AlayaCare Reviews

“User-friendly software

Pros

It is quite user-friendly. Getting people up to speed has taken much less time and the scheduling team is making fewer mistakes than before. It's also been really helpful that Case Managers can make updates to the care plan themselves.

Cons

The implementation needed a lot of support along the way. Bringing the key stakeholders in right from the beginning makes a big difference and helps the process go much better.

“gives better outcomes

Pros

It stands out for keeping the focus on better outcomes, not just by offering strong tools like real-time data and mobile capabilities but also by building a culture centered on collaboration, ongoing learning and real purpose.

Cons

Regular updates and system improvements definitely matter but at times they introduce unexpected glitches or disrupt functionality. When that happens, it can cause short-term challenges for both staff and clients especially if critical workflows are affected.

“Scheduling and staffing made simple

Pros

Scheduling is very simple and it makes it easy to see everything needed for clients as well as the staff required for services and hiring.

Cons

I really don't have any complaints. It works well and is very user-friendly for our office staff when they're entering client and staff information.

“Better mobile experience and fewer glitches

Pros

Compared with its predecessor, AlayaCare has fewer glitches and feels much more stable overall. The mobile experience is noticeably better for users and DE 2.0 is fantastic when it comes to customization.

Cons

Support tickets can take too long to get addressed and fixes or responses to reported issues and product suggestions are slower than they should be. Product updates also still occasionally cause some degradation.

“friendly app for frontline staff

Pros

The platform has been user friendly and the app has worked well for my frontline staff. They run into fewer problems with it than they did when we were using Procura.

Cons

I honestly do not have many complaints. There are just a few small issues, like the client search not always working properly. Sometimes it will not find a client by last name alone even though other times it does.

“Wonderful AI tools

Pros

It's AI tools especially Alayaflow and Layla, are really helpful. They improve efficiency for SPOs, increase data accuracy and cut down on a lot of manual work.

Cons

Data Exploration only refreshes every 2 hours between 7am and 5pm. It would be much better if end users could capture and view data in real time.

“comprehensive reporting

Pros

Getting started with it was quick and the system is simple to use. The mobile clock-in feature works well, with both automatic and manual approval options and the platform offers detailed data and reporting overall.

Cons

There are still some usability issues in the mobile app. Building reports in the data exploration area could also be more intuitive and simpler to create.

“AI helps with documentation

Pros

The app is easy to use and it feels highly accessible for staff. The AI support is also a really smart addition especially because it helps reduce the documentation workload for healthcare staff.

Cons

Nothing negative comes to mind. The overall experience has been amazing and creating care plans is very simple. I'd definitely love to see even more AI assistance included in documentation.

“Smooth periodic billing

Pros

Periodic billing within the accounting group has been really helpful. It provides a smooth experience for handling financial management on the accounting side.

Cons

The billing and invoicing side could still be improved especially the client pay feature since it doesn't provide periodic payment statements.

“Looking forward to it

Pros

From the demo and training sessions, the system appears simple to handle, user-friendly and likely to improve efficiency for our providers and caregivers.

Cons

We're still in the implementation phase so we'll have a better sense of it after the full rollout. It's scheduled to go live in January 2026.

“constantly improving

Pros

One thing I really appreciate is how it keeps evolving and staying on top of the changing needs of the industry. It feels like the platform is continually improving instead of staying static.

Cons

I honestly do not have any real complaints. Whenever questions come up, our AlayaCare assistant is incredibly helpful and, if she does not have the answer right away, she makes sure we get one.

“easy to learn

Pros

It feels very user friendly and simple to get the hang of. It didn't take long to learn and it's been easy to keep improving and make better use of the system over time.

Cons

At times entering data or completing forms feels redundant. Some information has to be entered in multiple places or fields and those sections do not always sync with each other.

“Keeps tasks coordinated

Pros

Getting schedules organized feels very simple. The platform is userfriendly especially when creating schedules, checking client profiles and keeping tasks coordinated across the team.

Cons

Notes don't support images directly and only allow attachments. There are also times when the app feels unstable, with crashes or issues coming up when it's used offline.

“cuts down on paperwork

Pros

The platform cuts down on manual paperwork and duplicated work and it helps simplify back-office tasks such as billing, payroll and documentation.

Cons

It comes with a lot of bugs and it feels like something breaks every month. As a system admin, that creates a real headache and adds a lot of extra work.

“all-in-one and well organized

Pros

It keeps everything in one place which makes day-to-day work much more manageable. Scheduling, client records and staff management are all laid out in a clear organized way and the system is user-friendly overall.

Cons

At times the platform runs a bit slowly and some features come with a learning curve or take extra time to customize for an agency's specific needs.

“Outstanding support and innovation

Pros

The biggest highlight has been the level of care we get from our reps. The apps are excellent and the overall support they provide has been fantastic. It really feels like it's transforming the healthcare industry.

Cons

Nothing comes to mind. I'm honestly a big fan and think the service and innovation they bring to our community are truly amazing.

“improves the system

Pros

It's not often you come across a platform that handles both RCM and EVV well while also keeping things practical for caregivers. It does a really good job of improving the system over time and paying attention to customer feedback.

Cons

A few parts of the visit verification process can feel a bit tedious but those extra steps do help reduce risk. Overall it has still been a very enjoyable system to use.

“Vast variety of features

Pros

This tool comes with a wide range of features and we've only started tapping into what it can do. The caregiver app and portal have really improved how information moves through our organization and helped make daily operations much more efficient.

Cons

The support resources, process documentation and training materials still need better organization and updating so the most current information is always available.

“Alayaconnector boosts productivity

Pros

Alayaconnector and Data Exploration have made a real difference in how productive we are and how much visibility we have into our care operations. Alayaconnector helps us organize workflows and it makes tasks much more manageable for our office staff.

Cons

One frustration has been how long it takes for features or requested improvements to be implemented. New features also do not always work properly right out of the box. We have run into issues with rollouts being hard to test in staging/UAT and in some cases, parts of those features have still been broken once they reached the live environment.

“excited for the new AI features

Pros

The educational content was really worthwhile and I'm especially looking forward to the upcoming AI features, the monthly calendar and the tri-cycle releases.

Cons

The seating was a bit uncomfortable. Theater-style seating would be a better setup since it would help keep the view from being blocked.

“Highly customizable platform

Pros

Using the scheduling tools has been a real plus and the ability to customize services to match the specific needs of our business makes the platform even more valuable.

Cons

Something that would make it better is having reports update in real time. Waiting up to two hours for a report to become accurate can be frustrating.

“Flexible scheduling and reporting

Pros

Right away, the scheduling tools in AlayaCare have been one of the best parts for me. I also really appreciate how much we can customize the reports so they match our changing needs which has been extremely helpful for our team.

Cons

One improvement that would make a big difference is real-time report updates. Having to wait for reports to refresh can slow things down when immediate updates are needed.

“Everything at your fingertips

Pros

Everything I need is right there at my fingertips especially when it comes to managing nurses' hours. It's also really helpful being able to see missed visits in one place.

Cons

The visit verification glitches feel more complicated than they should be. Confirming visits that employees scheduled themselves also ends up being overly complicated.

“responsive support team

Pros

Using it has been a very positive experience because the platform is simple to manage. Client and patient management is detailed and comprehensive. Scheduling feels simple to handle. One of the biggest highlights is the customer support, our account manager has been excellent and always responds quickly.

Cons

The biggest difficulty has been with Data Exploration and the reporting features which can be quite challenging to work with. That said AlayaCare has acknowledged this issue and has made noticeable improvements over the past two years.

“amazing recent upgrades

Pros

Recent updates have noticeably improved the functionality and Data Exploration 2.0 makes reporting much more user friendly. I'm also really excited about Layla, the new AI feature.

Cons

Getting help through Zendesk has been frustrating. We've had multiple tickets stay open for a long time without any feedback or follow-up. I also wish there were a simpler way to track overtime and to accurately view a client's first and last dates of service.

“Feature-packed product

Pros

It offers a lot of valuable features. We handle so many of our day-to-day tasks in it and it really helps keep our organization running well.

Cons

It's also very complex which can make it confusing at times. And when something goes wrong even a very small issue can end up disrupting a lot of workflows.

“Tracks client activity

Pros

Handling daily tasks feels much more easy with it, whether I'm verifying visits or making sure payroll is accurate. The real-time updates and clear client activity tracking help me stay on top of things and make decisions quickly and confidently.

Cons

The setup for custom forms is a little more involved than I expected. To fill out more complex documentation templates properly, it really takes a well-organized package to get everything configured the right way.

“top-notch customer care

Pros

Being a cloud-based platform is a big plus. The customer service has been great and having access to articles and videos has been extremely helpful.

Cons

Submitting a ticket is simple and the initial response comes very quickly but the actual resolution can sometimes take longer than expected.

“accurate reports and flexible scheduling

Pros

Accurate DE reports and flexible scheduling have been a big advantage. The client profile lets us capture all the important information and pass it along to employees clearly. It also makes work transitions smooth for field staff.

Cons

I honestly don't have any negatives to report.

“Efficient platform

Pros

It keeps things efficient and well organized especially now that everything is broken into clear sections. It's user-friendly and brings all patient information together in one place which makes it much easier to manage.

Cons

At times nurses run into app glitches while completing their forms and the note doesn't always show up in the failed uploads section for recovery. When that happens, they end up having to redo the work.

“Needs more consistency

Pros

This tool seems to be heading in the right direction and has the potential to become a really strong overall program. It's promising but there's still more work needed before it gets there.

Cons

The biggest issue is the inconsistency across different pages. Some filters add +1 to dates while others don't. In some places time is shown as 1.5 hrs and elsewhere it appears as 1:30. That lack of consistency makes the system feel uneven. There are also parts of the development logic on otherwise simple pages that just don't seem to make much sense while using it.

“Well-organized interface

Pros

The interface is well-organized and the platform is always being updated and refined which makes it feel like it keeps getting better over time.

Cons

Some headings can't be changed even though those labels may mean different things depending on the location.

“Easy navigation overall

Pros

Getting around it is very simple and the system is easy to handle.

Cons

Every now and then the platform has some strange one-off glitches that don't seem to have any clear cause. For example, there are random password change issues or getting signed out shortly after logging in sometimes within about ten minutes.

“Ease of scheduling

Pros

Scheduling has been very simple and the Family Portal and Circle of Care features add a lot of value. The updated clock-in and clock-out tools work much better now and care team documentation has also noticeably improved.

Cons

Many of the most useful features come with additional add-on costs.

“appreciate the Patient Risk Dashboard

Pros

The Notable feature and the Patient Risk Dashboard are the parts of AlayaCare I value most. They really strengthen how client care is managed and help support better outcomes overall.

Cons

The Connector side has been fairly challenging to learn and manage and I'd really appreciate having more support articles that explain how to use the platform.

“Constantly evolving

Pros

The platform is always evolving and I really appreciate how the company keeps pace with what customers need and want.

Cons

Keeping up with the ongoing updates and changes to the platform can make change management challenging.

“User-friendly platform and app

Pros

This software and mobile app are simple to use which helps staff avoid mistakes while working.

Cons

When schedules change at the last minute, you can't drag and drop multiple visits at once.

“Fast information sharing

Pros

Being able to share information between our field staff and office team has completely changed how our organization works. Data and client details can be passed along within seconds and that has made a huge difference for us.

Cons

Submitting a ticket can sometimes take a while but an answer or resolution is always provided.

“App allows documentation

Pros

Documenting through the app will probably be the biggest advantage for my nurses.

Cons

Setting up roles is quite difficult to handle on your own.

“Centralized data, useful platform

Pros

It's really helpful having all the information kept in one database since everything is in a single place.

Cons

The downside is that the scheduling and payroll features don't work the way we need them to.

“Professional support

Pros

Working with our account manager has been amazing. They've been incredibly helpful and supportive throughout the process.

Cons

Data exploration could be better and it's frustrating that every new addition comes with an extra cost.

“solid reporting tools

Pros

The reporting tools are quite strong and the overall layout makes sense. The client and employee search is responsive and there's a decent level of control when it comes to restricting access by user roles.

Cons

Where it falls short is in SQL reporting especially around how form context fields are labeled and connected. A lot of the data available from client or employee profiles can be pulled into reports which is useful but it's not obvious that those options even exist unless you already know to look for them. DE 2.0 also has too much redundant wording which can lead to multiple results when building reports for things like client contact details. For example, having both "Client Contact Type" and "Client Contact Type (form context field)" is confusing especially when often only one of them actually returns any data.

“Versatile forms with strong potential

Pros

There are a lot of possibilities with the forms and I'm still learning everything it can do. I'm hoping that as I get more familiar with it, it will help create even more efficiency in our workflow.

Cons

One frustrating part is having to refresh the page after making changes to a schedule. When you're handling several schedule updates in a row, that gets old very quickly.

“Great for nursing documentation and scheduling

Pros

The layout works really well for nursing documentation and scheduling. It helps make sure local accrediting guidelines are being followed.

Cons

I'd still like the option to add the medication profile directly to the Plan of Treatment when it's faxed to the physician.

“customer care that feels personal

Pros

I really appreciate having access to personalized support when I need it.

Cons

Scheduling employees, clients and facilities could be better organized and the visit verification feature still needs improvement.

“Uncomplicated scheduling

Pros

Scheduling with it is uncomplicated and one of the biggest benefits is that my PSWs can view their client lists right from their mobile devices.

Cons

Data Exploration 2.0 could really use a user manual.

“Customization that fits our workflow

Pros

The customization options work really well for our business and their many partnerships have also helped us organize how we operate.

Cons

One area that has been frustrating is the follow-through after training sessions. We had trouble getting the slide decks and getting answers to follow-up questions even after sending several emails.

“tidy interface

Pros

The interface is clean and being able to keep multiple windows open at the same time is a big plus.

Cons

As a Children's Treatment Centre, we've had a hard time because the software really isn't built around the way we operate. We've had to completely rework our workflows just to make them fit the system, instead of having the software support our processes in a more efficient way.

“Useful client info in one place

Pros

It's helpful having client information connected in one place and being able to handle different parts of work for the same client, like PSW services, accounting, transportation and more.

Cons

The internet and service connection issues are frustrating and billing can be difficult to manage.

“ustom reports and forms

Pros

The ability to create custom reports and forms is a big plus and makes the software much more useful for our needs.

Cons

Printed reports come out too small on paper. I'd also like to see more staff compliance requirements built into the system.