Demandforce Reviews

“It is "ok" for a reminder/review manager

Pros

The price was good and customer service was great. I set up and implemented this program at my last veterinary practice, and we had good success with it for years. When I changed jobs to my current practice, they were already using Demandforce but were lied to by their customer service rep, who said they'd lose all reviews if they dropped DF. This was untrue; anyone can download the PDF of the reviews. After changing practice management software, we realized Demandforce failed to convert over 500 clients who were overdue for reminders, stopping reminders for almost two years. The office lost a lot of income because of this.

Cons

Not as intuitive as similar services like PetDesk. The dashboard is not appealing or easy to use.

“Great for Online Appointment Booking

Pros

My company could offer customers the feature of booking online. It was useful for marketing campaigns in terms of tracking open rates and revenue from emails.

Cons

I wish creating marketing emails was more advanced. They look plain compared to other companies. It would also be nice if customers could input their address when booking appointments so we would not have to reach out to complete the booking process.

“Helpful

Pros

I loved the automatic email and text messages sent to my clients, like campaigns reminding them when they were due to come in again, birthday emails, etc.

Cons

Editing and designing emails and text messages could be easier and more customizable. Recently, I had trouble adding photos to my emails, which was frustrating. I had to contact customer service, and the representative added the images for me. This should be an easy function.

“Avoid demand force!

Pros

It is easy to use and the appointment confirmations. It was also a great reputation builder.

Cons

You can't take reviews with you if you discontinue services. They also didn't text clients as expected. Several clients were upset about not receiving texts regarding past due vaccinations.

“A great resource!

Pros

Demandforce is amazing. It is the perfect solution for appointment reminders and getting reviews!

Cons

It's expensive, and I wish it didn't cost so much. Not much else though. The software integrates well!

“Super helpful tool for any dental practice

Pros

Automating daily tasks in my dental office, like patient appointment reminders and marketing communications, has been great.

Cons

I desire more advanced features for the marketing email templates and layouts to enhance their technological appeal.

“Amazing Support and features

Pros

The support is fantastic and it addresses our marketing issues. I love how it connects with our ChiroTouch system and partners with WebMD.

Cons

The performance is flawless! I have encountered no issues whatsoever.

“It was okay

Pros

For years, it was okay for what we needed it to do.

Cons

They've introduced superior software at a more affordable price point.

“Confirm Appointments with Ease

Pros

I really enjoy being able to text clients in real-time using the text feature. When we can't reach a client by phone, this communication method is very convenient and usually works better since people text so frequently nowadays.

Cons

Previously, we faced an issue with auto-text confirmations displaying incorrect appointment times for multi-part appointments, leading to confusion and lateness among our clients. Although it took over a month to resolve, the issue has been addressed, and we hope it won't recur.

“Back-end follow ups!

Pros

Implementing and creating email, text, and automated messages is incredibly simple.

Cons

The connector linking our QB file to Demandforce can be temperamental, often 'breaking' unexpectedly, necessitating support calls that can consume several hours to rectify.

“Very Reliable and Efficient

Pros

I admire how it integrates with our dental software, making it a simple to confirm appointments and contact patients! It's also very easy to change patient preferences.

Cons

It lacks the level of customization I prefer; occasionally, I'd appreciate the ability to send messages beyond the standard options.

“demandforce

Pros

This software is fantastic. I love that it handles everything all in one place. The texting capabilities are invaluable and have been a great way to get more responses from clients. The review section is also helpful.

Cons

I have no complaints. However, it's inconvenient not being able to access information offline, especially during power outages.

“DO NOT WASTE YOUR TIME OR MONEY WITH DEMANDFORCE

Pros

I genuinely appreciate the hot list feature that they offer, as it adds a significant level of functionality and convenience to the overall experience.

Cons

There are several issues we've encountered: contacting non-patients for overdue payments, sending reminders for appointments unrelated to our practice, inability to customize save-the-date appointments, a significant increase in no-shows, and inconsistencies in reminder frequency.

“Poor service and follow up

Pros

The automation feature is useful, but it is worth noting that not all patients have confirmed their appointments through it.

Cons

The service and platform exhibit inconsistency, and obtaining customer support has proven difficult.

“My friend and business owner could not be happier!

Pros

The process to acquire and set up was very simple and unproblematic. Demandforce communicated seamlessly with clients who hadn't returned in a while and facilitated re-bookings with a large percentage of those with just one recall message. Text messaging is powerful and preferred by clients. It also facilitates the review process.

Cons

The frequency of automated communications might overwhelm certain customers. Providing options for communication frequency and type could alleviate this concern.

“Great product

Pros

One of the advantages is that marketing to my client base is incredibly easy and efficient. Additionally, the ability to gather and manage reviews is highly beneficial.

Cons

I'm uncertain if Demandforce is keeping pace with competitors' products.

“Demand Force

Pros

Demandforce is a great company that has helped us receive many leads and keep our current customers active and happy!

Cons

Maintaining connectivity is crucial, and they excel at promptly notifying users of any issues.

“No Fexibility

Pros

They reliably sent out texts for patient reminders.

Cons

The system automatically recalls patients who have not visited in two years without the option to customize, resulting in an influx of unnecessary appointments. Despite assurances to address this issue, it persisted, prompting us to switch to another provider.

“Great for client interaction

Pros

I love the ease with which we can respond to client texts or messages, as well as review their feedback.

Cons

While the dashboard is slightly cluttered, it remains relatively easy to navigate.

“Didn't live up to expectations

Pros

I liked that our patients could interact with us using the software. The surveys sent to our patients were very useful and gave us great feedback quickly.

Cons

Over time, it became burdensome for our patients, and considering the competitive landscape, the pricing seemed excessive.