Demandforce Reviews

“Poor service

Pros

The sign-up service was great, but it went downhill from there.

Cons

Their responsiveness to problems is lacking; they tend to dismiss concerns without adequately resolving them.

“EASY hands free way to keep track of your business and customer

Pros

The layout is clean, easy to use, and offers flexibility in contacting customers via text or email. Managing scheduling and reminders day-to-day is a simple click of a button. The data provided is easy to understand and very transparent.

Cons

The ability to adjust the privacy settings for crucial data depending on the user is essential.

“No happy! Recently I have not been able to login on my personal laptop unless I am at the business.

Pros

If I can log on to the system, it's intuitive. However, the recent changes have made it impossible to do anything outside of my business.

Cons

After spending 30 minutes with customer support to resolve an issue, I found myself unable to access either of my businesses the following day. This lack of reliability is frustrating and undermines the convenience of the service.

“Great software for growing a business!

Pros

I thoroughly enjoyed the reminder feature, and my clients genuinely appreciated receiving text or email notifications as opposed to traditional phone calls.

Cons

In my view, the software is somewhat pricey. While it offers substantial benefits for business maintenance and growth, its value proposition is questionable.

“Great way to keep in contact with customers.

Pros

You can customize how it contacts customers and then sit back and let it do the work for you. It makes it simple and effortless.

Cons

I wish there was an option to receive a monthly report of undelivered emails instead of a single comprehensive list. This would greatly facilitate monitoring and management.

“Not user friendly, hard to navigate, no support

Pros

I'm not too enthusiastic about any part of this software. It has declined over the time we've worked with it, and the customer service has worsened. I heard they were bought by a company specializing in retail, not healthcare, which wasn't good for us.

Cons

DemandForce's navigation is challenging, lacks user-friendliness, and offers limited customization. For a customer management and communication system, flexibility and customization are imperative, qualities which DemandForce lacks compared to its competitors.

“We used this for a few months and saw absolutely no benefit. It did not increase business.

Pros

It was relatively easy to use without training. The account managers were prompt in teaching the software and answering questions.

Cons

Many customers found the service to be intrusive, leading to communication overload and receiving numerous angry calls due to excessive use of the platform.

“Demand Force has help us retain and attract new patients. We love our rep, Rebecca!

Pros

The dashboard is simple and fairly easy to use and edit. I also love the open communication with our rep and the ability to segment patient communications.

Cons

We eagerly anticipate the addition of patient payment portal options and appointment save-the-date features, which would greatly enhance our experience with the platform.

“They Only Care About Your Money

Pros

I can't say there's much I like about this, except that when you sign up, they're excited to have you, and some staff really do care, but that's about it in my opinion.

Cons

I cannot recommend this company; we experienced significant staffing issues and felt pressured into using their product, only to encounter difficulties when attempting to cancel. Their focus seemed solely on payment rather than resolving our issues.

“Dentist

Pros

This software is easy to use. It has the latest and most up-to-date technology. I can personalize it myself. If I need help, I can contact my account success manager, and she teaches me how to resolve my issue.

Cons

My only gripe is the inconvenience of dealing with their headquarters in California while being located on the east coast, resulting in delays in addressing concerns due to the time zone difference.

“It's just ok.

Pros

I found it overall simple to use. It offered many features that could potentially help drive business, if it worked.

Cons

My experience with Demandforce's customer service was disappointing; they were never around to assist with our inquiries.

“I thought the software was intuitive and easy to use.

Pros

The software excels at sending appointment reminders and soliciting reviews and feedback from customers.

Cons

Regarding the software, there's not much negative I can mention except for its rather steep price.

“Started out great and lost value as we were using the program

Pros

I appreciated the ease of installation and the automation of correspondence with patients. The customer service was always excellent when we needed to call in.

Cons

Their rapid expansion into other sectors led to a dilution of relevant information, particularly straying from the dental domain.

“Used software for about a year

Pros

It automatically marks appointments as confirmed in our software and solicits reviews on Facebook and Google.

Cons

I wish appointment requests could specify narrower timeframes and offer alternative options to clients.

“Great entry level program for generating customer interface

Pros

It sends appointment reminders, scheduled service specials, and requests customer feedback and reviews.

Cons

While Demandforce served us well initially, we found other platforms offering more innovative features like tailored program enhancements and mobile customer feedback.

“No where near as good as they promised

Pros

I like the concept of this software and what they told me it would do, and how customizable everything was supposed to be.

Cons

Issues consistently arose, and despite our requests for customization, customer support only expressed aspirations without tangible results. We eventually switched to Solution Reach.

“Fairly easy to use, lot's of features for campaigns to survey or inform your clients.

Pros

I really enjoy the surveys they automatically send out to our clients. It lets me know in real time what clients think of the practice.

Cons

Considering the fierce competition, Demandforce's pricing seems unjustified. Also, I'm dissatisfied with the discrepancy between client reviews on their site versus Google.

“Great CRM software !

Pros

It's easily accessible via mobile device. I can find all my customers and their service history effortlessly. This is a great way to manage automated email contacts with customers, request customer reviews, and retain customers.

Cons

A designated section for creating and saving quotes would enhance usability. While there's a "notes" section, a dedicated sales quote format would be invaluable.

“Neat system but doesn't live up to it's hype

Pros

I found the system easy to use and it provided many great reports to gather information on customers.

Cons

The expense didn't align with the results we expected within a six-month timeframe.

“Built with marketing in mind, but doesn't deliver

Pros

It's a relatively inexpensive, no-contract option available in the veterinary market. The idea of one-click campaigns is easy to implement.

Cons

Email functionality lacks link testing, limiting usability. Moreover, reviews are confined to the Demandforce platform rather than being distributed across Google, Facebook, Yelp, etc.