ChiroFusion Reviews

“flexible notes and cloud access”

Pros

The save draft option is especially helpful because it reminds me which notes still need attention. I also appreciate that the schedule shows which SOAP notes are finished and which ones are still incomplete so it's easier to keep track of everything. Another big advantage is how customizable the exams and SOAP notes are. My favorite part though, is that it's cloud-based, works well on both Mac and Windows and lets me access files from any device as long as there's an internet connection.

Cons

The scheduler could use a lot more flexibility especially with time intervals since they're locked into 10-minute blocks which makes booking appointments less efficient for staff. Adding a new patient also takes longer than it should because too much information has to be entered before the patient can even be placed on the schedule. The billing tab is also not very simple to work through. It would help to have a nickname field instead of only first and last name and even middle name and suffix options would be useful since we have several Sr. and Jr. patients. Because we work remotely so often, a mobile app really feels necessary now. At the moment, we have to rely on different software for scheduling since the ChiroFusion scheduler is too difficult to use on a mobile device. That ends up creating extra work because every patient then has to be transferred back into the ChiroFusion schedule before they come in.

“billing efficiency and simple workflow”

Pros

Handling billing takes much less time with ChiroFusion and it really improves how efficiently I can keep track of prior authorizations. The system is simple to learn so getting comfortable with it didn't take long.

Cons

One thing that caught me off guard was learning that each provider comes with a separate charge. I also wasn't expecting such long gaps between training sessions because of ChiroFusion's scheduling which slowed down the process of getting fully integrated.

“chiropractic billing done right”

Pros

Everything feels built around chiropractic workflows especially when it comes to billing requirements. After the initial exam is completed, generating SOAP notes is quick and simple. Billing is also simple to create which saves a lot of time.

Cons

none.

“Custom intake setup win”

Pros

Getting our intake forms customized only took about an hour even with separate versions for pediatrics and pregnancy. It was very simple to set up. Compared with Future Health which was awful and made form updates or changes cost hundreds in extra apps, this has been a huge improvement. I have not used the system extensively yet but everything looks excellent so far and if I run into any issues later I can always update my rating.

Cons

No cons so far.

“flexible notes from anywhere”

Pros

Using it feels very simple and being able to sign in and work on notes from any device with an internet connection has been a huge plus.

Cons

n/a.

“Helpful tutorials and support”

Pros

Every task in ChiroFusion comes with a tutorial video which makes learning the system much easier. And whenever I've had extra questions, getting answers has been quick and simple.

Cons

The setup scheduling took more time than I expected. I assumed I'd have access the day after I called but the process ended up taking longer than that.

“affordable fit for small practices”

Pros

For a small practice like mine, the price is hard to beat. I just can't justify paying for an expensive EHR or dealing with a big learning curve and this software solves both of those problems.

Cons

One thing I'd still like to see is more customization for the exam and SOAP forms, along with a body diagram model. Even with that, it still has everything I need and lets me finish my work in about a quarter of the time.

“Best chiropractic EHR by far”

Pros

After working in chiropractic since 2002 first as a CA and now as a DC who has owned three clinics over the past decade, I've used well over a dozen chiropractic EHR systems and ChiroFusion stands out as the best of them all. The scheduling is excellent and being able to tell right from the schedule view whether a SOAP note has been completed is incredibly helpful. The text and email appointment reminders are a huge plus and adding extra charges for cash services or products is very simple. I also really appreciate how customizable the write-offs are, whether I need to adjust them positively or negatively for any reason. Claims submission and refiling are incredibly simple and the reporting is both user-friendly and comprehensive enough to cover whatever reports are needed. The patient dashboard is one of my favorite features because it displays the patient photo and lets you upload images like X-rays as JPGs which makes it a fantastic tool for ROFs. The SOAP notes are the fastest and best I've ever worked with and the task manager is another feature I absolutely value. I've been so happy with this software that after switching my own clinic to ChiroFusion in March 2017, I started recommending it to my fellow DCs as well. The onboarding training was outstanding, easily the best I've gone through and the Help Desk has been amazing for ongoing support and training. Being able to access real-time help with one click from inside ChiroFusion, without having to call, schedule anything or go to another website, makes a huge difference. It's also cloud-based which I consider essential. I'm a longtime ChiroFusion supporter and couldn't be more satisfied with it.

Cons

No complaints at all.

“reliable support and integrated billing”

Pros

After working with three other chiropractic EHR systems over the last 16 years and sitting through countless demos, ChiroFusion has been the best option we've used by far. None of the platforms have been perfect but this one has served our office really well over the years. The interface is simple while still being efficient and it streamlines a lot of everyday office tasks which has made things easier on our staff. Another big plus is that the clearinghouse is built right into the software at no extra cost. That has made billing and claims much more convenient for our billing team since they don't have to upload claims into a separate external clearinghouse. One of the biggest reasons we value this company so much is the support. They're genuinely available whenever help is needed even late at night and on weekends. Melinda and Bonnie have both been incredibly helpful and are always pleasant whenever we call with questions. I would absolutely recommend ChiroFusion to anyone searching for chiropractic office software.

Cons

A few screens could be cleaner if there were a way to remove features we don't use. I'd also really like to see online scheduling added at some point in the future.

“waste of time and money”

Pros

There really wasn't anything positive about it.

Cons

Using this software felt extremely cumbersome and time-consuming from the start. It gives the impression that everything is included but once they take your money, you find out almost nothing actually is. We realized in less than a week that it was not going to work for us so we contacted customer service and the rep was very unpleasant to deal with. Even though we had only paid for about 6 days of access, never used it for a single patient and only completed one training, we did not get any refund at all. Our chiropractic assistant has experience with ChiroFusion and another software platform and she was shocked by how inferior this one was in so many ways compared to the other system she had used. It also took more than twice as long to enter patient information and SOAP notes. My advice is to stay away from ChiroFusion. There is probably a reason they do not offer a free trial. They make data transfer sound simple, like you just send everything over and they handle it but after you pay, they suddenly tell you what they charge for those services and that most practices end up doing the transfer work themselves. After less than a week, it was obvious this software was a complete waste of both time and money and they still refused to refund anything.

“Everything chiropractors need”

Pros

From day one, ChiroFusion has been incredibly simple to use. The support team is outstanding, the pricing stays affordable and it includes and automates pretty much every feature a chiropractor could need. Once a patient is entered into the system, we can go from documenting SOAP notes to submitting a claim in less than three minutes.. we've actually timed it.

Cons

Honestly I don't really have any complaints. Anytime an issue comes up, support responds quickly and when you suggest something they see value in, ChiroFusion will often add it within about a month.

“integrated billing that delivers”

Pros

Having automated claim creation and payment posting saves a lot of time and the built-in clearinghouse keeps everything connected in one system. The support team has also been consistently friendly and knowledgeable whenever we've needed help. It works well for both cash-based and insurance-based practices which makes it a very flexible option.

Cons

Since we handle a high volume of billing accounts, it would be even better if all of them could be managed from one central location.

“Limited forms and no refund”

Pros

It's built with chiropractic practices in mind which is a plus.

Cons

Customization is very restricted since only the consent forms can be changed. You can leave out certain questions but there's no way to edit the existing ones or add new questions. Another frustration is that they won't refund any unused portion of the service.

“affordable and feature-packed”

Pros

Right away, the customer support has been excellent and the software is very user-friendly. The price is reasonable and they keep rolling out new features over time. They recently added online patient registration and that has been a really helpful addition.

Cons

There is nothing I specifically dislike, just a few minor things that could be improved to make it a bit faster to use.

“loving every part”

Pros

Absolutely loving everything about it so far.

Cons

No cons yet.

“Fantastic support and integration”

Pros

Between the price, the clean user interface and the full clearinghouse integration, this software has been a really solid choice. The tech support is especially incredible.. honestly the best support I've ever dealt with.

Cons

I haven't come across any downsides yet.

“buggy workflow and bad reports”

Pros

The interface looks nice and at first the SOAP section feels fairly simple to use.

Cons

Using it day to day feels very buggy. I have to refresh it a lot, the reports are poor and often inaccurate and there are way too many clicks to get basic things done. Entering financial information means jumping between different screens and the system can even crash while doing it. Text reminders still go out even when an appointment has been canceled or rescheduled which creates confusion. The calendar also does not give a clear big-picture view of future visits. On top of that, it ends up costing far more than $99 a month and demands a lot of time to manage.

“Customizable workflow and stellar support”

Pros

Everything runs efficiently and the software has an excellent flow for documentation and billing. It's also highly customizable, reasonably priced and backed by outstanding customer service.

Cons

On rare occasions, it can be a little slow since it's cloud and internet based. It would also help to have more note-taking and documentation options for doctors to choose from.

“affordable cloud access and reliable support”

Pros

One of the biggest advantages is the price especially for what's included. It didn't take long to learn, the system is simple to use and being cloud-based means I can get to it from anywhere. It covers everything I need to keep a busy practice running and whenever help is needed, the support team is quick to respond and available.

Cons

At the moment, patients still can't fill out their intake forms online which would definitely save time for the office. I was told that feature is expected to be released later this month.

“complete notes from anywhere”

Pros

Using ChiroFusion feels very simple and it helps me create thorough, complete notes without a lot of effort. I also really appreciate that I can access and use it from anywhere which makes it even more convenient.

Cons

No issues with it.