athenaOne Reviews

Pros

Claims can be caught and corrected prior to leaving the system. It is user-friendly and easy to navigate with all aspects of the patient chart conveniently located on the same page.

Cons

While Athena representatives attempt to work denials the process ultimately falls on the users and disputes are not fully resolved. It becomes troublesome when Athena identifies something as against insurance policy yet there are paid claims that require overrides.

Pros

You can create order sets (doctor's orders) that include accurate diagnoses labs X-rays and prescriptions saving time and improving efficiency. Controlled medications can also be e-prescribed with the help of your iPhone.

Cons

The software is excessively expensive requiring additional billing services or relying on Athena as the biller which incurs significant costs. The terminology used in the software leans more towards the computer world than the medical field. Considering a replacement for Athena is currently underway.

Pros

Once you understand the process this software is easy to use. The customer service team is very helpful and will guide you through any issues.

Cons

The verification process in Athena is unnecessarily complicated and lacks user-friendliness.

Pros

The training modules make it easy to use during live sessions. When I used Athena live I felt confident in assisting my customers and patients.

Cons

Payment entry is cumbersome as there are no options to checkbox amounts. Each payment must be manually entered which can be challenging in a fast-paced environment.

Pros

Athenahealth EHR is competitively priced and offers a decent range of features suitable for individual provider practices. Its integrated billing components developed as the software's initial focus are reliable.

Cons

The user interface and UI concepts in Athena appear outdated. Administrative interfaces also add extra work for organizations with multiple providers locations and specialties.

Pros

I don't use this software from a clinical perspective but the layout is visually appealing. It includes an instant messaging feature for quick communication. Setting up and building reports from scratch is incredibly easy with the ability to export them to Excel or Tableau for further analysis. While prebuilt reports are available the software also provides a step-by-step report building feature. Athena generally does a good job defining fields although some trial and error may be required.

Cons

Although the software offers user-friendly reporting features there are instances where the data generated does not align logically. Reports may display 1 no-show with 0 booked slots and different report categories may include or exclude specific data creating inconsistencies.

Pros

This system is very user-friendly allowing you to multitask and view multiple sections of a patient's chart simultaneously.

Cons

Chart navigation can be challenging due to the overwhelming amount of information displayed on a single page.

Pros

It enables comfortable use of SOAP note formats and easy editing of notes as needed. Templates and medical terminology can also be utilized.

Cons

Learning to differentiate orders from thoughts and workflow can be complex. Returning to previous sections is not as straightforward as flipping a page.

Pros

The intuitive interface saves time when inputting patient information. Communication with other departments is straightforward and the reports are useful.

Cons

The color scheme and background of Athena can be visually depressing. Adjusting font sizes for better readability especially for older users is difficult.

Pros

Entering data is easy with organized categories for problems medications medical history etc. Additionally there are multiple ways to search for patients.

Cons

There is a need to switch between multiple pages in Athena. For scheduling appointments you have to exit the chart and access the quick view. Similarly making a label requires leaving the chart. Additionally the available options for conditions surgeries and orders are limited.

Pros

Everything is on the cloud; login access to data storage. Reliable disaster recovery module in place. Price per user is reasonable with zero or limited add on fees. System updates and upgrades are included in your package.

Cons

Schedule module is a little tedious and troublesome to use. Especially for the lab and medical imaging departments. Only two options with built-in interfaces for PACs.

Pros

It's clear that I'm a fan! It's secure and perfect for billing clients. The secure text messaging is excellent and it works seamlessly with my Apple Watch.

Cons

The price point may be higher compared to competitors but the extensive range of features justifies the cost.

Pros

Finding different parts is easy to do and the updates have been well-executed. Overall a good experience.

Cons

The scheduling component lacks user-friendliness and the charging structure based on a percentage is confusing and problematic.

Pros

This system simplifies the most time-consuming tasks for you and your staff saving you both time and money.

Cons

Initially we faced some challenges when starting to use the software but overall it appears to be impressive.

Pros

Navigating within the system is relatively easy and recent upgrades have improved functionality such as the ability to access the last patient's charts opened.

Cons

Lately the changes in the customer support structure have made it somewhat frustrating to reach a "live person." The level of knowledge and helpfulness of the support staff can vary greatly. While some representatives are excellent and provide valuable assistance others may struggle to address issues. Although it's beneficial to connect with a live person the process is not as straightforward as it used to be.

Pros

I appreciate its ease of understanding and navigation. The layout is straightforward and well-organized. Every office should use this!

Cons

There is really nothing I dislike about this system. It provides all the necessary functions to perform my job effectively.

Pros

I like how user-friendly it is and it offers many shortcuts for scheduling labs and more.

Cons

I find it inconvenient that lab orders cannot be grouped for printing requiring them to be printed one by one which is time-consuming.

Pros

The system allows you to do everything you need. Customer service is generally good and the ticketing system is effective.

Cons

The software's pricing structure based on a percentage makes it difficult for small billing businesses to adopt. They require revenue information before providing a quote.

Pros

The ability to fax orders directly through the app saves a lot of time. Additionally being able to chat with co-workers through Athena is like sending a text message.

Cons

When Athena experiences downtime we have to resort to paper charts which consumes a significant amount of time that could be utilized for other tasks.

Pros

The clinical side is fantastic with easy navigation and the ability to modify and create order sets. Access to other physician order sets as examples is also beneficial. Reporting is efficient.

Cons

The billing team in the Collector module lacks knowledge and understanding of coding basics. The customer service for payor enrollment is also subpar as it is outsourced to another country.