CentralReach Reviews & User Feedback

“Why CentralReach stands out?

Pros

I really value all the features CentralReach provides. Its learning management system (LMS) is great, letting me create and set up custom learning experiences for my team. The LMS has more than 60 features, including customizable training, progress tracking, and automatic assessments.

Cons

I have noticed that Central Reach often encounters issues with its updates.

“Great service, quality product!

Pros

Since switching to CentralReach, my team's daily operations have vastly improved. It's so intuitive and user-friendly, plus it outpaces our old system in speed and efficiency. The constant updates and enhancements to the interface and features are fantastic.

Cons

Because Central Reach serves various states and markets, specific feature requests affecting only a few organizations, including ours, tend to be prioritized lower in development. While understandable from a business perspective, it can be frustrating when we need workarounds during development.

“The power of centralized billing

Pros

Centralized billing and practice management has been a game-changer for me.

Cons

I find creating simple financial reports challenging, and I often need offline worksheets to manage accounting effectively.

“Outstanding product & support

Pros

Since we switched to CentralReach, our daily operations have improved significantly. The system is simple to use, and performs tasks much faster and more efficiently than our previous system. Plus, CentralReach regularly updates and enhances its interface and features to improve the user experience.

Cons

If a feature request applies to only a few organizations or just our own, it's placed at the bottom of the development list because CentralReach is used across many different states and markets. While I understand this approach from a business perspective, it can be frustrating when there's no workaround during the development process.

“Superb solution!

Pros

CentralReach is incredibly easy to use, with support available throughout the entire process. Also, learning the platform is simple and quick.

Cons

There is a need for improvements in the clinical features, particularly in collecting session data and creating treatment plans.

“My experience with CentralReach

Pros

The standout feature for me is the ease of use. It's incredibly user-friendly and well-maintained, with responsive customer support.

Cons

Sometimes, new features cause glitches and make certain functions feel unreliable for me.

“Very satisfied with CentralReach

Pros

With CR, I can easily carry out my daily tasks. Adding data and uploading documents is a breeze.

Cons

The billing system could use enhancements for better efficiency.

“Easy for novice users

Pros

The implementation process was highly organized, with clear communication and professional management throughout. Any inquiries were handled with courtesy and professionalism, and support needs, though minimal, were promptly addressed and resolved.

Cons

Setting up the program seems more complex than other systems I've used, with multiple levels of user setup and cumbersome client-provider connections.

“Loving it!

Pros

As an administrator/biller, CentralReach equips me with all the necessary tools for submitting, tracking, and collecting on claims effortlessly.

Cons

The invoicing and credit card collection features could use improvements to enhance functionality.

“Good customer support

Pros

I have found CR's customer support to be very pleasant.

Cons

Occasionally, data disappears while staff members are recording it, and we've been unable to determine the cause despite stable internet connections.

“CR takes the lead

Pros

The platform's usability is a major advantage. Navigation is simple, and there are multiple pathways to achieve the same outcome, which greatly aids our workflows. The all-inclusive nature of CR for client information, scheduling, data collection, and reporting is indispensable for our business. And the customer service is truly exceptional, especially from our Customer Success Lead.

Cons

An area for improvement would be integrating with organizations' SSO via Azure AD to meet our CIS requirements more effectively.

“Over a year and still happy

Pros

Being the billing director, I'm impressed with how easy it is to handle billing, claims, and follow-ups.

Cons

Generating audit notes feels more complicated and time-consuming compared to our previous system.

“CentralReach: Tops ABA practices

Pros

In my experience, CentralReach stands out as the top software for ABA practices.

Cons

We are experienced downtime and functional glitches during new releases.

“Vital tool for our business

Pros

The accessibility of their customer service is excellent. It has been incredibly helpful in ensuring we're utilizing CR to its fullest potential.

Cons

It would be helpful if parent labels were configured to streamline searches in reports, eliminating the need for both labels for individuals.

“Key partner for jackson family

Pros

I am grateful for how user-friendly CentralReach is, along with its wide range of features. Navigating the platform is simple, which streamlines our processes and improves how we manage client data. The variety of services, from data collection to billing, makes CentralReach an all-in-one solution for our organization.

Cons

Last year, we faced a steep learning curve during implementation, along with technical issues and occasional shutdowns.

“All-in-one ABA platform

Pros

CentralReach strikes a perfect balance between user-friendliness and flexibility to meet our organization's needs. It provides essential structure and consistency while incorporating all processes seamlessly. The commitment to ongoing improvement is evident.

Cons

While Central Reach offers premium features, its pricing can be high, especially for infrequent users. Improvements to the parent portal and client invoicing are needed.

“Been through it all!

Pros

Initially overwhelmed by CentralReach's features, I quickly adapted and found it intuitive, especially CentralReach Learn with its clinical features. It made data collection and review much simpler than traditional methods.

Cons

Glitches in electronic data collection can disrupt my client sessions and impact progress, but CentralReach provides options like printing paper data sheets and offline data collection through the CR Mobile app.

“Competing data collection tools

Pros

I love the ability to edit and group goals based on therapeutic focus during sessions.

Cons

When Central Reach functions correctly, it's excellent, but when it doesn't, data loss is a significant issue, impacting program assessments.

“Not much to appreciate

Pros

After using another program for a long time, CentralReach initially seemed complex.

Cons

I did not find much to like about this program.

“Top billing tool!

Pros

I really appreciate how easy it is to use and go through different pages.

Cons

I have not encountered anything I dislike about the program. It's been great.

“CR Launch

Pros

The support from the company is outstanding.

Cons

While there's a steep learning curve, the online support and ease of reaching out for assistance make it manageable.

“Great for billing, terrible for accounting

Pros

In my experience, this software excels in client billing and offers ample customization options for CRM.

Cons

Using Central Reach as an accountant has been a frustrating experience. Reports often yield different numbers, and live accounting means reports reflect data up to the exact time of generation, causing discrepancies.

“Happy clients

Pros

Software is very straightforward even for someone who is not tech-savy. I can schedule and convert appointments too.

Cons

I do not dislike anything about this software.

“Personally, not a fan.

Pros

While I don not personally use this software for billing/medical records, it seems strong in that aspect.

Cons

This system breaks frequently, causing significant disruptions to workflow. Customer service is slow, and the software has peculiar glitches despite correct permissions.

“A functional software

Pros

The user experience has been very wonderful. It shows you exactly the information you need on the screen. The menus are collapsible which makes it convenient to access the page you want.

Cons

The billing and insurance process is not at par as the scheduling or patient charts.

“A positive review

Pros

It has many features that set it apart from other software like the storage space is much bigger.

Cons

The customer service is super hard to reach and we have to call repeatedly to get through to them.

“So many outages it may not even be worth it.

Pros

The ability to track data trends, measure progress, and generate various reports is incredibly valuable.

Cons

Unreliability is a major issue, with frequent system downtimes impacting client services and progress reports.

“System is crashed and down more than it works

Pros

It is a comprehensive solution, covering scheduling, data entry, and billing all in one place.

Cons

Central Reach's inconsistency is frustrating, with frequent system failures and disruptions to essential tasks like payroll and billing. The added costs and product changes exacerbate the frustration.

“I do not recommend

Pros

The data collection options are fantastic, and overall, the system is relatively user-friendly when functioning properly.

Cons

Frequent server problems, slow processing, and recent instances of missing data have been ongoing issues.

“Extremely easy to learn and use

Pros

It is easy to add notes to charts and post payments. You can track all bills and identify issues with just one click

Cons

The secondary provider information gets deleted without reason

“There are a lot of glitches

Pros

It has a lot of features including billing and scheduling.

Cons

It is not very user-friendly and there is no Help section. I have to call customer support every now and then.

“EHR

Pros

I have to use it for 7 hours each day and as it is simple to use it is a great help.

Cons

I have to log into my account again and again as when I administer DDTS, it logs me out.

“A simple software

Pros

Really convenient for users. It is easy for me to track billing information and you can also easily detect any error if present.

Cons

Some billing issues continue to occur when the secondary claims rub off the primary payor claim.

“My favourite software so far

Pros

CentralReach EMR is extremely user friendly. I love that I can manage my appointments and my notes on it and all the data is saved in one place.

Cons

I have had trouble with saving some data.

“Flexible and Convenient.

Pros

As a therapist, multiple features are available for me that makes my work very smooth. Its easy to use

Cons

Glitches occur sometimes that disturb my work.

“Not a bad choice

Pros

Great templates and customizations.

Cons

Not very flexible in other areas.

“It has made things easier

Pros

The system is easy to use and the learning curve is not too bad.

Cons

I have a hard time with the templates sometimes.

“Pretty good deal overall.

Pros

The software is very user friendly and does not have a steep learning curve.

Cons

The meta at times is lost and does not compute into the final report.

“frustrating

Pros

it made work harder.

Cons

we had so many issues and no help.