Axxess Home Health

One-Star Review of Axxess Homecare: Our Perspective

Pros

At this point, given the challenges I've faced, identifying specific advantages in the context of my expectations and needs proves difficult. My decision to engage with Axxess Homecare was initially driven by its potential to meet my complex EHR requirements, anchored by the robust framework of the CAST 7-Stage EHR Adoption Model.

Cons

I found that Axxess Homecare struggled to fully align with the CAST model's stages beyond basic functionalities. Key integrations and clinical documentation capabilities crucial for my operation were notably lacking or underdeveloped. The cost did not correlate with the value or functionality it delivered. The platform's performance resembled more of an "EHR-lite" version, lacking the flexibility or comprehensive support I anticipated. My role shifted towards that of a beta tester, tasked with extensive customization to meet my needs. a significant deviation from the turnkey solution I was promised. Discoveries such as the reliance on third-party clearinghouses further eroded my confidence and trust in the system's transparency and capabilities. The contractual obligations imposed by Axxess, coupled with a platform that required ongoing, intensive development work from my side, created a burdensome scenario. The insistence on additional resource investment without clear outcomes prompted me to reconsider the partnership.

It works but makes things more complicated

Pros

I think this has too many "bells and whistles" that act more as a hindrance than a benefit. To reschedule a shift, I have to fill in about three different screens, which is just redundant. Many upgrades they've made since implementation don't seem to have much benefit.

Cons

There are too many steps I need to complete a simple reassignment.

Axxess Review

Pros

What I liked most about this software was how it kept on top of the employees' CEU and license expirations.

Cons

What I liked least about this software was that it tends to have some glitches that can erase my data. I would make sure to have a backup or save my work regularly.

Good

Pros

I only use this for work, it gets the job done, and I don't have anything bad to say about it.

Cons

I don't like it or dislike it; I use it for work only.

Don't waste your money

Pros

This software is not intuitive or customizable as was promised with my purchase.

Cons

My nurses cannot complete their notes on the AXXESS APP. They are unable to enter I&O's, wound care, vent settings, etc., from the APP and must use a laptop.

Yer friendly software

Pros

It is Eeasy to navigate, I learned and gained skills to use when using this software.

Cons

I like everything about this software. I just have to be patient sometimes as it takes a while to get access.

My Experience

Pros

What I like most about this software is that it helps eliminate a lot of paperwork in my office. This software has all the tools that I use and need every day.

Cons

What I like least is the long extensive training, but it is very helpful. It's just that when I go live, I kind of forget everything that I had just learned.

Axxess evaluation

Pros

It is web-based and able to adapt to mobile devices. Good pricing.

Cons

I found a lack of useful tools, multiple steps to complete a task, lack of support, poor training and implementation group, not user-friendly, and it does not interface with Word or Excel.

Complaints

Pros

Not sure at this point. I should have chosen another software.

Cons

The billing is complicated. I can't adjust the employees' emails if incorrect. For the EVV, the employees can clock in anywhere that is not at the patient's home. The notifications don't work. The employees can clock out without completing the plan of care. The plan of care does not meet Medicaid requirements.

Quality of the product and services going day by day. Product team needs serious attention

Pros

The product is designed for home health (skilled and non-skilled) very well. The charting or client side of the product is well thought out and easy to use. However, the employee side, reporting side is lacking a lot of functionalities. It seems the system was patched over time and constrained to add more features to the existing stack unless the company seriously takes effort to help their customers.

Cons

As a power user of the software, I am surprised at the quality and bugs the team is introducing. It's unbelievable. This company is treating the live system as their testing environment and introducing new bugs every day. I don't know what is happening with this company. I would be cautious about starting new service with this company.