athenaOne Reviews

Pros

The billing aspect meets my expectations. Posting payments is easy and looking up patients is simple.

Cons

Generating reports can be a cumbersome process. Additionally the settings often need to be adjusted repeatedly to obtain the desired output.

Pros

Checking insurance eligibility and receiving immediate feedback to correct claims before submission is valuable. The billing software is excellent although you may lose some control over claims since Athena handles payments made to a controlled bank account.

Cons

Creating patient notes can be a challenging task due to the lack of customizable templates and the limited options available in the pre-installed templates. The billing team's responsiveness to issues is also lacking and the support provided is often slow. We have been facing unresolved issues since January which is quite frustrating. Additionally the software has certain limitations such as the inability to directly message patients or fax most documents. Chart export to a fax number is only possible if there is a pre-existing contact in the software and permission needs to be obtained through a form.

Pros

Occasionally the system slows down freezes fails to load pages and has connectivity issues with credit card and scanning machines.

Cons

The software is efficient in searching insurance information and automatically populating relevant fields from various sources.

Pros

I like its attractive appearance. Switching between different offices and doctors is easy. Adding diagnostic pictures to monitor wounds and other conditions is a straightforward process.

Cons

While having templates is advantageous entering information into each template field requires manual mouse movements and clicks. Other software programs offer shortcuts like "F3" to navigate to specific fields saving time. Room assignments work well but can be time-consuming.

Pros

The fact that we can perform all tasks within one system is great. Scheduling is fast and simple and being able to check patient insurance instantly is convenient.

Cons

A persistent glitch in processing copays has been ongoing for over six months. The software randomly displays error messages and fails to communicate with the credit card terminal. Athena's support has been unable to resolve the issue leading to frustration and a lack of answers or solutions.

Pros

It used to be easier to get signed up with insurance companies and obtain insurance information quickly. Claims are usually processed within 34 hours of submission.

Cons

The support team focuses more on the technical aspects of the program rather than evaluating medical aspects.

Pros

The idea of changing EHR systems is daunting but our transition to Athena has been wonderful. We love the system. The information transfer from our previous EHR was complete and accurate. We had the freedom to customize it according to our needs. The trainers have been fantastic returning for multiple sessions to expand our knowledge and usage. While we were initially a bit slow the system is intuitive and easy to understand for both experienced and new staff members. Athena has provided multiple logical paths for each task appealing to a wide range of staff members.

Cons

I tend to stick to my comfort zone but when Athena provides a refresher course I discover new and improved features. It makes tasks faster and significantly enhances my experience.

Pros

I really like how easy this is to use. The step-by-step instructions are super helpful and during training, it was great that I could just ask someone if I had a question.

Cons

I was kind of confused at first but the step-by-step instructions helped a lot. The learning center wasn't so bad, either.

Pros

It's very simple. I can find information easily and a lot of things like CPT and ICD-10 codes are already loaded in, which is a huge time-saver.

Cons

It requires way too many clicks. It doesn't really work for specialty clinics and you can't change things easily. The schedule view isn't user-friendly. I just wish I could customize more to make patient care smoother.

Pros

I love how the system walks you through a patient visit step by step, it makes sure you don't miss anything. The quality measure feature is also great for keeping track of that for all of our patients.

Cons

The scheduling and reporting features really need work. The scheduling templates aren't flexible at all and the reporting is just not good. It's either hard to find the report you need or even harder to build a new one from scratch.

Pros

From the front desk stuff and insurance checking, to putting in patient info and diagnoses, I'm impressed. I love being able to see the entire life of a claim and how it makes sure orders are fully completed. The quality reporting is easy too. I could honestly go on and on about all the amazing things this program can do.

Cons

It's expensive but it means I don't have to hire 1-3 extra admin people. Athena gives me a whole team which makes things like insurance appeals much faster. The setup period is totally overwhelming and when you first go live, you'll definitely question your decision. But in the end, it's so worth it.

Pros

I appreciate that claims that need work are organized into worklists and it's a great system. The electronic eligibility check is a definite plus. The automatic reminder calls for appointments and payments are a good idea too. There are some flaws but the concepts are solid.

Cons

Online training doesn't fully prepare you for the real thing. Customer service and my account manager are slow to respond and don't always solve my problems. The offshore billing team has a language barrier and they often post and work on claims incorrectly.

Pros

It is so easy to use! I love that it automatically sends out reminders to patients. Also preparing our deposits is really simple with Athena.

Cons

There isn't much I didn't like about the software. Once you go through the training videos, it's pretty easy to figure out.

Pros

The layout of the system itself is extremely user-friendly. That's the only good thing I can say, though because I find everyone else using the system to be pretty incompetent.

Cons

billing part is absolutely horrible. If you use their billing module, you should either stop or watch them like a hawk. Their billing team has no clue about modifiers or appeals. The worst part is, Athena takes credit for every single dollar that comes in even for claims they never worked on or patient payments they didn't collect. It's terrible!

Pros

The EHR was easy to figure out. The best part is Athena's back-office support. They handle all of our insurance filing which means we don't need extra staff just for billing. Their pricing is based on a percentage of what we actually get paid, which covers both the software and their support services.

Cons

The percentage they take was a little worrying at first. But when you factor in the cost of hiring extra staff, it's not so bad.

Pros

It was very easy to learn and use. It connects really well with other EHRs and labs. It's also efficient, I finish my patient notes just a minute or two after each appointment.

Cons

There are lots of small ways and some big ones that it could be better. For example, the patient problem list doesn't show the ICD10 codes. They have a system where you can vote on ideas and this one has been popular for years but they've done nothing about it.

Pros

It's SO user friendly! Their customer support is excellent and really easy to get ahold of. There's even a system where you can vote for new features you'd like to see. It really maximizes our workflow and efficiency and you can customize it a fair amount for our practice's specific needs.

Cons

Athena lets you vote on and suggest ideas but they seem more focused on being the "EHR of the future" than on fixing the product they have now. I think they should pause and really listen to what users are asking for to make the current system better. A great example is CPT2 codes, there's no good way to link them where they need to go, so we have to do it all manually. It's a clunky, time-consuming process. If Athena doesn't fix this big gap, they're going to lose clients to other systems like Epic that have it figured out.

Pros

It has so many features that any practice, big or small can make it work for them. The tech support is the best and they're always available and ready to help you out.

Cons

It's also very expensive but I guess you get what you pay for.

Pros

They're a great billing company. They have a fantastic track record and always get our work done quickly. I was always happy with how they followed through on everything.

Cons

It's not the cheapest billing software out there. I think there are some cheaper options that could probably do the same job.

Pros

The interface is easy to use and the up-front costs were low. Compared to some of the other big names out there, I saved a lot of money on getting it set up.

Cons

So far, my only complaint is that the onboarding staff keeps rescheduling our meetings and calls at the last minute. I really hope this doesn't keep happening.