Total 441 reviews

3.7

All reviews are from verified customers

Rating Distribution

5

Stars

26%

4

Stars

39%

3

Stars

22%

2

Stars

9%

1

Stars

4%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A
Anonymous

Medical Practice, 500+ employees

3.0

Clear ambulatory view but cluttered with bugs

Pros

What I appreciate is that the ambulatory view remains clear and easy to read when I am only checking a single doctor's information.

Cons

There are a lot of problems. I have used Centricity in the past and found it to be a markedly superior product in my experience. Cerner often feels too cluttered and riddled with bugs, so it doesn't behave the way it should which causes numerous errors we really cannot afford. I also struggle with searching for documents within a patient's chart which makes workflow harder.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

R
Robin

Hospital enterprise, 500+ employees

3.0

Good but not the best out there

Pros

I like that it has a sorted-out layout. With Cerner, medical issues are being processed, as it sees the position a patient is in. Information is gathered and we can tell an improvement in status or a decline. Additionally, legal problems are dealt with, as all the data is charted, it turns into an authoritative archive/record of a patients stay. This additionally gives an itemized record of their stay.

Cons

I dont like how contrasted with other electronic medical records, theres more work ascribed for staff who already have a lot of tasks to deal with. I dont appreciate that the system takes forever to start, the speed isnt impressive amid use either. The whole program seems too obsolete. Although Cerner might be cheaper, however, your workers are more likely to prefer Epic as it saves more time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

A
Anonymous

Medical Practice, 500+ employees

4.0

Highly user-friendly and customizable

Pros

the interface is very basic yet offering several ways to customize what I view. overall it's highly user friendly.

Cons

there's a lot of repetitive work involved in charting so having to duplicate charts is sometimes unavoidable and ends up being quite tedious when I am using Cerner.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

K
Kristen

Not Specified, N/A employees

Less than a year

4.0

pretty customizable for practice needs

Pros

What I appreciate is that the system can be customized to meet a practice's particular requirements. It's not rigidly fixed but instead offers a lot of adaptability and flexibility.

Cons

Learning the features took me a bit of time but after working with customer support I was able to grasp them pretty quickly.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Medical Practice, 101-500 employees

2.0

not the best fit for us

Pros

For my needs, it's clearly designed for a hospital environment and that doesn't match the type of facility I work in.

Cons

I find it clunky to use as many dropdown menus filled with broad, generic fields that don't fit our workflows.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

4

Functionality

3

TL
Tanya L.

Regular Part Time Faculty, 500+ employees

2.0

way too many clicks needed

Pros

I do appreciate that it provides a number of customizable settings I can tweak to fit my workflow.

Cons

the interface requires far too many individual clicks and complex steps just to get into PowerChart through Cerner and that extra navigation time regularly eats into bedside time which ultimately harms patient care because I end up spending a lot of my shift on documentation.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

4

Functionality

3

A
Anonymous

Medical Practice, 500+ employees

3.0

Quick format, limited customization options

Pros

I find the interface arranged in a SOAP-style format which lets me zip through fields and pages quickly and I consistently keep defensible documentation without issue.

Cons

the font feels too small and the interface isn't easily customized for certain evaluation types or patient notes, non-clinical staff struggle to navigate it and I was surprised at how costly it is to build custom fields.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

5

A
Anonymous

Medical Practice, 500+ employees

3.0

Time-saving but limited auto-fill

Pros

I appreciate that it can automatically populate fields from other assessments and forms which saves me time and cuts down on repetitive data entry.

Cons

What I find limiting is that the system won't let me select multiple answers for a single question and it also doesn't auto-fill tables, so I end up doing extra manual work.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

C
Carlee

Intermountain Healthcare, 51-100 employees

3.0

Easy and hard

Pros

The system is easy to use once you get used to it, and understand how things work on it. The program is very versatile, and can be programmed too fit your needs and you would then love it. It is nice.

Cons

It has a lot of glitches, often times I have to restart the system just because it hangs or glitches or just stop working for no reason. Getting the tech team to fix the problem also takes quite a lot of time, until or unless the complaints dont get submitted, which is very hard to ensure.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Medical Practice, 500+ employees

5.0

Very simple and user-friendly

Pros

I found it very simple and user-friendly as when our team moved from Meditech to Cerner, the changeover went remarkably smoothly without major issues.

Cons

the medication administration area is the weakest part as all the meds that appear when I scan look confusing and it's hard to know which one is correct.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Medical Practice, 500+ employees

4.0

Incredibly simple and easy navigation

Pros

The programs interface is incredibly simple and easy to navigate. I use it for scheduling appointments, updating patient demographics and for accessing patients charts and records whenever needed.

Cons

Frequent updates and the downtime that comes with them really frustrate me. It feels like there are too many of these updates and they interrupt our workflow and reduce productivity across the team.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

L
Lesley

Not Specified, 500+ employees

4.0

All-in-one suite solution by Cerner

Pros

The system has seamless integration among the different services provided. Theres a set of tools designed to make reporting easier. The system enables you to pull out data from it which can be used in reporting. The software works for all types and sizes of practices. The Cerner M-Pages have truly improved doctor documentation and brisk claim passage. The new dashboards are useful and cater specifically to different practices and work zones. The capacity to move seamlessly from one solution into the next is awesome and empower clients to use every single one of the advantages of one patient, one record needs to show.

Cons

The system offers too much customization which ends up leading to much confusion and chaos when attempting to design the workflow. You must have a detailed plan for the workflow and processes before you begin to set up.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

LJ
Lesley J.

Medical Practice, 500+ employees

4.0

Strong integration and benchmark tools

Pros

I have found its integration across the suite of solutions to be very strong. It supports best practices and I appreciate that the built-in benchmark tools can be used for reporting. I can also extract data from the system for reporting regularly

Cons

Highly customizable, it can often draw users into a rabbit hole when doing design work. I make sure to have detailed workflow and process plans before starting design work.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Medical Practice, 500+ employees

1.0

extremely slow tool

Pros

I have noticed the software offers a broad range of settings and I can easily tailor it to meet the needs of each individual patient.

Cons

My experience with the program has been that it's extremely slow and I find the interface really difficult to use.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

4

Functionality

3

AD
April D.

Medical Practice, 101-500 employees

3.0

Multiple search methods, still learning

Pros

One thing I appreciate is that the application gives several different ways to search for and pull the records that are requested that's true even when I am working within just one section of our Cerner application.

Cons

I have only been using this program for a short time like less than a few months so I am still getting the hang of it and learning how everything works.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

A
Anonymous

Medical Practice, 500+ employees

3.0

easy reporting but restricted access

Pros

it is easy to extract data from the database and use it for reporting which makes building reports much easier for me.

Cons

In my experience, the numerous security layers make it challenging for me to obtain full access, since the multiple permissions often prevent complete system access.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

4

A
Anonymous

Medical Practice, 500+ employees

4.0

Supports use across all departments

Pros

Cerner offers a range of platforms that support use across different departments and I have found their Discern Analytics tool to be excellent for analyzing data.

Cons

I notice the platform takes a long time when I run queries and generate reports.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

K
karen

Medical Practice, 101-500 employees

4.0

easy finding and quick scanning

Pros

Finding what I need in the system is not an issue and I can easily pull up previous charting to review it. Plus scanning medications is quick and simple.

Cons

If I accidentally chart at the wrong time, I end up having to go into each individual cell and remove entries one by one because there isn't a way to delete a whole row at once and I cannot edit the time after I submit.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JA
Jordynn A.

Medical Practice, 500+ employees

3.0

easy to learn but repetitive charting

Pros

It is really easy to pick up and learn how to operate the software.

Cons

the charting feels overly repetitive as I end up recording the same details repeatedly.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

CH
Carrie H.

Medical Practice, 500+ employees

4.0

View multiple service dates at once

Pros

Being able to view multiple service dates at once really helps me when I am reviewing patient histories.

Cons

I cannot post lab results directly into the note and I'd like the most recent labs to automatically populate into the note.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6