athenaOne Reviews

Pros

It's easy to find my way around. I like the shortcuts you can use. I also like that you can choose to see your list of patients by their status or by their appointment time. The status view is nice because once a patient leaves, they disappear from your list.

Cons

I wish I could check a patient out without having to open their whole chart. I also don't really love the task system, it requires too many clicks. Another thing I'd like is to be able to see the patient's picture when I view my list by status, the same way I can when I view it by appointment time.

Pros

I do like that there's a website where I can see all my information. I can check my lab results, see my upcoming appointments and send a message to my doctor.

Cons

There are quite a few things I don't like! Since there's only so much space, I'll keep it short. Basically, the patient portal is incredibly slow and glitchy. I always have to reload the page and it takes much longer than it should to do simple things. This happens no matter what, different doctors, different Wi-Fi, different computers or phones. It always acts this way. It also feels very impersonal like a portal a huge hospital would use. For a big hospital that's one thing but for my regular primary care doctor or my psychiatrist, it makes me feel like I'm just another number in their system. I'm sharing private details with these people but the portal makes it obvious I'm just one patient in a giant database. It also has a lot of standard pop-up messages, like "please allow 48 hours for a response." I'm sure my doctor's office sets those up but it just makes everything feel cold. Those messages are supposed to be helpful but they really feel like they're saying, "We have hundreds of other messages to get to and you'll get a reply when we get to you." It feels belittling and just reinforces the idea that doctors can't be bothered to talk directly to their patients.

Pros

I like that you can set it up just how you want it. It's pretty easy to learn how to use this software. I'm very happy with it.

Cons

I think the membership price should be based on what each person actually needs from the software, instead of everyone paying the same general price.

Pros

It is very convenient to have a website just for patients. When you send a message, it goes through right away. I also think the colors they use are nice and eye-catching.

Cons

Figuring out how to move between the different sections can be a little confusing when you first start. But once you learn your way around, it's actually very easy to use.

Pros

It's pretty easy to use and it's helpful because I can contact my doctor without having to call the office and go through all that effort.

Cons

My complaint isn't really about this app itself but sometimes test results or other information get posted on there before your doctor has a chance to call and talk to you about them.

Pros

Athena has everything I need. It's easy to find what I'm looking for, easy to put information into the charts and easy to make changes when I need to. I couldn't ask for anything better.

Cons

I personally haven't had any problems using it every day. I can always find my way around and it does everything I need it to do.

Pros

I love that it is easy to use. I really like that the screen isn't too crowded. Other systems have too many words, buttons and colors all over the place but AthenaOne looks clean and works well. With the new update, I can now see the patient's phone number and insurance right on the screen during intake. I also like that I can find electronic faxes, patient messages and documents all in one spot. I love the athenaCapture feature it makes uploading patient photos and insurance cards seamless. I almost never have problems with it and I'm really grateful for their support. It's helpful to read their articles about common issues and you can easily start a chat or create a case if you need help. I also love how much prep work I can do for patients like getting their intake ready and setting up orders and plans ahead of time.

Cons

I had a few complaints about athenaOne before but they actually fixed them in the most recent update! A couple of problems I still have are that it can be slow to load sometimes. Also, when I go back to the home page, it sometimes switches my view from the clinician layout to the non-clinician one and I have to change it back.

Pros

It's really easy to find my way around and get the information I need on different topics. I also like that I can use it on my phone without any trouble.

Cons

My only issue is that only some insurance companies use this system. Because of that, you can't easily combine your health information from other doctors who use different software.

Pros

I think athenaOne is very efficient and well-organized. I find it very easy to switch between scheduling appointments and looking at a patient's chart.

Cons

I don't have many complaints about it. The main problem I run into is that it can be tough to get approval for smaller, less common insurance plans.

Pros

My favorite thing about this software is that I can set it up just how I like it. I can choose my own shortcuts for scheduling, billing, opening a chart and even printing the next day's schedule. Because of this, I can get my billing done, check patients in and out accurately, schedule their next appointment and get ready for my work up to a week in advance.

Cons

The thing I like least about it, is that it freezes a lot. This happens all the time at my job whenever I try to print an insurance card or a form that was scanned into a patient's chart.

Pros

I found the system very easy to use for handling patient charts and managing the schedule.

Cons

Sometimes I couldn't see my own medical records or test results until after my doctor had officially signed off on them.

Pros

I was really impressed with how simple it was to put in patient details, accept payments and submit insurance claims.

Cons

I found it difficult to get in touch with customer service when I needed help. Also, I wasn't able to transfer my medical records all at once. I had to do them one by one.

Pros

I liked how it had all the pharmacy dosages and quantities for a drug and how it tells you if a medication is covered or not. but this is my seventh EMR and it's one of the worst I've ever used. It takes so many clicks to get anything done and the phone and tablet app is even worse. I would stay away from this at all costs. I feel like this program is designed to capture data so they can sell it later. It's just not designed for actual documentation or for physicians to use.

Cons

I have a problem with almost every other part of this EMR. Just compare the CPT code lookup to any other system out there and you'll see it's horrible. And I mean horrible. It takes more than twice as long to get anything done and the number of clicks is overwhelming. Sometimes you'll close a task and it just comes right back to you. All the training is online and the videos take forever to get to the point.

Pros

It simplifies tasks like scheduling, billing and documentation which really cuts down on my manual work. I love that I can access patient records from anywhere, it gives me so much flexibility. The interface is user-friendly and they're always making improvements and updates to keep up with the industry.

Cons

Nothing! I like it very much and that's why we've been using it for the last 8 years.

Pros

The interface is super simple to use and whenever I run into any issues, the support team is always quick to help and really responsive.

Cons

The home page can feel really overwhelming and I find it kind of difficult to navigate at times.

Pros

I love that It's used all over the world, it makes me feel like I'm using something trusted and widely adopted.

Cons

There are too many ways to access a chart, which can be a bit confusing.

Pros

It's awesome for looking up patient info, handling payments, scheduling appointments and keeping track of medical records. It really covers everything I need.

Cons

I wish there were more options for uploading documents. Other than that I haven't really found any other downsides.

Pros

I really appreciate that it keeps the accounts for each provider separate when using the portal. Makes everything a lot more organized.

Cons

It's annoying that the records don't sync across providers when I log in through the generic portal. That's definitely a drawback.

Pros

I appreciate the visual layout for seeing all my client appointments for a single day or a whole week.

Cons

I found the charting and billing process to be pretty cumbersome.

Pros

Athena does help with scans and making confirmation calls.

Cons

There's nothing I don't like about Athena, it's super helpful.