fit for small business”

Pros

Squarespace is simple to navigate. For the price, it's a perfect match for a growing small business. It gives me everything I need to run a shop, blog and newsletter all in one place.

Cons

The only things I'd really want improved are a built-in forum option instead of needing a third-party plug-in and better inventory controls for products with multiple variants. For example, it would be helpful to set one total quantity for 10 shirts overall rather than having to assign separate stock amounts for every size, color or style.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AG
Anne G.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“beautiful templates and helpful support”

Pros

Creating the exact look I want for the public has been really simple with Squarespace. The templates make it easy to build my own site and showcase gorgeous content and on the rare occasions I ran into an implementation issue, the customer support team was incredibly helpful. Those moments barely happened though because the whole platform is very easy to use.

Cons

A few links on my website have broken from time to time and getting them restored has been a bit challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JD
John D.

Religious Institutions, 500+ employees

Less than 6 months

5.0

“clean designs and creative freedom”

Pros

The simple, polished designs on Squarespace are a big plus for me. Being able to build my own website without needing to hire a designer is incredibly valuable.

Cons

One thing I wish worked better is placing text blocks, images and other elements exactly where I want them on the page and resizing them however I need without so much effort. Even with different templates available, there are still a lot of limitations that keep you boxed in.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CK
Cody K.

Military, 500+ employees

Less than a year

4.0

“reliable booking and payments”

Pros

Being able to book appointments and pay for services with a free app has been really convenient. The appointment confirmations were accurate and every scheduled time was handled exactly as expected without any issues.

Cons

One thing that gets frustrating is having to enter my information every single time especially since I use it regularly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JL
Jimmy L.

E-Learning, 1-10 employees

Less than a year

5.0

“beautiful, polished site builder”

Pros

Squarespace is incredibly design-focused which makes it simple to create a beautiful, professional looking website without putting in much effort.

Cons

I do wish the commerce tools were more user friendly and a bit more powerful. Compared with other website builders, it feels more limited when it comes to selling products directly on the site.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

ZA
Zoe A.

Photography, 1-10 employees

Less than a year

4.0

“polished design for most sites”

Pros

Squarespace is really user friendly and it offers plenty of options for anyone who wants to create a professional looking online presence.

Cons

For my business, it feels a bit too basic and doesn't quite cover everything I need. It works very well for most websites though. There are lots of design choices but they still come with some limitations.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

JL
Jessica L.

Research, 500+ employees

Less than a year

5.0

“professional templates and helpful stats”

Pros

Building a professional website with Squarespace is simple, even if you have no coding knowledge or development experience. It's very easy to put together a classic, basic site using the templates they offer and the template blocks make it easy to customize pages and move sections around. The built-in statistics are also really useful because they let me track who's interested in our work.

Cons

One thing that really needs improvement is the lack of an undo button. It's far too easy to accidentally delete parts of your work and once that happens, there's no way to get them back unless you leave the editor entirely and lose any other unsaved changes at the same time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HK
Heather K.

Non-Profit Organization Management, 1-10 employees

Less than a year

4.0

“plug-and-play with polished results”

Pros

Putting together a site that looks decent is fairly plug-and-play which is a big plus. That said I am definitely thankful to have someone with real technical skills around to help work through the trickier parts.

Cons

Adjusting font sizes and colors really shouldn't mean having to touch code. The templates also ought to handle basic accessibility better like white backgrounds paired with pale font colors just aren't a good mix. Adding code can be awkward too and there are several confusing but necessary steps that make the whole process less convenient.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Public Relations and Communications, 1-10 employees

Less than 6 months

5.0

“stylish templates for creative brands”

Pros

Squarespace really nails that polished, upscale template look. It feels like the go-to website builder when you want an artsy, design-focused brand presence.

Cons

Customization can be pretty frustrating because the modules are hard to adjust. Things like positioning, colors and fonts feel much more limited than they should. Using a YouTube link for a video background also puts the YouTube logo on the page which makes the site look less professional and there's no option to upload a local video background instead.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

TT
TJ T.

Publishing, 1-10 employees

Less than a year

4.0

“simple site setup and updates”

Pros

Getting my new website organized was easy and navigating through the different pages felt very hassle free. Updating stock prices and inventory is also quick and hassle-free.

Cons

The better features are locked behind an extra premium cost. It also didn't include a custom domain name and transferring my old domain over was more difficult than it should have been.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

KS
Kahlil S.

Government Administration, 500+ employees

Less than 6 months

4.0

“all in one website builder”

Pros

It's been a worry-free option for getting a public-facing website up and running without much hassle. It includes pretty much everything needed to build a site quickly and I appreciate that all the tools I was looking for were already built in.

Cons

There could be a bit more value in having additional drag and drop WYSIWYG functionality although for most needs it's not really necessary.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

YV
Yva V.

Food & Beverages, 1-10 employees

Less than 6 months

4.0

“stylish pages built fast”

Pros

Squarespace is clearly built with design first in mind and that really shows. It lets you put together a very attractive website quickly without much hassle. The whole platform feels centered around creating polished pages and the e-commerce tools seem like they were added afterward which is probably why the commerce side is missing quite a few features.

Cons

The subscription features are pretty weak. Managing them in bulk is difficult and almost everything has to be handled one customer at a time. Changing a payment date is fine in some cases but if you need to move it earlier than the date already set in the system, that is not possible. For example, if a payment is scheduled for one month out and you want to charge the customer in three weeks instead, you cannot do that. Product customization is also very limited and not well done.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

SE
Sherry E.

Accounting, 1-10 employees

More than a year

4.0

“website setup without experience”

Pros

Getting my own website up and running was possible even without any previous experience and I have been told it turned out looking pretty good too.

Cons

I don't know enough yet to point out what might be missing or what I should have known better.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7