Total 16 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

19%

4

Stars

56%

3

Stars

19%

2

Stars

0%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

R
Ron

PA Physicians, 10-49 employees

5.0

Very user-friendly

Pros

It is very easy to create and access patient charts. I am able to track all my appointments and send messages to patients from within the app. Great service.

Cons

The font is not readable and there are too many pages you have to scroll to get to the feature you want, needs to be efficient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

L
Laura

Family Nourishment , 10-49 employees

4.0

Simple and engaging design

Pros

It is intuitive and engaging so new users can get trained on it without any trouble whatsoever. The system updates itself and we get new features every day on the go.

Cons

With the updates come a lot of glitches and we have to click many times to access the documentation.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

J
Jenifer

Urgent Doc, 100-499 employees

4.0

Fundamental software

Pros

We have used this product since Docutap was the initial title and whereas its exceptionally oversimplified and easy to use when charting and archiving patients, there are imperfections with reporting where the software is nearly oversimplified as they appear to be stuck on how to progress or perhaps fair select not to.

Cons

Web check is nearly never working, as it ported over a few of the entered data which at that point causes patients to copy the work when they arrive and there are no fixes within the works that I am aware of as it was attempting to offer a bundle for the distinctive sort of check-in program

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

N
Nilam

Radiologic Care, 2-9 employees

4.0

Fulfills our needs

Pros

We have been using it for years and it fulfills all our EHR needs. It facilitates up to 10 physicians and the price is very affordable.

Cons

It becomes difficult to scan multiple documents.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

K
Kristie

Recept Medical Center, 10-49 employees

3.0

Customer service is not very helpful

Pros

It is very easy to use and we can change anything with ease. Navigation is easy and our clinic staff is now more productive.

Cons

The customer support is not very friendly and they never follow up on our complaints on time.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

B
Bernadette

Advanced Kids Care, 2-9 employees

3.0

Good for small clinics.

Pros

Navigating through the interface is pretty easy with this. Moreover, I find it reasonably simple to operate.

Cons

Might not be the best pick for larger practices.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

8

K
KRYSTAL

AppleCare, 50-99 employees

3.0

Customer support needs improvement.

Pros

Great usability and amazingly user-friendly. This software has changed the way things got done around here. Patient scheduling, collecting, medical billing, etc. have never been easier. Now I cannot even imagine our company functioning efficiently without an electronic health records system.

Cons

The customer support team needs improvement. They seem to lack expert knowledge and are always in a bit of a hurry. Other than that, there are some glitches associated with the network connection.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

K
Kristie

Hospital and Health Care, 10-49 employees

4.0

Not a very user friendly software

Pros

It is easy to use and navigate the system. The EMR is well organized and the layout is very smooth.

Cons

It feels like their team doesnt have much knowledge about their own product. Whenever I register any complaint, I usually dont receive any solution, or the team delays it.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

8

E
Emir

Horizon BPO, 10-49 employees

4.0

Fairly Good

Pros

It is easy to use and user friendly. You can customize everything and it is super easy to schedule appointments and billing is also very easy.

Cons

The network slows down sometimes and the wait time is too long.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Alison

TAUC, 101-500 employees

4.0

It has worked well for us.

Pros

I love how we can customize everything and its flexibility.

Cons

I do not like that it starts getting slow when you make edits to an old card.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

V
Vijith

Horizon BPO, 101-500 employees

4.0

Easy to use and manage.

Pros

It is an easy software. It is easy to use, and our overall experience has been good. This software has everything that our practice needs it to do. It is a good software for Urgent Care. Easy to schedule a visit, create/enter visit history, complete the billing/coding. Easy to do the day to day work.

Cons

They need to upgrade the reporting part of the software

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

K
KRYSTAL

AppleCare, 51-100 employees

5.0

Docutap review

Pros

It is easy to use, and super user-friendly. I cannot see our company without electronic health records. It has helped us a lot in every way. Patient scheduling, collecting, billing etc has become so easy.

Cons

There are a few glitches, with the network connection and stuff, and the customer support team seems to be a little anxious at all times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

S
Steven

AFC Urgent Care Portland, 11-50 employees

4.0

Docutap

Pros

I like the product. It is easy to use till its basic level. Adding patients is very easy and keeping track of their check-ins and check-outs too. It is a nice tool to use, to manage your patients and their documents.

Cons

When you need to do things that use more than the basic functionalities, it takes a lot of time. I had a ticket open for nearly 2 years just for that, and it was very painful.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Anthony

MediTox Wellness, 1-10 employees

4.0

DocuTap

Pros

The system overall is great. It is easy to use, and just with few clicks or how the name says taps, you can easily get things done. I just signed another year contract with them. Their customer support team is great, always helps.

Cons

At times the network slows down, and it feels like torture itself, because the wait time kills you.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

E
Eric

Kootenai Urgent Care, 51-100 employees

5.0

Great for Urgent Care.

Pros

It has been a great partner. For urgent care, I would say that it is a really great software. Their practice management software has helped us produce superior collection, DOS and accounts over 120 days ratio. The providers have mentioned that it is a very intuitive EMR.

Cons

Well, at the beginning we noticed that the analytics were weak, but now they have improved it, so there are no issues with it or any other thing of this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

B
Bernadette

Advanced Kids Care, 1-10 employees

1.0

Easy to use. Hassle free navigation

Pros

It is very easy to implement and easier to use.

Cons

Sometimes it can lag and it is not great for practice at any cost.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

4