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CentralReach is an all-in-one medical software designed for ABA and behavioral health practices. Despite some reports of challenges with the billing system, users appreciate its comprehensive clinical features and learning management capabilities. Overall, CentralReach supports the delivery of high-quality care for individuals with autism and intellectual and developmental disabilities (IDD).

CentralReach Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integrations

Patient Portal

View All Specifications

What Is CentralReach?

Overview

CentralReach is an AI-powered EHR (electronic health record) and practice management software specifically designed for applied behavior analysis (ABA) and other therapy practices. The software helps organizations serving individuals with autism and IDD streamline day-to-day workflows, such as clinical data collection, scheduling, billing, skill development, and reporting. It also empowers therapists to deliver personalized care, enhance workflow efficiency, and improve clinical outcomes through data-driven insights and automation.

What Is CentralReach Best Known For?

CentralReach stands out with its powerful learning management system (LMS), which enables users to build and launch a personalized learning experience for staff. The LMS offers over 60 different features, such as customizable training modules, progress tracking, and automated assessments. These features ensure effective and efficient learning for ABA and behavioral health professionals.

CentralReach Pricing

The vendor offers customizable and flexible pricing plans that follow a subscription-based model. Contact us to secure a personalized CentralReach pricing quote crafted to fit your exact needs and budget.

CentralReach Integrations

The software supports integration with multiple systems and platforms, such as:

  • Change Healthcare
  • Simple Fractal

How Does CentralReach Work?

Here’s how you can get started with the software:

  • Log in to the software using your credentials
  • Schedule, manage, and view client appointments through an AI-powered scheduler
  • Collect clinical data using customizable templates and document management features
  • Access reporting dashboards to track client progress, outcomes, and other quality measures
  • Build out-of-the-box courses for your staff through an online LMS
  • Use the data collection solution to communicate client progress
  • Manage billing and financial reports through a unified software interface
  • Share files and parent training resources using the practice management system
You can also explore the software’s features firsthand with a free CentralReach demo session. Limited slots are available!

Who Is CentralReach For?

CentralReach EHR software is suitable for ABA and therapy practices of all sizes. It caters specifically to the workflow requirements of the following healthcare settings:

  • Enterprise therapy practices
  • Special education programs
  • Small therapy practices
  • Multidisciplinary therapy practices
  • Neurodiversity employment services

Is CentralReach Right For You?

If you are looking for a comprehensive and innovative solution to manage your ABA or behavioral health practice, CentralReach might be the perfect fit. Its end-to-end software platform is trusted by more than 175,000 professionals globally, including notable customers like BlueSprig, Trumpet Behavioral Health, Action Behavior Centers, and Autism Spectrum Therapies.

The vendor combines ongoing product innovation with market-leading industry expertise to offer a solution that adapts to the evolving needs of your practice. It is HIPAA compliant and includes advanced security features such as data encryption, regular security audits, and secure data backups to ensure the protection of sensitive information. This makes CentralReach a reliable choice for practices committed to delivering high-quality, secure care.

Need more information about this therapy services platform? Call us at (661) 384-7070, and we will provide personalized guidance to help you make an informed decision for your practice.

CentralReach Features

CentralReach offers a practice management feature that streamlines administrative tasks for ABA and therapy practices through a unified platform. It offers tools for managing patient information, handling billing and claims, and maintaining compliance with healthcare regulations. The software integrates various aspects of practice management, including appointment scheduling, document management, and communication, to improve operational efficiency and reduce administrative burden.

how it worksSee How It Works

This feature, powered by ScheduleAI, optimizes appointment management and reduces scheduling conflicts. The system automatically adjusts schedules based on real-time availability, cancellations, and rescheduling requests, ensuring that therapists and clients are matched efficiently. It also includes automated reminders and confirmations, which help minimize no-shows and improve overall appointment adherence.

how it worksSee How It Works

The software offers powerful insights into practice performance and client outcomes. It provides customizable reports and dashboards that allow users to track key metrics such as treatment progress, financial performance, and operational efficiency. By using data-driven insights, practices can make informed decisions, identify trends, and optimize their services to better meet client needs.

how it worksSee How It Works

CentralReach facilitates accurate and efficient documentation of patient interactions and treatment progress. It allows therapists to capture and analyze clinical data in real-time using customizable forms and data entry tools designed to meet individual needs. The system supports a variety of data types, including CR assessments, ABA graphs, and SOAP notes, enabling comprehensive and detailed tracking of patient progress.

how it worksSee How It Works

Pros and Cons of CentralReach

Pros

  • Specialized platform for ABA therapy and special education
  • The AI-powered mobile application enables real-time collaboration among care teams
  • Learning management platform supports training for practice staff
  • Automated scheduling reduces conflicts and improves appointment adherence
  • Real-time data collection enhances clinical decision-making accuracy

Cons

  • Some users report challenges with the billing system
  • Customer support response times can be slower during peak hour
  • Integration challenges with certain third-party applications may arise

CentralReach Reviews

Overall Rating

3.9

39 Review(s)

Rating Distribution

5

star

(15)

4

star

(15)

3

star

(3)

2

star

(3)

1

star

(3)

August 2023

Central Reach

Kayla

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I appreciate the multitude of features CentralReach offers.

Cons

I have noticed that Central Reach often encounters issues with its updates.

May 2023

Great Customer Service, Great Product!

Jaime

Mental Health Care

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

Pros

Since switching to CentralReach, my team's daily operations have vastly improved. It's so intuitive and user-friendly, plus it outpaces our old system in speed and efficiency. The constant updates and enhancements to the interface and features are fantastic.

Cons

Because Central Reach serves various states and markets, specific feature requests affecting only a few organizations, including ours, tend to be prioritized lower in development. While understandable from a business perspective, it can be frustrating when we need workarounds during development.

April 2023

AAI- ABA Therapy performance review

Rebecca

Hospital & Health Care

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Centralized billing and practice management is a game-changer.

Cons

Creating simple financial reports is challenging, and offline worksheets are often necessary to manage accounting effectively.

April 2023

The product is great and the customer service is excellent

Jaime

Mental Health Care

Ease of use

7

Value for money

8

Customer Support

6

Functionality

8

Pros

Our daytoday operations have greatly improved since we switched to CentralReach. The system is easy to use and intuitive and it can perform tasks faster and more efficiently than our previous system. Additionally CentralReach is regularly updating and improving its interface and features to enhance user experience.

Cons

If a specific feature request only applies to a small number of organizations or just our organization it's placed at the bottom of the development list because CR is used in many different states markets etc. While we understand this approach from a business standpoint it can be frustrating if we don't have a workaround during the development process.

April 2023

Great software!

Brittany

Hospital & Health Care

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

Pros

CentralReach is exceptionally user-friendly, with support available at every stage. Learning the platform is straightforward and efficient.

Cons

Enhancements are needed for clinical features, especially in collecting session data and building treatment plans.

April 2023

Central Reach Experience

Birdem

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The standout feature for me is the ease of use. It's incredibly user-friendly and well-maintained, with responsive customer support.

Cons

New features sometimes lead to glitches and temperamental functions.

April 2023

Very Happy with CR

Michelle

Mental Health Care

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Pros

With CR, I can easily carry out my daily tasks. Adding data and uploading documents is a breeze.

Cons

The billing system could use enhancements for better efficiency.

April 2023

Newer user

Amy

Medical Practice

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

Pros

The implementation process was highly organized, with clear communication and professional management throughout. Any inquiries were handled with courtesy and professionalism, and support needs, though minimal, were promptly addressed and resolved.

Cons

Setting up the program seems more complex than other systems I've used, with multiple levels of user setup and cumbersome client-provider connections.

April 2023

Love Central Reach

Nick

Mental Health Care

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Pros

As an administrator/biller, CentralReach equips me with all the necessary tools for submitting, tracking, and collecting on claims effortlessly.

Cons

Invoicing and credit card collections could be improved for better functionality.

April 2023

Review

Joshua

Health, Wellness and Fitness

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

Pros

I have found CR's customer support to be very pleasant.

Cons

Occasionally, data disappears while staff members are recording it, and we've been unable to determine the cause despite stable internet connections.

View All 39 Reviews

Frequently Asked Questions

No, CentralReach does not offer a free trial.