Demandforce Reviews

“Demandforce Review

Pros

Demandforce integrated seamlessly with my POS. I loved its ability to schedule, remind, and facilitate two-way communication.

Cons

The cost is high, but I would have kept using it if my POS software provider hadn't canceled its integration.

“Great Staff, Great Product

Pros

This comprehensive platform centers around client communication. It enabled my business to send email campaigns, appointment reminders, and various other notices. It's everything I needed for reputation management. The customer service is excellent; everyone is helpful and friendly. I've relied on Demandforce to help market my business for nearly 15 years. It's been a very rewarding relationship.

Cons

I wish the campaigns looked more sophisticated and had more robust options for a professional appearance. Sometimes, the simplicity could be improved, and like with anything, there are occasional glitches. Clients call to say they didn't get a reminder or received the wrong appointment time.

“Absolutely fabulous

Pros

What I love most is the confirmation of appointments; patients rely on it every time.

Cons

Sometimes, the accuracy of the website and managing changes takes too much time. I would like more card stock options.

“Review

Pros

The appointment confirmation feature was incredibly helpful, reducing our outgoing and incoming calls.

Cons

Collecting patient info when they request an appointment online.

“Good service

Pros

I appreciated being able to send texts directly and have appointment reminders.

Cons

I do not like when patients try to schedule on their own.

“Great communication software for clients

Pros

This software is simple for the staff to use and implement because it is intuitive. I loved the reminder system for client appointments and the ability to text them.

Cons

Rarely, a client said they did not get the reminder.

“A great tool to keep in contact with your patients.

Pros

Especially during COVID, I was able to communicate with patients daily. They could send messages if they weren't feeling well, and I could respond ASAP.

Cons

I can't think of anything I don't like at the moment.

“Demandforce good for patient communication basics- lacks other advanced features

Pros

It was easy to text patients to confirm, reschedule, or cancel appointments.

Cons

It lacks advanced features other similar software includes at the same price, like paperless forms and review systems. Also, the text character limit was sometimes restrictive, and the interface wasn't very intuitive.

“Just not for us

Pros

I believe Demandforce has the potential to be truly amazing. They had many features, and since we moved away from them, I think they've added even more. Perhaps they have stepped up their game and can offer more variety to their clients.

Cons

The platform was not visually appealing or easy to navigate, and we didn't have clear communication with our account manager, making it hard to learn on our own. There were many features we never utilized.

“demandforce

Pros

With Demandforce, the office increased patient communication cost-effectively, boosting practice revenue.

Cons

It took some time to set up and improve communication with existing and lost patients.

“Demandforce

Pros

Demandforce was a significant improvement over Rapport through AVImark.

Cons

We didn't use Demandforce to its full potential because it was not easy to navigate. We had issues with appointment scheduling, but the review feature was fantastic!

“Convenient and Direct

Pros

Making appointments was easy and reminders were automatic, along with plenty of customization options.

Cons

The platform lacks a personal touch, but the convenience outweighs that drawback.

“Demandforce

Pros

Ease of use. I loved that I could send out emails effortlessly and select my parameters. We could communicate with clients easily.

Cons

I wish it was more tailored to doctors' schedules. Clients request appointments, and we have to call them back because the doctor is not available at the selected time.

“Demandforce

Pros

The program simplified our online booking and kept everything in one place. The best part was the automated confirmation emails/texts it sent out. Demandforce synced with our calendar program and confirmed appointments for us.

Cons

I have not figured out how to send a mass message to our clients. I have limited access to the program, but I'd love this capability. Messaging clients about closings or events would be amazing.

“DemandForce - A Great Tool for Appointment Reminders

Pros

Demandforce was a great tool to keep patients informed about their appointments. The platform was easy to use and offered customization options to fit our large practice's needs. The customer service team was always quick to respond and troubleshoot problems.

Cons

The reporting options were basic, and we spend a lot of time learning what works and what doesn't for our patients.

“Don't do it!

Pros

The only function that Demandforce did well for my practice was providing the ability to post patient reviews on an internal page of our website.

Cons

Demandforce could not support our complex, multi-specialty practice, and the billing was a mess. They overcharged us, and it took months to resolve.

“Useful software

Pros

Demandforce was a great tool to help manage patient retention and communication. It saved employees time each day by confirming appointments and allowed patients to leave reviews on our business.

Cons

Some features were difficult to learn. I think the software could be more intuitive.

“Demandforce User Review

Pros

Their ability to send out mass group text messages is amazing.

Cons

No customer loyalty points or referral program.

“Did the job, but not worth it.

Pros

I liked how it sent out postcards and reminders to patients when they were due for their exam.

Cons

Dealing with customer service and the charges for their services has been a challenging and frustrating experience for me.

“DemandForce Helps Dentists with Marketing

Pros

There are so many marketing operations like email marketing, texting, reactivation, and more were automated with ease in one location.

Cons

I don't like that the postcards are not very customizable, and their templates are not the best looking. They are dated, and you can't change the text on the front.