ALIS Software Reviews

“Must have

Pros

It is simple to use and not complicated, which is perfect for someone like me who prefers things to be simple.

Cons

It takes a minute to upload and I might need help fixing it.

“EASY to use and implement

Pros

Their customer service is amazing! It's intuitive and easy to use!

Cons

There are only a couple of things I have not been able to implement, but overall, it's been good.

“An amazing and easy to use application for long term care communities for resident information.

Pros

I appreciate how easy it is to navigate, add, and delete information.

Cons

The CRM portion needs some type of calendar for upcoming tasks like calls, emails, and home visits. I find that tasks can get lost due to the lack of a format to help track these types of tasks.

“A lot of bugs at first

Pros

Once set up, it was great to leave messages about events per resident and tag specific people or departments. All our resident information is kept in one program, accessible from numerous locations throughout the building.

Cons

Switching to this program was a pain for me since many of our users kept getting bumped off the system, and they couldn't log in until an admin came to work the next day. If it happened on the weekend, I could not update notes or access resident info until an admin came in to contact customer service, which would then take at least an hour to get it working.

“ALIS

Pros

I love how easy it is to find items and the helpful videos that support and educate my staff.

Cons

I have to go through many steps before finding my icon.

“Assisted Living Intelligent Solutions ALIS Review

Pros

It's a one-stop solution for all aspects of a person's profile.

Cons

I have not noticed anything that I don't like.

“services

Pros

Everything goes where it needs to, so I don't have to enter the same information in multiple places.

Cons

Some items are difficult for me to find, and I have to search for them.

“Wonderful software

Pros

The software is very intuitive, and I also appreciate the excellent customer service.

Cons

The calendar function is not quite what I need for my use.

“New vendor review

Pros

Once I learned the program, it was easy to follow.

Cons

Refunds are confusing to me, but I think it will get better once I learn.

“ALIS is the BEST for Assisted Living Med Pass and Caretracking

Pros

ALIS customer service is unbeatable. The software is extremely intuitive, but if I ever have a question, I can always reach someone to help me.

Cons

There are so many options, and sometimes choosing the right one that works for what I need can be trial and error, but I love having the option.

“Evergreen

Pros

It's a great product for smaller-sized Assisted Living Centers. The staff quickly adapted to it. Very intuitive, and the support staff at the corporate office has been outstanding.

Cons

I feel the assessments could have been more detailed.

“ALIS in my opinion is truly the best program I've had the pleasure of using.

Pros

Even for someone as techno-challenged as me, it's very intuitive. Everything is easy to find and navigate. My previous company had around 12 different software programs, but ALIS has them all in one. It saves a lot of time finding specific programs for specific topics. I don't have much technological background, and I know I need to use this type of software in my position. ALIS is truly a blessing, and as I learn more, it becomes second nature and easier each day. Everything I need is right there in one place. Kudos to the person who designed this software and thank you so much for thinking of people like me who might be more behind the times. It's refreshing to know that even I can be successful using ALIS. I'm new to the company and ALIS, but I'm confident I'll become an ALIS pro one day. Thank you.

Cons

The least thing I like is that I wish I had more time for training on ALIS and to utilize it more. I'm behind in uploading things, and the company is counting on me to stay caught up and compliant. Although I am compliant with state regulations, I am not yet there with ALIS. I haven't been 100% compliant with even one employee file.

“Good program ease of use could be improved greatly not having to click everywhere

Pros

I find it easy to read, and customer service, especially Trish, is always awesome!

Cons

Regarding ease of use, I need to know where I am going and how to get there, or I'll get incorrect data.

“I am currently in the second ALF that I have brought alis into. Hands down, the best.

Pros

It is effortless. If you can use a smartphone, you can use this software. From implementation to full use, the team is always available and goes above and beyond.

Cons

It's not in every building in America! I can't think of something I dislike about the software. I've been trying for 10 minutes to think of something.

“I have worked with the Alis team for the past 2 years. They have amazing CUSTOMER SERVICE!

Pros

The software is intuitive, and the reports are wonderful. The team at ALIS is always available and pleasant to work with. They have come to our sites and worked side by side with our teams. They are open to all recommendations we ask for, and most requests for changes are implemented very quickly.

Cons

Our pharmacy platform wasn't compatible, but the customer service agent has worked tirelessly to assist in a smooth transition.

“Very easy to use and customer service is always friendly on the phone

Pros

It is easy to locate what I'm looking for. It's easy to do assessments, and I like that there aren't too many buttons to push when completing or filing.

Cons

There's nothing much to say about this software. Sometimes, putting medications in can be a little tricky for me.

“Our ALIS experience over the years has been exeptional.

Pros

The team at ALIS is responsive to my needs at all levels of the organization. They want to understand what I need and why so they can improve their services, ultimately providing the best for residents and businesses. Their reports can be filtered in many ways to customize exactly what I'm looking for to track and trend. No matter where I am, I can view my community in real time. I love being able to follow my assessments to the service plan and care plan.

Cons

This is a hard question because whenever there have been needs, ALIS has been responsive, understanding the need and fitting it into their profile to find me a solution.

“I have been using ALIS for over 8 years now. It just keeps getting better with each update.

Pros

The ease of use tops my list. However, the customer support and updates that keep improving it also make me happy.

Cons

From my company's perspective, the billing section still needs a little work. It's doing much better than in the past. Keep doing updates, and I'm sure you will get there someday.

“EXCELLENT CUSTOMER SUPPORT

Pros

I've worked with the ALIS staff for six years. They are always responsive and supportive, just a phone call away. Customer service is above and beyond. They have customized our specific requests to make it exactly how we want to use it. Updates occur flawlessly.

Cons

There's nothing about the software I dislike. I'm sometimes impatient about changes I want to occur, but that doesn't have anything to do with the software!

“My experience with the ALIS system and their customer service has been very positive.

Pros

I like that the software can be customized to my agency's needs. In a constantly changing environment, ALIS keeps my agency up to date with licensing requirements. It makes it easy to add new resident and staff information as well as compliance documents. This information is available to our staff on computers, tablets, and smartphones, so no matter where we are, we can communicate and access necessary information. ALIS provides security clearances for our staff, giving them access to needed information without the ability to delete important files. If files are accidentally deleted, ALIS keeps them archived, so they can be restored with a button. Their customer service is excellent, providing timely answers to my questions and problems.

Cons

ALIS updates every few months, and every time it updates, I experience small glitches in our programs. These are minor but can be annoying. For instance, in our notes, the time saved reverts back to the default time, not the save time that we have requested. It's annoying rather than a serious problem because the notes are archived, and I can still access them.

“Always great

Pros

ALIS is very easy to use, and I love that our staff also finds the ALIS software very easy to use. I love everything about it.

Cons

When updating, there are slight glitches that are easy for me to fix, like some old contacts from the resident profile going back.

“I have worked with AMAZING staff at alis that have been super helpful every step of the way.

Pros

It is very smooth to use and the training available in the Helpdesk is amzing! The videos work great, and I've used them to train new employees.

Cons

Some learning needs to be updated to reflect the recent updates rolled out. Beyond that, I don't have any complaints. The employees don't seem to have any issues either.

“Our experience has been exceptional from the user friendly software to the first-class support team.

Pros

The ease of use makes ALIS a standout choice for EHR software. Our employees love the layout and picked it up within the first few minutes of use. During the first week, all our Med Techs individually told me how much easier their daily routine is now. ALIS keeps them on task by reducing clutter and showing only what needs to be seen. The simple layout and color coding prevent confusion compared to other clunky software products. From the sales rep to the on-boarding manager to the support team, we couldn't be happier and more at ease. They are knowledgeable about the software, responsive, and easy to work with. I have the support number on speed dial, and someone answers immediately every time I call (no auto-attendant). Most of my calls are general ALIS questions, but if something isn't working properly, it's fixed right away. Their whole team responds to the entire range of requests. Highly recommended.

Cons

There are hiccups just like any other software, but any issues I have, I can take to their fast-acting support team. I always get a knowledgeable person on the line right away, and my issue is resolved before I have a chance to have a negative thought about the product.

“We have had a positive experience so far, customer service has been great

Pros

This is my first experience with an electronic system. It's great not having to enter the same information repeatedly on various forms. Tracking the med passes is also great!

Cons

In the medication pass section for the med techs, I would like the medications to appear in chronological order or have the times to be given easily in view for the med techs.

“This software is intuitive and complete! The alis team is super, but we didn't need much help.

Pros

There are many great things about ALIS, but the best is that the folks who wrote this software either really know the assisted living business or listen well to their customers. I am a former business manager and engineer for a large manufacturing company used to good ERP systems. I started my assisted living business five years ago and didn't expect to find such a well-done solution for a small company like mine. Some good features are: Narc counts at shift change work well, all information is real-time, changes are easy to make, the system is intuitive for an experienced caregiver, and there's great visibility to meds and care items that haven't been documented as complete. After a month, my caregivers prefer this system over our old paper system.

Cons

Most of what I like least is already being worked on in the coming updates. We run two shifts, and the system is "set" for three shifts, but our current workaround is not bad. I look forward to being able to make updates while offline that will sync when the connection resumes.

“Outstanding product, saved us time and money versus other options

Pros

The interface is attractive and simple to navigate, even for some of our less tech-savvy staff. It includes solid features that allow us to track medication, staff tasking, and ADLs among other things. The staff love it, and our new manager had no trouble with it. Alis was very helpful with the initial setup, and their tech support remains helpful over two years into our experience.

Cons

I can't configure automatic MAR backups. It's a manual process, often neglected because it takes additional time.

“ALIS is a very user friendly software and can make works much easier.

Pros

I've been working on ALIS for one year at our assisted living facility with over 117 beds. I uploaded all the information and documents into ALIS. We can always access it from anywhere and retrieve all the information we need. It was so intuitive that we trained our staff in no time, allowing them to use the software for reports. We also gave doctors access to check residents' files and observations. Overall, I recommend it for Assisted Living Facilities.

Cons

I wish this software offered more privacy for each resident.

“Great Customer Service, Cameron is always available to assist.

Pros

It is intuitive, with excellent customer service. It's comprehensive for every department, improves communication, and links with the pharmacy.

Cons

I need observation categories to be separated and printable in a better format. The Excel version has too much information, making it time-consuming to format properly.

“Alis gives me peace of mind while away from campus

Pros

I can't praise the customer service enough! One of the reps is very knowledgeable and quick to respond. I love that Alis is web-based, letting me review documents off-campus. This feature saves a lot of time for our Health Services Technicians at MD appointments, as they can access information and enter observation notes on the spot. The electronic med pass is phenomenal! I get email alerts for any medication changes or exceptions, allowing for immediate review. Med pass is also very intuitive and easy to navigate. The numerous reports allow for drilling down into specific, detailed information, and they export to Excel effortlessly, making it easy to create spreadsheets and graphs.

Cons

I am excited about the calendar system update and look forward to searching past and future appointments. I also want the weight report to calculate 30-day, 90-day, and 180-day significant weight changes.

“Excellent

Pros

It's very simple to use. It's perfect for daily use, and all employees can handle multiple tasks with this software.

Cons

I feel some features are not suited for assisted living, possibly due to language barriers or different item definitions.

“great product

Pros

Alis offers great value for the money. Customer service is always available and easy to talk to. I would recommend this software to everyone.

Cons

Sometimes I think it needs more detail, but it generally meets our basic needs.

“ALIS is such a breath of fresh air!

Pros

ALIS and Trisha Cole have been fantastic for our company! The system is very intuitive and easy to navigate. Working with Trisha has been seamless in getting exactly what we want in our EHR system. The pricing and customer support are much better than I've seen in other EHR systems. I'm looking forward to rolling ALIS out to eight more of our communities over the next year.

Cons

NO CON. This product is truly helping us advance our home to the next level.

“Excellent user interface

Pros

Their interface is very intuitive. The software is very user-friendly, especially for new hires. One improvement I'd like is the ability to customize reporting.

Cons

I've worked with ALIS for over a year and found many glitches. It's not intuitive, even for a professional with experience on many systems.

“ALIS makes my job easier!

Pros

The search tool is easy to use, detailed reports are very useful, and the company is constantly evolving.

Cons

Sometimes pages revert, causing me to spend more time navigating back.

“Intuitive System

Pros

The user interface is exceptionally intuitive, making it simple and easy for individuals to navigate and utilize its various features with ease.

Cons

I can't use a signature pad or e-sign, and I can't create custom reports.

“I love ALIS

Pros

The constant updates are great. It's always adapting, making me feel we could use this company forever.

Cons

NOTHING NEGATIVE. We're a small community transitioning to ALIS without difficulty and highly recommend it.

“Alis at the Cottage

Pros

Like any software, the more we use it, the more we learn. We've come a long way and are excited to expand to more properties. We would recommend the software and hope everyone has a great experience. It's making our lives a bit easier by keeping so much in one place.

Cons

Staff can only go back a week to complete missed cares.

“Great Customer Service

Pros

The software is extremely simple and uncomplicated, making it effortless for users to navigate and utilize its features.

Cons

I have no cons at this time.

“ALIS REVIEW

Pros

This system is effortless, ensuring that users can easily understand and operate it without any confusion.

Cons

The software lacks offline functionality, meaning it cannot be utilized without an internet connection.

“A-always L-listens -I-instant -S- service

Pros

ALIS is simple to use.

Cons

Upon completion, it will undoubtedly be a remarkable achievement, bringing about a significant improvement in functionality and overall user experience.

“Executive Director

Pros

My experience with the system has been truly excellent, and the responsiveness of the customer service team has been absolutely incredible. I particularly appreciate the continuous updates and ongoing improvements to the current platform. Thank you for enhancing our user experience so consistently.

Cons

I feel some features are not tailored for assisted living.

“Owner and Administrator

Pros

It's been a great experience, and the customer service response is incredible. I really enjoy the constant updates and improvements to the current platform. Thank you.

Cons

There are some feature limitations, like calendar scheduling and inflexible permissions.

“The Oaks Assisted Living

Pros

Having everything organized in one place makes it very accessible.

Cons

Name format inconsistencies exist; some modules list residents by last name, first name, and others by first name, last name. We must admit a resident before entering medications and care items, preventing us from being proactive and causing inaccurate occupancy reports. I can't configure automatic MAR backups, a manual process often neglected due to the extra time required.

“Director of Community Relations

Pros

I've worked with ALIS for over a year now and found it to have a substantial number of glitches. It is not intuitive, even for a professional with experience on many systems.

Cons

Staff can only go back a week to complete missed cares.

“Overall good

Pros

The eMARs are exceptionally well-designed and remarkably easy to use, making the overall process smooth and efficient for all users.

Cons

Creating the care plan requires a lot of time and effort.

“Review of ALIS

Pros

ALIS is intuitive, and the help desk is quick and helpful.

Cons

Sometimes, I find it challenging to switch between different areas as required, which can occasionally lead to frustration or delays in completing tasks.

“ALIS review

Pros

The software is quite easy to use, and the format is designed in such an intuitive manner that users can quickly grasp its functionality. Additionally, the integration process is seamless and efficient, ensuring a smooth transition.

Cons

I want to upload files in one large batch and label them, like "entrance papers."

“We Love ALIS

Pros

It's simple to use, and the eMAR functions significantly reduce the chance of medication errors.

Cons

NO CON.

“Great Product - Super Support!

Pros

The support team's communication is excellent. They can personalize the system to our home's needs.

Cons

Overall, there are no complexities in mastering and utilizing this software; its simplicity ensures an intuitive learning curve and seamless user experience.

“Love Alis!

Pros

The system is very user-friendly, featuring bold and easily distinguishable elements along with appealing color coordination that enhances the overall visual experience and ease of use.

Cons

It does not prepopulate certain lists, like a mass email list.