ChiroFusion Reviews

“great once learned”

Pros

After you get the hang of the software, it's pretty simple and the flow makes sense. The interface and process become a lot easier to follow once you've spent a little time with it.

Cons

Getting started was rough. If you have questions and want to talk to a real person, they require a paid plan (three months of question access) to get support. They do respond by email but the replies often end up pointing you back to their video demos instead of answering your specific question directly. If you'd rather call someone, expect that to cost as well bring your checkbook.

“Helpful once learned”

Pros

After spending some time figuring out how the system works, it became pretty simple to follow. The hard part was the learning curve at the beginning. Also if you wanted to actually talk to someone and ask questions, you had to pay a fee that covered three months of support.

Cons

Support is the biggest frustration. They will respond by email but most of the time they just direct you to watch their video demos instead of answering the question directly. And if you'd rather talk to someone on the phone because it feels faster, be prepared to pay for that too.

“Support nonexistent”

Pros

Nothing about the service worked by far the worst experience I've had. The data disappears and there's basically no support.

Cons

Customer support is a big letdown. There's no way to reach a real person, everything feels automated and they don't call you back.

“Loved it”

Pros

The end to end workflow feels really well put together. Soap notes are simple to create and signing them is just as simple.

Cons

I'd like the option to generate fast narrative reports as well.

“Great charting”

Pros

Chiro analysis section in the soap notes feels really adaptive and it's made charting noticeably smoother for me.

Cons

It's missing reporting features like pulling totals for the number of soap notes providers have signed within a specific week and similar summary reports.

“efficient customer service support”

Pros

Their customer service has been really efficient whenever I reach out quick responses and helpful guidance.

Cons

Not a lot to complain about at the moment. A few changes are already in progress on the system and I'm just hoping some of the options users have submitted will make it into the updates.

“efficient workflow and quick notes”

Pros

The overall workflow across the system works really well and creating as well as signing SOAP notes is simple and efficient.

Cons

I'd still like to see a better way to create narrative reports more quickly.

“Data loss and no support”

Pros

Honestly this has been the worst experience I've ever had. Data disappears and customer support is basically non-existent.

Cons

Customer support is severely lacking. There's no way to reach an actual person, everything is automated and they never return calls.

“excellent customer support”

Pros

One of the best parts is how efficient their customer service team is. They respond quickly and are very helpful whenever support is needed.

Cons

There really isn't much to complain about. I know the system is going through a few changes right now and I'm just hoping some of the suggestions users have submitted will eventually be added to the platform.

“simple charting workflow”

Pros

The chiro analysis section in the SOAP notes feels simple and makes the charting process flow really well.

Cons

One thing it's missing is the ability to pull reports, like tracking how many SOAP notes providers signed in a specific week.

“Positive experience”

Pros

It's a server based setup and the customer service has been solid. Whenever I needed help, support was responsive and got things sorted out.

Cons

There aren't enough reporting options and the reports that do exist aren't very customizable. Also, the credit card payment integration still has a bunch of problems that really should be improved.

“Real-time notes really help”

Pros

The team is consistently fast to respond whenever questions come up and they also jump in to fix anything that needs correcting on our side. Using the software feels simple and I can type in my notes in real time which helps keep the whole day running smoothly.

Cons

Few minor hiccups, like the software not letting me reuse the same email per patient came in my way

“preloaded tests save time”

Pros

Pre loaded objective tests and measurements are a huge help and the app makes ICD 10 and CPT lookup really convenient. I also appreciate being able to customize templates for frequently seen conditions instead of starting from scratch each time. Cloud storage with solid security features adds peace of mind too.

Cons

A small annoyance is that certain charts can switch to inactive pretty quickly so they don't appear in the initial search list.

“simple updates and easy use”

Pros

It's simple and pretty painless to use and the regular updates have been a nice touch. Everything feels simple to navigate and the updates seem to keep it moving in the right direction.

Cons

A few of the updates don't really feel necessary for what I need.

“Cloud security stands out”

Pros

Having pre-loaded objective tests and measurements already built in saves a lot of time. The ICD-10 and CPT code lookup is simple and being able to customize templates for common conditions makes daily charting much more practical. The cloud storage and security are also a big plus.

Cons

A small frustration is that some charts get moved to inactive a little too quickly so they do not appear in the initial search field when I expect them to.

“solid server-based platform”

Pros

Running on a server-based system has been a plus and the customer service has been decent whenever needed.

Cons

Reporting options are pretty limited especially when it comes to customization. The credit card payment integration also has quite a few issues that really need to be worked out.

“Real-time charting”

Pros

Whenever questions come up or we need help fixing something caused by our own mistakes, the support team responds very quickly. The software is simple to work with and I can enter my notes in real time which helps the whole day stay on track.

Cons

There are a few minor software limitations, like not being able to reuse an email address for a patient.

“customizable and user-friendly”

Pros

Getting around the system is very simple, the customizable settings are really useful and the help pages have been excellent whenever needed.

Cons

At times the staff has mentioned that it takes quite a few clicks to reach certain sections although that has improved a lot over time.

“Best software”

Pros

It's simple to use and the updates have been a nice addition overall.

Cons

A few of the updates feel unnecessary to me.

“so good”

Pros

I really like how simple it is to use and how quickly they respond whenever I have concerns or questions. Communication has been prompt which makes the whole experience feel smooth.

Cons

No complaints here Chiro Fusion and the service they provide have been consistently solid.