Careficient AMS Reviews

“Helpful team

Pros

Whenever questions come up the team is extremely knowledgeable and always ready to help. They respond quickly answer everything in a timely way and we can count on getting a callback as well.

Cons

The only issue we've run into with the software happens when generating a care plan since a lot of the documentation from nurses notes does not carry over into the assessment or the generated plan of care.

“Easy to use

Pros

Once you get familiar with it the system is pretty simple to figure out and use.

Cons

A limitation is that when a transfer summary needs to be sent to a hospital by fax it can't be done directly through the system.

“User friendly tools

Pros

Platform is very user friendly and the built in help resources are really useful so there's not always a need to contact support. When a call is necessary though the support team is very helpful.

Cons

I'd appeciate a hard stop on visit notes for "long visits" before the note is finalized rather than only getting a notification after the visit has already been locked. I actually requested this feature almost two years ago.

“Great support from the team

Pros

The support we get from the team has been excellent.

Cons

Even after a year of using the system I'm still learning how everything works.

“Responsive support

Pros

It is simple to use and very user friendly. The team has also been wonderful to work with and is always available to answer questions. That really helps our staff feel comfortable reaching out whenever they have concerns or need clarification.

Cons

One thing I'd like to see is more educational documentation uploaded so we can easily access information and share it with staff.

“Highly professional

Pros

A knowledgeable, professional and consistently helpful team!

Cons

Can't think of anything that has affected my positive experience with them.

“support that delivers!

Pros

One of the best parts is how supportive the staff is. I work closely with a representative and she has been fantastic. She always responds quickly and is consistently willing to walk me through things or help whenever I run into an issue.

Cons

I really do not have any complaints. Whenever I run into a problem or need help with something a team member is usually able to get it resolved for me.

“well-organized

Pros

Getting around the system has been very easy and the program is organized in a really clear comprehensive way.

Cons

We're still new to using it so there really isn't anything negative to mention at this point.

“supportive team

Pros

Using it has been very simple and the people who support us are always friendly and helpful.

Cons

It would be even better if there were an option to build custom reports yourself.

“Great rollout and training team

Pros

Stepping into the administrator role in the middle of setting up could have been overwhelming but the training and onboarding team was supportive throughout the process. Since the rollout had originally been started by my predecessor I really appreciated how understanding the sales team was and how willing they were to delay the timeline until we had the right staff in place to handle the transition properly.

Cons

Frustrating that the system seems to require quite a few workarounds which could probably be removed or made simpler. It would also help if the software used more familiar healthcare terminology like "patient record" instead of "patient encounter." Some of the dropdowns especially the ones listing clinician names can also be misleading if they make users think they are signing the note. On top of that there are too many steps that have to be completed in a strict sequence often involving multiple staff members which can bog down a busy team in administrative tasks instead of patient care.

“knowledgeable team with outstanding service

Pros

From the service to the team everything about them has been wonderful. They're incredibly knowledgeable and have been excellent across the board.

Cons

Honestly there's nothing negative to point out they've been the best!

“smooth charting

Pros

Charting feels more smooth and the IDG notes carry over nicely.

Cons

Since it's web based you can't view medications and other details while you're in a visit. Careficient University hasn't been a very useful resource so finding answers is pretty difficult. It would also help if care plan goals and interventions were easier to update.

“excellent training

Pros

Training has been outstanding and the follow up has been just as strong. The team is professional, knowledgeable and consistently helpful throughout the process.

Cons

Don't have any dowsides about it to point out.

“Great team!

Pros

The platform is very user friendly and the people are wonderful to work with.

Cons

The reporting, whiteboard and the overall flow of information could be better.

“helpful support every step

Pros

Whenever questions come up or I need suggestions the one on one assistance has been really helpful.

Cons

I'd love to see a dedicated volunteer tab added especially one that includes a cost savings report.

“connected workflow that delivers

Pros

Everything linked together has cut down on a lot of scheduling and billing mistakes which has been a huge win. The onboarding team stayed with us through the entire setup process and was very patient while we learned how to use the new system. It also means a lot that they welcome improvement suggestions and actually put them into place when they can.

Cons

Getting everything configured at the beginning was challenging at times because the system is so interconnected but once the setup was finished and the team was trained things started running without issues.

“all-in-one EMR package

Pros

Having everything in one system has been really convenient. The back office functions are fully built into the EMR so I don't have to leave the platform to send claims, handle HIS and OASIS, fax orders or post payments. A lot of the extra features other EMR systems treat as add ons are already included with this which makes the package feel very complete.

Cons

A few more push reports available would make it better.

“compliance confidence thanks to this software!

Pros

Keeping up with constant policy changes is a challenge for anyone in this field. Having confidence that staying compliant with this software also means staying aligned with CMS gives real peace of mind. That kind of reliability is incredibly valuable as a go-to resource.

Cons

An area that could be better is how quickly requests for new or improved features are addressed. I've suggested features before and did receive a reply by the next day which I appreciated but I was also told there were many requests ahead of mine and no real timeline for when anything would be reviewed or installed.

“esponsive support

Pros

It works well for both administrative data processing and the clinical staff and the system is easy for everyone to use.

Cons

Its hard to point to any real downside. Communication with both the internal and external sales teams along with technical support has been excellent. The company clearly treats customers as a top priority and any concern or requested change gets handled quickly and professionally.

“Supportive staff

Pros

Using this software feels very easy and it's simple to figure out. On top of that every staff member has been accommodating and helpful whenever needed.

Cons

Parts of the documentation can feel repetitive at times. It can also be a bit tricky to find a saved remittance when you need to locate it later.

“helpful scheduling for notes

Pros

The scheduling component has been especially helpful for keeping track of note completion.

Cons

Some of the reporting and tracking tools haven't really matched what we needed and didn't seem to be configured for our use case. That said the Careficient team has been very supportive in helping us with implementation and coming up with workarounds to address those gaps.

“automated workflow

Pros

From the e fax feature to the nurse notes this software has automated a lot of our workflow.

Cons

There's really not much about this program that I dislike.

“excellent transition support

Pros

The transition to this software couldn't have gone much better. From project management and training to the full onboarding process the team walked us through everything with real expertise.

Cons

A bigger font size and changing the orange color would be better

“helpful compliance tools

Pros

This software feels very user friendly and everything is laid out in a way that just makes sense. I really appreciate the built in compliance features because they help make sure important steps are not missed.

Cons

Since we've only been on the software for about four months there are still a few small adjustments I'd like to see here and there. That said we submitted a technical change request and they responded quickly by updating the software based on that feedback. The company has been very responsive to user input.

“reliable platform

Pros

Across both established and startup hospice agencies this software has worked really well for me over the years. Getting it up and running was easy and training staff to use it didn't take much effort. Whenever something came up the support team was responsive and genuinely helpful in getting issues resolved. During State, Medicare and Accreditation surveys I've never run into compliance problems related to the system which says a lot. Pricing is also very reasonable especially for a brand new startup agency. Other than that the improvements they've added over time have made documentation, care planning and physician order sign off even more effective.

Cons

My only real complaints are about not being able to use the full features on an iOS device like an iPad although they have been making progress on that. I'd also still like to see more options for generated reports.