AlohaABA Reviews

“useful updates”

Pros

Whenever I have a question, their customer support is really pleasant and responsive. It's simple to reach someone who can give me answers or walk me through whatever I need.

Cons

At first, I wasn't happy that this didn't have data collection built in but now that they've added it, I really don't have any complaints.

“outstanding support team”

Pros

The support team has been absolutely amazing. Our rep was super knowledgeable, incredibly sharp and always ready to jump in and help. I really love working with her!

Cons

Honestly, I have no complaints at all. Using this app has been fantastic!

“top notch billing tools”

Pros

Right from the start, the customer service has been outstanding. The support team is consistently available, responsive and ready to help whenever something comes up. The software itself is very user friendly which makes it simple to navigate. It also has several really useful features that make billing much more manageable, including bulk editing, billing rules and payer settings. Overall, I'm very happy with the product.

Cons

The biggest downside has been the lag in the calendar and scheduling area, along with some slowness when switching between different parts of the platform.

“needs more features to feel worth it”

Pros

It's a user friendly platform and pleasant to work with overall. The software does its job well though it would be even better with additional features and more benefits for end users.

Cons

One con is that it doesn't really have a strong clinical software solution of its own. They released one recently but it still isn't competitive so it has to rely on other clinical software.

“user friendly platform”

Pros

I really like the way the system is organized. The overall structure feels very user friendly, whether you're using it as an RBT or a BCBA.

Cons

Only negative right now is waiting for the integration between Aloha and Welina. That said, I believe my team already has a plan in place.

“superb onboarding support”

Pros

Getting started with the platform was a really positive experience. The onboarding support was excellent and I genuinely appreciated how knowledgeable my representative was along with how thoroughly everything was explained.

Cons

There were a few moments when I wasn't sure where to go to add staffing clients. After watching the video that the support team shared with us though, I was able to work it out.

“Solid value”

Pros

From customer support to billing, the team behind this tool has been incredibly helpful. Our rep always responds quickly and has consistently guided us whenever we needed assistance. We also really appreciate the effort theyve put into getting our billing processed and paid in a timely manner. The data collection side is clear and doesnt take much effort to understand. When we compare it with other billing and data collection platforms, the pricing feels fair and the overall value for the cost is very good.

Cons

We honestly do not have any complaints. It has followed through on everything it said it would provide.

“Worth the money”

Pros

This has been a really good value for the money and having everything in one place makes a big difference. The customer support has also been a strong point and the system is easy to use overall.

Cons

It doesn't notify people when their schedules change. It also pauses to load pretty often and the authorization section isn't very user friendly.

“simplified our workflow”

Pros

It didnt take much time to get everything set up even without any previous experience using it. Scheduling, billing and the rest of the admin tasks have all been very easy to handle. The team has also been wonderful to work with and that has made the overall experience even better.

Cons

I really haven't run into any major issues. If anything, it would be more convenient to have everything in one system instead of needing to integrate with Hi Rasmus since managing two separate platforms can feel like a lot sometimes.

“incredibly responsive support”

Pros

Switching to this product has been well worth it. The pricing is excellent for what you get and the customer support team is incredibly responsive whenever help is needed. Both the website and app are user friendly which makes training staff pretty easy. Data collection is still fairly new and not that powerful yet but it already includes solid features and makes it simple to get staff up and running. Billing has also been going really well.

Cons

Overall, this has been a really solid product and we're happy we made the change. That said, I'd love to see built in templates for treatment plans and assessments added to the system. It would also be much better if the scheduling calendar could sync with Google Calendar.

“helpful scheduling”

Pros

Scheduling appointments is easy and keeping up with RBT supervision is fairly simple as well. Adding new client profiles and locating details becomes pretty convenient once you get familiar with how the navigation is set up.

Cons

Billing reports can appear a little off when viewed in the calendar since they're based on actual time instead of billable units.

“supportive team that keeps improving”

Pros

One thing that really stands out is the customer support and the genuine care behind it. They're consistently working on updates to make things more efficient for providers and any small issues that have come up were handled quickly. It also feels like feature suggestions are truly listened to and taken seriously.

Cons

A few features could still be updated or improved to help boost productivity but that's balanced out by the level of client care they provide. They really do listen.

“Responsive support every time”

Pros

I really appreciate the customer support. The team is consistently available and genuinely wants to help you succeed. Whenever I need to set up a meeting they make themselves available and are always ready to help.

Cons

Can't think of any real downside. They seem to put a lot of effort into keeping the platform accessible and affordable for customers.

“reliable scheduling”

Pros

Has been a really strong fit for our organization thanks to its excellent customer service and user friendly setup. It helps us schedule our staff efficiently so we can stay aligned with our clients needs.

Cons

One area that could be better is the reporting dashboard. It would be much more useful if it allowed more customization especially so we could highlight and track the specific KPIs that matter most to us.

“billing and scheduling powerhouse”

Pros

The billing tools are really helpful and being able to schedule multiple people while viewing everyone's calendars at the same time makes coordination much better.

Cons

There is definitely much to learn but that's pretty normal when setting up any new system. At first it can feel like a lot though I'm sure it will improve the workflow once everything becomes more familiar.

“simple scheduling wins”

Pros

Scheduling, billing and claims tracking are all very to the point and the integration with Hi Rasmus has been a big plus.

Cons

I do wish the Availity integration were stronger especially for tracking ERAs and handling secondary claim submissions.

“user-friendly setup”

Pros

Getting started was quick and using it daily feels very instinctive. It's very user-friendly and the integration with HiRasmus has significantly cut down the amount of work involved in our billing process.

Cons

Its missing a unique client identifier in the client view which makes credit card payment processing more difficult than it should be.

“Clean interface with integrated billing”

Pros

When our mental health facility was considering adding ABA therapy this was one of the platforms we explored for that purpose. The interface was simple to figure out, visually appealing, the reporting was decent and it also included integrated billing and payroll which was a nice plus.

Cons

Does not have an app for patients or users. Some reporting features felt limited and the scheduling calendar definitely could have used some improvement at the time.

“simple design with helpful icons”

Pros

Right away the platform feels very user friendly and the icons make a big difference. It has really simplified the system so it's quick to find the information you need without needing a lot of training or prior experience worrking with an EMR.

Cons

Needs improvement in the forms manager when creating notes for related service sessions. Our Speech and OT teams often have to save notes before they're finished and come back later and the process for reopening those notes feels a little complicated.

“Outstanding support”

Pros

After nearly two years of using this software at our clinic I can honestly say it has transformed the way we operate. The biggest difference-maker though has been the exceptional customer support especially from the Customer Success Manager. Right from onboarding they were incredibly helpful walking us through each part of the setup with patience and real expertise. Even now anytime I run into an issue (which is always because of user error not the software) they are quick to step in and help. Every time I send an email with a question I get a response and a resolution within 24 hours without fail. I've rarely seen customer service at this level. Their responsiveness, dedication and genuine care for clients really stand out. It's obvious that they prioritize customers and makes sure we have the tools and support needed to do well. If you want efficient user-friendly ABA software with an amazing support team behind it this is absolutely worth considering. Huge thanks to the entire software team for the consistent support and commitment to quality.

Cons

Don't have any complaints. There's nothing about it that I dislike.