Total 441 reviews

3.7

All reviews are from verified customers

Rating Distribution

5

Stars

26%

4

Stars

39%

3

Stars

22%

2

Stars

9%

1

Stars

4%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A
Anonymous

Not Specified, 101-500 employees

More than a year

4.0

Ok EMR

Pros

Cerner caters to every team's needs, ensuring efficient management of electronic medical charts for patients.

Cons

Cerner's interface feels cluttered, requiring time to acclimate to its layout and locate information.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

M
Mallory

Regional One Health, 101-500 employees

4.0

great experience

Pros

easy access without too many hurdles.

Cons

The back end can be tough.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

P
Pamela

Blackford Dental, 51-100 employees

3.0

Decent I suppose

Pros

gives easy access to work.

Cons

it logs you off sometimes.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

K
Katie

Hospital & Health Care, 500+ employees

Less than a year

4.0

Overall a pretty good EHR

Pros

Overall, I find this EHR fairly user-friendly, quickly adapting to it even without prior experience. The pre-completed notes feature and medication/lab order search are particularly helpful.

Cons

Certain functions, like patient search, are cumbersome and inefficient, requiring multiple steps for simple tasks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

3.0

Powerful but not user friendly

Pros

Despite its plethora of features, navigating through them can be challenging. However, the resulting patient chart is detailed and easy to comprehend.

Cons

Steep learning curve and lack of user-friendliness hinder efficient usage.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Medical Practice, 101-500 employees

5.0

A game-changer for national records

Pros

I use this electronic medical records platform that keeps a complete nationwide history of a patient's health issues and prior hospital stays. Whenever I need information it's simple to pull up details instantly and I can create visual charts and graphs of the data I request. In my experience it drastically cuts down the time spent hunting through records which helps me reach clinical decisions much faster.

Cons

I haven't found any real drawbacks as it's nearly a flawless application for my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Ernest

Hospital & Health Care, 500+ employees

More than a year

4.0

Great program for patient review

Pros

Reviewing a patient's medical history, encounters, and status updates across departments is seamless with Cerner.

Cons

Documentation for physical therapy is repetitive, and connectivity issues sometimes arise.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

8

A
Ashley

Hospital & Health Care, 500+ employees

More than a year

4.0

Efficient EMR program; User friendly!

Pros

Implementing Cerner has significantly enhanced clinic efficiency and patient satisfaction, marking a substantial win for our organization.

Cons

Compatibility issues with pharmacy scripting programs and dictation software disrupt workflows, necessitating workarounds.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

H
Hilda

Health, Wellness and Fitness, 500+ employees

More than a year

5.0

Easy of use

Pros

Saving multiple precompleted templates and diagnoses streamlines the documentation process, especially in Cerner Millennium. Cerner MedConnect allows for easy tagging and pasting from previous notes.

Cons

Cerner Medconnect lacks user-friendliness, lacking features like saving precompleted templates efficiently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

3

Functionality

10

EK
ernest K.

Physical therapist assistant, 500+ employees

5.0

fairly simple documentation system

Pros

The documentation system is easy to use and I find the items simple to navigate when documenting a patient's current condition in the hospital or in a hospital-based skilled nursing facility and changing my login credentials is quick and easy.

Cons

I have run into repeated data entry for items in the database and I often experience connectivity problems.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Medical Practice, 500+ employees

5.0

The gold standard for user-friendly EHR

Pros

Having worked with a wide range of EHR systems across hospital environments, I can honestly say this one stands out as the easiest and most user-friendly I have encountered.

Cons

To be frank, I cannot point to a single feature that I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Medical Practice, 101-500 employees

4.0

Simple and efficient charting

Pros

It is really easy to chart in and it makes checking what the doctors ordered quick and simple.

Cons

For what I need, it lacks the extensive feature set other brands offer and doesn't look as visually appealing.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

A
Ashley

Health, Wellness and Fitness, 101-500 employees

Less than a year

5.0

User friendly

Pros

I found it intuitive and user-friendly, requiring minimal training to navigate effectively.

Cons

Poor customer service and lack of online support options contribute to frustration.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

5

Functionality

10

ML
Madison L.

Paramedic, 500+ employees

4.0

reliable system for patient care

Pros

I am really happy with Cerner as it's the system my employer relies on for patient documentation and tracking their care.

Cons

Occasionally I have noticed that when we update settings in Cerner, it takes a little while before everyone's interface reflects the changes. However, that's a fairly minor annoyance for me.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Medical Practice, 101-500 employees

3.0

Streamlined with key features, slow

Pros

My favorite parts are the e-prescribing and the way test results can be reviewed. I also really appreciate the auto-text shortcuts.

Cons

I get really frustrated by how slow it is and the lack of an integrated PACS.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

5

A
Anonymous

Medical Practice, 500+ employees

4.0

A modern and quick data hub

Pros

I find this to be a highly sophisticated system where I can quickly pull up notes, check vitals, review past entries and medications and I can easily transfer patient data to another clinician.

Cons

Using it takes me some time because there are so many tabs and navigation options and I needed guidance to learn it, although I do think it's ultimately worthwhile.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

A
Anonymous

Medical Practice, 500+ employees

5.0

Streamlined with fast lab processing

Pros

The EMR interface feels very streamlined and I really appreciate how the lab results are laid out and how quickly they process.

Cons

Searching for specific lab values is frustrating for me. So I wish the search tools were more seamlessly integrated and building patient lists ends up being somewhat tedious.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Medical Practice, 500+ employees

4.0

A reliable all-in-one record system

Pros

One thing I like about Cerner is that it's not a web-based system, so if our internet drops it can still function. I also like having everything consolidated in a single place which makes it easy for me to pull up doctors notes, nurses notes and notes from other disciplines quickly.

Cons

What frustrates me is having to reset the date range every single time I open the reports and records as it would be much better if it remembered my last selection.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Medical Practice, 500+ employees

5.0

extremely helpful for workplace efficiency

Pros

Using this program, I find it to be extremely helpful because it enables me to work more efficiently in my workplace.

Cons

I don't encounter many drawbacks with this application but I do notice occasional system glitches from time to time, much like you'd expect with any other software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Medical Practice, 101-500 employees

2.0

outdated

Pros

In my experience, Cerner is mostly user friendly.

Cons

I find it poorly suited to every medical need and really not a streamlined system.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

4