ChiroFusion Reviews

“Chiropractic-focused and always accessible”

Pros

I'm still getting used to everything but I'm really excited to have software that's actually built for chiropractors. One of the biggest benefits is being able to access it from my laptop at home, my phone or my iPad. That means I can keep working whether I'm at the office, at home or out and about. Another thing I really appreciate is the 24/7 tech support and their response time has been incredibly fast.

Cons

I haven't run into any issues so far.

“fantastic support and billing”

Pros

Right away, the support team deserves a ton of credit.. they are truly outstanding. They work incredibly hard and I sincerely hope they get the recognition they deserve for what they contribute to this profession. Our office has a huge amount of appreciation for them. The billing module has also been excellent. We used Medisoft for years and the accounting side never felt completely accurate for us, probably at least partly because of how we were using it. With this system though, you can track every transaction, posting, write-off and payment in detail. Patient payments stay in the system as unapplied credits until the claim is returned and then we adjust the line items, assign the patient responsibility and close the claim. That part is very simple. One important thing for Medicare patients is to review the write-offs carefully. One of our larger insurers marks exams, extremities and similar items as non-covered and the software will automatically follow that status. When posting the EOB, you have to manually move those amounts to patient responsibility. If I was able to learn it, anyone can. Posting remits is about as painless as it gets. The Office Ally integration is excellent too and you do not even need to have your own account with them. You really only deal with Office Ally when setting up insurance companies for EOB, ERA and EDI and after that, that is pretty much it. If a claim gets rejected, you just need to find out why.. they usually tell you.. then fix it and resubmit.

Cons

Since this is still a relatively new product, there are definitely some quirks they are still ironing out. It took us some time to learn the system and work around those oddities. One example: if you hit the enter key on the payment entry screen, it can derail the whole process. That said from what I can tell, they are actively working through these issues and they do pay attention to user feedback. The claim that you can do a note and claim in 30 seconds feels a bit optimistic. If you are collecting, applying and accounting for a copay or deductible, that alone can eat up 15 seconds. Entering a payment also involves a fair amount of clicking and it does not remember details from prior visits. If you want to document meaningful changes in the patient's condition from one visit to the next, that also takes a little extra time although it does carry forward information from the previous visit and makes the process fairly manageable. A few screens feel somewhat disconnected from each other. The software still lacks some of the polish it will probably have in another year or so but it handles the job very well and feels ideal for small to mid-sized practices. I am less convinced it is the best fit for a very high-volume office but if that is your setup, having someone nearby with a laptop might solve that. We also had a couple of Friday mornings with no service because of server updates and related maintenance. Those feel like normal growing pains and considering what the software offers at a very reasonable price, it has not been a major issue. One other limitation worth noting: you cannot have multiple unsigned notes open for the same patient.

“all-in-one access and excellent support”

Pros

Having all the important patient information available on one screen makes day-to-day work much more convenient. The appointment reminders are a nice bonus and since it's cloud-based, there's nothing to install or update. I can get into my practice from anywhere with an internet connection even from my iPhone which is really helpful. The support team has also been friendly, knowledgeable and quick to respond. On top of that, the pricing is hard to beat.

Cons

The only downside is that posting payments manually can be time-consuming. I'd strongly suggest signing up for ERAs since that removes the need for manual payment posting and automates the whole process. It's a real time saver especially for higher-volume practices or offices working with limited staff.

“Polished records”

Pros

Getting around ChiroFusion is simple, it works quickly and the notes come out looking polished and professional.

Cons

There are a few minor glitches here and there but that may just be part of me still learning how to use it.

“fantastic remote access and support”

Pros

Being able to use it from anywhere with an internet connection has been a huge plus. The built-in billing is really convenient and the customer service has been amazing every time I've needed help. Everyone is very friendly and it's clear they keep working on improvements and upgrades to make the system better.

Cons

A few muscles, ligaments and tendons are still missing from the dropdown lists. Since I'm a sports chiropractor and do a lot of detailed soft tissue work, I'm very specific about the structures I document and treat. It's not a major issue but I'd definitely appreciate having more detailed options.

“Powerful mobile office management”

Pros

There's definitely a bit of a learning curve at first but once you get through that, the system becomes very simple to work with. Being able to manage my entire office from a tablet or phone has been a huge advantage. The support team responds quickly and clearly knows the software inside and out. I also appreciate that updates come out often and usually improve speed and usability without adding extra cost.

Cons

I really don't have any major complaints about the system. The only things I'd still like to see are pre-populated insurance companies and referral sheets that include demographics, insurance and request type for sending to imaging centers or MD offices in future updates.