athenaOne Reviews

Pros

I think Athena is very visually appealing and I didn't struggle at all with learning how to use it.

Cons

At the time, it wasn't very user-friendly. It also wasn't very patient-friendly for logging in and out of the portal.

Pros

From the initial consultation to project completion, they demonstrated deep technical expertise and a clear understanding of our business goals. Their ability to develop innovative, scalable, and user-friendly software has significantly improved our efficiency and productivity.

Cons

They are responsive, proactive, and always willing to go the extra mile to ensure everything runs smoothly.

Pros

Honestly It is hands down the best I've ever used. I've been working in Medical Administration for over 30 years and this is by far my favorite. What I love the most is that when a patient sends a message, I can add who they want to speak with and it keeps a full trail of everyone they've spoken to and whether or not they were taken care of.

Cons

At first I had a hard time learning Athena. I'd say this was more about the training, though. Once the right training is in place, it becomes a lot more efficient.

Pros

It's so easy to use and everything is organized well, which makes it simple for patients to use.

Cons

The overall look can be a bit intimidating especially for someone who's not super tech-savvy.

Pros

It was super easy to learn and use. Everything I need for scheduling, medical records and billing is all in one system. plus their customer support is amazing.

Cons

Some of the updates don't always seem to make sense for everyone, so it can be frustrating at times.

Pros

Athena is the best platform for community health resources in my city. It's been a great tool for smooth communication with my providers.

Cons

Athena really seems to dominate the community health field here in my area. I don't think it's necessarily a bad thing but it's definitely the most popular software around the Pacific Northwest.

Pros

I seriously couldn't do what I do without Athena. My company started about five years ago with zero patients. Now we have over 8600 patients! As a solo practitioner with a team of 20, we're able to take care of our community and it's all because of the support It gives us.

Cons

I don't have major issues with Athena but my practice is pretty extensive with a lot of billing items like EKGs, ABI tests, and diabetic retinal exams. Sometimes my billing department gets bogged down because the answers from Athena's support team aren't always as detailed as we need. I think it's because we require a bit more than the average practice though. My practice manager could explain this better.

Pros

This system really helps my practice run smoothly with just one employee. It's so efficient!

Cons

Honestly there's nothing I've encountered in using Athena that I really dislike.

Pros

I absolutely love Athena! They really dig deep into claims and have a great customer success team that helps solve any questions I have. My client success manager is wonderful and they're always coming up with innovative solutions and tools.

Cons

I can't think of any real issues. The only downside is the process of transferring data from one system to another. But that's pretty much standard with any EMR system. When our clinic launched, the data transfer process was time-consuming but Athena made it as easy as possible and I'm thankful we did it early on because I only had a year's worth of data to move.

Pros

I like having easy access to my chart and lab results. It makes things so much easier to keep track of.

Cons

I did have trouble getting tech support when I needed it which was pretty frustrating.

Pros

I find it really easy to use and my clients don't have any trouble accessing it either. It's just a very simple system for everyone involved.

Cons

The website's design could be a bit more modern and nice to look at.

Pros

In my experience AthenaOne truly offers all the functionality we need to keep our business office running smoothly. It consolidates scheduling, billing, patient communication and reporting into one reliable system which manages our daily operations and helps us maintain a consistent, efficient workflow from the front desk to the back office. It�s proven to be a comprehensive and dependable solution for our practice.

Cons

I have noticed that the help desk can be a bit slow to get back to you when you need support.

Pros

Scheduling medical appointments is very easy with this system. It's so simple that I never have to waste time figuring things out, which is a huge help on a busy day.

Cons

Sometimes I have to wait a bit longer to get the specific appointment time I want.

Pros

Honestly I just like the name "Athena." It sounds strong. Also, the purple color theme throughout the interface is actually really nice and pleasing to look at for hours on end.

Cons

It goes down way too often and at the worst times like Monday afternoons. And when it does, their customer support is so slow it's basically useless.

Pros

I've noticed they're always working on making the product better which I really appreciate. They're constantly adding new integration options, so it plays well with our other tools.

Cons

Report builder is a little clunky and hard to figure out.

Pros

It's very accessible and has a lot of user-friendly options, which is great because it means everyone on our team, regardless of their tech skills can use it without much trouble.

Cons

They used to be a bit slow with new updates but I'm glad they've really picked up the pace recently.

Pros

When we first signed up, it was less expensive than a lot of the other options we looked at. On top of that, it came with some really good features that made it a great value for our practice.

Cons

They keep increasing their costs based on my gross revenue. It feels like in medicine, the harder you work, the more everyone else takes a cut and you can't just raise your rates to match. They even charge primary care a higher percentage than specialists, which just feels like the rich getting richer. They do listen to suggestions sometimes but it's ridiculous that there's no "out of office" reply for patient messages or a way to send them to another provider. And they refuse to fix that.

Pros

It's a very interactive product that's easy to get the hang of and on the rare occasion we do have a problem, the support team is great and always available to help us out.

Cons

Getting everything set up took quite a bit of time.

Pros

For us as internal employees, the software is very efficient, fast and has a sleek feel. A huge plus is that it allows for a good amount of customization which you don't see often. We use it for most of our reports, letters and formatted templates.

Cons

Their recent updates to make things more efficient kind of backfired. Now it's a real pain to navigate through individual patient charts.

Pros

I found this tool to be very user-friendly from the start. It helped us keep all our client information organized effectively, which made my job a lot simpler.

Cons

It felt like it was built more for medical doctors. I had a hard time making it work for my therapy notes.