“CR takes the lead”

Pros

The platform's usability is a major advantage. Navigation is simple, and there are multiple pathways to achieve the same outcome, which greatly aids our workflows. The all-inclusive nature of CR for client information, scheduling, data collection, and reporting is indispensable for our business. And the customer service is truly exceptional, especially from our Customer Success Lead.

Cons

An area for improvement would be integrating with organizations' SSO via Azure AD to meet our CIS requirements more effectively.

“Over a year and still happy”

Pros

Being the billing director, I'm impressed with how easy it is to handle billing, claims, and follow-ups.

Cons

Generating audit notes feels more complicated and time-consuming compared to our previous system.

“CentralReach: Tops ABA practices”

Pros

In my experience, CentralReach stands out as the top software for ABA practices.

Cons

We are experienced downtime and functional glitches during new releases.

“Vital tool for our business”

Pros

The accessibility of their customer service is excellent. It has been incredibly helpful in ensuring we're utilizing CR to its fullest potential.

Cons

It would be helpful if parent labels were configured to streamline searches in reports, eliminating the need for both labels for individuals.

“Key partner for jackson family”

Pros

I am grateful for how user-friendly CentralReach is, along with its wide range of features. Navigating the platform is simple, which streamlines our processes and improves how we manage client data. The variety of services, from data collection to billing, makes CentralReach an all-in-one solution for our organization.

Cons

Last year, we faced a steep learning curve during implementation, along with technical issues and occasional shutdowns.

“All-in-one ABA platform”

Pros

CentralReach strikes a perfect balance between user-friendliness and flexibility to meet our organization's needs. It provides essential structure and consistency while incorporating all processes seamlessly. The commitment to ongoing improvement is evident.

Cons

While Central Reach offers premium features, its pricing can be high, especially for infrequent users. Improvements to the parent portal and client invoicing are needed.

“Been through it all!”

Pros

Initially overwhelmed by CentralReach's features, I quickly adapted and found it intuitive, especially CentralReach Learn with its clinical features. It made data collection and review much simpler than traditional methods.

Cons

Glitches in electronic data collection can disrupt my client sessions and impact progress, but CentralReach provides options like printing paper data sheets and offline data collection through the CR Mobile app.

“Competing data collection tools”

Pros

I love the ability to edit and group goals based on therapeutic focus during sessions.

Cons

When Central Reach functions correctly, it's excellent, but when it doesn't, data loss is a significant issue, impacting program assessments.

“Not much to appreciate”

Pros

After using another program for a long time, CentralReach initially seemed complex.

Cons

I did not find much to like about this program.

“Top billing tool!”

Pros

I really appreciate how easy it is to use and go through different pages.

Cons

I have not encountered anything I dislike about the program. It's been great.

“CR Launch”

Pros

The support from the company is outstanding.

Cons

While there's a steep learning curve, the online support and ease of reaching out for assistance make it manageable.

“Great for billing, terrible for accounting”

Pros

In my experience, this software excels in client billing and offers ample customization options for CRM.

Cons

Using Central Reach as an accountant has been a frustrating experience. Reports often yield different numbers, and live accounting means reports reflect data up to the exact time of generation, causing discrepancies.

“Happy clients”

Pros

Software is very straightforward even for someone who is not tech-savy. I can schedule and convert appointments too.

Cons

I do not dislike anything about this software.

“Personally, not a fan.”

Pros

While I don not personally use this software for billing/medical records, it seems strong in that aspect.

Cons

This system breaks frequently, causing significant disruptions to workflow. Customer service is slow, and the software has peculiar glitches despite correct permissions.

“A functional software”

Pros

The user experience has been very wonderful. It shows you exactly the information you need on the screen. The menus are collapsible which makes it convenient to access the page you want.

Cons

The billing and insurance process is not at par as the scheduling or patient charts.

“A positive review”

Pros

It has many features that set it apart from other software like the storage space is much bigger.

Cons

The customer service is super hard to reach and we have to call repeatedly to get through to them.

“So many outages it may not even be worth it.”

Pros

The ability to track data trends, measure progress, and generate various reports is incredibly valuable.

Cons

Unreliability is a major issue, with frequent system downtimes impacting client services and progress reports.

“System is crashed and down more than it works”

Pros

It is a comprehensive solution, covering scheduling, data entry, and billing all in one place.

Cons

Central Reach's inconsistency is frustrating, with frequent system failures and disruptions to essential tasks like payroll and billing. The added costs and product changes exacerbate the frustration.

“I do not recommend”

Pros

The data collection options are fantastic, and overall, the system is relatively user-friendly when functioning properly.

Cons

Frequent server problems, slow processing, and recent instances of missing data have been ongoing issues.

“Extremely easy to learn and use”

Pros

It is easy to add notes to charts and post payments. You can track all bills and identify issues with just one click

Cons

The secondary provider information gets deleted without reason