- Home
- EMR Software
- CentralReach
Reviews
CentralReach Reviews
39 Review(s)
softwareOverall Rating
3.9
39 Review(s)
Rating Distribution
5
(15)
4
(15)
3
(3)
2
(3)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
3.9
39 Review(s)
Rating Distribution
5
(15)
4
(15)
3
(3)
2
(3)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Central Reach
Central Reach
Pros
I appreciate the multitude of features CentralReach offers.
Cons
I have noticed that Central Reach often encounters issues with its updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kayla
Medical Practice, 1-10 employees
Less than a year
August 2023
Great Customer Service, Great Product!
Great Customer Service, Great Product!
Pros
Since switching to CentralReach, my team's daily operations have vastly improved. It's so intuitive and user-friendly, plus it outpaces our old system in speed and efficiency. The constant updates and enhancements to the interface and features are fantastic.
Cons
Because Central Reach serves various states and markets, specific feature requests affecting only a few organizations, including ours, tend to be prioritized lower in development. While understandable from a business perspective, it can be frustrating when we need workarounds during development.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Jaime
Mental Health Care, 101-500 employees
More than a year
May 2023
AAI- ABA Therapy performance review
AAI- ABA Therapy performance review
Pros
Centralized billing and practice management is a game-changer.
Cons
Creating simple financial reports is challenging, and offline worksheets are often necessary to manage accounting effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rebecca
Hospital & Health Care, 51-100 employees
Less than a year
April 2023
The product is great and the customer service is excellent
The product is great and the customer service is excellent
Pros
Our daytoday operations have greatly improved since we switched to CentralReach. The system is easy to use and intuitive and it can perform tasks faster and more efficiently than our previous system. Additionally CentralReach is regularly updating and improving its interface and features to enhance user experience.
Cons
If a specific feature request only applies to a small number of organizations or just our organization it's placed at the bottom of the development list because CR is used in many different states markets etc. While we understand this approach from a business standpoint it can be frustrating if we don't have a workaround during the development process.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Jaime
Mental Health Care, 101-500 employees
April 2023
Great software!
Great software!
Pros
CentralReach is exceptionally user-friendly, with support available at every stage. Learning the platform is straightforward and efficient.
Cons
Enhancements are needed for clinical features, especially in collecting session data and building treatment plans.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Brittany
Hospital & Health Care, 500+ employees
More than a year
April 2023
Central Reach Experience
Central Reach Experience
Pros
The standout feature for me is the ease of use. It's incredibly user-friendly and well-maintained, with responsive customer support.
Cons
New features sometimes lead to glitches and temperamental functions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Birdem
Medical Practice, 500+ employees
More than a year
April 2023
Very Happy with CR
Very Happy with CR
Pros
With CR, I can easily carry out my daily tasks. Adding data and uploading documents is a breeze.
Cons
The billing system could use enhancements for better efficiency.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Michelle
Mental Health Care, 1-10 employees
More than a year
April 2023
Newer user
Newer user
Pros
The implementation process was highly organized, with clear communication and professional management throughout. Any inquiries were handled with courtesy and professionalism, and support needs, though minimal, were promptly addressed and resolved.
Cons
Setting up the program seems more complex than other systems I've used, with multiple levels of user setup and cumbersome client-provider connections.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Amy
Medical Practice, 11-50 employees
Less than a year
April 2023
Love Central Reach
Love Central Reach
Pros
As an administrator/biller, CentralReach equips me with all the necessary tools for submitting, tracking, and collecting on claims effortlessly.
Cons
Invoicing and credit card collections could be improved for better functionality.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Nick
Mental Health Care, 51-100 employees
More than a year
April 2023
Review
Review
Pros
I have found CR's customer support to be very pleasant.
Cons
Occasionally, data disappears while staff members are recording it, and we've been unable to determine the cause despite stable internet connections.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
7
Joshua
Health, Wellness and Fitness, 500+ employees
More than a year
April 2023
CR for the Win
CR for the Win
Pros
The platform's usability is a major advantage. Navigation is simple, and there are multiple pathways to achieve the same outcome, which greatly aids our workflows. The all-inclusive nature of CR for client information, scheduling, data collection, and reporting is indispensable for our business. And the customer service is truly exceptional, especially from our Customer Success Lead.
Cons
An area for improvement would be integrating with organizations' SSO via Azure AD to meet our CIS requirements more effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brad
Primary/Secondary Education, 500+ employees
More than a year
April 2023
Been using a little over a year and overall very happy with the product
Been using a little over a year and overall very happy with the product
Pros
Being the billing director, I'm impressed with how easy it is to handle billing, claims, and follow-ups.
Cons
Generating audit notes seems overly difficult and time-consuming compared to our previous system.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Connie
Medical Practice, 51-100 employees
More than a year
April 2023
Central Reach
Central Reach
Pros
In my experience, CentralReach stands out as the top software for ABA practices.
Cons
We are experienced downtime and functional glitches during new releases.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Philip
Hospital & Health Care, 51-100 employees
More than a year
April 2023
Central Reach is a necessary application for our business
Central Reach is a necessary application for our business
Pros
The accessibility of their customer service is excellent. It has been incredibly helpful in ensuring we're utilizing CR to its fullest potential.
Cons
It would be helpful if parent labels were configured to streamline searches in reports, eliminating the need for both labels for individuals.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Alex
Hospital & Health Care, 51-100 employees
More than a year
April 2023
A Valuable Partner for Jackson Family Human Services
A Valuable Partner for Jackson Family Human Services
Pros
I amgrateful for the user-friendly platform and the extensive features CentralReach provides. It's so easy to navigate, streamlining our processes and enhancing our client data management. The range of services, from data collection to billing, is invaluable, making CentralReach a comprehensive solution for our organization.
Cons
Last year, we faced a steep learning curve during implementation, along with technical issues and occasional shutdowns.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Harry
Hospital & Health Care, 51-100 employees
More than a year
April 2023
Great Comprehensive Platform for End to End ABA Processes
Great Comprehensive Platform for End to End ABA Processes
Pros
CentralReach strikes a perfect balance between user-friendliness and flexibility to meet our organization's needs. It provides essential structure and consistency while incorporating all processes seamlessly. The commitment to ongoing improvement is evident.
Cons
While Central Reach offers premium features, its pricing can be high, especially for infrequent users. Improvements to the parent portal and client invoicing are needed.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Jeff
Hospital & Health Care, 51-100 employees
More than a year
April 2023
I've been around the block!
I've been around the block!
Pros
Initially overwhelmed by CentralReach's features, I quickly adapted and found it intuitive, especially CentralReach Learn with its clinical features. It made data collection and review much simpler than traditional methods.
Cons
Glitches in electronic data collection can disrupt client sessions and progress, but Central Reach provides options like printing paper data sheets and offline data collection through the CR Mobile app.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Ashley
Mental Health Care, 500+ employees
More than a year
April 2023
Dueling Data Collection Programs
Dueling Data Collection Programs
Pros
I love the ability to edit and group goals based on therapeutic focus during sessions.
Cons
When Central Reach functions correctly, it's excellent, but when it doesn't, data loss is a significant issue, impacting program assessments.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Kristalyn
Hospital & Health Care, 11-50 employees
Less than a year
October 2022
Clinical scheduler
Clinical scheduler
Pros
After using another program for a long time, CentralReach initially seemed complex.
Cons
I did not find much to like about this program.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Roseann
Consumer Services, 101-500 employees
Less than 6 months
October 2022
Great billing tool!
Great billing tool!
Pros
The ease of use and navigation across different pages is greatly appreciated.
Cons
I have not encountered anything I dislike about the program. It's been great.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Medical Practice, 51-100 employees
Less than 6 months
September 2022
CR Launch
CR Launch
Pros
The support from the company is outstanding.
Cons
While there's a steep learning curve, the online support and ease of reaching out for assistance make it manageable.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Giorgio
Education Management, 11-50 employees
Less than 6 months
July 2022
Great for billing, terrible for accounting
Great for billing, terrible for accounting
Pros
In my experience, this software excels in client billing and offers ample customization options for CRM.
Cons
Using Central Reach as an accountant has been a frustrating experience. Reports often yield different numbers, and live accounting means reports reflect data up to the exact time of generation, causing discrepancies.
Ease of use
3
Value for money
6
Customer Support
8
Functionality
4
Grant
Accounting, 1-10 employees
More than a year
July 2022
Happy clients
Happy clients
Pros
Software is very straightforward even for someone who is not tech-savy. I can schedule and convert appointments too.
Cons
I do not dislike anything about this software.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Brandi
Special Needs Network, 50-99 employees
May 2022
Personally, not a fan.
Personally, not a fan.
Pros
While I don not personally use this software for billing/medical records, it seems strong in that aspect.
Cons
This system breaks frequently, causing significant disruptions to workflow. Customer service is slow, and the software has peculiar glitches despite correct permissions.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Madison
Hospital & Health Care, 101-500 employees
More than a year
May 2022
A functional software
A functional software
Pros
The user experience has been very wonderful. It shows you exactly the information you need on the screen. The menus are collapsible which makes it convenient to access the page you want.
Cons
The billing and insurance process is not at par as the scheduling or patient charts.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
April
Dominion ABA, 50-99 employees
April 2022
A positive review
A positive review
Pros
It has many features that set it apart from other software like the storage space is much bigger.
Cons
The customer service is super hard to reach and we have to call repeatedly to get through to them.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Audrey
Florida Institute of Medicine, 50-99 employees
March 2022
So many outages it may not even be worth it.
So many outages it may not even be worth it.
Pros
The ability to track data trends, measure progress, and generate various reports is incredibly valuable.
Cons
Unreliability is a major issue, with frequent system downtimes impacting client services and progress reports.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
7
Susan
Hospital & Health Care, 101-500 employees
Less than a year
January 2022
System is crashed and down more than it works
System is crashed and down more than it works
Pros
It is a comprehensive solution, covering scheduling, data entry, and billing all in one place.
Cons
Central Reach's inconsistency is frustrating, with frequent system failures and disruptions to essential tasks like payroll and billing. The added costs and product changes exacerbate the frustration.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Martha
Medical Practice, 51-100 employees
More than a year
January 2022
I do not recommend
I do not recommend
Pros
The data collection options are fantastic, and overall, the system is relatively user-friendly when functioning properly.
Cons
Frequent server problems, slow processing, and recent instances of missing data have been ongoing issues.
Ease of use
5
Value for money
4
Customer Support
3
Functionality
8
Nic
Mental Health Care, 51-100 employees
More than a year
January 2022
Extremely easy to learn and use
Extremely easy to learn and use
Pros
It is easy to add notes to charts and post payments. You can track all bills and identify issues with just one click
Cons
The secondary provider information gets deleted without reason
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Debbie
Mosaic Therapy LLC, 50-99 employees
April 2021
There are a lot of glitches
There are a lot of glitches
Pros
It has a lot of features including billing and scheduling.
Cons
It is not very user-friendly and there is no Help section. I have to call customer support every now and then.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Mary
Total Education Systems, 500-999 employees
April 2021
EHR
EHR
Pros
I have to use it for 7 hours each day and as it is simple to use it is a great help.
Cons
I have to log into my account again and again as when I administer DDTS, it logs me out.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Herleen
Health Care, 10-49 employees
March 2021
A simple software
A simple software
Pros
Really convenient for users. It is easy for me to track billing information and you can also easily detect any error if present.
Cons
Some billing issues continue to occur when the secondary claims rub off the primary payor claim.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Debbie
Hospital and health care, 100-499 employees
March 2021
My favourite software so far
My favourite software so far
Pros
CentralReach EMR is extremely user friendly. I love that I can manage my appointments and my notes on it and all the data is saved in one place.
Cons
I have had trouble with saving some data.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Veronica C.
Administrative Manager, 11-50 employees
September 2020
Flexible and Convenient.
Flexible and Convenient.
Pros
As a therapist, multiple features are available for me that makes my work very smooth. Its easy to use
Cons
Glitches occur sometimes that disturb my work.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Adrian
Engage Behavioral Health, 500+ employees
September 2020
Not a bad choice
Not a bad choice
Pros
Great templates and customizations.
Cons
Not very flexible in other areas.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Alicia
Pediatrics Care, 51-100 employees
August 2020
It has made things easier
It has made things easier
Pros
The system is easy to use and the learning curve is not too bad.
Cons
I have a hard time with the templates sometimes.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Winston
LA Dental Practice, 1-10 employees
June 2020
Pretty good deal overall.
Pretty good deal overall.
Pros
The software is very user friendly and does not have a steep learning curve.
Cons
The meta at times is lost and does not compute into the final report.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Veronica
Mental Health, 11-50 employees
December 2019
frustrating
frustrating
Pros
it made work harder.
Cons
we had so many issues and no help.
Ease of use
2
Value for money
4
Customer Support
3
Functionality
2
Samaha
Dental Practice, 1-10 employees
September 2019
Filters
Sort by:
Central Reach
Central Reach
Pros
I appreciate the multitude of features CentralReach offers.
Cons
I have noticed that Central Reach often encounters issues with its updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kayla
Medical Practice, 1-10 employees
Less than a year
August 2023
Great Customer Service, Great Product!
Great Customer Service, Great Product!
Pros
Since switching to CentralReach, my team's daily operations have vastly improved. It's so intuitive and user-friendly, plus it outpaces our old system in speed and efficiency. The constant updates and enhancements to the interface and features are fantastic.
Cons
Because Central Reach serves various states and markets, specific feature requests affecting only a few organizations, including ours, tend to be prioritized lower in development. While understandable from a business perspective, it can be frustrating when we need workarounds during development.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Jaime
Mental Health Care, 101-500 employees
More than a year
May 2023
AAI- ABA Therapy performance review
AAI- ABA Therapy performance review
Pros
Centralized billing and practice management is a game-changer.
Cons
Creating simple financial reports is challenging, and offline worksheets are often necessary to manage accounting effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rebecca
Hospital & Health Care, 51-100 employees
Less than a year
April 2023
The product is great and the customer service is excellent
The product is great and the customer service is excellent
Pros
Our daytoday operations have greatly improved since we switched to CentralReach. The system is easy to use and intuitive and it can perform tasks faster and more efficiently than our previous system. Additionally CentralReach is regularly updating and improving its interface and features to enhance user experience.
Cons
If a specific feature request only applies to a small number of organizations or just our organization it's placed at the bottom of the development list because CR is used in many different states markets etc. While we understand this approach from a business standpoint it can be frustrating if we don't have a workaround during the development process.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Jaime
Mental Health Care, 101-500 employees
April 2023
Great software!
Great software!
Pros
CentralReach is exceptionally user-friendly, with support available at every stage. Learning the platform is straightforward and efficient.
Cons
Enhancements are needed for clinical features, especially in collecting session data and building treatment plans.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Brittany
Hospital & Health Care, 500+ employees
More than a year
April 2023
Central Reach Experience
Central Reach Experience
Pros
The standout feature for me is the ease of use. It's incredibly user-friendly and well-maintained, with responsive customer support.
Cons
New features sometimes lead to glitches and temperamental functions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Birdem
Medical Practice, 500+ employees
More than a year
April 2023
Very Happy with CR
Very Happy with CR
Pros
With CR, I can easily carry out my daily tasks. Adding data and uploading documents is a breeze.
Cons
The billing system could use enhancements for better efficiency.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Michelle
Mental Health Care, 1-10 employees
More than a year
April 2023
Newer user
Newer user
Pros
The implementation process was highly organized, with clear communication and professional management throughout. Any inquiries were handled with courtesy and professionalism, and support needs, though minimal, were promptly addressed and resolved.
Cons
Setting up the program seems more complex than other systems I've used, with multiple levels of user setup and cumbersome client-provider connections.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Amy
Medical Practice, 11-50 employees
Less than a year
April 2023
Love Central Reach
Love Central Reach
Pros
As an administrator/biller, CentralReach equips me with all the necessary tools for submitting, tracking, and collecting on claims effortlessly.
Cons
Invoicing and credit card collections could be improved for better functionality.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Nick
Mental Health Care, 51-100 employees
More than a year
April 2023
Review
Review
Pros
I have found CR's customer support to be very pleasant.
Cons
Occasionally, data disappears while staff members are recording it, and we've been unable to determine the cause despite stable internet connections.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
7
Joshua
Health, Wellness and Fitness, 500+ employees
More than a year
April 2023
CR for the Win
CR for the Win
Pros
The platform's usability is a major advantage. Navigation is simple, and there are multiple pathways to achieve the same outcome, which greatly aids our workflows. The all-inclusive nature of CR for client information, scheduling, data collection, and reporting is indispensable for our business. And the customer service is truly exceptional, especially from our Customer Success Lead.
Cons
An area for improvement would be integrating with organizations' SSO via Azure AD to meet our CIS requirements more effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brad
Primary/Secondary Education, 500+ employees
More than a year
April 2023
Been using a little over a year and overall very happy with the product
Been using a little over a year and overall very happy with the product
Pros
Being the billing director, I'm impressed with how easy it is to handle billing, claims, and follow-ups.
Cons
Generating audit notes seems overly difficult and time-consuming compared to our previous system.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Connie
Medical Practice, 51-100 employees
More than a year
April 2023
Central Reach
Central Reach
Pros
In my experience, CentralReach stands out as the top software for ABA practices.
Cons
We are experienced downtime and functional glitches during new releases.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Philip
Hospital & Health Care, 51-100 employees
More than a year
April 2023
Central Reach is a necessary application for our business
Central Reach is a necessary application for our business
Pros
The accessibility of their customer service is excellent. It has been incredibly helpful in ensuring we're utilizing CR to its fullest potential.
Cons
It would be helpful if parent labels were configured to streamline searches in reports, eliminating the need for both labels for individuals.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Alex
Hospital & Health Care, 51-100 employees
More than a year
April 2023
A Valuable Partner for Jackson Family Human Services
A Valuable Partner for Jackson Family Human Services
Pros
I amgrateful for the user-friendly platform and the extensive features CentralReach provides. It's so easy to navigate, streamlining our processes and enhancing our client data management. The range of services, from data collection to billing, is invaluable, making CentralReach a comprehensive solution for our organization.
Cons
Last year, we faced a steep learning curve during implementation, along with technical issues and occasional shutdowns.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Harry
Hospital & Health Care, 51-100 employees
More than a year
April 2023
Great Comprehensive Platform for End to End ABA Processes
Great Comprehensive Platform for End to End ABA Processes
Pros
CentralReach strikes a perfect balance between user-friendliness and flexibility to meet our organization's needs. It provides essential structure and consistency while incorporating all processes seamlessly. The commitment to ongoing improvement is evident.
Cons
While Central Reach offers premium features, its pricing can be high, especially for infrequent users. Improvements to the parent portal and client invoicing are needed.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Jeff
Hospital & Health Care, 51-100 employees
More than a year
April 2023
I've been around the block!
I've been around the block!
Pros
Initially overwhelmed by CentralReach's features, I quickly adapted and found it intuitive, especially CentralReach Learn with its clinical features. It made data collection and review much simpler than traditional methods.
Cons
Glitches in electronic data collection can disrupt client sessions and progress, but Central Reach provides options like printing paper data sheets and offline data collection through the CR Mobile app.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Ashley
Mental Health Care, 500+ employees
More than a year
April 2023
Dueling Data Collection Programs
Dueling Data Collection Programs
Pros
I love the ability to edit and group goals based on therapeutic focus during sessions.
Cons
When Central Reach functions correctly, it's excellent, but when it doesn't, data loss is a significant issue, impacting program assessments.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Kristalyn
Hospital & Health Care, 11-50 employees
Less than a year
October 2022
Clinical scheduler
Clinical scheduler
Pros
After using another program for a long time, CentralReach initially seemed complex.
Cons
I did not find much to like about this program.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Roseann
Consumer Services, 101-500 employees
Less than 6 months
October 2022
Great billing tool!
Great billing tool!
Pros
The ease of use and navigation across different pages is greatly appreciated.
Cons
I have not encountered anything I dislike about the program. It's been great.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Medical Practice, 51-100 employees
Less than 6 months
September 2022
CR Launch
CR Launch
Pros
The support from the company is outstanding.
Cons
While there's a steep learning curve, the online support and ease of reaching out for assistance make it manageable.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Giorgio
Education Management, 11-50 employees
Less than 6 months
July 2022
Great for billing, terrible for accounting
Great for billing, terrible for accounting
Pros
In my experience, this software excels in client billing and offers ample customization options for CRM.
Cons
Using Central Reach as an accountant has been a frustrating experience. Reports often yield different numbers, and live accounting means reports reflect data up to the exact time of generation, causing discrepancies.
Ease of use
3
Value for money
6
Customer Support
8
Functionality
4
Grant
Accounting, 1-10 employees
More than a year
July 2022
Happy clients
Happy clients
Pros
Software is very straightforward even for someone who is not tech-savy. I can schedule and convert appointments too.
Cons
I do not dislike anything about this software.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Brandi
Special Needs Network, 50-99 employees
May 2022
Personally, not a fan.
Personally, not a fan.
Pros
While I don not personally use this software for billing/medical records, it seems strong in that aspect.
Cons
This system breaks frequently, causing significant disruptions to workflow. Customer service is slow, and the software has peculiar glitches despite correct permissions.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Madison
Hospital & Health Care, 101-500 employees
More than a year
May 2022
A functional software
A functional software
Pros
The user experience has been very wonderful. It shows you exactly the information you need on the screen. The menus are collapsible which makes it convenient to access the page you want.
Cons
The billing and insurance process is not at par as the scheduling or patient charts.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
April
Dominion ABA, 50-99 employees
April 2022
A positive review
A positive review
Pros
It has many features that set it apart from other software like the storage space is much bigger.
Cons
The customer service is super hard to reach and we have to call repeatedly to get through to them.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Audrey
Florida Institute of Medicine, 50-99 employees
March 2022
So many outages it may not even be worth it.
So many outages it may not even be worth it.
Pros
The ability to track data trends, measure progress, and generate various reports is incredibly valuable.
Cons
Unreliability is a major issue, with frequent system downtimes impacting client services and progress reports.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
7
Susan
Hospital & Health Care, 101-500 employees
Less than a year
January 2022
System is crashed and down more than it works
System is crashed and down more than it works
Pros
It is a comprehensive solution, covering scheduling, data entry, and billing all in one place.
Cons
Central Reach's inconsistency is frustrating, with frequent system failures and disruptions to essential tasks like payroll and billing. The added costs and product changes exacerbate the frustration.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Martha
Medical Practice, 51-100 employees
More than a year
January 2022
I do not recommend
I do not recommend
Pros
The data collection options are fantastic, and overall, the system is relatively user-friendly when functioning properly.
Cons
Frequent server problems, slow processing, and recent instances of missing data have been ongoing issues.
Ease of use
5
Value for money
4
Customer Support
3
Functionality
8
Nic
Mental Health Care, 51-100 employees
More than a year
January 2022
Extremely easy to learn and use
Extremely easy to learn and use
Pros
It is easy to add notes to charts and post payments. You can track all bills and identify issues with just one click
Cons
The secondary provider information gets deleted without reason
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Debbie
Mosaic Therapy LLC, 50-99 employees
April 2021
There are a lot of glitches
There are a lot of glitches
Pros
It has a lot of features including billing and scheduling.
Cons
It is not very user-friendly and there is no Help section. I have to call customer support every now and then.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Mary
Total Education Systems, 500-999 employees
April 2021
EHR
EHR
Pros
I have to use it for 7 hours each day and as it is simple to use it is a great help.
Cons
I have to log into my account again and again as when I administer DDTS, it logs me out.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Herleen
Health Care, 10-49 employees
March 2021
A simple software
A simple software
Pros
Really convenient for users. It is easy for me to track billing information and you can also easily detect any error if present.
Cons
Some billing issues continue to occur when the secondary claims rub off the primary payor claim.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Debbie
Hospital and health care, 100-499 employees
March 2021
My favourite software so far
My favourite software so far
Pros
CentralReach EMR is extremely user friendly. I love that I can manage my appointments and my notes on it and all the data is saved in one place.
Cons
I have had trouble with saving some data.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Veronica C.
Administrative Manager, 11-50 employees
September 2020
Flexible and Convenient.
Flexible and Convenient.
Pros
As a therapist, multiple features are available for me that makes my work very smooth. Its easy to use
Cons
Glitches occur sometimes that disturb my work.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Adrian
Engage Behavioral Health, 500+ employees
September 2020
Not a bad choice
Not a bad choice
Pros
Great templates and customizations.
Cons
Not very flexible in other areas.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Alicia
Pediatrics Care, 51-100 employees
August 2020
It has made things easier
It has made things easier
Pros
The system is easy to use and the learning curve is not too bad.
Cons
I have a hard time with the templates sometimes.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Winston
LA Dental Practice, 1-10 employees
June 2020
Pretty good deal overall.
Pretty good deal overall.
Pros
The software is very user friendly and does not have a steep learning curve.
Cons
The meta at times is lost and does not compute into the final report.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Veronica
Mental Health, 11-50 employees
December 2019
frustrating
frustrating
Pros
it made work harder.
Cons
we had so many issues and no help.
Ease of use
2
Value for money
4
Customer Support
3
Functionality
2
Samaha
Dental Practice, 1-10 employees
September 2019