softwareDovetail Software Reviews
14 Reviews
Overall Rating
4.5
14 Reviews
Rating Distribution
5
(11)
4
(1)
3
(0)
2
(2)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.5
14 Reviews
Rating Distribution
5
(11)
4
(1)
3
(0)
2
(2)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Decreased User-Friendliness and Technical Issues
Decreased User-Friendliness and Technical Issues
Pros
The software was much easier to use 15 months ago, providing a more seless experience.
Cons
Unfortunately, recent progrming updates have made the software more difficult to use. Increased downtime and technical issues have affected timely communication and productivity, resulting in the need for additional resources. While the Klara te provides timely responses, the results have been unsatisfactory. Requesting compensation for the inconvenience was met with refusal. I will continue to monitor the situation, but if the situation worsens, I may need to seek an alternative solution.
Ease of use
4
Value for money
5
Customer Support
6
Functionality
5
Paul
Medical Practice, 2-10 employees employees
Jun 22, 2023
User-Friendly Interface with Cost Considerations
User-Friendly Interface with Cost Considerations
Pros
Klara offers an easy-to-use platform with an inviting graphical user interface (GUI).
Cons
The increased cost compared to the functionality provided is a downside.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Jorge
Medical Practice, 1 employee employees
Apr 21, 2023
User-Friendly Patient Addition with Customer Support Concerns
User-Friendly Patient Addition with Customer Support Concerns
Pros
Adding patients to the Klara system is easy, and the overall platform is user-friendly. The absence of patient logins is a particularly appreciated feature.
Cons
The lack of quick responses from customer support and unresolved glitches have been points of concern. For exple, the patient list uploaded in reverse order, requiring manual switching of nes.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Shina
Medical Practice, 11-50 employees employees
Mar 01, 2023
Limited Integration and Cost Considerations
Limited Integration and Cost Considerations
Pros
Although there isnt much that I like about the software, I appreciate its seless communication with patients and the ability to involve other parties when necessary.
Cons
The products high cost and lack of integration with external EHR systems are significant drawbacks. A more comprehensive and easily integrated option would better suit our practices needs.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
Brandon
Hospital & Health Care, 51-200 employees employees
Feb 27, 2023
Essential for Effective Medical Management
Essential for Effective Medical Management
Pros
As a beta user, I have found Klara to be indispensable in my medical practice. Its HIPAA-compliant features make it easy to manage complex patients and maintain effective communication. The integration of telemedicine during the COVID-19 pandemic was a ge-changer, allowing me to continue providing care while in lockdown. The ability to transcribe and organize voicemail messages from patients is an invaluable feature.
Cons
I have no complaints about Klara and wouldnt give it up.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Barry
Medical Practice, 2-10 employees employees
Feb 23, 2023
Convenient Communication with Labeling Improvements Needed
Convenient Communication with Labeling Improvements Needed
Pros
The accessibility provided by Klara for office and patient communication is highly appreciated.
Cons
One area that could be improved is the labeling or assignment of messages, as better filtering and categorization based on specific keywords would enhance the organization of messages.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Frankie
Hospital & Health Care, 11-50 employees employees
Feb 21, 2023
Strelined Patient Engagement
Strelined Patient Engagement
Pros
Klara has allowed us to optimize and streline our patient engagement. The secure text messaging, file sharing, intake form capabilities, and communication tracking have been instrumental in our practice. We appreciate the ability to review staff performance and use the records as teaching moments for improvement.
Cons
During the initial integration with our EMR system, we encountered some issues and bugs. However, it seems that Klara has addressed many of these issues through continued updates and installations.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Cory
Hospital & Health Care, 11-50 employees employees
Feb 18, 2023
User-Friendly Platform with Profile Management Challenges
User-Friendly Platform with Profile Management Challenges
Pros
Klara is easy to use and offers accessibility across various platforms for both me and my patients.
Cons
One challenge I have encountered is the inability to delete duplicate patient profiles, which can lead to confusion and inconvenience in ensuring proper logins for messages and telepsych visits.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Stephen
Mental Health Care , 2-10 employees employees
Feb 16, 2023
Seless Patient Communication and Value for Money
Seless Patient Communication and Value for Money
Pros
The product is easy to use and provides a reliable platform for effective communication with patients.
Cons
Once filled out, the forms could be transferred to a more easily readable format.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Si
Medical Practice, 11-50 employees employees
Feb 10, 2023
Comprehensive and Effective Patient Management
Comprehensive and Effective Patient Management
Pros
Klara offers a wide range of features that greatly benefit our medical practice. From answering calls and sending reminders to automated forms and patient registration, Klara helps us effectively communicate and engage with our patients. The e-forms streline the intake process, while the messaging system allows for easy communication about current issues.
Cons
While it would be ideal for Klara to be better integrated into our EHR system, it generally fulfills our needs. The constant introduction of new functionalities keeps us excited about the platforms future developments.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Fran
Medical Practice, 2-10 employees employees
Feb 09, 2023
Excellent Interface and Customer Service
Excellent Interface and Customer Service
Pros
The interface of Klara is user-friendly and the customer service is top-notch.
Cons
N/A
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Allie
Alternative Medicine, 2-10 employees employees
Feb 03, 2023
Reliable and User-Friendly Technology
Reliable and User-Friendly Technology
Pros
Klaras cool design and reliable technology, along with its mobile app and integration with the desktop version, make it highly accessible and convenient to use.
Cons
The video conferencing feature lacks support for multiple service recipients during group sessions, which can be limiting for mental health professionals. Additionally, having the option to replace the term "Patient" with "Client" or "Customer" would provide greater flexibility, as not all practices use the term "Patient" exclusively.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Gregg
Mental Health Care, 1 employee employees
Feb 01, 2023
Enhanced Patient Connectivity with Room for Improvement
Enhanced Patient Connectivity with Room for Improvement
Pros
Klara has improved patient-staff connectivity and facilitates efficient operations. Patients can schedule appointments, complete intake forms, and receive reminders through their mobile devices. The text message-based rescheduling feature is particularly useful.
Cons
More flexibility in adapting to the specific needs of home health care organizations would enhance the platforms functionality. Additionally, the lack of a messaging service for staff and the perceived value for money could be improved.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Rhonda
Hospital & Health Care, 11-50 employees employees
Aug 17, 2022
Simple and Convenient Communication
Simple and Convenient Communication
Pros
The simplicity of navigating the Klara app is what I appreciate the most. It is easy to use, and I can communicate with my provider and exchange documents/forms effortlessly. The convenience it offers is highly valuable.
Cons
N/A
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Shari
Marketing and Advertising, 1 employee employees
Sep 14, 2021
Filters
Decreased User-Friendliness and Technical Issues
Decreased User-Friendliness and Technical Issues
Pros
The software was much easier to use 15 months ago, providing a more seless experience.
Cons
Unfortunately, recent progrming updates have made the software more difficult to use. Increased downtime and technical issues have affected timely communication and productivity, resulting in the need for additional resources. While the Klara te provides timely responses, the results have been unsatisfactory. Requesting compensation for the inconvenience was met with refusal. I will continue to monitor the situation, but if the situation worsens, I may need to seek an alternative solution.
Ease of use
4
Value for money
5
Customer Support
6
Functionality
5
Paul
Medical Practice, 2-10 employees employees
Jun 22, 2023
User-Friendly Interface with Cost Considerations
User-Friendly Interface with Cost Considerations
Pros
Klara offers an easy-to-use platform with an inviting graphical user interface (GUI).
Cons
The increased cost compared to the functionality provided is a downside.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Jorge
Medical Practice, 1 employee employees
Apr 21, 2023
User-Friendly Patient Addition with Customer Support Concerns
User-Friendly Patient Addition with Customer Support Concerns
Pros
Adding patients to the Klara system is easy, and the overall platform is user-friendly. The absence of patient logins is a particularly appreciated feature.
Cons
The lack of quick responses from customer support and unresolved glitches have been points of concern. For exple, the patient list uploaded in reverse order, requiring manual switching of nes.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Shina
Medical Practice, 11-50 employees employees
Mar 01, 2023
Limited Integration and Cost Considerations
Limited Integration and Cost Considerations
Pros
Although there isnt much that I like about the software, I appreciate its seless communication with patients and the ability to involve other parties when necessary.
Cons
The products high cost and lack of integration with external EHR systems are significant drawbacks. A more comprehensive and easily integrated option would better suit our practices needs.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
Brandon
Hospital & Health Care, 51-200 employees employees
Feb 27, 2023
Essential for Effective Medical Management
Essential for Effective Medical Management
Pros
As a beta user, I have found Klara to be indispensable in my medical practice. Its HIPAA-compliant features make it easy to manage complex patients and maintain effective communication. The integration of telemedicine during the COVID-19 pandemic was a ge-changer, allowing me to continue providing care while in lockdown. The ability to transcribe and organize voicemail messages from patients is an invaluable feature.
Cons
I have no complaints about Klara and wouldnt give it up.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Barry
Medical Practice, 2-10 employees employees
Feb 23, 2023
Convenient Communication with Labeling Improvements Needed
Convenient Communication with Labeling Improvements Needed
Pros
The accessibility provided by Klara for office and patient communication is highly appreciated.
Cons
One area that could be improved is the labeling or assignment of messages, as better filtering and categorization based on specific keywords would enhance the organization of messages.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Frankie
Hospital & Health Care, 11-50 employees employees
Feb 21, 2023
Strelined Patient Engagement
Strelined Patient Engagement
Pros
Klara has allowed us to optimize and streline our patient engagement. The secure text messaging, file sharing, intake form capabilities, and communication tracking have been instrumental in our practice. We appreciate the ability to review staff performance and use the records as teaching moments for improvement.
Cons
During the initial integration with our EMR system, we encountered some issues and bugs. However, it seems that Klara has addressed many of these issues through continued updates and installations.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Cory
Hospital & Health Care, 11-50 employees employees
Feb 18, 2023
User-Friendly Platform with Profile Management Challenges
User-Friendly Platform with Profile Management Challenges
Pros
Klara is easy to use and offers accessibility across various platforms for both me and my patients.
Cons
One challenge I have encountered is the inability to delete duplicate patient profiles, which can lead to confusion and inconvenience in ensuring proper logins for messages and telepsych visits.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Stephen
Mental Health Care , 2-10 employees employees
Feb 16, 2023
Seless Patient Communication and Value for Money
Seless Patient Communication and Value for Money
Pros
The product is easy to use and provides a reliable platform for effective communication with patients.
Cons
Once filled out, the forms could be transferred to a more easily readable format.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Si
Medical Practice, 11-50 employees employees
Feb 10, 2023
Comprehensive and Effective Patient Management
Comprehensive and Effective Patient Management
Pros
Klara offers a wide range of features that greatly benefit our medical practice. From answering calls and sending reminders to automated forms and patient registration, Klara helps us effectively communicate and engage with our patients. The e-forms streline the intake process, while the messaging system allows for easy communication about current issues.
Cons
While it would be ideal for Klara to be better integrated into our EHR system, it generally fulfills our needs. The constant introduction of new functionalities keeps us excited about the platforms future developments.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Fran
Medical Practice, 2-10 employees employees
Feb 09, 2023
Excellent Interface and Customer Service
Excellent Interface and Customer Service
Pros
The interface of Klara is user-friendly and the customer service is top-notch.
Cons
N/A
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Allie
Alternative Medicine, 2-10 employees employees
Feb 03, 2023
Reliable and User-Friendly Technology
Reliable and User-Friendly Technology
Pros
Klaras cool design and reliable technology, along with its mobile app and integration with the desktop version, make it highly accessible and convenient to use.
Cons
The video conferencing feature lacks support for multiple service recipients during group sessions, which can be limiting for mental health professionals. Additionally, having the option to replace the term "Patient" with "Client" or "Customer" would provide greater flexibility, as not all practices use the term "Patient" exclusively.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Gregg
Mental Health Care, 1 employee employees
Feb 01, 2023
Enhanced Patient Connectivity with Room for Improvement
Enhanced Patient Connectivity with Room for Improvement
Pros
Klara has improved patient-staff connectivity and facilitates efficient operations. Patients can schedule appointments, complete intake forms, and receive reminders through their mobile devices. The text message-based rescheduling feature is particularly useful.
Cons
More flexibility in adapting to the specific needs of home health care organizations would enhance the platforms functionality. Additionally, the lack of a messaging service for staff and the perceived value for money could be improved.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Rhonda
Hospital & Health Care, 11-50 employees employees
Aug 17, 2022
Simple and Convenient Communication
Simple and Convenient Communication
Pros
The simplicity of navigating the Klara app is what I appreciate the most. It is easy to use, and I can communicate with my provider and exchange documents/forms effortlessly. The convenience it offers is highly valuable.
Cons
N/A
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Shari
Marketing and Advertising, 1 employee employees
Sep 14, 2021