Angel R.
Medical Practice, N/A employees
“Our designated contact was always unavailable”
Pros
Nothing positive to mention. I found them to be extremely pushy about getting me to sign the contract. From that moment on, things deteriorated rapidly. I even filed a report with Regional Health Information Technology describing the whole situation as an utter disaster and fiasco.
Cons
There was no on-site training provided for my team. Our designated contact was frequently unavailable and nearly impossible to get hold of. They insisted that I open a bank account so they could guarantee they receive their portion of our collections. Although the software handles many tasks, it's not user-friendly and my staff absolutely detests using it.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1