CentralReach Reviews & User Feedback

“CR Launch

Pros

The support from the company is outstanding.

Cons

While there's a steep learning curve, the online support and ease of reaching out for assistance make it manageable.

“Great for billing, terrible for accounting

Pros

In my experience, this software excels in client billing and offers ample customization options for CRM.

Cons

Using Central Reach as an accountant has been a frustrating experience. Reports often yield different numbers, and live accounting means reports reflect data up to the exact time of generation, causing discrepancies.

“Happy clients

Pros

Software is very straightforward even for someone who is not tech-savy. I can schedule and convert appointments too.

Cons

I do not dislike anything about this software.

“Personally, not a fan.

Pros

While I don not personally use this software for billing/medical records, it seems strong in that aspect.

Cons

This system breaks frequently, causing significant disruptions to workflow. Customer service is slow, and the software has peculiar glitches despite correct permissions.

“A functional software

Pros

The user experience has been very wonderful. It shows you exactly the information you need on the screen. The menus are collapsible which makes it convenient to access the page you want.

Cons

The billing and insurance process is not at par as the scheduling or patient charts.

“A positive review

Pros

It has many features that set it apart from other software like the storage space is much bigger.

Cons

The customer service is super hard to reach and we have to call repeatedly to get through to them.

“So many outages it may not even be worth it.

Pros

The ability to track data trends, measure progress, and generate various reports is incredibly valuable.

Cons

Unreliability is a major issue, with frequent system downtimes impacting client services and progress reports.

“System is crashed and down more than it works

Pros

It is a comprehensive solution, covering scheduling, data entry, and billing all in one place.

Cons

Central Reach's inconsistency is frustrating, with frequent system failures and disruptions to essential tasks like payroll and billing. The added costs and product changes exacerbate the frustration.

“I do not recommend

Pros

The data collection options are fantastic, and overall, the system is relatively user-friendly when functioning properly.

Cons

Frequent server problems, slow processing, and recent instances of missing data have been ongoing issues.

“Extremely easy to learn and use

Pros

It is easy to add notes to charts and post payments. You can track all bills and identify issues with just one click

Cons

The secondary provider information gets deleted without reason

“There are a lot of glitches

Pros

It has a lot of features including billing and scheduling.

Cons

It is not very user-friendly and there is no Help section. I have to call customer support every now and then.

“EHR

Pros

I have to use it for 7 hours each day and as it is simple to use it is a great help.

Cons

I have to log into my account again and again as when I administer DDTS, it logs me out.

“A simple software

Pros

Really convenient for users. It is easy for me to track billing information and you can also easily detect any error if present.

Cons

Some billing issues continue to occur when the secondary claims rub off the primary payor claim.

“My favourite software so far

Pros

CentralReach EMR is extremely user friendly. I love that I can manage my appointments and my notes on it and all the data is saved in one place.

Cons

I have had trouble with saving some data.

“Flexible and Convenient.

Pros

As a therapist, multiple features are available for me that makes my work very smooth. Its easy to use

Cons

Glitches occur sometimes that disturb my work.

“Not a bad choice

Pros

Great templates and customizations.

Cons

Not very flexible in other areas.

“It has made things easier

Pros

The system is easy to use and the learning curve is not too bad.

Cons

I have a hard time with the templates sometimes.

“Pretty good deal overall.

Pros

The software is very user friendly and does not have a steep learning curve.

Cons

The meta at times is lost and does not compute into the final report.

“frustrating

Pros

it made work harder.

Cons

we had so many issues and no help.