Adit Reviews

“dental practice hub”

Pros

Our dental practice needed a system that could handle a lot and this one really covers just about everything in one place. It brings together online scheduling, patient communication, payment processing, patient forms, email marketing, phones, AI phone call tracking insights, analytics and more which has been incredibly helpful for keeping everything organized under a single platform.

Cons

One thing I'd still love to see is more customization in the online scheduling template. It would be even better if we could add more detail and set specific patient blocks for certain times of the day.

“AI receptionist help is great”

Pros

Having the AI front desk agent in place has pretty much eliminated the need for us to answer around 95% or more of our calls ourselves. It handles the majority of incoming calls and even books appointments which has taken a huge load off our team.

Cons

There really isn't much to complain about. If anything, refreshing the color scheme and giving the platform a more modern look would make it even better.

“Billing made easier”

Pros

Right from the start, the software has been very user friendly and has really helped with our billing as well as sending out reminders. The customer service team is also knowledgeable, professional and always helpful when we need assistance.

Cons

One thing I've noticed is that there are quite a few updates and sometimes the system can take a little while to refresh. That said, every system has its flaws.

“Texts from anywhere!!”

Pros

Keeping patients updated about appointments and account balances is really convenient with this software. A big plus is being able to download the app on my phone so I can handle messages on the go.

Cons

It felt a little confusing in the beginning but after spending some time exploring it, everything started to make sense. Clicking through the different buttons helped me understand what each feature was for.

“Fantastic patient texting”

Pros

Being able to communicate with patients by phone, email and especially text is incredibly convenient. It lets me help patients even after the office is closed whenever something comes up.

Cons

Honestly, I don't have any real complaints. Any issues that come up are handled quickly especially at the beginning while learning how to use the system.

“Payments made simple”

Pros

Getting access to support and handling payment processing was very easy. I'm really glad my company chose to give them a chance.

Cons

Insurance verification was a weak spot. The basic version only offered the bare minimum and our office didn't feel the advanced option would be much better. They would upload benefit breakdowns that sometimes had inaccurate or missing details.

“Billing disaster”

Pros

Software itself works well for our system, phones and messaging. But their insurance billing is a complete 0 out of 10 and I would not recommend it.

Cons

We brought it on specifically to handle our insurance billing and it has turned into a total disaster. It's costing us money and I definitely would not recommend it at all.

“Strong patient follow-up”

Pros

This app feels very complete. I'm able to handle most patient-related tasks right from it and keeping up with patient follow-ups is really easy.

Cons

Navigation can feel a bit complicated at times. There's definitely a learning curve and it can be somewhat tedious in the beginning but once it clicks, it becomes very simple to use.

“Workflow enhancement”

Pros

There's a really great set of tools built into this software that helps simplify day-to-day work. Everything feels well connected, from detailed patient records and built-in communication features to reliable production tracking so managing operations is much more efficient.

Cons

Since the latest update, the screen layout and accessibility have changed and the text feature has been frustrating. We've had to restart it several times just to get the response box to appear so we can reply to patients.

“After-hours messaging”

Pros

Having a direct way to text patients even after office hours, has been really helpful. It makes handling emergencies much easier and also helps when someone needs to cancel or update an appointment at the last minute.

Cons

One drawback is that patient information from Eaglesoft does not refresh into the system very quickly. At times, the update process takes longer than it should.

“Excellent value”

Pros

Compared with the other software options we considered, this one gave us more features at a lower price so the value has been excellent. Having everything built into one system is incredibly convenient. Customer support has also been great and both the installation process and training went really well.

Cons

Interface could be a bit more user-friendly. Even though I'm fairly comfortable with computers and knew the feature I wanted was somewhere in the system, it could still be tricky to figure out at times. That said, my onboarder was very helpful and always able to track down the answers when I needed them.

“smooth onboarding”

Pros

The switch over went really well from the start. Their customer service has been excellent and it's always simple to reach someone when needed. Up to this point, every interaction we've had with them has been positive.

Cons

At this stage, we really haven't run into any downsides. Anytime we've had a question, their team has responded quickly and been very helpful.

“Top support experience”

Pros

Being able to text our patients through the platform has been incredibly helpful. On top of that, their customer service has been outstanding and is honestly one of the best parts of using it.

Cons

The online scheduling piece could definitely be better. Patients often get placed into random time slots and that sometimes creates extra work for our team instead of making things easier.

“customization and value”

Pros

One of the biggest advantages is the pricing. With how much customization is included, it feels like an outstanding value for the money.

Cons

From time to time, it can be a bit hard to reach my account representative when I have questions.

“clear patient guidance”

Pros

Working with this has been very easy. Communication stayed clear the whole time and the team was knowledgeable and patient throughout the entire process.

Cons

At the beginning, there was a lot of information to take in and it took a bit of time to customize everything. The setup also involved quite a few steps.

“scheduling powerhouse”

Pros

From day one, the platform has felt very user-friendly and has made handling appointments and patient communication much simpler. The scheduling system works really well and keeps everything organized in one place. I also appreciate having reminders, messaging and payment processing all built into the same system since it saves time and makes the overall workflow more efficient. It's especially useful for busy practices that need everything aligned.

Cons

At first, there is a bit of a learning curve when trying to get familiar with all of the features. A few customization options could be better and every now and then the system can be a little slow. The pricing might also be a challenge for smaller businesses or startups.

“budget-friendly support”

Pros

Pricing is very reasonable and the customer support team is excellent, they're always willing to help when something comes up. On top of that, the software is very simple to use.

Cons

Every now and then, the program freezes and we have to restart our computers to get it working again which can become pretty frustrating over time.

“workflow and reporting”

Pros

The interface feels very user-friendly which makes everyday tasks like scheduling, communicating with patients and handling reports simple to stay on top of.

Cons

A few customization settings could be broadened so they fit different office workflows better. At the moment, the new online update also doesn't really add much value to the app.

“reliable platform”

Pros

One of the biggest positives for our team has been how responsive and supportive their staff is. Anytime we have a question or run into a problem someone gets back to us quickly and helps right away. Our account manager has been especially valuable throughout the process. He replies fast and makes sure issues are handled promptly which gives us a lot of trust in the support behind the platform. We've also been pleased with how convenient the transition was and how much the system has helped organize and align our day-to-day work. All in all, having a dependable platform paired with such strong customer support has made this a very positive experience for our team.

Cons

Honestly, there hasn't been much for us to complain about. As with any platform, there are occasional minor issues or a few features that could be refined but their team has been very quick to respond whenever anything comes up. Our account manager is fast to step in, address concerns and help resolve problems which makes those situations much easier to manage. Overall even when small challenges come up, the support we receive and the team's willingness to keep improving the platform have kept the experience very positive.

“communication done right”

Pros

Using this has been a really positive experience for me. The software handles call tracking and call texting easily which makes it simple to stay in touch with patients even while I'm on the go.

Cons

There really haven't been any major problems for me so far. The only issue I've run into is the occasional outage and that usually seems to be related to the internet rather than the software itself.