Benchmark EHR Reviews
19 Review(s)
softwareOverall Rating
4.4
19 Review(s)
Rating Distribution
5
(9)
4
(9)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.4
19 Review(s)
Rating Distribution
5
(9)
4
(9)
3
(1)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Best Customer Support
Best Customer Support
Pros
Our experience with Benchmark has been overwhelmingly positive. We've been with Benchmark since the inception of our practice, and they've consistently delivered exceptional customer support. As a small practice, we don't utilize the EMR system, but we appreciate Benchmark's ability to generate tailored reports. Their system makes posting patient services, payments, and insurance payments a breeze. Additionally, we value the ease of editing charges and payments.
Cons
Some of the reports provide extraneous information.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Gail
Medical Practice, 1-10 employees
April 2022
BILLING APPLICATIONS REVIEW
BILLING APPLICATIONS REVIEW
Pros
The best aspect of Benchmark is their staff, who are always eager to assist with any issues. It's quick and easy to add ICD-10 codes and CPT codes. Downloading payments from insurance companies and tracking payments is straightforward.
Cons
Occasionally, the site can be slow, possibly due to local internet services.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
SUSAN
Medical Practice, 11-50 employees
August 2021
Issues thatNeed to Be Addressed
Issues thatNeed to Be Addressed
Pros
One of the significant positives for us is the support team's responsiveness and ability to provide real answers promptly. Without the support team, our experience wouldn't be as positive. The system is easy to use.
Cons
Updates often lead to problems, there is a lack of communication during outages, and prescription eligibility issuesNeed resolution.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
binky
Medical Practice, 1-10 employees
July 2018
Antworks Great System for Your Company
Antworks Great System for Your Company
Pros
This system is easily trainable, with minimal problems once users become familiar with it. The recent improvements to theNote section have been particularly beneficial. The support team is knowledgeable and pleasant to work with.
Cons
Some areas within the EHR are less forgiving, such as follow-up, where the allotted space is insufficient.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Teena
Medical Practice, 1-10 employees
July 2018
User for Over a Year and Complete Disappointment
User for Over a Year and Complete Disappointment
Pros
Not recommended. The only positive is the Practice Management aspect. However, the system is expensive,Not user-friendly, and requires too many clicks for various tasks. Training is subpar.
Cons
Every question is met with a focus on additional costs. The system is excessively click-heavy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Medical Practice, 11-50 employees
November 2017
Very Satisfied EMR Customer
Very Satisfied EMR Customer
Pros
Benchmark's customer service exceeds our expectations. The EHR system itself is intuitive and easy toNavigate.
Cons
Improving the ability to retrieve inactive patient data would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Medical Practice, N/A employees
May 2016
Benchmark Clinical is One of the Best EHR Systems I've Ever Used!
Benchmark Clinical is One of the Best EHR Systems I've Ever Used!
Pros
This product is incredibly intuitive and user-friendly. What stands out the most is the remarkable support provided by Benchmark. Their support team is consistently responsive, courteous, and exceptionally helpful.
Cons
Unfortunately, my time with the company was too short to identify any shortcomings. I would have been a lifelong customer if possible.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Dorian
Medical Practice, N/A employees
May 2016
I Have Been Using Your Product for31/2 Years.
I Have Been Using Your Product for31/2 Years.
Pros
Accessing patient information became easier with the help of this software. The interface presents the patient's history in a clean format.
Cons
On the PMR side, I would like improved functionality for taking payments, making appointments, and generating receipts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Medical Practice, N/A employees
July 2014
Amazing Support!
Amazing Support!
Pros
Benchmark has provided outstanding support, especially when I took over managing my husband's practice with little training on theNavigator and introducing the EMR.
Cons
I would prefer fewer clicks to complete tasks, but I'm unsure if this issue is unique to this system or common across all EMR systems.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jill
Medical Practice, N/A employees
July 2014
Excellent Support and Service
Excellent Support and Service
Pros
The prompt response to phone calls and questions isNoteworthy. Benchmark's EMR works smoothly.
Cons
There haven't been any major issues to report; the EMR functions seamlessly.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Greta
Medical Practice, N/A employees
July 2014
Benchmark EMR is Wonderful.
Benchmark EMR is Wonderful.
Pros
The system's ease of use is its greatest asset. While updates can sometimes be a concern, the support team is always available to address questions.
Cons
Occasional updates may cause concerns, but the readily available support mitigates any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diane
Medical Practice, N/A employees
July 2014
Best EMR I Have Ever Used!
Best EMR I Have Ever Used!
Pros
This EMR system is incredibly user-friendly, and creating and modifying templates is easy. However, the user community appears to be relatively small, and more user group meetings would be beneficial.
Cons
The limited user base in our area is a minor drawback.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Martha
Medical Practice, N/A employees
July 2014
Best Customer Support I Have Ever Had!
Best Customer Support I Have Ever Had!
Pros
Benchmark Systems goes the extra mile to ensure our satisfaction with every aspect of our system. The EMR is mostly free of errors, and when issues arise, we always reach a live person on the first call, promptly addressing our concerns.
Cons
We currently use the EMR as a standalone system and are considering adding the PM system. Our interface with our legacy system is somewhat basic, but we suspect the issue lies with our existing PM system. A smoother transition would be appreciated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wendy
Medical Practice, N/A employees
June 2014
Satisfied Client for3+ Years
Satisfied Client for3+ Years
Pros
The workflow for both the PM and EMR is refreshingly simple and easy to grasp. It's an intuitive software.
Cons
I'd welcome more opportunities for user group meetings, perhaps an annual event or additional webinars. Staying informed aboutNew developments is important to me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kourtney
Medical Practice, N/A employees
June 2014
Satisfactory Product and Service!
Satisfactory Product and Service!
Pros
Benchmark's customer support is excellent, especially on theNavigator side. The support staff is efficient and responsive.
Cons
There isNothing to dislike about Benchmark or its products.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy
Medical Practice, N/A employees
June 2014
Good people, good system
Good people, good system
Pros
Whenever I call, there is always someone available to address my queries which is great. I never experience delays in support, a feature I truly like.
Cons
Having more webinars would be fantastic. I missed some of the initial ones that were highly recommended. Occasionally, the EMR runs slowly, possibly due to our internet connection.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Shari
Medical Practice, 11-50 employees
Free Trial
January 2014
Software Review - Benchmark Systems
Software Review - Benchmark Systems
Pros
What I love the most about Benchmark's products is that they deliver on their promises. Their software indeed improves efficiency and proves beneficial for our practice. Unlike other systems with cumbersome interfaces that slow processes and incur additional costs.
Cons
I love everything about the company and its products. While not a major concern, being in California can sometimes make timing support calls a bit challenging.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Susan
Medical Practice, 11-50 employees
Free Trial
December 2013
Benchmark Analysis
Benchmark Analysis
Pros
Using both Benchmark's PM and EMR has been a positive experience for us. While there isn't one standout feature we prefer, the overall product is excellent for our needs.
Cons
Throughout the entire process, Benchmark has attended to our needs exceptionally well. The product functions smoothly and their training was thorough. One suggestion would be to incorporate more hands-on, on-site training rather than relying solely on online modules, although their assistance is commendable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Suzanne
Medical Practice, 1-10 employees
Free Trial
December 2013
Benchmark Systems Customizable EMR
Benchmark Systems Customizable EMR
Pros
I am delighted with the option to personalize my own forms. Being able to tailor creations to my preferences and have them preset is incredibly useful.
Cons
At times, when sending out customized letters, they appear differently in print compared to how they appeared on the computer screen. Having a preview button would be beneficial, although this is not a significant issue.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Leslie
Medical Practice, 11-50 employees
Free Trial
November 2013
Filters
Sort by:
Best Customer Support
Best Customer Support
Pros
Our experience with Benchmark has been overwhelmingly positive. We've been with Benchmark since the inception of our practice, and they've consistently delivered exceptional customer support. As a small practice, we don't utilize the EMR system, but we appreciate Benchmark's ability to generate tailored reports. Their system makes posting patient services, payments, and insurance payments a breeze. Additionally, we value the ease of editing charges and payments.
Cons
Some of the reports provide extraneous information.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Gail
Medical Practice, 1-10 employees
April 2022
BILLING APPLICATIONS REVIEW
BILLING APPLICATIONS REVIEW
Pros
The best aspect of Benchmark is their staff, who are always eager to assist with any issues. It's quick and easy to add ICD-10 codes and CPT codes. Downloading payments from insurance companies and tracking payments is straightforward.
Cons
Occasionally, the site can be slow, possibly due to local internet services.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
SUSAN
Medical Practice, 11-50 employees
August 2021
Issues thatNeed to Be Addressed
Issues thatNeed to Be Addressed
Pros
One of the significant positives for us is the support team's responsiveness and ability to provide real answers promptly. Without the support team, our experience wouldn't be as positive. The system is easy to use.
Cons
Updates often lead to problems, there is a lack of communication during outages, and prescription eligibility issuesNeed resolution.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
binky
Medical Practice, 1-10 employees
July 2018
Antworks Great System for Your Company
Antworks Great System for Your Company
Pros
This system is easily trainable, with minimal problems once users become familiar with it. The recent improvements to theNote section have been particularly beneficial. The support team is knowledgeable and pleasant to work with.
Cons
Some areas within the EHR are less forgiving, such as follow-up, where the allotted space is insufficient.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Teena
Medical Practice, 1-10 employees
July 2018
User for Over a Year and Complete Disappointment
User for Over a Year and Complete Disappointment
Pros
Not recommended. The only positive is the Practice Management aspect. However, the system is expensive,Not user-friendly, and requires too many clicks for various tasks. Training is subpar.
Cons
Every question is met with a focus on additional costs. The system is excessively click-heavy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Medical Practice, 11-50 employees
November 2017
Very Satisfied EMR Customer
Very Satisfied EMR Customer
Pros
Benchmark's customer service exceeds our expectations. The EHR system itself is intuitive and easy toNavigate.
Cons
Improving the ability to retrieve inactive patient data would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Medical Practice, N/A employees
May 2016
Benchmark Clinical is One of the Best EHR Systems I've Ever Used!
Benchmark Clinical is One of the Best EHR Systems I've Ever Used!
Pros
This product is incredibly intuitive and user-friendly. What stands out the most is the remarkable support provided by Benchmark. Their support team is consistently responsive, courteous, and exceptionally helpful.
Cons
Unfortunately, my time with the company was too short to identify any shortcomings. I would have been a lifelong customer if possible.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Dorian
Medical Practice, N/A employees
May 2016
I Have Been Using Your Product for31/2 Years.
I Have Been Using Your Product for31/2 Years.
Pros
Accessing patient information became easier with the help of this software. The interface presents the patient's history in a clean format.
Cons
On the PMR side, I would like improved functionality for taking payments, making appointments, and generating receipts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Medical Practice, N/A employees
July 2014
Amazing Support!
Amazing Support!
Pros
Benchmark has provided outstanding support, especially when I took over managing my husband's practice with little training on theNavigator and introducing the EMR.
Cons
I would prefer fewer clicks to complete tasks, but I'm unsure if this issue is unique to this system or common across all EMR systems.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jill
Medical Practice, N/A employees
July 2014
Excellent Support and Service
Excellent Support and Service
Pros
The prompt response to phone calls and questions isNoteworthy. Benchmark's EMR works smoothly.
Cons
There haven't been any major issues to report; the EMR functions seamlessly.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Greta
Medical Practice, N/A employees
July 2014
Benchmark EMR is Wonderful.
Benchmark EMR is Wonderful.
Pros
The system's ease of use is its greatest asset. While updates can sometimes be a concern, the support team is always available to address questions.
Cons
Occasional updates may cause concerns, but the readily available support mitigates any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diane
Medical Practice, N/A employees
July 2014
Best EMR I Have Ever Used!
Best EMR I Have Ever Used!
Pros
This EMR system is incredibly user-friendly, and creating and modifying templates is easy. However, the user community appears to be relatively small, and more user group meetings would be beneficial.
Cons
The limited user base in our area is a minor drawback.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Martha
Medical Practice, N/A employees
July 2014
Best Customer Support I Have Ever Had!
Best Customer Support I Have Ever Had!
Pros
Benchmark Systems goes the extra mile to ensure our satisfaction with every aspect of our system. The EMR is mostly free of errors, and when issues arise, we always reach a live person on the first call, promptly addressing our concerns.
Cons
We currently use the EMR as a standalone system and are considering adding the PM system. Our interface with our legacy system is somewhat basic, but we suspect the issue lies with our existing PM system. A smoother transition would be appreciated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wendy
Medical Practice, N/A employees
June 2014
Satisfied Client for3+ Years
Satisfied Client for3+ Years
Pros
The workflow for both the PM and EMR is refreshingly simple and easy to grasp. It's an intuitive software.
Cons
I'd welcome more opportunities for user group meetings, perhaps an annual event or additional webinars. Staying informed aboutNew developments is important to me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kourtney
Medical Practice, N/A employees
June 2014
Satisfactory Product and Service!
Satisfactory Product and Service!
Pros
Benchmark's customer support is excellent, especially on theNavigator side. The support staff is efficient and responsive.
Cons
There isNothing to dislike about Benchmark or its products.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy
Medical Practice, N/A employees
June 2014
Good people, good system
Good people, good system
Pros
Whenever I call, there is always someone available to address my queries which is great. I never experience delays in support, a feature I truly like.
Cons
Having more webinars would be fantastic. I missed some of the initial ones that were highly recommended. Occasionally, the EMR runs slowly, possibly due to our internet connection.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Shari
Medical Practice, 11-50 employees
Free Trial
January 2014
Software Review - Benchmark Systems
Software Review - Benchmark Systems
Pros
What I love the most about Benchmark's products is that they deliver on their promises. Their software indeed improves efficiency and proves beneficial for our practice. Unlike other systems with cumbersome interfaces that slow processes and incur additional costs.
Cons
I love everything about the company and its products. While not a major concern, being in California can sometimes make timing support calls a bit challenging.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Susan
Medical Practice, 11-50 employees
Free Trial
December 2013
Benchmark Analysis
Benchmark Analysis
Pros
Using both Benchmark's PM and EMR has been a positive experience for us. While there isn't one standout feature we prefer, the overall product is excellent for our needs.
Cons
Throughout the entire process, Benchmark has attended to our needs exceptionally well. The product functions smoothly and their training was thorough. One suggestion would be to incorporate more hands-on, on-site training rather than relying solely on online modules, although their assistance is commendable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Suzanne
Medical Practice, 1-10 employees
Free Trial
December 2013
Benchmark Systems Customizable EMR
Benchmark Systems Customizable EMR
Pros
I am delighted with the option to personalize my own forms. Being able to tailor creations to my preferences and have them preset is incredibly useful.
Cons
At times, when sending out customized letters, they appear differently in print compared to how they appeared on the computer screen. Having a preview button would be beneficial, although this is not a significant issue.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Leslie
Medical Practice, 11-50 employees
Free Trial
November 2013