softwareDocuTAP EMR Software Reviews
16 Reviews
Overall Rating
3.8
16 Reviews
Rating Distribution
5
(3)
4
(9)
3
(3)
2
(0)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
3.8
16 Reviews
Rating Distribution
5
(3)
4
(9)
3
(3)
2
(0)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Very user-friendly
Very user-friendly
Pros
It is very easy to create and access patient charts. I am able to track all my appointments and send messages to patients from within the app. Great service.
Cons
The font is not readable and there are too many pages you have to scroll to get to the feature you want, needs to be efficient.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ron
PA Physicians, 10-49 employees
Jan 04, 2023
Simple and engaging design
Simple and engaging design
Pros
It is intuitive and engaging so new users can get trained on it without any trouble whatsoever. The system updates itself and we get new features every day on the go.
Cons
With the updates come a lot of glitches and we have to click many times to access the documentation.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Laura
Family Nourishment , 10-49 employees
Nov 24, 2022
Fundamental software
Fundamental software
Pros
We have used this product since Docutap was the initial title and whereas its exceptionally oversimplified and easy to use when charting and archiving patients, there are imperfections with reporting where the software is nearly oversimplified as they appear to be stuck on how to progress or perhaps fair select not to.
Cons
Web check is nearly never working, as it ported over a few of the entered data which at that point causes patients to copy the work when they arrive and there are no fixes within the works that I am aware of as it was attempting to offer a bundle for the distinctive sort of check-in program
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Jenifer
Urgent Doc, 100-499 employees
Jul 21, 2022
Fulfills our needs
Fulfills our needs
Pros
We have been using it for years and it fulfills all our EHR needs. It facilitates up to 10 physicians and the price is very affordable.
Cons
It becomes difficult to scan multiple documents.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Nilam
Radiologic Care, 2-9 employees
Apr 14, 2022
Customer service is not very helpful
Customer service is not very helpful
Pros
It is very easy to use and we can change anything with ease. Navigation is easy and our clinic staff is now more productive.
Cons
The customer support is not very friendly and they never follow up on our complaints on time.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Kristie
Recept Medical Center, 10-49 employees
Feb 08, 2022
Good for small clinics.
Good for small clinics.
Pros
Navigating through the interface is pretty easy with this. Moreover, I find it reasonably simple to operate.
Cons
Might not be the best pick for larger practices.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Bernadette
Advanced Kids Care, 2-9 employees
Nov 18, 2021
Customer support needs improvement.
Customer support needs improvement.
Pros
Great usability and amazingly user-friendly. This software has changed the way things got done around here. Patient scheduling, collecting, medical billing, etc. have never been easier. Now I cannot even imagine our company functioning efficiently without an electronic health records system.
Cons
The customer support team needs improvement. They seem to lack expert knowledge and are always in a bit of a hurry. Other than that, there are some glitches associated with the network connection.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
KRYSTAL
AppleCare, 50-99 employees
Aug 04, 2021
Not a very user friendly software
Not a very user friendly software
Pros
It is easy to use and navigate the system. The EMR is well organized and the layout is very smooth.
Cons
It feels like their team doesnt have much knowledge about their own product. Whenever I register any complaint, I usually dont receive any solution, or the team delays it.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Kristie
Hospital and Health Care, 10-49 employees
May 14, 2021
Fairly Good
Fairly Good
Pros
It is easy to use and user friendly. You can customize everything and it is super easy to schedule appointments and billing is also very easy.
Cons
The network slows down sometimes and the wait time is too long.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Emir
Horizon BPO, 10-49 employees
Mar 03, 2021
It has worked well for us.
It has worked well for us.
Pros
I love how we can customize everything and its flexibility.
Cons
I do not like that it starts getting slow when you make edits to an old card.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Alison
TAUC, 201-500 employees employees
Sep 09, 2020
Easy to use and manage.
Easy to use and manage.
Pros
It is an easy software. It is easy to use, and our overall experience has been good. This software has everything that our practice needs it to do. It is a good software for Urgent Care. Easy to schedule a visit, create/enter visit history, complete the billing/coding. Easy to do the day to day work.
Cons
They need to upgrade the reporting part of the software
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Vijith
Horizon BPO, 201-500 employees employees
Feb 05, 2020
Docutap review
Docutap review
Pros
It is easy to use, and super user-friendly. I cannot see our company without electronic health records. It has helped us a lot in every way. Patient scheduling, collecting, billing etc has become so easy.
Cons
There are a few glitches, with the network connection and stuff, and the customer support team seems to be a little anxious at all times.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
KRYSTAL
AppleCare, 51-200 employees employees
Sep 12, 2019
Docutap
Docutap
Pros
I like the product. It is easy to use till its basic level. Adding patients is very easy and keeping track of their check-ins and check-outs too. It is a nice tool to use, to manage your patients and their documents.
Cons
When you need to do things that use more than the basic functionalities, it takes a lot of time. I had a ticket open for nearly 2 years just for that, and it was very painful.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Steven
AFC Urgent Care Portland, 11-50 employees employees
Apr 19, 2019
DocuTap
DocuTap
Pros
The system overall is great. It is easy to use, and just with few clicks or how the name says taps, you can easily get things done. I just signed another year contract with them. Their customer support team is great, always helps.
Cons
At times the network slows down, and it feels like torture itself, because the wait time kills you.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Anthony
MediTox Wellness, 2-10 employees employees
Jan 11, 2019
Great for Urgent Care.
Great for Urgent Care.
Pros
It has been a great partner. For urgent care, I would say that it is a really great software. Their practice management software has helped us produce superior collection, DOS and accounts over 120 days ratio. The providers have mentioned that it is a very intuitive EMR.
Cons
Well, at the beginning we noticed that the analytics were weak, but now they have improved it, so there are no issues with it or any other thing of this product.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Eric
Kootenai Urgent Care, 51-200 employees employees
Nov 14, 2018
Easy to use. Hassle free navigation
Easy to use. Hassle free navigation
Pros
It is very easy to implement and easier to use.
Cons
Sometimes it can lag and it is not great for practice at any cost.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
4
Bernadette
Advanced Kids Care, 2-10 employees employees
Aug 14, 2018
Filters
Very user-friendly
Very user-friendly
Pros
It is very easy to create and access patient charts. I am able to track all my appointments and send messages to patients from within the app. Great service.
Cons
The font is not readable and there are too many pages you have to scroll to get to the feature you want, needs to be efficient.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ron
PA Physicians, 10-49 employees
Jan 04, 2023
Simple and engaging design
Simple and engaging design
Pros
It is intuitive and engaging so new users can get trained on it without any trouble whatsoever. The system updates itself and we get new features every day on the go.
Cons
With the updates come a lot of glitches and we have to click many times to access the documentation.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Laura
Family Nourishment , 10-49 employees
Nov 24, 2022
Fundamental software
Fundamental software
Pros
We have used this product since Docutap was the initial title and whereas its exceptionally oversimplified and easy to use when charting and archiving patients, there are imperfections with reporting where the software is nearly oversimplified as they appear to be stuck on how to progress or perhaps fair select not to.
Cons
Web check is nearly never working, as it ported over a few of the entered data which at that point causes patients to copy the work when they arrive and there are no fixes within the works that I am aware of as it was attempting to offer a bundle for the distinctive sort of check-in program
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Jenifer
Urgent Doc, 100-499 employees
Jul 21, 2022
Fulfills our needs
Fulfills our needs
Pros
We have been using it for years and it fulfills all our EHR needs. It facilitates up to 10 physicians and the price is very affordable.
Cons
It becomes difficult to scan multiple documents.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Nilam
Radiologic Care, 2-9 employees
Apr 14, 2022
Customer service is not very helpful
Customer service is not very helpful
Pros
It is very easy to use and we can change anything with ease. Navigation is easy and our clinic staff is now more productive.
Cons
The customer support is not very friendly and they never follow up on our complaints on time.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Kristie
Recept Medical Center, 10-49 employees
Feb 08, 2022
Good for small clinics.
Good for small clinics.
Pros
Navigating through the interface is pretty easy with this. Moreover, I find it reasonably simple to operate.
Cons
Might not be the best pick for larger practices.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Bernadette
Advanced Kids Care, 2-9 employees
Nov 18, 2021
Customer support needs improvement.
Customer support needs improvement.
Pros
Great usability and amazingly user-friendly. This software has changed the way things got done around here. Patient scheduling, collecting, medical billing, etc. have never been easier. Now I cannot even imagine our company functioning efficiently without an electronic health records system.
Cons
The customer support team needs improvement. They seem to lack expert knowledge and are always in a bit of a hurry. Other than that, there are some glitches associated with the network connection.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
KRYSTAL
AppleCare, 50-99 employees
Aug 04, 2021
Not a very user friendly software
Not a very user friendly software
Pros
It is easy to use and navigate the system. The EMR is well organized and the layout is very smooth.
Cons
It feels like their team doesnt have much knowledge about their own product. Whenever I register any complaint, I usually dont receive any solution, or the team delays it.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Kristie
Hospital and Health Care, 10-49 employees
May 14, 2021
Fairly Good
Fairly Good
Pros
It is easy to use and user friendly. You can customize everything and it is super easy to schedule appointments and billing is also very easy.
Cons
The network slows down sometimes and the wait time is too long.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Emir
Horizon BPO, 10-49 employees
Mar 03, 2021
It has worked well for us.
It has worked well for us.
Pros
I love how we can customize everything and its flexibility.
Cons
I do not like that it starts getting slow when you make edits to an old card.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Alison
TAUC, 201-500 employees employees
Sep 09, 2020
Easy to use and manage.
Easy to use and manage.
Pros
It is an easy software. It is easy to use, and our overall experience has been good. This software has everything that our practice needs it to do. It is a good software for Urgent Care. Easy to schedule a visit, create/enter visit history, complete the billing/coding. Easy to do the day to day work.
Cons
They need to upgrade the reporting part of the software
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Vijith
Horizon BPO, 201-500 employees employees
Feb 05, 2020
Docutap review
Docutap review
Pros
It is easy to use, and super user-friendly. I cannot see our company without electronic health records. It has helped us a lot in every way. Patient scheduling, collecting, billing etc has become so easy.
Cons
There are a few glitches, with the network connection and stuff, and the customer support team seems to be a little anxious at all times.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
KRYSTAL
AppleCare, 51-200 employees employees
Sep 12, 2019
Docutap
Docutap
Pros
I like the product. It is easy to use till its basic level. Adding patients is very easy and keeping track of their check-ins and check-outs too. It is a nice tool to use, to manage your patients and their documents.
Cons
When you need to do things that use more than the basic functionalities, it takes a lot of time. I had a ticket open for nearly 2 years just for that, and it was very painful.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Steven
AFC Urgent Care Portland, 11-50 employees employees
Apr 19, 2019
DocuTap
DocuTap
Pros
The system overall is great. It is easy to use, and just with few clicks or how the name says taps, you can easily get things done. I just signed another year contract with them. Their customer support team is great, always helps.
Cons
At times the network slows down, and it feels like torture itself, because the wait time kills you.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Anthony
MediTox Wellness, 2-10 employees employees
Jan 11, 2019
Great for Urgent Care.
Great for Urgent Care.
Pros
It has been a great partner. For urgent care, I would say that it is a really great software. Their practice management software has helped us produce superior collection, DOS and accounts over 120 days ratio. The providers have mentioned that it is a very intuitive EMR.
Cons
Well, at the beginning we noticed that the analytics were weak, but now they have improved it, so there are no issues with it or any other thing of this product.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Eric
Kootenai Urgent Care, 51-200 employees employees
Nov 14, 2018
Easy to use. Hassle free navigation
Easy to use. Hassle free navigation
Pros
It is very easy to implement and easier to use.
Cons
Sometimes it can lag and it is not great for practice at any cost.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
4
Bernadette
Advanced Kids Care, 2-10 employees employees
Aug 14, 2018