DELPHI32 is a complete practice management solution for mental health professionals. DELPHI32 reviews highlight its robust billing features, regular updates, and responsive customer support. However, some users mention challenges with modifying diagnoses, adding new diagnostic codes, and navigating the scheduling interface. Overall, DELPHI32 is valued for its ability to help healthcare practitioners streamline their practice operations so they can focus more on patient care.

Pros

  • Regular software updates

  • Comprehensive video tutorials

  • Suitable for solo practitioners

Cons

  • Initial setup challenges

  • Limited customization options

  • Lacks document storage features

Total 41 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

24%

3

Stars

7%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R

Robin

Mental Health Care, 1-10 employees

More than a year

3.0
October 2019

“What you see is what you get”

Pros

Offers a cost-effective billing and scheduling program with an optional appointment reminder add-on.

Cons

Limited offerings or plans, particularly challenging for complex billing issues that require external tracking.

Rating Distribution

Ease of use

4

Value for money

10

Customer Support

7

Functionality

4

S

Santhoshi

Insurance, 500+ employees

Less than 6 months

5.0
April 2019

“robust billing software application.”

Pros

Delphi software stands out for its quick learning curve, adaptability to organizational needs, robustness, and excellent technical support. The trial version facilitates easy evaluation and learning.

Cons

While not much to mention, some screens are a bit complex but manageable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Y

Yvonne

Mental Health Care, 1-10 employees

More than a year

5.0
July 2018

“This software is so dependable and the support is always available and helpful.”

Pros

The software's setup was made easy with the assistance of helpful technical support. Regular guidance on day-to-day practices is provided, and the support team is always available for inquiries.

Cons

No downsides found in the 10 years of using this software, as per the user's experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bobbi

Mental Health Care, 1-10 employees

More than a year

5.0
July 2018

“Best Psychotherapy Billing program on the market!”

Pros

After exploring other programs through free trials, DELPHI emerged as the best fit due to great support, clear instructions, and informative video tutorials. The initial investment and annual renewal fee are reasonable.

Cons

Making changes to diagnoses and adding new diagnostic codes can be slightly complicated at times, but achievable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Heather

Mental Health Care, 1-10 employees

Less than 6 months

3.0
June 2018

“Delphi for Scheduling”

Pros

Relatively easy to use, DELPHI allows convenient electronic claims submission and integrates both scheduling and billing functionalities.

Cons

Challenges in making adjustments in both billing and scheduling areas, especially when dealing with recurring appointments.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

J

Jeanne

Mental Health Care, 1-10 employees

Less than 6 months

4.0
March 2018

“What I was looking for”

Pros

Excellent customer service and the consolidation of progress notes and billing in one place make documentation a quick process.

Cons

Acknowledges a learning curve, with some non-functional menu items like accounting and a time field.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

C

Carol

Mental Health Care, 1-10 employees

More than a year

5.0
January 2018

“Best decision I made for my billing software”

Pros

DELPHI impresses with its stability, consistent updates in response to insurance/billing changes, and seamless transitions through various Windows iterations. Users appreciate the long-term reliability and support.

Cons

Despite colleagues complaining about their software, the user confidently considers their software the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Susan

Mental Health Care, 1-10 employees

Less than 6 months

5.0
December 2017

“Easy, efficient, and very user friendly”

Pros

User-friendly navigation, a comprehensive set of features (scheduler, billing, appointment reminders), and excellent customer service make DELPHI highly recommended. The free trial ensures clarity before purchasing.

Cons

Steep learning curve, especially for providers without training in billing, accounts receivable, software technology, or electronic medical records.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rashesh

Not Specified, 1-10 employees

Less than 6 months

4.0
August 2017

“Average Billing Software”

Pros

Boasting remarkable features compared to other software, DELPHI provides helpful instructional videos, making it a valuable tool.

Cons

Some confusion in understanding the system software flow, and the GUI is not as good compared to other billing software.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

W

William

Mental Health Care, 1-10 employees

More than a year

5.0
May 2017

“A very happy user for over 20 years”

Pros

DELPHI incorporates all desired features, ease of use, and exceptional telephone support, making it a vital tool for solo practitioners without support staff.

Cons

No identified issues or concerns.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Barbara

Mental Health Care, 1-10 employees

More than a year

5.0
April 2017

“Great billing software”

Pros

Loaded with features, DELPHI offers excellent customer service, and instructional videos aid users in understanding the software's capabilities.

Cons

Difficulty understanding how to do advances, possibly due to complexity or conceptual challenges.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

P

Priscilla

Mental Health Care, 1-10 employees

More than a year

5.0
April 2017

“Great Product”

Pros

Appreciated for its ease of use and an excellent client database, DELPHI stands out in terms of user-friendly functionality.

Cons

There have been no problems or concerns that have been reported or identified by the user.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bart

Alternative Medicine, 1-10 employees

Less than 6 months

2.0
February 2017

“Mixed”

Pros

The software's ease of setup and functionality make it simple to introduce to the team, enhancing overall usability.

Cons

Poor customer service in terms of response time and product knowledge for troubleshooting.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

S

Sabrina

Medical Practice, 11-50 employees

More than a year

5.0
February 2017

“Great functionality and easy to use!”

Pros

Easy setup, functional features, and a user-friendly interface contribute to the positive experience with DELPHI.

Cons

Set-up problems initially, but customer service assisted in properly configuring the system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

N

Nancy

Medical Practice, 11-50 employees

More than a year

5.0
February 2017

“Everything we could ask for”

Pros

User-friendly, DELPHI earns praise for its ease of use and responsive customer service.

Cons

No reported issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Linda

Mental Health Care, 1-10 employees

Less than 6 months

5.0
January 2017

“Linda L Schnaible”

Pros

A breeze to learn and encompassing essential features, DELPHI suits the needs of solo practitioners and their office staff.

Cons

No identified problems, a minor struggle with downloading on one computer but no program-related problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Timothy

Mental Health Care, 1-10 employees

Less than 6 months

4.0
January 2017

“Great overall value”

Pros

Noteworthy features include the scheduler, reminders, cost-effectiveness, and reporting capabilities of DELPHI.

Cons

Tedious and occasionally inaccurate accounting features, and the clearing house is considered subpar.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

S

Stuart

Not Specified, N/A employees

Free Trial

5.0
January 2017

“Great Product”

Pros

With over 10 years of use, DELPHI's ease of use and prompt customer service make it a reliable and valuable system.

Cons

No downsides found in the 10 years of using this software, as per the user's experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

K

Kayce

Not Specified, 11-50 employees

Less than 6 months

4.0
November 2016

“Reveiw”

Pros

Commended for its fast startup, ease of use, cost-effectiveness, and great customer support, DELPHI proves to be a worthwhile choice.

Cons

The duration required for training is a matter of concern due to the potential impact it may have on the overall schedule and productivity of the individuals involved in the training process.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

J

Jerome

Mental Health Care, N/A employees

More than a year

4.0
June 2016

“Useful, frequently updated software with rapid assistance”

Pros

Used for over 6 years, DELPHI receives positive reviews for its responsiveness to changes, cost-effectiveness, and support for multiple practitioners.

Cons

Lacks the advanced features of more expensive programs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8