Dovetail Software

Decreased User-Friendliness and Technical Issues

Pros

The software was much easier to use 15 months ago, providing a more seless experience.

Cons

Unfortunately, recent progrming updates have made the software more difficult to use. Increased downtime and technical issues have affected timely communication and productivity, resulting in the need for additional resources. While the Klara te provides timely responses, the results have been unsatisfactory. Requesting compensation for the inconvenience was met with refusal. I will continue to monitor the situation, but if the situation worsens, I may need to seek an alternative solution.

User-Friendly Interface with Cost Considerations

Pros

Klara offers an easy-to-use platform with an inviting graphical user interface (GUI).

Cons

The increased cost compared to the functionality provided is a downside.

User-Friendly Patient Addition with Customer Support Concerns

Pros

Adding patients to the Klara system is easy, and the overall platform is user-friendly. The absence of patient logins is a particularly appreciated feature.

Cons

The lack of quick responses from customer support and unresolved glitches have been points of concern. For exple, the patient list uploaded in reverse order, requiring manual switching of nes.

Limited Integration and Cost Considerations

Pros

Although there isnt much that I like about the software, I appreciate its seless communication with patients and the ability to involve other parties when necessary.

Cons

The products high cost and lack of integration with external EHR systems are significant drawbacks. A more comprehensive and easily integrated option would better suit our practices needs.

Essential for Effective Medical Management

Pros

As a beta user, I have found Klara to be indispensable in my medical practice. Its HIPAA-compliant features make it easy to manage complex patients and maintain effective communication. The integration of telemedicine during the COVID-19 pandemic was a ge-changer, allowing me to continue providing care while in lockdown. The ability to transcribe and organize voicemail messages from patients is an invaluable feature.

Cons

I have no complaints about Klara and wouldnt give it up.

Convenient Communication with Labeling Improvements Needed

Pros

The accessibility provided by Klara for office and patient communication is highly appreciated.

Cons

One area that could be improved is the labeling or assignment of messages, as better filtering and categorization based on specific keywords would enhance the organization of messages.

Strelined Patient Engagement

Pros

Klara has allowed us to optimize and streline our patient engagement. The secure text messaging, file sharing, intake form capabilities, and communication tracking have been instrumental in our practice. We appreciate the ability to review staff performance and use the records as teaching moments for improvement.

Cons

During the initial integration with our EMR system, we encountered some issues and bugs. However, it seems that Klara has addressed many of these issues through continued updates and installations.

User-Friendly Platform with Profile Management Challenges

Pros

Klara is easy to use and offers accessibility across various platforms for both me and my patients.

Cons

One challenge I have encountered is the inability to delete duplicate patient profiles, which can lead to confusion and inconvenience in ensuring proper logins for messages and telepsych visits.

Seless Patient Communication and Value for Money

Pros

The product is easy to use and provides a reliable platform for effective communication with patients.

Cons

Once filled out, the forms could be transferred to a more easily readable format.

Comprehensive and Effective Patient Management

Pros

Klara offers a wide range of features that greatly benefit our medical practice. From answering calls and sending reminders to automated forms and patient registration, Klara helps us effectively communicate and engage with our patients. The e-forms streline the intake process, while the messaging system allows for easy communication about current issues.

Cons

While it would be ideal for Klara to be better integrated into our EHR system, it generally fulfills our needs. The constant introduction of new functionalities keeps us excited about the platforms future developments.