Axxess Home Health Reviews

“Easy to Use but Suffers from Downtime

Pros

It's simple and easy, which makes my work easier.

Cons

The frequent downtime and constant errors are a real problem.

“One-Star Review of Axxess Homecare: Our Perspective

Pros

At this point, given the challenges I've faced, identifying specific advantages in the context of my expectations and needs proves difficult. My decision to engage with Axxess Homecare was initially driven by its potential to meet my complex EHR requirements, anchored by the robust framework of the CAST 7-Stage EHR Adoption Model.

Cons

I found that Axxess Homecare struggled to fully align with the CAST model's stages beyond basic functionalities. Key integrations and clinical documentation capabilities crucial for my operation were notably lacking or underdeveloped. The cost did not correlate with the value or functionality it delivered. The platform's performance resembled more of an "EHR-lite" version, lacking the flexibility or comprehensive support I anticipated. My role shifted towards that of a beta tester, tasked with extensive customization to meet my needs. a significant deviation from the turnkey solution I was promised. Discoveries such as the reliance on third-party clearinghouses further eroded my confidence and trust in the system's transparency and capabilities. The contractual obligations imposed by Axxess, coupled with a platform that required ongoing, intensive development work from my side, created a burdensome scenario. The insistence on additional resource investment without clear outcomes prompted me to reconsider the partnership.

“It works but makes things more complicated

Pros

I think this has too many "bells and whistles" that act more as a hindrance than a benefit. To reschedule a shift, I have to fill in about three different screens, which is just redundant. Many upgrades they've made since implementation don't seem to have much benefit.

Cons

There are too many steps I need to complete a simple reassignment.

“Axxess Review

Pros

What I liked most about this software was how it kept on top of the employees' CEU and license expirations.

Cons

What I liked least about this software was that it tends to have some glitches that can erase my data. I would make sure to have a backup or save my work regularly.

“Good

Pros

I only use this for work, it gets the job done, and I don't have anything bad to say about it.

Cons

I don't like it or dislike it; I use it for work only.

“Don't waste your money

Pros

This software is not intuitive or customizable as was promised with my purchase.

Cons

My nurses cannot complete their notes on the AXXESS APP. They are unable to enter I&O's, wound care, vent settings, etc., from the APP and must use a laptop.

“Yer friendly software

Pros

It is Eeasy to navigate, I learned and gained skills to use when using this software.

Cons

I like everything about this software. I just have to be patient sometimes as it takes a while to get access.

“My Experience

Pros

What I like most about this software is that it helps eliminate a lot of paperwork in my office. This software has all the tools that I use and need every day.

Cons

What I like least is the long extensive training, but it is very helpful. It's just that when I go live, I kind of forget everything that I had just learned.

“Axxess evaluation

Pros

It is web-based and able to adapt to mobile devices. Good pricing.

Cons

I found a lack of useful tools, multiple steps to complete a task, lack of support, poor training and implementation group, not user-friendly, and it does not interface with Word or Excel.

“Complaints

Pros

Not sure at this point. I should have chosen another software.

Cons

The billing is complicated. I can't adjust the employees' emails if incorrect. For the EVV, the employees can clock in anywhere that is not at the patient's home. The notifications don't work. The employees can clock out without completing the plan of care. The plan of care does not meet Medicaid requirements.

“Quality of the product and services going day by day. Product team needs serious attention

Pros

The product is designed for home health (skilled and non-skilled) very well. The charting or client side of the product is well thought out and easy to use. However, the employee side, reporting side is lacking a lot of functionalities. It seems the system was patched over time and constrained to add more features to the existing stack unless the company seriously takes effort to help their customers.

Cons

As a power user of the software, I am surprised at the quality and bugs the team is introducing. It's unbelievable. This company is treating the live system as their testing environment and introducing new bugs every day. I don't know what is happening with this company. I would be cautious about starting new service with this company.

“PROS AND CONS OF BEING A USER

Pros

Ths software is easy to maneuver in the system between tasks.

Cons

REPORTS OR LACK OF. I am unable to track the A/R daily. Filing claims is slightly confusing and allows for missing claims.

“WE ARE NEW WITH AXXESS WE ARE ALWAYS HAVING PROBLEM WITH THE SOFT WARE

Pros

Having problems with the software, especially on weekends.

Cons

I have problems with logins by my nurses and also the OASIS D not working on your software.

“Home care version is lacking

Pros

Software is somewhat intuitive. It has potential, but the home care version is disappointing and several of my nurses have had issues with the app.

Cons

The home care version is lacking. There seem to be several bugs. The items my sales rep told me were features are not yet features, such as the ability to fax within the app, the ability to bill directly in the app without needing to do EDI files, and I expected 24/7 support to be available by now. The customer service is lacking. It takes 20 minutes to reach someone, and when I do, they don't know the answer to my question. The customer service management has been helpful, but the reps who answer the phone are typically not, and they don't call back with an answer when they say they will. The quality assurance section has not been ideal because there are times when I want to give contracting agencies the ability to view their individual patients notes but I can't give them access without giving them access to my entire patient database, which presents a HIPAA issue. I cannot submit a ticket for support through the home care version. I hope that some of the above improvements are made and that you give the home care version some much-needed attention.

“Great Value and Potential

Pros

Axxess has been easy to learn, and the customer support has far exceeded expectations.

Cons

There is a lot of functionality missing, especially surrounding billing and payroll.

“THE PROGRAM AXXESS ME THE OPPORTUNITY TO DO MY WORK ONLINE WITHOUT HAVING TO GO THE OFFICE.

Pros

It offers me the opportunity to have access to all the documents necessary to achieve my work and it gives me the opportunity to contact any staff in the central office area.

Cons

At the beginning of starting to use the product, it was a bit complex. It would help me a lot to have a translation area on the Axxess page.

“Need to hear back about nursing note

Pros

Axxess is effortless. Clinician-friendly. Sonya is very good, but I need someone who will reliably follow up with me about the timeline of the nursing documentation.

Cons

I am waiting for an update on the nursing note. I still do not have anything I can use and need to know when this is going to be available.

“Some things are great and some things are seriously lacking for our company's use.

Pros

Most client information at my fingertips and easy to look up. Changes can be input on most things without many steps.

Cons

The employee program is lacking a lot of functionality. Reports are hard to construct for the information I want.

“Very hard to navigate

Pros

I like how this program keeps everything organized and in order.

Cons

I do not understand how to navigate the program well at all, nobody has tried teaching me how to use this program.

“extremely great home care software

Pros

This software is very easy and smooth to use, even if you do not know computers like me. Still old school with paper and pen, yet able to operate Axxess Home Care.

Cons

No one should have to save every twenty minutes. If I do not save every twenty minutes, I have to type my notes all over. It makes no sense.

“Great functionality but missing one major feature

Pros

Their intuitive user interface, multiple windows allow easy multitasking, and the ability to run different types of reports.

Cons

The website is hard to access on mobile devices. very little patient information is accessible to me from mobile devices in the field. After several conversations with the company's development team asking them to optimize the site for mobile viewing, so far, no changes have been made, and it has been over 6 months.

“It is self explainatory so i really like it.

Pros

If I forget something to chart, I can go back and put it where it belongs, ensuring a neater form without having to jump around the page.

Cons

When I probe the selections, sometimes they seem to light up, so I just go on, but in reality, I didn't fully select them.

“Unhappy with feedback

Pros

I get notifications of changes along with educational videos.

Cons

The support ticketing center is a JOKE!! The issues I put in the ticketing center are never addressed; it always states "in progress" and this goes on for weeks.

“its ok

Pros

I don't know what to write. It's okay. I really don't like that I have to type 100 words just to leave a comment in the box below.

Cons

It is hard to use on my phone through the browser. It doesn't load right and when the keyboard comes up, it covers 90% of the screen so I can't see anything I'm writing. It's impossible to do a write-up at a patient's house. I can never read my messages either because the message box on the left-hand side can't be minimized to read the message.

“Lacks use for use with Pediatric Private Duty Nursing Patients

Pros

The medication profile is simple and easy but does not address medication administration times. The scheduling program is smooth as well.

Cons

It lacks the necessary assessment data questions in each skilled form. It lacks authorization forms. I have difficulty adhering to documentation standards due to difficulty with documentation requirements with the use of this program, which is not geared for Pediatric Private Duty.

“Needs Improvement

Pros

It's not hard to use. It's intuitive. The dashboard looks nice. I'm not sure what else to say compared to other programs I've used.

Cons

There are not enough prompts for me as a nurse. Issues like the last bowel movement are not provided. This leaves lots of room for error. My documentation relies heavily on interventions being provided. I need something geared towards pediatrics. It is very not user-friendly.

“Use of Axxess

Pros

This product is very simple, and navigating through different parts of the program is easy. Screens are not cluttered, making it easier to use.

Cons

I should be able to pull up reports, like a wound log. I should also be able to have everything electronic, like TARs.

“Good way and racional form.

Pros

I find it understanding, useful, and practical. I feel good using this product and have learned from it. The interaction with the system is good, which is important.

Cons

Until now, I have nothing to say. I personally feel good using this product; I have nothing negative to point out until now.

“User friendly

Pros

I can edit and update most use information easily. Adding a new employee is very simple too.

Cons

I can't update the e-mails of employees. After e-mailing AXXESS to update an employee's e-mail, it still shows the old e-mail on my end, and this creates problems because I really need to see the correct e-mail and use it to contact each employee. I have had to create a spreadsheet with the proper information for each employee because many of the user e-mails show wrong on my end.

“employee side of the program is lackin

Pros

The care plan for the home health aide is easy to complete with the templates. Communication notes for clients are simple to do.

Cons

There are no communication notes on employees, which are really needed. Tracking conversations with my employees and making communication notes on paper, then scanning them into the system does not work well. Building reports on the system does not work well, and I don't feel I can trust the information to be correct. I can't do a visit prior to the expiration date because the system will not use the new care period until the day after it begins. I try to do visits within 5 days prior to the expiration.

“easy to use

Pros

it's simple and easy. I can use it on my computer or tablet. That's about it.

Cons

Nothing, all is good.

“i like the scheduled calander, i dont like the flow sheet on the nurses notes would be easier if there were more checkoffs and time slotts to check off on

Pros

I can use previous notes to see others' charting in the print queue. I love the EMAR and the I&O sheet.

Cons

I need more check-offs on flow sheets because if I'm working a PRN case, it's going to take a long time to fill it out. It would be easier to check off.

“Its really complicated to understand if I checked in or not into my pt's home

Pros

N/A. I have no positive things to say about this app. I really wish the map it provides could be used as a GPS instead of just showing us where we are.

Cons

I totally dislike it. I wish it only said "check in" and "check out." I really wish it was a lot easier to deal with.

“makes charting easy

Pros

I like the body system reminders so that I don't forget to chart something.

Cons

I wish there were places to mark down all of the vital signs more than once per shift rather than one space plus the ability to add one extra Heart Rate. In an 8-hour shift, I am required to document vitals at least Q4H, and for those of us who work longer than 8-hour shifts, we do 3 sets of vitals.

“Axxess HomeCare Review

Pros

It is easy to log in and out, and it saves my work if I have to do something with my patient throughout the day.

Cons

Nothing, I don't have anything bad to say about this product. I think it's very helpful for teaching my patient.

“Helping tool for the home

Pros

This tool helps me organize tasks from the comfort of my home, allowing me to save time, set priorities, view schedules, and more without leaving my room.

Cons

The app is a little unfriendly for me at the start, but with time, it becomes easy to use.