Benchmark EHR Reviews

Pros

Our experience with Benchmark has been overwhelmingly positive. We've been with Benchmark since the inception of our practice, and they've consistently delivered exceptional customer support. As a small practice, we don't utilize the EMR system, but we appreciate Benchmark's ability to generate tailored reports. Their system makes posting patient services, payments, and insurance payments a breeze. Additionally, we value the ease of editing charges and payments.

Cons

Some of the reports provide extraneous information.

Pros

The best aspect of Benchmark is their staff, who are always eager to assist with any issues. It's quick and easy to add ICD-10 codes and CPT codes. Downloading payments from insurance companies and tracking payments is straightforward.

Cons

Occasionally, the site can be slow, possibly due to local internet services.

Pros

One of the significant positives for us is the support team's responsiveness and ability to provide real answers promptly. Without the support team, our experience wouldn't be as positive. The system is easy to use.

Cons

Updates often lead to problems, there is a lack of communication during outages, and prescription eligibility issuesNeed resolution.

Pros

This system is easily trainable, with minimal problems once users become familiar with it. The recent improvements to theNote section have been particularly beneficial. The support team is knowledgeable and pleasant to work with.

Cons

Some areas within the EHR are less forgiving, such as follow-up, where the allotted space is insufficient.

Pros

Not recommended. The only positive is the Practice Management aspect. However, the system is expensive,Not user-friendly, and requires too many clicks for various tasks. Training is subpar.

Cons

Every question is met with a focus on additional costs. The system is excessively click-heavy.

Pros

Benchmark's customer service exceeds our expectations. The EHR system itself is intuitive and easy toNavigate.

Cons

Improving the ability to retrieve inactive patient data would be beneficial.

Pros

This product is incredibly intuitive and user-friendly. What stands out the most is the remarkable support provided by Benchmark. Their support team is consistently responsive, courteous, and exceptionally helpful.

Cons

Unfortunately, my time with the company was too short to identify any shortcomings. I would have been a lifelong customer if possible.

Pros

Accessing patient information became easier with the help of this software. The interface presents the patient's history in a clean format.

Cons

On the PMR side, I would like improved functionality for taking payments, making appointments, and generating receipts.

Pros

Benchmark has provided outstanding support, especially when I took over managing my husband's practice with little training on theNavigator and introducing the EMR.

Cons

I would prefer fewer clicks to complete tasks, but I'm unsure if this issue is unique to this system or common across all EMR systems.

Pros

The prompt response to phone calls and questions isNoteworthy. Benchmark's EMR works smoothly.

Cons

There haven't been any major issues to report; the EMR functions seamlessly.

Pros

The system's ease of use is its greatest asset. While updates can sometimes be a concern, the support team is always available to address questions.

Cons

Occasional updates may cause concerns, but the readily available support mitigates any issues.

Pros

This EMR system is incredibly user-friendly, and creating and modifying templates is easy. However, the user community appears to be relatively small, and more user group meetings would be beneficial.

Cons

The limited user base in our area is a minor drawback.

Pros

Benchmark Systems goes the extra mile to ensure our satisfaction with every aspect of our system. The EMR is mostly free of errors, and when issues arise, we always reach a live person on the first call, promptly addressing our concerns.

Cons

We currently use the EMR as a standalone system and are considering adding the PM system. Our interface with our legacy system is somewhat basic, but we suspect the issue lies with our existing PM system. A smoother transition would be appreciated.

Pros

The workflow for both the PM and EMR is refreshingly simple and easy to grasp. It's an intuitive software.

Cons

I'd welcome more opportunities for user group meetings, perhaps an annual event or additional webinars. Staying informed aboutNew developments is important to me.

Pros

Benchmark's customer support is excellent, especially on theNavigator side. The support staff is efficient and responsive.

Cons

There isNothing to dislike about Benchmark or its products.

Pros

Whenever I call, there is always someone available to address my queries which is great. I never experience delays in support, a feature I truly like.

Cons

Having more webinars would be fantastic. I missed some of the initial ones that were highly recommended. Occasionally, the EMR runs slowly, possibly due to our internet connection.

Pros

What I love the most about Benchmark's products is that they deliver on their promises. Their software indeed improves efficiency and proves beneficial for our practice. Unlike other systems with cumbersome interfaces that slow processes and incur additional costs.

Cons

I love everything about the company and its products. While not a major concern, being in California can sometimes make timing support calls a bit challenging.

Pros

Using both Benchmark's PM and EMR has been a positive experience for us. While there isn't one standout feature we prefer, the overall product is excellent for our needs.

Cons

Throughout the entire process, Benchmark has attended to our needs exceptionally well. The product functions smoothly and their training was thorough. One suggestion would be to incorporate more hands-on, on-site training rather than relying solely on online modules, although their assistance is commendable.

Pros

I am delighted with the option to personalize my own forms. Being able to tailor creations to my preferences and have them preset is incredibly useful.

Cons

At times, when sending out customized letters, they appear differently in print compared to how they appeared on the computer screen. Having a preview button would be beneficial, although this is not a significant issue.