CentralReach EHR Software

Central Reach

Pros

I appreciate the multitude of features CentralReach offers.

Cons

I have noticed that Central Reach often encounters issues with its updates.

Great Customer Service, Great Product!

Pros

Since switching to CentralReach, my team's daily operations have vastly improved. It's so intuitive and user-friendly, plus it outpaces our old system in speed and efficiency. The constant updates and enhancements to the interface and features are fantastic.

Cons

Because Central Reach serves various states and markets, specific feature requests affecting only a few organizations, including ours, tend to be prioritized lower in development. While understandable from a business perspective, it can be frustrating when we need workarounds during development.

AAI- ABA Therapy performance review

Pros

Centralized billing and practice management is a game-changer.

Cons

Creating simple financial reports is challenging, and offline worksheets are often necessary to manage accounting effectively.

The product is great and the customer service is excellent

Pros

Our daytoday operations have greatly improved since we switched to CentralReach. The system is easy to use and intuitive and it can perform tasks faster and more efficiently than our previous system. Additionally CentralReach is regularly updating and improving its interface and features to enhance user experience.

Cons

If a specific feature request only applies to a small number of organizations or just our organization it's placed at the bottom of the development list because CR is used in many different states markets etc. While we understand this approach from a business standpoint it can be frustrating if we don't have a workaround during the development process.

Great software!

Pros

CentralReach is exceptionally user-friendly, with support available at every stage. Learning the platform is straightforward and efficient.

Cons

Enhancements are needed for clinical features, especially in collecting session data and building treatment plans.

Central Reach Experience

Pros

The standout feature for me is the ease of use. It's incredibly user-friendly and well-maintained, with responsive customer support.

Cons

New features sometimes lead to glitches and temperamental functions.

Very Happy with CR

Pros

With CR, I can easily carry out my daily tasks. Adding data and uploading documents is a breeze.

Cons

The billing system could use enhancements for better efficiency.

Newer user

Pros

The implementation process was highly organized, with clear communication and professional management throughout. Any inquiries were handled with courtesy and professionalism, and support needs, though minimal, were promptly addressed and resolved.

Cons

Setting up the program seems more complex than other systems I've used, with multiple levels of user setup and cumbersome client-provider connections.

Love Central Reach

Pros

As an administrator/biller, CentralReach equips me with all the necessary tools for submitting, tracking, and collecting on claims effortlessly.

Cons

Invoicing and credit card collections could be improved for better functionality.

Review

Pros

I have found CR's customer support to be very pleasant.

Cons

Occasionally, data disappears while staff members are recording it, and we've been unable to determine the cause despite stable internet connections.