Demandforce Reviews

“Demandforce Review

Pros

Demandforce integrated seamlessly with my POS. I loved its ability to schedule, remind, and facilitate two-way communication.

Cons

The cost is high, but I would have kept using it if my POS software provider hadn't canceled its integration.

“Great Staff, Great Product

Pros

This comprehensive platform centers around client communication. It enabled my business to send email campaigns, appointment reminders, and various other notices. It's everything I needed for reputation management. The customer service is excellent; everyone is helpful and friendly. I've relied on Demandforce to help market my business for nearly 15 years. It's been a very rewarding relationship.

Cons

I wish the campaigns looked more sophisticated and had more robust options for a professional appearance. Sometimes, the simplicity could be improved, and like with anything, there are occasional glitches. Clients call to say they didn't get a reminder or received the wrong appointment time.

“Absolutely fabulous

Pros

What I love most is the confirmation of appointments; patients rely on it every time.

Cons

Sometimes, the accuracy of the website and managing changes takes too much time. I would like more card stock options.

“Review

Pros

The appointment confirmation feature was incredibly helpful, reducing our outgoing and incoming calls.

Cons

Collecting patient info when they request an appointment online.

“Good service

Pros

I appreciated being able to send texts directly and have appointment reminders.

Cons

I do not like when patients try to schedule on their own.

“Great communication software for clients

Pros

This software is simple for the staff to use and implement because it is intuitive. I loved the reminder system for client appointments and the ability to text them.

Cons

Rarely, a client said they did not get the reminder.

“A great tool to keep in contact with your patients.

Pros

Especially during COVID, I was able to communicate with patients daily. They could send messages if they weren't feeling well, and I could respond ASAP.

Cons

I can't think of anything I don't like at the moment.

“Demandforce good for patient communication basics- lacks other advanced features

Pros

It was easy to text patients to confirm, reschedule, or cancel appointments.

Cons

It lacks advanced features other similar software includes at the same price, like paperless forms and review systems. Also, the text character limit was sometimes restrictive, and the interface wasn't very intuitive.

“Just not for us

Pros

I believe Demandforce has the potential to be truly amazing. They had many features, and since we moved away from them, I think they've added even more. Perhaps they have stepped up their game and can offer more variety to their clients.

Cons

The platform was not visually appealing or easy to navigate, and we didn't have clear communication with our account manager, making it hard to learn on our own. There were many features we never utilized.

“demandforce

Pros

With Demandforce, the office increased patient communication cost-effectively, boosting practice revenue.

Cons

It took some time to set up and improve communication with existing and lost patients.

“Demandforce

Pros

Demandforce was a significant improvement over Rapport through AVImark.

Cons

We didn't use Demandforce to its full potential because it was not easy to navigate. We had issues with appointment scheduling, but the review feature was fantastic!

“Convenient and Direct

Pros

Making appointments was easy and reminders were automatic, along with plenty of customization options.

Cons

The platform lacks a personal touch, but the convenience outweighs that drawback.

“Demandforce

Pros

Ease of use. I loved that I could send out emails effortlessly and select my parameters. We could communicate with clients easily.

Cons

I wish it was more tailored to doctors' schedules. Clients request appointments, and we have to call them back because the doctor is not available at the selected time.

“Demandforce

Pros

The program simplified our online booking and kept everything in one place. The best part was the automated confirmation emails/texts it sent out. Demandforce synced with our calendar program and confirmed appointments for us.

Cons

I have not figured out how to send a mass message to our clients. I have limited access to the program, but I'd love this capability. Messaging clients about closings or events would be amazing.

“DemandForce - A Great Tool for Appointment Reminders

Pros

Demandforce was a great tool to keep patients informed about their appointments. The platform was easy to use and offered customization options to fit our large practice's needs. The customer service team was always quick to respond and troubleshoot problems.

Cons

The reporting options were basic, and we spend a lot of time learning what works and what doesn't for our patients.

“Don't do it!

Pros

The only function that Demandforce did well for my practice was providing the ability to post patient reviews on an internal page of our website.

Cons

Demandforce could not support our complex, multi-specialty practice, and the billing was a mess. They overcharged us, and it took months to resolve.

“Useful software

Pros

Demandforce was a great tool to help manage patient retention and communication. It saved employees time each day by confirming appointments and allowed patients to leave reviews on our business.

Cons

Some features were difficult to learn. I think the software could be more intuitive.

“Demandforce User Review

Pros

Their ability to send out mass group text messages is amazing.

Cons

No customer loyalty points or referral program.

“Did the job, but not worth it.

Pros

I liked how it sent out postcards and reminders to patients when they were due for their exam.

Cons

Dealing with customer service and the charges for their services has been a challenging and frustrating experience for me.

“DemandForce Helps Dentists with Marketing

Pros

There are so many marketing operations like email marketing, texting, reactivation, and more were automated with ease in one location.

Cons

I don't like that the postcards are not very customizable, and their templates are not the best looking. They are dated, and you can't change the text on the front.

“It is "ok" for a reminder/review manager

Pros

The price was good and customer service was great. I set up and implemented this program at my last veterinary practice, and we had good success with it for years. When I changed jobs to my current practice, they were already using Demandforce but were lied to by their customer service rep, who said they'd lose all reviews if they dropped DF. This was untrue; anyone can download the PDF of the reviews. After changing practice management software, we realized Demandforce failed to convert over 500 clients who were overdue for reminders, stopping reminders for almost two years. The office lost a lot of income because of this.

Cons

Not as intuitive as similar services like PetDesk. The dashboard is not appealing or easy to use.

“Great for Online Appointment Booking

Pros

My company could offer customers the feature of booking online. It was useful for marketing campaigns in terms of tracking open rates and revenue from emails.

Cons

I wish creating marketing emails was more advanced. They look plain compared to other companies. It would also be nice if customers could input their address when booking appointments so we would not have to reach out to complete the booking process.

“Helpful

Pros

I loved the automatic email and text messages sent to my clients, like campaigns reminding them when they were due to come in again, birthday emails, etc.

Cons

Editing and designing emails and text messages could be easier and more customizable. Recently, I had trouble adding photos to my emails, which was frustrating. I had to contact customer service, and the representative added the images for me. This should be an easy function.

“Avoid demand force!

Pros

It is easy to use and the appointment confirmations. It was also a great reputation builder.

Cons

You can't take reviews with you if you discontinue services. They also didn't text clients as expected. Several clients were upset about not receiving texts regarding past due vaccinations.

“A great resource!

Pros

Demandforce is amazing. It is the perfect solution for appointment reminders and getting reviews!

Cons

It's expensive, and I wish it didn't cost so much. Not much else though. The software integrates well!

“Super helpful tool for any dental practice

Pros

Automating daily tasks in my dental office, like patient appointment reminders and marketing communications, has been great.

Cons

I desire more advanced features for the marketing email templates and layouts to enhance their technological appeal.

“Amazing Support and features

Pros

The support is fantastic and it addresses our marketing issues. I love how it connects with our ChiroTouch system and partners with WebMD.

Cons

The performance is flawless! I have encountered no issues whatsoever.

“It was okay

Pros

For years, it was okay for what we needed it to do.

Cons

They've introduced superior software at a more affordable price point.

“Confirm Appointments with Ease

Pros

I really enjoy being able to text clients in real-time using the text feature. When we can't reach a client by phone, this communication method is very convenient and usually works better since people text so frequently nowadays.

Cons

Previously, we faced an issue with auto-text confirmations displaying incorrect appointment times for multi-part appointments, leading to confusion and lateness among our clients. Although it took over a month to resolve, the issue has been addressed, and we hope it won't recur.

“Back-end follow ups!

Pros

Implementing and creating email, text, and automated messages is incredibly simple.

Cons

The connector linking our QB file to Demandforce can be temperamental, often 'breaking' unexpectedly, necessitating support calls that can consume several hours to rectify.

“Very Reliable and Efficient

Pros

I admire how it integrates with our dental software, making it a simple to confirm appointments and contact patients! It's also very easy to change patient preferences.

Cons

It lacks the level of customization I prefer; occasionally, I'd appreciate the ability to send messages beyond the standard options.

“demandforce

Pros

This software is fantastic. I love that it handles everything all in one place. The texting capabilities are invaluable and have been a great way to get more responses from clients. The review section is also helpful.

Cons

I have no complaints. However, it's inconvenient not being able to access information offline, especially during power outages.

“DO NOT WASTE YOUR TIME OR MONEY WITH DEMANDFORCE

Pros

I genuinely appreciate the hot list feature that they offer, as it adds a significant level of functionality and convenience to the overall experience.

Cons

There are several issues we've encountered: contacting non-patients for overdue payments, sending reminders for appointments unrelated to our practice, inability to customize save-the-date appointments, a significant increase in no-shows, and inconsistencies in reminder frequency.

“Poor service and follow up

Pros

The automation feature is useful, but it is worth noting that not all patients have confirmed their appointments through it.

Cons

The service and platform exhibit inconsistency, and obtaining customer support has proven difficult.

“My friend and business owner could not be happier!

Pros

The process to acquire and set up was very simple and unproblematic. Demandforce communicated seamlessly with clients who hadn't returned in a while and facilitated re-bookings with a large percentage of those with just one recall message. Text messaging is powerful and preferred by clients. It also facilitates the review process.

Cons

The frequency of automated communications might overwhelm certain customers. Providing options for communication frequency and type could alleviate this concern.

“Great product

Pros

One of the advantages is that marketing to my client base is incredibly easy and efficient. Additionally, the ability to gather and manage reviews is highly beneficial.

Cons

I'm uncertain if Demandforce is keeping pace with competitors' products.

“Demand Force

Pros

Demandforce is a great company that has helped us receive many leads and keep our current customers active and happy!

Cons

Maintaining connectivity is crucial, and they excel at promptly notifying users of any issues.

“No Fexibility

Pros

They reliably sent out texts for patient reminders.

Cons

The system automatically recalls patients who have not visited in two years without the option to customize, resulting in an influx of unnecessary appointments. Despite assurances to address this issue, it persisted, prompting us to switch to another provider.

“Great for client interaction

Pros

I love the ease with which we can respond to client texts or messages, as well as review their feedback.

Cons

While the dashboard is slightly cluttered, it remains relatively easy to navigate.

“Didn't live up to expectations

Pros

I liked that our patients could interact with us using the software. The surveys sent to our patients were very useful and gave us great feedback quickly.

Cons

Over time, it became burdensome for our patients, and considering the competitive landscape, the pricing seemed excessive.

“Poor service

Pros

The sign-up service was great, but it went downhill from there.

Cons

Their responsiveness to problems is lacking; they tend to dismiss concerns without adequately resolving them.

“EASY hands free way to keep track of your business and customer

Pros

The layout is clean, easy to use, and offers flexibility in contacting customers via text or email. Managing scheduling and reminders day-to-day is a simple click of a button. The data provided is easy to understand and very transparent.

Cons

The ability to adjust the privacy settings for crucial data depending on the user is essential.

“No happy! Recently I have not been able to login on my personal laptop unless I am at the business.

Pros

If I can log on to the system, it's intuitive. However, the recent changes have made it impossible to do anything outside of my business.

Cons

After spending 30 minutes with customer support to resolve an issue, I found myself unable to access either of my businesses the following day. This lack of reliability is frustrating and undermines the convenience of the service.

“Great software for growing a business!

Pros

I thoroughly enjoyed the reminder feature, and my clients genuinely appreciated receiving text or email notifications as opposed to traditional phone calls.

Cons

In my view, the software is somewhat pricey. While it offers substantial benefits for business maintenance and growth, its value proposition is questionable.

“Great way to keep in contact with customers.

Pros

You can customize how it contacts customers and then sit back and let it do the work for you. It makes it simple and effortless.

Cons

I wish there was an option to receive a monthly report of undelivered emails instead of a single comprehensive list. This would greatly facilitate monitoring and management.

“Not user friendly, hard to navigate, no support

Pros

I'm not too enthusiastic about any part of this software. It has declined over the time we've worked with it, and the customer service has worsened. I heard they were bought by a company specializing in retail, not healthcare, which wasn't good for us.

Cons

DemandForce's navigation is challenging, lacks user-friendliness, and offers limited customization. For a customer management and communication system, flexibility and customization are imperative, qualities which DemandForce lacks compared to its competitors.

“We used this for a few months and saw absolutely no benefit. It did not increase business.

Pros

It was relatively easy to use without training. The account managers were prompt in teaching the software and answering questions.

Cons

Many customers found the service to be intrusive, leading to communication overload and receiving numerous angry calls due to excessive use of the platform.

“Demand Force has help us retain and attract new patients. We love our rep, Rebecca!

Pros

The dashboard is simple and fairly easy to use and edit. I also love the open communication with our rep and the ability to segment patient communications.

Cons

We eagerly anticipate the addition of patient payment portal options and appointment save-the-date features, which would greatly enhance our experience with the platform.

“They Only Care About Your Money

Pros

I can't say there's much I like about this, except that when you sign up, they're excited to have you, and some staff really do care, but that's about it in my opinion.

Cons

I cannot recommend this company; we experienced significant staffing issues and felt pressured into using their product, only to encounter difficulties when attempting to cancel. Their focus seemed solely on payment rather than resolving our issues.

“Dentist

Pros

This software is easy to use. It has the latest and most up-to-date technology. I can personalize it myself. If I need help, I can contact my account success manager, and she teaches me how to resolve my issue.

Cons

My only gripe is the inconvenience of dealing with their headquarters in California while being located on the east coast, resulting in delays in addressing concerns due to the time zone difference.