AlohaABA Reviews

“thoughtfully built for ABA teams”

Pros

Right away, it feels clear that every feature was designed with the specific needs of my field in mind. The customer service is outstanding and honestly far better than what I've seen from similar companies. I really value how fast they respond and how personalized the support is.

Cons

While it works well with other data collection platforms but I'd still love to see them offer their own built in option so everything could live in a single system. I also wish the platform ran a bit faster since saving information can sometimes be slow.

“easy to use”

Pros

It has been an excellent practice management system for getting started and the team behind this platform has made the entire process enjoyable for us while turning the learning curve into something genuinely fun. They have truly been wonderful to work with.

Cons

At this point, we really don't have any cons when it comes to this tool.

“user friendly platform with outstanding support”

Pros

Most of our clinical staff only need around 30 to 45 minutes during orientation to learn the appointment and scheduling tools so its super easy to get started with. Our biller was also able to handle the basic billing workflow after just two initial training sessions with the Aloha team. On top of that, their customer service has been the best around. Everyone is responsive, helpful and supportive, including management and higher level staff.

Cons

Something I'd still like to see is more customizable reporting options especially for executives who need to run deeper business analysis.

“flexible customization options”

Pros

Having reliable customer support and customization that doesn't take much effort has made this platform a pleasure to use. The team responds quickly whenever help is needed which really improves the overall experience. On top of that, the customization tools are really user friendly so we can adapt the platform to match our specific needs without any problem.

Cons

A part of the platform that feels inconvenient is not being able to save notes. That makes it harder to stay organized and less productive since important information can't be revisited or referenced later. Adding a note saving feature would make a big difference in both usability and overall functionality.

“Made our transition super smooth”

Pros

The support we've received has been outstanding. The team members helping us have been especially helpful, consistently responding to our questions and concerns in a professional, prompt and thorough way. They've really helped reduce a lot of the stress and uncertainty that came with moving from another platform to this one.

Cons

During our move to this app what I liked the least was having to adjust to some of the different features but that's honestly expected with any transition and not really a true downside. We just need time to get familiar with a better product and there are definitely worse problems to have.

“helpful dashboard”

Pros

Using it day to day has been very simple and the dashboard gives a really convenient big picture view of the practice with key reminders, unbilled appointments and quick snapshots of performance and activity. More than anything, the customer service has been outstanding from start to finish. The training provided was thorough, detailed and they carefully worked through every question that came up. I also really appreciated being able to reach out whenever needed and during the first several months I met with our customer service rep weekly. That support helped me learn a lot and made the stress of handling the back end billing myself feel far more manageable. Everyone is incredibly professional and supportive and help you learn how to complete those tasks independently. This is absolutely worth the cost. Thank you for showing us what high quality customer service can create, loyalty, support and a product that truly stands out.

Cons

One area that could be better is the utilization feature which feels a little finicky. It would help a lot if the remaining units were displayed in a clearer, more accessible way. Also, the location dropdown does not always fill in the address for an appointment that was added so at times I still have to enter it manually even though I already added it on the clinical appointment.

“responsive support”

Pros

Whenever we've run into issues with time zones or had ideas for appointment related features, the customer service team has been outstanding. Responses come back very quickly and when something needs more attention, support has escalated it to the web developers, who usually act fast as well.

Cons

We're often told that we're the first to request certain features. It's good to know they're listening to feedback but I'd really prefer if some of those features were already available instead of needing to be requested first.

“best fit for our clinic”

Pros

After relying on two other long term systems and trying a few more, this has been the best fit by far for our ABA clinic. Practice management plays such an important role in keeping a small business successful and this platform really stands out in that area. Moving to a new system is a massive undertaking but the team guided me through the whole process step by step. Honestly, our transition would not have gone nearly as well without the level of support they provided.

Cons

I'm not especially tech savvy so it took me a little time to learn some parts of the system. That said because the support team was there helping throughout the process, it ended up being a pretty minor issue.

“My experience with AlohaABA”

Pros

Honestly the support has been incredible and absolutely unmatched compared to anything else in this industry.

Cons

The platform keeps improving and expanding and I still haven't run into any downsides.

“great at what it does”

Pros

From the efficiency and customer service to the overall look and layout, everything about this software has been fantastic. Finding answers to questions doesnt take long and the people behind it have been wonderful to work with. Honestly, I can't say enough good things about it. I loved every part of the experience.

Cons

Not a single thing comes to mind.

“personalized support that feels in house”

Pros

One thing we really appreciate is the personal touch. Working with the Aloha staff honestly feels like they're part of our own company.

Cons

Onboarding training could definitely be better. A basic 30 to 60 minute course covering the essentials would make a big difference.