Credible EHR Reviews

“easy training program”

Pros

Getting people up to speed with this software doesn't take much time which makes training new staff pretty easy. The interface is simple for most users and while it looks a bit dated, it still works well. Most people can get to the sections they need without much trouble and complete their paperwork without issues. It's also been very reliable and we hardly ever run into downtime with the website or the software itself.

Cons

Interface could really use improvement since it feels a little outdated and could benefit from newer technology. It would also help to have more options to hide parts of the software users aren't allowed to access, rather than showing them buttons or sections that only lead to access error messages. The restrictions should definitely stay in place but removing those views and buttons would make the interface feel much cleaner.

“Multi-program support system”

Pros

Running different services, from behavioral health to adult and pediatric developmental disability programs, means we need something that can work across departments and this has done a fairly good job of that. It fits our behavioral health services especially well and the customizable forms and service options have also been useful for the rest of our programs.

Cons

One downside is that the iT Care app is still missing several features that are available on the website. A lot of those tools are important for frontline staff so they end up having to access the website on their mobile devices instead.

“limited functionality”

Pros

This platform is very easy to use and when new staff come on board, they can be trained and up to speed in a short amount of time.

Cons

The functionality feels limited. With how important data outcomes are today, there needs to be more flexibility when it comes to extracting data.

“Easy scheduling tool”

Pros

It delivers on what it promises. Once the proper training is done, the system becomes very user friendly. Scheduling clients is simple and works well.

Cons

One thing that could be improved is selecting a service type while scheduling appointments. It would help a lot to be able to type in and search for a service type instead of scrolling through the long list the company has set up.

“Customizable forms templates”

Pros

Navigation is easy, the forms can be customized nicely and the overall experience feels simple for the end user.

Cons

Customer support does resolve issues but the response time is often slower and less proactive than I'd prefer.

“Unified workflow platform”

Pros

Having clinical documentation, scheduling and team communication together in one system makes day-to-day work much more manageable. Our therapists and behavioral health techs can complete everything they need in one place without jumping between different tools. The interface is user-friendly and doesn't take long to learn. On top of that, the IT support is consistently available through live chat and phone and the ticket system is really helpful whenever there's an issue with a progress note or something that needs further attention.

Cons

A few staff members have mentioned occasional outages and losing notes they were in the middle of writing. That said, it usually happens when the EHR is left open and unattended for too long and the system logs the user out as a safeguard so PHI isn't left exposed.

“Support delays concerns”

Pros

Getting around the system is easy and training staff on how to use it doesn't take much effort.

Cons

Technical support has been disappointing. We still have tickets from six months ago that haven't been resolved and we haven't received any status updates either.

“User-friendly interface”

Pros

Everything is very easy to navigate and the interface feels extremely user-friendly. It also includes more settings that make everyday tasks much easier when using it on a daily basis.

Cons

I honestly don't have any issues to report, I love it. It's good software and the training has been good as well.

“Easy to use software”

Pros

Compared with another EHR I've used, this software feels much more user-friendly and simpler to work with.

Cons

I really don't have any complaints about the software since my IT team at the organization always knows how to fix any issues I run into.

“Multi-purpose platform”

Pros

Getting started with it was easy and the multifunctional features make it useful for a lot of different tasks.

Cons

At this point, I honestly can't think of any downsides.