AlohaABA Reviews

“All in one software!”

Pros

Very user friendly and packed with just about everything a BCBA or ABA company could need.

Cons

Nothing really comes to mind when I think of negative points. The only thing I'd want is maybe a mobile app even if it were just for viewing the schedule. I also get that with how much it already offers that may not be realistic.

“billing and onboarding done right”

Pros

The billing tools and integration options have been really strong and the personalized support during onboarding was especially helpful.

Cons

It's only a minor annoyancevbut the scheduling page opens in a new tab every time.

“Solid value”

Pros

Between the user friendly setup, affordable pricing and outstanding customer support this software has been a really positive experience. The team is consistently available whenever help is needed.

Cons

The claim correction and recoupment workflow could be made more smooth.

“reliable billing”

Pros

Scheduling and billing is simple to set up, manage and review. The system helps make sure nothing gets overlooked.

Cons

Haven't run into any issues! Everything has been working well with the software.

“outstanding responsiveness”

Pros

Without a doubt the customer support is the standout here. The people behind the software really make the biggest difference. It's especially impressive that the same team who originally built the product is still actively involved and clearly understands what customers need. Their response time has been exceptional I've never had to wait more than a couple of hours to hear back from support. That level of responsiveness really shows how committed they are to both the platform and the people using it.

Cons

There have been a few minor glitches and the occasional error that wasn't immediately explained but the support team more than makes up for it. They respond incredibly fast, work through issues right away and are even willing to jump on a call to fully understand how something is affecting your organization. Their commitment to fixing problems and making sure customers are taken care of is honestly hard to match.

“reporting done right!”

Pros

Billing tools and reporting features are put together really well.

Cons

Scheduling in the user interface still needs improvement and the month view isn't really usable. I've already submitted all of these issues as tickets.

“thorough features”

Pros

From the beginning it has felt very comprehensive and packed with useful features. The team provides video support for billing and scheduling questions which makes a big difference when you're getting used to a new system. It's especially helpful that you can view both client and staff schedules together and even overlap them when needed. That makes planning much easier including setting up supervision. The claims process has also worked really well and having everything visible in one place is a huge plus.

Cons

One thing that could be better is the scheduling view since it isn't the most user friendly part and there's no monthly calendar view available. Even so the software team has been very responsive about this and has actively worked with their development team to improve the scheduling layout. No platform is ever going to be perfect so what really matters is having a company like this one that listens to user feedback and actually puts it into action.

“vital platform for ABA teams”

Pros

Running our in home ABA agency 'Play-Based Wellness' has been much more manageable with this software. It has become an essential part of how we operate day to day. The system is very user friendly so our team can move through tasks quickly and keep up with daily responsibilities without confusion. I also want to give special recognition to our Customer Success Manager. She has been outstanding always responsive, helpful and ready to step in whenever we ran into a problem. Another representative really went the extra mile while training us on the platform and because of that we felt prepared, confident and were able to fully use everything the platform offers. For any ABA practice that wants a dependable and easy system I would absolutely recommend it!

Cons

It performs very well on desktop but I'd love to see a mobile app added.

“simple authorizations”

Pros

The layout is to the point and easy to figure out. Adding authorizations and sessions is really simple.

Cons

Being able to create a client session without assigning a technician right away would really help. It would also be useful to have a section for open shifts or floating sessions so if a technician is out they can be removed while coverage is being arranged. An app or shortcut for accessing the platform would be nice too.

“Great support!”

Pros

The platform is easy to use and the customer service has been outstanding.

Cons

There have been quite a few bugs getting worked out along the way. They haven't affected us directly although I know other users have run into issues. That said I think a lot of the problems people report come from not fully understanding the correct procedures. One thing I absolutely love is how quickly customer support responds in the Facebook group.

“Simple design and strong features”

Pros

From the start it feels very easy to use. The features are solid and the screen layout is designed in a way that makes everything simple to figure out and follow.

Cons

If there's a downside somewhere I haven't come across it yet.

“Effective platform”

Pros

Right from the setup stage the support was thorough and helped get everything up and running without issues. The team is also very responsive whenever needed. The platform itself has been simple to work with and has been very effective overall.

Cons

One thing I'd really like to see is a mobile app since it would make it much quicker to add sessions to my schedule.

“top-tier customer support”

Pros

Customer support from them is honestly the best I've experienced with any company I've worked with.

Cons

It would really help to have daily limits for billing codes and the system can feel a bit clunky at times.

“Simple workflow”

Pros

The system is user friendly and the customer service has been consistently excellent whenever help is needed.

Cons

I'd really like to see more development around the patient portal along with better options for custom forms, appointment reminders and similar features.

“Amazing live support team”

Pros

Without a doubt the live support has been the best part of using it. Huge thanks to the representative helping us!

Cons

A few parts of the interface could be more accessible since some features aren't completely obvious at first.

“helpful note generation feature”

Pros

Billing is taken care of very easily and the session note generation feature is really helpful.

Cons

Handling secondary billing can be difficult and scheduling appointments takes longer than it should.

“HiRasmus integration is fantastic”

Pros

Getting this platform up and running wasnt difficult at all thanks to the help from their team and rolling it out with my staff was just as simple. Training others to use the platform doesn't take much effort either. One of the best parts is the integration with HiRasmus which makes day to day work so much more convenient!

Cons

Wish the reporting tools were more developed and the scheduling could use a few more user friendly features but overall it's still an excellent platform.

“Quick and easy integrations”

Pros

Pulling billing and payroll reports is fast and efficient. It also works well with HiRasmus for collecting data and handling therapy service notes.

Cons

The only hassle is having to make appointment adjustments for concurrent billing.

“I highly recommend this tool”

Pros

Hands down, this has the best onboarding I've seen from any practice management software out there.

Cons

One small thing I'd change is the way documents are organized in the "cabinet" visually.I just wish there were a better layout for that.

“very feature rich tool”

Pros

From the start, the customer service has been outstanding. Our rep is always quick to respond and incredibly helpful whenever we need anything. The platform is also very user friendly so it's simple to understand and put into practice, while still offering a wide range of features.

Cons

I think its too expensive especially for a practice management system alone. You'll probably still need to buy a separate data collection tool as well which adds even more to the overall expense.