CentralReach Reviews & User Feedback

“simplifies our workflow”

Pros

Having scheduling, session notes, data collection, billing and client information all in one system keeps everything organized and much more convenient to manage.

Cons

At times the platform runs slowly, gets glitchy or logs users out without warning. It also takes a while to learn especially for someone new to the system.

“random logouts are frustrating”

Pros

Being able to write session notes in this was one of the better parts for me and the scheduling layout was also easy to pull up and check.

Cons

Our biggest problem was with data collection especially since my company only used the website instead of the app. As an RBT, having the server reliably save tracked data is extremely important but the app would randomly log me out and wipe out the data I had entered up to that point if I had not manually hit save after every single data point.

“Good fit for our work”

Pros

It feels very comprehensive for ABA work. Users can upload reports and there's also a dedicated training section which is helpful. My ABA coworkers had no trouble collecting data with it and scheduling was fairly simple too.

Cons

That said, it feels a slow for ST and OT and isn't nearly as user friendly in those areas. The notes sections were editable which did help somewhat but it still always seemed to take longer to finish and submit OT/ST notes. The training process for learning CR was also very time consuming. On top of that, finding things and customizing the site just wasn't very friendly for people who aren't tech savvy.

“helpful data tools”

Pros

During sessions, the data collection page worked well and I appreciated the different ways it lets you record data. Being able to see the graphs while collecting data was also really useful. I also liked having the option to organize and structure the session note.

Cons

On the downside, adding and managing new goals felt very frustrating and it was hard to understand without being fully trained on the process. Adding and removing appointments was also complicated and time consuming.

“all in one features”

Pros

With this software youre able to have everything under one roof which is a big plus. It covers data collection, onboarding paperwork, timesheets, billing, claims, invoicing, training and more are all in one system. I haven't come across another platform that brings all of those pieces together like this.

Cons

The extra add on fees are pretty steep especially since you have to pay per employee even when only a few people actually use certain features. For a small company like mine, that gets expensive fast. I'm also not really a fan of the app or the checklists and it's frustrating that it doesn't integrate with all the other platforms we rely on.

“User friendly internal communication”

Pros

Getting around the system felt very user friendly and it was simple to use overall. It also made internal communication convenient and efficient.

Cons

Using it on a cell phone was more challenging and a few features definitely worked better on a desktop.

“helpful info hub”

Pros

This platform keeps everything in one place which makes it really useful. It's user friendly and the mobile app is especially helpful for taking data on the go or quickly checking information. From an HR admin perspective, it's a solid, modern tool that helps make things easier for everyone, whether on the client side or within the company.

Cons

Even though it works well overall, the part I like least about CentralReach is that it can feel too general at times and it doesn't allow for very specific permission settings.

“limited use outside of ABA work”

Pros

CentralReach works well for our clinic when it comes to ABA documentation and data collection.

Cons

Where it falls short is with creating Speech or OT evaluations and related documents. We had to write those in Word or Google Docs and then copy and paste them into the app for documentation. The calendar is also pretty inflexible. It's difficult to create or update appointments and it's not convenient to view when other providers have appointments with shared clients directly on the calendar.

“easy to use for every role”

Pros

It's easy to use across different staff levels which makes it accessible for everyone on the team.

Cons

At the beginning, it kept crashing regularly which was frustrating.

“Very customizable platform”

Pros

The platform is highly flexible and can be customized in many ways to fit different needs.

Cons

It does freeze or restart fairly often which can cause us to lose data.

“Why CentralReach stands out?”

Pros

I really value all the features CentralReach provides. Its learning management system (LMS) is great, letting me create and set up custom learning experiences for my team. The LMS has more than 60 features, including customizable training, progress tracking, and automatic assessments.

Cons

I have noticed that Central Reach often encounters issues with its updates.

“Great service, quality product!”

Pros

Since switching to CentralReach, my team's daily operations have vastly improved. It's so intuitive and user-friendly, plus it outpaces our old system in speed and efficiency. The constant updates and enhancements to the interface and features are fantastic.

Cons

Because Central Reach serves various states and markets, specific feature requests affecting only a few organizations, including ours, tend to be prioritized lower in development. While understandable from a business perspective, it can be frustrating when we need workarounds during development.

“The power of centralized billing”

Pros

Centralized billing and practice management has been a game-changer for me.

Cons

I find creating simple financial reports challenging, and I often need offline worksheets to manage accounting effectively.

“Outstanding product & support”

Pros

Since we switched to CentralReach, our daily operations have improved significantly. The system is simple to use, and performs tasks much faster and more efficiently than our previous system. Plus, CentralReach regularly updates and enhances its interface and features to improve the user experience.

Cons

If a feature request applies to only a few organizations or just our own, it's placed at the bottom of the development list because CentralReach is used across many different states and markets. While I understand this approach from a business perspective, it can be frustrating when there's no workaround during the development process.

“Superb solution!”

Pros

CentralReach is incredibly easy to use, with support available throughout the entire process. Also, learning the platform is simple and quick.

Cons

There is a need for improvements in the clinical features, particularly in collecting session data and creating treatment plans.

“My experience with CentralReach”

Pros

The standout feature for me is the ease of use. It's incredibly user-friendly and well-maintained, with responsive customer support.

Cons

Sometimes, new features cause glitches and make certain functions feel unreliable for me.

“Very satisfied with CentralReach”

Pros

With CR, I can easily carry out my daily tasks. Adding data and uploading documents is a breeze.

Cons

The billing system could use enhancements for better efficiency.

“Easy for novice users”

Pros

The implementation process was highly organized, with clear communication and professional management throughout. Any inquiries were handled with courtesy and professionalism, and support needs, though minimal, were promptly addressed and resolved.

Cons

Setting up the program seems more complex than other systems I've used, with multiple levels of user setup and cumbersome client-provider connections.

“Loving it!”

Pros

As an administrator/biller, CentralReach equips me with all the necessary tools for submitting, tracking, and collecting on claims effortlessly.

Cons

The invoicing and credit card collection features could use improvements to enhance functionality.

“Good customer support”

Pros

I have found CR's customer support to be very pleasant.

Cons

Occasionally, data disappears while staff members are recording it, and we've been unable to determine the cause despite stable internet connections.