Adit Reviews

“billing value win”

Pros

Compared with options like Weave and Dental Intelligence, this offers excellent value for the money and honestly nothing else has come close. The billing and payment process works really well and feels very aligned. They've done a fantastic job with it.

Cons

A recent change to the dashboard layout made it a little harder to navigate at the last minute. Aside from that, I really don't have any complaints.

“team communication hub”

Pros

Bringing several platforms together in one app has made things much simpler for my team. It gives us VoIP, messaging and payments all in one place and it's been very easy for everyone to use.

Cons

At this point, I honestly don't have any complaints. We've been using the app for the past few months and nothing negative has come up so far.

“billing reminder tool”

Pros

Working as a billing specialist in a medical practice, this has been very simple to use. It also helps a lot by automatically sending payment reminders to patients about their bills.

Cons

Since the latest update, the interface feels much more cluttered than before. There is too much happening on the screen at once and even when minimized, it still takes up around 80% of the screen.

“fair pricing support”

Pros

Over the years, their service has consistently been quick and reliable whenever we need updates made to our website. They also bring helpful suggestions that make the site stand out more and present our services better. On top of that, they provide a wide range of services at a fair price.

Cons

One area that has been frustrating is the setup of some of our online forms. We have multiple versions placed in different sections and when we ask for changes, they are not always all updated at the same time.

“premium features”

Pros

Getting started was easy and every time I contacted customer support, the response was fast and helpful. Integrating it with my practice management system was simple as well. On top of that, the feature set really stands above the rest of the options on the market.

Cons

There were times when the phone system made it a bit difficult for the person on the other end to hear us but that issue has since been fixed.

“Exceptional support”

Pros

Right from the start, the platform has felt simple and dependable and it has genuinely made communication and daily dental office operations much more efficient for us. The biggest highlight though, is the level of support. Our representative is consistently proactive, checks in on a regular basis and delivers excellent customer service anytime we have questions or need help.

Cons

At one point, we ran into a small issue where there was a short delay after answering a call before the caller could hear us. Thankfully, their team responded quickly, fixed the problem fast and kept the disruption to our office to a minimum.

“app that delivers”

Pros

Using the app has been incredibly easy and the customer service has truly been outstanding. I'd gladly recommend it to anyone looking to bring all their features together in a single app.

Cons

Honestly, nothing at all comes to mind. It has completely transformed how our office works and I can't picture us using anything else.

“workflow booster”

Pros

This software has been excellent for our team. It's simple to use and takes care of a lot of tasks that help align the flow of the office. I'd definitely recommend it.

Cons

There are occasional glitches that can interrupt communication but it works reliably 99% of the time. In most cases, the problems come from our own network or internet connection rather than the software itself.

“analytics and integration”

Pros

Connecting it with our Dentrix software was completely convenient and the dashboard does an excellent job of giving us useful practice analytics.

Cons

At times, navigating the site can be a bit difficult. There's so much available for the practice that it can be hard to quickly find exactly what I'm looking for.

“calendar communication win”

Pros

Keeping in touch with patients has become much more convenient, whether it's for engagement or sending payments. The calendar integration also helps a lot with tracking which patients have confirmed their appointments.

Cons

Online forms could use some improvement. For the annual medical and dental update, it would be really helpful to include checkboxes for the different medical conditions listed.

“Worth every penny!!”

Pros

Getting in touch with support is incredibly easy which makes a big difference. The platform brings together a lot of services that many other options don't offer and the pricing feels very fair for what you get. It also comes with plenty of really useful features and it has helped us increase our reviews quite a bit.

Cons

Since it's still a newer platform for Chiropractic, there have been a few things to work through. That said, every issue we've run into has been addressed right away and resolved in a timely manner. I expect this to improve even more as we continue using the software and sharing feedback. A little patience goes a long way because it's definitely worth it.

“hassle-free time saver”

Pros

Using it has been incredibly simple and it cuts down a lot of time on insurance verifications. Everything from the paperwork feature to the text-to-pay option is very easy and convenient.

Cons

At this point, I haven't run into any problems at all. Everything has been working really well and the IT team is very efficient and quick to respond whenever there's a concern.

“forms integration benefit”

Pros

Having forms built right into our practice management platform has been a huge time-saver. It cuts out the need to scan paperwork and everything is already taken care of before the patient even comes in.

Cons

One thing that still needs work is the reminder system. It sometimes sends patients a message to schedule an appointment after they haven't been seen in a while even when they already have one booked.

“features we love”

Pros

Having everything in one platform has been a big win for us especially since it connects easily with our EHR, Jane App. We regularly use handy tools like two-way texting, email marketing campaigns and eFax and they've all been really useful. It's also incredibly helpful when patient details from the EHR pop up during incoming calls, including who's calling, appointment information, balances and more. The VOIP phone system has a lot of powerful functionality and even got rid of our phone bill. We're also in the process of setting up the new AI agent for after-hours calls and it already seems very promising.

Cons

There have only been a couple of times when the phones had to be re-registered to our account for some reason. Thankfully, customer support responds quickly to any technical issue so it's been a very small inconvenience overall.

“Best-in-class support”

Pros

Switching over from another platform a year ago turned out to be one of the best moves I've made. It offers all the features I had before and honestly even more in some areas. The IT support team is incredibly quick to respond and the customer service has been outstanding throughout. When I recently moved my office, their IT staff was a huge help with reaching out to my current patient base through email blasts and updating my text and voice notifications. From every angle, this has been a win for me.

Cons

My only regret is not finding this software earlier. I spent too long with another vendor that kept raising prices while stripping away important features.

“text-to-pay success”

Pros

One feature that really stood out was text-to-pay because it made the payment process much more convenient and efficient for both our team and our patients. Patients liked being able to pay quickly and securely from their phones and it helped speed up checkout while cutting down on front-desk friction.

Cons

On the administrative side, I wasn't comfortable with the fact that every employee can access and listen to recorded phone calls. That creates concerns about privacy, oversight and whether the access controls are appropriate.

“fast helpful support”

Pros

Using this platform has been a really positive experience. It's easy to navigate, performs reliably and doesn't take much effort to get comfortable with. The support team is quick to reply and does a good job resolving problems without much delay. The data and graphs are clear, practical and make it simple to keep track of performance.

Cons

Every now and then, there are minor interruptions that customer service hasn't been able to explain but aside from that, the platform works very well.

“Great value texting”

Pros

Considering the cost, this has been a fantastic value. It offers a lot of useful features that we rely on in our office and the texting capability has been especially impressive.

Cons

Only frustration was that my EHR system wasn't very helpful during the switch. Even though it works well with my EHR, it doesn't function as a true partner software.

“billing and communication”

Pros

Compared with similar systems, this one delivers a more cost-effective option without sacrificing functionality. The billing side is easy to work with and communication both inside the office and with people outside it flows easily.

Cons

There are still a few practical improvements that need to be added. For instance, patient messages should have their own separate notification control so they can be disabled for HIPAA-related reasons. Form integration is another area that continues to be an issue.

“workflow success”

Pros

Running our practice has changed for the better with this platform because it keeps daily operations tighter while also making things more convenient for patients. Having everything in one system is a huge advantage. Scheduling, reminders, forms, payments and patient messaging all live in the same place so we are not bouncing between different tools to get things done. That alone has made the office much more organized and manageable. The automated text and email reminders have made a noticeable difference in cutting down no-shows and they save our team a lot of time every week. Patients really value that convenience and we benefit from the reliability. The system is simple and quick to pick up so both staff and patients can use it without getting frustrated which helps a lot with onboarding and daily use. Online scheduling and digital intake forms have also been a big plus. Patients can book visits and complete their paperwork before arriving which speeds up check-in and helps the schedule stay on track. On top of that, the support team is responsive and genuinely helpful and the software keeps improving with practical updates. It gives the impression that the company actually pays attention to what users are asking for.

Cons

Honestly, there is not much to complain about. Like any software, occasional glitches can happen but getting help has been a very positive experience whenever needed. One thing to keep in mind is that you need great infrastructure in place especially reliable internet speed, for it to work at its best. We use OpenDental and the integration there has been excellent although I cannot really comment on how well it connects with other PMS systems.