ChiroFusion Reviews

“Helpful once learned”

Pros

After spending some time figuring out how the system works, it became pretty simple to follow. The hard part was the learning curve at the beginning. Also if you wanted to actually talk to someone and ask questions, you had to pay a fee that covered three months of support.

Cons

Support is the biggest frustration. They will respond by email but most of the time they just direct you to watch their video demos instead of answering the question directly. And if you'd rather talk to someone on the phone because it feels faster, be prepared to pay for that too.

“efficient workflow and quick notes”

Pros

The overall workflow across the system works really well and creating as well as signing SOAP notes is simple and efficient.

Cons

I'd still like to see a better way to create narrative reports more quickly.

“Data loss and no support”

Pros

Honestly this has been the worst experience I've ever had. Data disappears and customer support is basically non-existent.

Cons

Customer support is severely lacking. There's no way to reach an actual person, everything is automated and they never return calls.

“excellent customer support”

Pros

One of the best parts is how efficient their customer service team is. They respond quickly and are very helpful whenever support is needed.

Cons

There really isn't much to complain about. I know the system is going through a few changes right now and I'm just hoping some of the suggestions users have submitted will eventually be added to the platform.

“simple charting workflow”

Pros

The chiro analysis section in the SOAP notes feels simple and makes the charting process flow really well.

Cons

One thing it's missing is the ability to pull reports, like tracking how many SOAP notes providers signed in a specific week.

“Cloud security stands out”

Pros

Having pre-loaded objective tests and measurements already built in saves a lot of time. The ICD-10 and CPT code lookup is simple and being able to customize templates for common conditions makes daily charting much more practical. The cloud storage and security are also a big plus.

Cons

A small frustration is that some charts get moved to inactive a little too quickly so they do not appear in the initial search field when I expect them to.

“solid server-based platform”

Pros

Running on a server-based system has been a plus and the customer service has been decent whenever needed.

Cons

Reporting options are pretty limited especially when it comes to customization. The credit card payment integration also has quite a few issues that really need to be worked out.

“Real-time charting”

Pros

Whenever questions come up or we need help fixing something caused by our own mistakes, the support team responds very quickly. The software is simple to work with and I can enter my notes in real time which helps the whole day stay on track.

Cons

There are a few minor software limitations, like not being able to reuse an email address for a patient.

“customizable and user-friendly”

Pros

Getting around the system is very simple, the customizable settings are really useful and the help pages have been excellent whenever needed.

Cons

At times the staff has mentioned that it takes quite a few clicks to reach certain sections although that has improved a lot over time.

“Best software”

Pros

It's simple to use and the updates have been a nice addition overall.

Cons

A few of the updates feel unnecessary to me.

“simple workflow”

Pros

Getting around feels very simple and whenever I've had a concern or question, the response has been quick and helpful.

Cons

I honestly don't have any complaints about the tool or the service they provide.

“fast notes and quick onboarding”

Pros

The system is simple to use overall. The note forward feature is especially helpful because it speeds up my documentation and makes writing notes much faster.

Cons

Billing not always carrying over properly from my note into the billing side.

“easy to use software”

Pros

I've been using it since 2018 and it has been a very user-friendly program overall. When something comes up, the issue is usually resolved quickly either by watching one of the short tutorial videos in their large help library or by sending a simple email to the support team. It's a pretty basic system which makes it simple to learn and simple to use.

Cons

One frustrating part is how many steps it takes to reverse a check when an insurance company pulls back money or when a payment was posted incorrectly. The patient ledger that many patients ask for at the end of the year is also very confusing and not very user friendly. Patients really don't need to see a full breakdown of the payment history for a single visit. It would be much better if that were simplified.

“organized access to patient info”

Pros

Navigating ChiroFusion feels very simple. The layout is organized so I'm not constantly clicking through a bunch of screens just to reach the page I need. Being able to pull up patient information from whatever page I'm already working on is also a huge plus.

Cons

I really don't like is that multiple patients can't share the same email address.

“Cloud access from anywhere”

Pros

The platform is very user-friendly and being cloud-based makes a big difference. I can get into my account from anywhere instead of being tied to the office which is really convenient.

Cons

There are still a few features that need more development and the billing section is still pretty confusing to work through.

“affordable switch with quick transition”

Pros

Switching over was pretty simple and the pricing was affordable which made the move even better.

Cons

When I made the change, my biller did need a little time to get used to the system.

“Excellent daily notes”

Pros

Documentation has been a real strong point. It let me put together excellent daily notes without much trouble.

Cons

The front desk side was a challenge though and integrating that software was very difficult.

“user-friendly with strong support”

Pros

ChiroFusion is very user-friendly and its support library is extremely comprehensive.

Cons

Only downside is that it offers just one option for a payment servicer.

“smooth implementation !”

Pros

Back at my previous job this tool handled scheduling, billing and documentation really well and that's exactly why I decided to stick with it when I opened my own practice. The transition and implementation went flawlessly so staying with the platform felt like the right choice.

Cons

On its own the software isn't especially simple to navigate without support or the training videos. That said the required training sessions do a lot to bridge that gap and make it much easier to use.

“simple scheduling and notes”

Pros

Keeping appointments organized and handling note-taking feels very simple.

Cons

I can't keep the schedule visible while working in other features at the same time.