Overall Rating

3.8

4 Reviews

Rating Distribution

5

star

4

star

(3)

3

star

(1)

2

star

1

star

Satisfaction Score

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

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Credible
Pros

When it's functioning properly, Credible is remarkably smooth and user-friendly, making it easy for me to accomplish my tasks.

Cons

When It's time for the weekly upgrade, it is very frustrating that it causes something to mess up else where.

Ease of use

10

Value for money

6

Customer Support

6

Functionality

8

Janice

Mental Health Care, 11-50 employees

More than a year

November 2022

Credible review
Pros

It is easy for the front staff to use for notes and service planning.

Cons

reporting is complicated unless you are set up correctly from the onset.

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

Vince

Hospital & Health Care, 51-100 employees

More than a year

October 2022

Quality Assurance Director
Pros

Credible's Knowledge Base and Learning Management System training website are very useful. We had a training domain set up for staff practice before going live. Credible's support team, contacted via task ticket, and the end-user training facilitated by Credible, as well as direct contacts like our Senior Partner relationship manager, are valuable resources.

Cons

There are some limitations with prescribing / ordering medication.

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

Ernest

Mental Health Care, 101-500 employees

More than a year

October 2022

Credible EHR
Pros

The application is fairly easy to use and allows some workflow creation that aligns with clinical care programs. Basic client and service data are easy to report and extract for non-technical users.

Cons

Ability to build intelligence into forms and data fields is limited, which leads to significant duplicate and/or manual entry of data in order to comply with state, federal and internal organizational data collection needs.

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

Ed

Hospital & Health Care, 500+ employees

More than a year

October 2022