Total 50 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

78%

4

Stars

18%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

S

Stephanie

Not Specified, N/A employees

Free Trial

5.0
November 2016

Executive Director

Pros

My experience with the system has been truly excellent, and the responsiveness of the customer service team has been absolutely incredible. I particularly appreciate the continuous updates and ongoing improvements to the current platform. Thank you for enhancing our user experience so consistently.

Cons

I feel some features are not tailored for assisted living.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

F

Francis

Not Specified, N/A employees

Free Trial

5.0
November 2016

Owner and Administrator

Pros

It's been a great experience, and the customer service response is incredible. I really enjoy the constant updates and improvements to the current platform. Thank you.

Cons

There are some feature limitations, like calendar scheduling and inflexible permissions.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J

Jason

Hospital & Health Care, 500+ employees

More than a year

5.0
November 2016

The Oaks Assisted Living

Pros

Having everything organized in one place makes it very accessible.

Cons

Name format inconsistencies exist; some modules list residents by last name, first name, and others by first name, last name. We must admit a resident before entering medications and care items, preventing us from being proactive and causing inaccurate occupancy reports. I can't configure automatic MAR backups, a manual process often neglected due to the extra time required.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C

Catherine

Not Specified, N/A employees

Free Trial

3.0
November 2016

Director of Community Relations

Pros

I've worked with ALIS for over a year now and found it to have a substantial number of glitches. It is not intuitive, even for a professional with experience on many systems.

Cons

Staff can only go back a week to complete missed cares.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

8

Functionality

4

A

Amanda

Not Specified, N/A employees

Less than a year

3.0
November 2016

Overall good

Pros

The eMARs are exceptionally well-designed and remarkably easy to use, making the overall process smooth and efficient for all users.

Cons

Creating the care plan requires a lot of time and effort.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

10

Functionality

6

V

Valerie

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
November 2016

Review of ALIS

Pros

ALIS is intuitive, and the help desk is quick and helpful.

Cons

Sometimes, I find it challenging to switch between different areas as required, which can occasionally lead to frustration or delays in completing tasks.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

D

Dana

Not Specified, 11-50 employees

Less than 6 months

5.0
November 2016

ALIS review

Pros

The software is quite easy to use, and the format is designed in such an intuitive manner that users can quickly grasp its functionality. Additionally, the integration process is seamless and efficient, ensuring a smooth transition.

Cons

I want to upload files in one large batch and label them, like "entrance papers."

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

E

Erica

Not Specified, 11-50 employees

Less than a year

5.0
November 2016

We Love ALIS

Pros

It's simple to use, and the eMAR functions significantly reduce the chance of medication errors.

Cons

NO CON.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kim

Hospitality, 51-100 employees

Less than a year

5.0
November 2016

Great Product - Super Support!

Pros

The support team's communication is excellent. They can personalize the system to our home's needs.

Cons

Overall, there are no complexities in mastering and utilizing this software; its simplicity ensures an intuitive learning curve and seamless user experience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

N

Norma

Hospital & Health Care, 51-100 employees

More than a year

4.0
November 2016

Love Alis!

Pros

The system is very user-friendly, featuring bold and easily distinguishable elements along with appealing color coordination that enhances the overall visual experience and ease of use.

Cons

It does not prepopulate certain lists, like a mass email list.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10