Squarespace

Squarespace Reviews

Total 1542 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

30%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MB

Meg B.

Information Technology and Services, 1-10 employees

More than a year

4.0
January 2021

polished templates for clean websites

Pros

Squarespace works well because its templates give you a polished, professional looking site while still letting you drop in your own content, text and images.

Cons

One drawback is that a lot of their templates really depend on high-quality photography to look their best. It can also be tougher for businesses to stand out when they're using a ready-made template.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

TW

Todd W.

Photography, 1-10 employees

Less than a year

4.0
January 2021

professional site launch

Pros

It was easy to set up website online thanks to the step by step setup. I started my photography business after being laid off during the pandemic so I had to keep everything on a very tight budget. Squarespace helped me put together a professional online presence quickly and it's also been simple to keep the site updated as my business has grown and added new services.

Cons

There's a lot of capability in the platform and to really move up to the next stage with it, I'll need to learn more. Features like embedding, SEO and e-commerce are there but taking full advantage of them will require a better understanding on my part.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

ME

Megan E.

Hospital & Health Care, 1-10 employees

Less than 6 months

5.0
January 2021

beautiful, professional-looking websites

Pros

The design quality in Squarespace is something I really love. The websites come out looking polished, professional and very well put together.

Cons

Getting everything set up can be a little confusing at first. It's mostly user friendly but there's still a bit of a learning curve while figuring things out.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

LM

Lupe M.

Business Supplies and Equipment, 11-50 employees

Less than a year

5.0
January 2021

sales boost with square

Pros

Since we started using Square for business payments, our sales have gone up a lot. It's been the most useful payment tool we've used. The platform is simple to navigate and makes processing payments really easy for our team.

Cons

The fees are there but that's understandable since they have to make money somehow. Other than that, everything has been very user friendly and neither I nor my staff have had any complaints.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

VS

Valentina S.

Design, 1-10 employees

Less than a year

5.0
January 2021

stylish portfolio templates

Pros

Putting together a creative portfolio on Squarespace is quick and easy and the templates are polished, modern and visually appealing. It's especially well suited for creatives who want a professional looking personal site without much hassle.

Cons

It is clearly aimed at people who want to build an attractive portfolio fast but some of the templates can feel a bit restrictive when you want more flexibility.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Computer Software, 500+ employees

Less than a year

5.0
January 2021

fantastic drag and drop templates

Pros

Building a website with this software is very easy because it lets users drag and drop elements while also offering templates that simplify the whole process.

Cons

I don't have any complaints about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GR

Gilberto R.

Telecommunications, 51-100 employees

Free Trial

5.0
January 2021

fast path to a polished website

Pros

The WYSIWYG editor is incredibly simple to work with and it lets you launch a professional looking website in very little time.

Cons

Every now and then the interface acts up but reloading the page usually gets everything working again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KH

Konisha H.

Cosmetics, 1-10 employees

Less than a year

5.0
January 2021

user friendly tools for booking

Pros

Squarespace has been a really user friendly platform for me. The features feel current and I appreciate how well it works with other apps alongside it. The scheduling tool has also been a big plus since I can use it for booking appointments. As a cosmetologist, that was a very important feature in my buying decision.

Cons

The part I liked least was the shipping section within the website features. It feels like it could be simpler or more automated especially when it comes to connecting shipping rates to product weight and dimensions. I did manage to get it sorted out in the end but setting up that part of my site was a headache.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

TM

Tanner M.

Facilities Services, 101-500 employees

Less than 6 months

5.0
January 2021

flexible page building joy

Pros

Putting pages together on Squarespace feels incredibly simple and being able to arrange my website layout any way I want is a huge advantage.

Cons

At times I am not completely sure what every button does but that really just comes down to getting familiar with how the platform works over time. Other than that, I don't have any complaints because it's very simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MJH

Maya Jade H.

Public Policy, 101-500 employees

More than a year

5.0
January 2021

beautiful editor and simple setup

Pros

I come from the old days of building websites from scratch in Dreamweaver and even putting together a custom, badly designed site on Angelfire that somehow still exists. I have seen how much website creation has changed. When WordPress arrived, it started shifting control toward editors so people didn't need CSS or HTML just to publish content. But these days WordPress has too much of a learning curve. Squarespace on the other hand is leading the way in usability and has one of the most visually appealing admin back ends. It's also incredibly simple to get started with and very affordable.

Cons

I used it to build two totally different websites, one personal site and one for another person's business and I didn't run into any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JK

Jan K.

Arts and Crafts, 11-50 employees

More than a year

5.0
December 2020

stylish templates for artists

Pros

Squarespace focuses on a creative, artistic look and for the most part, it works. The templates are good and not very flexible which actually helps avoid the messy, outdated designs you often see on other platforms.

Cons

After using Weebly, WIX and Google Sites this platform felt less easy to navigate. The icons reminded me of old Flickr style symbols so I could eventually work things out but overall it felt much confusing than those other builders. I also had to keep battling the template settings and the end result was often not quite what I wanted. Another downside is that Weebly, WIX and Google Sites all offer free usage, while it does not.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

IER

Ivan Enrique R.

Music, 1-10 employees

More than a year

4.0
December 2020

stylish pages with lots of control

Pros

Getting a professional looking website together is surprisingly simple and the pages look fantastic once they're live. Having the option to customize almost every part of the site is another big plus.

Cons

There's still room for improvement in a few areas especially with lists, controlling how many events appear in a specific list and customizing nested elements. It also lacks a way to build a page in two or more languages and the pricing could definitely be a bit lower.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

DR

Desiree R.

Marketing and Advertising, 1-10 employees

Less than 6 months

3.0
December 2020

good templates, tricky setup

Pros

The visuals are amazing and the templates are decent for helping someone without a design background start putting together a professional looking business website.

Cons

Using the platform wasn't very user friendly. Even with a good grasp of basic design, I still had a really hard time figuring out how to navigate and use it properly.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

6

WD

Whitney D.

Education Management, 11-50 employees

More than a year

5.0
December 2020

flexible templates and handy analytics

Pros

Running our school website in-house has been very manageable with Squarespace. It's user friendly, reasonably priced and lets us build, update and adjust the site without needing outside help. The templates look clean and professional and they're customizable enough to give us the features we need for a strong, active web presence. The mobile app is also useful when we need to make quick changes while away from a computer. One feature that has been especially valuable is the ability to create forms and link them directly to Google Drive. That makes it simple to customize forms, share them quickly and keep track of responses. The analytics tools are another big plus since they give us helpful real-time data and insight into site traffic and usage.

Cons

There are a few built-in limits when it comes to customization which is fairly typical for a basic website builder. One example is video uploads as you cannot upload them directly unless they're already hosted on another service like YouTube or Vimeo.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Entertainment, 11-50 employees

More than a year

5.0
December 2020

fast and reliable performance

Pros

One thing I really appreciated was how quickly it handled data. I also didn't run into any glitches or crashes while using it which made the whole experience feel very dependable.

Cons

When we were selling merchandise, tracking down certain items could be a bit tedious at times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 101-500 employees

Less than a year

5.0
December 2020

beautiful templates for selling online

Pros

Building a website with Squarespace is very easy now. As there are plenty of templates to choose from and it works really well for setting up a site and selling products.

Cons

Custom coding can be difficult in it. It's definitely better suited to people who want to rely mostly on the available templates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

EM

Ethan M.

Design, 1-10 employees

More than a year

4.0
December 2020

sleek sites without coding

Pros

Squarespace has become a popular choice because it's so user friendly making overall website management pretty easy. It has helped a lot of people through the site-building process and the websites it supported for me and my colleagues have held up well for years. The simple building tools and dependable framework make it possible to create clean, polished-looking sites, even for people who don't have much coding knowledge.

Cons

It doesn't offer as many features or plugin options as WordPress and it also isn't open source. Some of the templates can feel a bit generic and certain design elements may come across as bland unless you take the time to customize them properly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

AG

Ariane G.

Marketing and Advertising, 1-10 employees

More than a year

5.0
December 2020

beautiful themes for small businesses

Pros

It is a user friendly platform. The templates looked professional and I really liked being able to switch themes during setup whenever I changed my mind. If you're launching a small business site and don't want to put a lot of money into it, it is a great option.

Cons

A few features were a bit tricky to work through especially the gallery elements.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

JF

Jason F.

Professional Training & Coaching, 1-10 employees

Less than a year

5.0
December 2020

works flawlessly with integrations

Pros

Squarespace works well with a wide range of other software which makes running the website much more convenient and really helpful.

Cons

I have not run into any downsides while using it. Everything has been working excellently so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WC

William C.

Construction, 11-50 employees

More than a year

4.0
December 2020

Top website with top features

Pros

It is easy to use and the setup process was simple to implement. It's been reliable, cost effective overall and comes with great features that help our website connect us with prospective clients.

Cons

One issue we've run into occasionally is a delay with requests submitted through our website by potential clients. At times those submissions can take up to 24 hours to come through.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7