Adit Reviews

“Affordable recall solution”

Pros

The pricing for this program was very competitive and it handles our patient recall exactly the way we need it to.

Cons

The fax system was a new concept for our office to get used to but we're adapting and they keep updating the process regularly.

“Aligned workflows”

Pros

Having this in place has given me a lot of time back during the day. It has really aligned how we work and several unnecessary steps from our previous systems have been removed across multiple departments in the practice.

Cons

It's not really something I dislike but the hardest part is how detailed the system is which makes the initial setup take time. That said, that level of detail is also part of what makes it so valuable.

“Customization we love!!”

Pros

It's been a really positive experience using this software. The adaptability, reliable client support, billing and payment features, customization options and security all stand out. We especially love how much can be tailored to fit exactly what we need.

Cons

There honestly isn't much to complain about. If I had to mention anything, it would be that the system can occasionally slow down a bit when a lot of new updates are rolled out.

“Perfect for practices”

Pros

Honestly, it's been amazing for our practice. Everything stays synced really well with our software, office phones and cell phones which has been incredibly valuable for us. On top of that, the customer service has been fantastic.

Cons

There really isn't much to complain about. It has helped our practice run much more efficiently and we no longer miss calls or new patients.

“Dentrix sync advantage”

Pros

Connecting with Dentrix has been a big advantage, with schedules, patient details and communication records syncing almost in real time. That keeps everything in one workflow without duplicate entry or information getting split across systems. The missed-call recovery feature works especially well since automatic SMS follow-ups regularly turn missed call attempts into booked appointments. Call tracking and recordings also give useful visibility into how the front desk is performing, from conversion rates to the quality of call handling. On top of that source attribution and reporting make it much clearer to measure marketing ROI and decide where budget should go. The centralized two-way communication setup is another strong point.

Cons

Attribution is not always perfectly accurate when a patient interacts through multiple touchpoints and first- or last-touch models can oversimplify how conversions really happen. There is also not a lot of flexibility when it comes to customizing automation logic especially for conditional workflows tied to more specific patient behaviors or insurance details. The interface gets the job done but it is not designed as well as it could be for fast multitasking in a busy, high-call environment so there are a few more clicks than ideal. Reviewing call recordings is definitely helpful but it takes a lot of time and there is not much in the way of automated scoring or prioritization for calls that may need attention. SMS-focused workflows can also lead to message fatigue for some patients if they are not tuned carefully. While the PMS integration is deep with major platforms like Dentrix, it feels less consistent with smaller or less common systems. Pricing may also become less efficient for multi-location groups unless terms are negotiated and although reporting is powerful, getting that data into custom dashboards still takes manual effort or outside tools.

“Workflow made simple”

Pros

Having everything in one place has been the biggest advantage for us. Phones, texting, appointment reminders, patient forms, call recordings and all the communication tools work together really well. It has made our office run more efficiently, strengthened patient communication and helped us create a better overall experience for patients. On top of that, the support team has been fantastic anytime we've needed help.

Cons

Honestly, I don't have any complaints. I really appreciate all the support especially the confirmation texts, missed call logs and the help with the morning huddle.

“good toool”

Pros

Since adding it to our dental office, this platform has been a really valuable tool. It's user-friendly and has made communication with patients much more organized through texting, reminders and call management. Day-to-day tasks feel more efficient now and it has taken a lot of pressure off the front desk. Whenever we've needed help, the customer support team has been responsive and genuinely helpful. Overall, our experience has been very positive and I'd absolutely recommend it to other dental practices.

Cons

Getting everything set up was a little challenging in the beginning but with support from their team, it all came together well in the end.

“Stress-free support”

Pros

Running our office has become much more manageable and far less stressful with this software. Their customer service is excellent and it's clear they genuinely take pride in the work they do.

Cons

Honestly, I don't have any complaints to mention. They consistently go above and beyond, respond quickly whenever we need something and I really can't say anything negative about them.

“outstanding service!!”

Pros

Their customer service is really what makes this software stand out. The team responds quickly, knows the product well and genuinely wants to help their clients do well. Every time we've reached out, the experience has been professional, friendly and detailed. It's obvious they care about delivering excellent support and keeping the product moving forward with ongoing improvements.

Cons

If I had to point out anything at all, it would just be that no software is ever completely perfect and there's always room for more features and continued updates as technology changes. That said, I haven't run into any actual issues that have caused problems for our practice. Overall, the experience has been extremely positive and any feedback I'd offer would be more about future enhancements than fixing current shortcomings.

“Custom reminder tools”

Pros

One of the best parts is how flexible the reminders are. We can tailor the message content, timing and response indicators to match exactly how our workflow needs to run. Texting with patients is easy and both sending and receiving faxes are simple as well. Calls and messages also appear right when they come in which helps us stay on top of everything.

Cons

One issue is that the icons do not have labels so some staff members have a harder time finding their way around the system when they are not already familiar with where everything is.

“love it!!”

Pros

One feature I've really appreciated is the secure text-to-pay option. It has helped us increase collections by at least twofold. The patient intake forms have also been incredibly helpful and being able to send them to patients by text has made the process even more useful.

Cons

Getting everything implemented was a little challenging but that seems pretty normal with integrations in general. New systems always take some adjustment and the support we received throughout implementation has been outstanding.

“Effortless communication”

Pros

Handling patient communication became much more efficient with this platform. Everything from appointment reminders and confirmations to recalls and direct messaging was managed in one place which helped simplify day-to-day operations and cut down on administrative work. The automated outreach tools also boosted patient engagement and helped reduce missed appointments. Another plus was the integration options, along with being able to monitor communication metrics and patient interactions from a single dashboard. Overall, it delivered a user-friendly experience that saved our staff time, kept the office more organized and strengthened communication between our practice and patients.

Cons

Biggest downside was the price compared with the value it delivered. Even though the platform includes a wide range of features some of them overlapped with tools we already had in our practice management software which made certain functions feel unnecessary. The interface could also be slow at times or not very simple so even basic tasks sometimes took more steps than they should have. On top of that, customer support was inconsistent and technical issues occasionally took longer than expected to get resolved. Reporting and analytics also felt limited and more customization would make them better suited to the needs of individual practices. Overall, it was helpful but there is still room to improve functionality, support and overall value.

“Awful switch experience”

Pros

None.

Cons

Absolutely nothing has gone well. This is the worst company to deal with and I would strongly advise against getting it. From the moment we switched, it has been one problem after another. Customer service has been terrible. We've been trying to get our numbers ported but they have been unwilling to provide what's needed. The porting specialist seems completely unsure of the process. We've been stuck dealing with this for a week and a half already.

“extremely helpful for us”

Pros

Using this has been a huge help for our practice. It's very user-friendly and we can send payments, collect reviews and handle paperwork without any hassle. I also really appreciate being able to access detailed practice analysis whenever we need it.

Cons

Getting in touch with support can be a little difficult at times. That said, our questions do get answered in a reasonable amount of time so this is honestly just a minor complaint.

“Simple and friendly”

Pros

Right from the start, the platform has been very easy to use. On top of that, their customer service is incredibly helpful and every person I've dealt with has been genuinely friendly.

Cons

One thing that feels really outdated is the voice option for leaving messages. Instead of sounding modern like Alexa or Siri, it has that old 1980s robot-style voice. It actually reminds me of the computer from War Games saying, "Would you like to play a game?" We had something similar about 17 years ago and it ended up confusing a lot of older people.

“Time-saving templates”

Pros

One of the biggest benefits of Adir for me is how helpful it is when I need to reach out to patients. I can create templates for topics that come up often and reuse them whenever needed. It's really convenient not having to type out a long message every single time since I can just pull up a saved template instead. That saves a lot of time, helps me stay on top of my tasks and makes my workflow much more manageable. I truly feel like we're getting the full value out of this app and using it to its fullest.

Cons

Thankfully, I haven't run into any cons or disadvantages with it at this point and I really hope it stays that way.

“Cost-saving communication”

Pros

Adding this to our practice has completely changed how we communicate with patients and we've really been happy with it. It's very cost-effective and we've saved a significant amount of money since signing on. Between the payment software, the communication tools and the EHR integration, everything has been running very well. They also recently introduced the option to use cards on file for copays which our patients had been requesting almost every week. Another huge benefit is being able to answer phones and texts from home which opens up a lot more time in my day.

Cons

There were a few glitches when we first got started but customer service was quick to respond and very helpful throughout the process. Since then, those early issues have been resolved. My only real complaint is that saving cards on file could be more convenient. Having to enter their address, email and other details feels like a bit much and it would be much better if that information autofilled.

“dependable platform”

Pros

Right from the start, this product has been very simple to use and navigate. The team is responsive, the product works really well and I would absolutely recommend it.

Cons

Honestly, we haven't run into any issues since we started using this product a few years ago. They consistently check in with us to make sure we're still satisfied and to ask if we have any feedback.

“Practice growth boost”

Pros

Running our practice has been much more manageable since we started using this all-in-one platform. It's user-friendly and the appointment scheduling, patient communication and marketing features have really helped us organize and simplify daily operations. The support team is quick to respond and always ready to help whenever we need assistance. We especially value the automated reminders and messaging which have made it easier to stay connected with patients while improving both efficiency and engagement.

Cons

A few features can take a little time to get used to especially after new updates are rolled out. That said, the support team is very helpful and does a good job of guiding us whenever questions come up. In the end, the advantages of the platform clearly outweigh the small learning curve.

“Great office solution”

Pros

This platform has completely changed the way our practice runs. Having calls, text messaging, online booking, patient forms, reviews, payments and analytics all built into one system has made us much more efficient and cut down on the need for several separate software subscriptions. The layout feels simple and the automation features do a lot to keep our team focused on patient care instead of getting buried in admin work.

Cons

There is definitely a bit of a learning curve when rolling out a new system but the wide range of features and the way it brings everything into one place make it a worthwhile investment for a growing practice.