Axxess Home Health

“Easy to Use but Suffers from Downtime”

Pros

It's simple and easy, which makes my work easier.

Cons

The frequent downtime and constant errors are a real problem.

“One-Star Review of Axxess Homecare: Our Perspective”

Pros

At this point, given the challenges I've faced, identifying specific advantages in the context of my expectations and needs proves difficult. My decision to engage with Axxess Homecare was initially driven by its potential to meet my complex EHR requirements, anchored by the robust framework of the CAST 7-Stage EHR Adoption Model.

Cons

I found that Axxess Homecare struggled to fully align with the CAST model's stages beyond basic functionalities. Key integrations and clinical documentation capabilities crucial for my operation were notably lacking or underdeveloped. The cost did not correlate with the value or functionality it delivered. The platform's performance resembled more of an "EHR-lite" version, lacking the flexibility or comprehensive support I anticipated. My role shifted towards that of a beta tester, tasked with extensive customization to meet my needs. a significant deviation from the turnkey solution I was promised. Discoveries such as the reliance on third-party clearinghouses further eroded my confidence and trust in the system's transparency and capabilities. The contractual obligations imposed by Axxess, coupled with a platform that required ongoing, intensive development work from my side, created a burdensome scenario. The insistence on additional resource investment without clear outcomes prompted me to reconsider the partnership.

“It works but makes things more complicated”

Pros

I think this has too many "bells and whistles" that act more as a hindrance than a benefit. To reschedule a shift, I have to fill in about three different screens, which is just redundant. Many upgrades they've made since implementation don't seem to have much benefit.

Cons

There are too many steps I need to complete a simple reassignment.