Total 441 reviews

3.7

All reviews are from verified customers

Rating Distribution

5

Stars

26%

4

Stars

39%

3

Stars

22%

2

Stars

9%

1

Stars

4%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

S
Sabrina

Medical Practice, 1-10 employees

More than a year

3.0

Works well but Epic is easier

Pros

Many hospitals I collaborate with utilize Cerner, providing ample exposure and support among users.

Cons

Excessive clicks and clutter within the system create distractions and hinder efficiency.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

D
Darpan

Citiuis PC, 500-999 employees

4.0

A good tool for EHR

Pros

It is a decent software and works great for larger hospitals. It is better than the last software I used.

Cons

It is a bit more expensive than the other options available.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

M
Miguel

Hospital & Health Care, 500+ employees

Less than a year

5.0

Functional Software that plays an important role in the healthcare field

Pros

Working in healthcare, I use this tool daily. It offers a wide array of features for effortless patient documentation, including detailed patient charts, test results, and appointment scheduling. The Oncology flowchart, in particular, provides crucial information for cancer treatment.

Cons

Monthly updates are essential for functionality, but they often introduce glitches and slowdowns, particularly in data-heavy sections like the MAR.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Samuel

Fairway Ultrsound, 2-9 employees

4.0

Easy customization

Pros

We can customize everything from the charts to the reminders sent out to patients. The layout is easy to navigate.

Cons

It needs better connectivity for the patient portal.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

N
Nathan

Leopold Arthritis Relief, 10-49 employees

5.0

5 stars!

Pros

The software has a telemedicine portal as well and we can see and diagnose patients without them having to come in.

Cons

There are sometimes connectivity issues but we think it is the patients WIFI.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

M
Mustafa

Rover Cardiac Unit, 10-49 employees

4.0

The app is great

Pros

It works well and we can use the app from anywhere on our ipads and smartphones.

Cons

I wish they had an employee management module too so we could do everything on this software.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

J
Jonathan

Slough Dental Clinic, 50-99 employees

4.0

Solves all the workflow kinks

Pros

We have been using it for a while and our clinic is now operating at maximum efficiency. We did not need to increase our staff either.

Cons

Cerner should introduce more templates for patient charts for the less common diagnosis.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

N
Neil

Unity Private Clinic, 10-49 employees

4.0

Great solution

Pros

It has an intuitive design that helps us check-in patients and doctors can monitor their health.

Cons

The e-prescribing tool does not always work and we cannot add new pharmacies through it.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

W
Wayne

Perfect Health LLC, 500-999 employees

4.0

Everything we wanted

Pros

It has all the features from billing, insurance claim management to scheduling that has made our administrative and financial staff more productive.

Cons

I just wish they would remove the bugs in the patient portal.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

S
Shalinee

St. Patrick Community Clinic, 100-499 employees

5.0

The best EHR software

Pros

It is so much better than our last software and now we can manage our practice and communicate with all staff. The voice recognition feature is great and helps doctors multitask.

Cons

NA

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

B
Bruce

Elizabeth Family Hospital, 10-49 employees

5.0

Cerner Review

Pros

It is a great product and we like how the patient portal lets them access their reports online. The billing module has also made our accounting staff very happy.

Cons

There is nothing bad about it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

L
Lee

Borges Medical Hospital, 50-99 employees

4.0

Happy with Cerner

Pros

The training was short but included everything and we were able to start using it to file our charts from day 1.

Cons

The software did not have enough customization within the report writer.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

J
Jereme

Postdoctoral Reasercher, 1000+ employees

4.0

Great working

Pros

Security features, usefulness, and capacity to coordinate with an assortment of stages area few of the best qualities around Cerner

Cons

Maybe since of its expansive foundation due to enormous sums of data on our system, it can frequently be moderate and buggy. It should be kept up well by a huge IT team.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

9

JW
Jereme W.

Postdoctoral Researcher, 500+ employees

3.0

Secure and connected, can be slow

Pros

What I like most is its security features, powerful functionality and the way it connects across many different platforms.

Cons

Because of its huge infrastructure and the enormous volume of data we store, I have noticed it can be slow and glitchy at times. It requires diligent upkeep from a sizable IT support team.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

O
Olivia

Hospital and Health Care, 1000+ employees

4.0

Faboulous

Pros

I have been working with Cerner power chart since 2016 and it has been exceptionally accommodating. It is organized and all clinical orders are isolated by classification. It has diminished the understanding of holding up time and handling time for the lab from where I am working.

Cons

There are truly no cons to this program. Occasional downtime, upgrades, and server issues but those were fair minor specialized challenges and are constantly addressed by customer service.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

K
Keynetta

Enterprise, 1000+ employees

4.0

Takes time to get familiar with the features

Pros

Records can be easily accessed and it is also easy to filter patients.

Cons

It has a strong learning curve so takes a really long time to learn new things. I still have a lot to learn.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L
Liz

Hospital and Health Care, 500-999 employees

4.0

Incredible way to interact with the patients

Pros

This software is uncomplicated. It has made really easy for me to contact my patients as the connection is very dependable.

Cons

The only con it has is that that the connection can be sometimes uneven. It may be a poor connection from the patients side too though.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

J
Josh

Hospital & Health Care, 500+ employees

Less than a year

4.0

Overall Solid EHR for Ambulatory Needs

Pros

While not as elaborate as Epic, Cerner's ambulatory EHR efficiently manages clinic operations.

Cons

Learning Cerner poses a significant challenge initially, impacting clinic flow until users become proficient.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Medical Practice, 11-50 employees

4.0

offers valuable features

Pros

Cerner's software automatically encrypts my data, sets up relationships for report presentations and helps me standardize medical practice indexes across my organization, while delivering simple care workflows for users. Plus I can manage computerized medical record tracking tiers, switch between information backup locations and see options for transferring medical reports. It lets me customize chronological appointment reminders, queue e-mail messaging, embeds internal controls for shipping medical supplies, monitors drug order loads and I find its performance valuable in my company.

Cons

I am not completely comfortable with the web support and remote access because the cloud backup option has gaps in digital asset control which means content handled by the filtering system is not stored securely, raising the risk that we could lose reports. There are poor follow-up edits on product purchase offers, coding mistakes in certified prescription management files and a lack of coordination around corporate welfare that throws off processing quality on this server which disrupts the sequence of actions in our application.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A
Anonymous

Medical Practice, 101-500 employees

4.0

Traditional approach and systemic design

Pros

I am glad the platform follows a structured, traditional approach and I value the systemic design it brings.

Cons

What frustrates me is having to chart in several different places and that these areas don't always sync up across systems.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6