Doxy.me Reviews

“Excellent for supervisee sessions”

Pros

Using this with supervisees has been an excellent option and works really well for those sessions.

Cons

Up to this point, I haven't run into anything about doxy.me that I dislike.

“awesome virtual waiting room”

Pros

After a colleague pointed me to this platform, it quickly became the one I rely on. The virtual waiting room has been especially helpful for my clients and I get notified right away when someone joins it. Screen sharing also works really well when I'm going over a treatment plan or assigning homework. Another big plus is that I can access it from my computer, phone or tablet and my clients can do the same. Out of all the HIPAA-compliant apps I've tried, this has been the best one.

Cons

I really haven't run into any problems with the software itself. On the occasions when something goes wrong, it's usually due to WiFi or another connection issue rather than the product.

“Clear video quality”

Pros

Since launching my online practice, this has been the platform I rely on. I use a separate EHR for billing so I can't speak to that side but the video quality has been excellent, clear, reliable and simple to use. Clients rarely have trouble joining and the link is simple for them to follow.

Cons

Back when I was on the free plan, most of the strongest features were locked behind the paid tiers. That said I really appreciate the option to pay for just one day of advanced features which is something I haven't seen offered by other platforms.

“Helpful for housebound clients”

Pros

It's been really valuable that my clients can still meet with me face to face when medical issues or transportation problems keep them stuck at home.

Cons

I do miss being able to customize my waiting room in the free version. I'd likely pay for a lower-cost plan if that feature were included since I don't really need billing or the other extras because my agency already handles those.

“Well-structured interface”

Pros

One of the best parts is that clients only have to open the link I send, there's nothing for them to download which is incredibly convenient. Another feature I really appreciate is that my personal link always stays the same. The interface is also clean, well designed and very simple to use.

Cons

Honestly I can't think of a single drawback.

“appreciate it!”

Pros

Appreciate this software. It's simple for my clients to get into and providers can use it without any hassle. Everything feels very simple and uncomplicated overall.

Cons

It does feel a little limited when it comes to extra features especially on the free version. There's also no EMR connected with the application which can be a downside.

“Clear sessions and useful waiting room”

Pros

Running therapy or coaching sessions online with this has been really worthwhile. The virtual waiting room is especially helpful because clients can stay there until I'm ready to bring them in. Video quality stays clear and crisp and the audio comes through very well too.

Cons

I've used both the free plan and the paid one and the paid version didn't feel worth the extra cost to me. I also wish there were a way to record sessions so they could be reviewed later with the client.

“Free of cost and Hipaa-friendly”

Pros

Compared with a lot of other platforms, this one stays fairly stable even with different tech setups. It's HIPAA compliant and for private practitioners, having it available at no cost is a really big plus.

Cons

Every now and then, there are still some connectivity problems.

“professional and polished”

Pros

The platform feels polished and professional and the camera and microphone work reliably. The video quality is excellent for telemedicine sessions, with a clear, high-quality image throughout.

Cons

Sometimes I run into a connectivity issue and need to restart the session but it happens very rarely.

“Never run into any problems”

Pros

Great experience so far. It's very simple to work with, I almost never run into problems and knowing it's HIPAA protected makes me feel secure when speaking with clients online. I also appreciate the flexibility it gives me, whether a client can't make it into a session or I'm at home and still need to connect with someone.

Cons

The app itself has been a little less dependable at times although it has worked fine when I use it through Safari. I do wish there were more ways to customize the homepage and a few additional options there but aside from that, I think it's an excellent platform.

“Patients can join easily”

Pros

I found it to be very user friendly and one of the best parts is that patients can join without needing to download any app first.. they just click a link and they're in. That removes a huge barrier to access especially for those who aren't tech-savvy or don't want to clutter their phones with yet another app. It makes telehealth or virtual visits feel simple, inclusive and stress-free for everyone.

Cons

At times there can be some lag.. usually depending on the patient's internet connection.

“no real downsides”

Pros

I like using this product. It's very simple for me to manage as a practitioner and clients also have no trouble using it. I especially appreciate being able to see when they're in the waiting room.

Cons

Honestly I haven't come across any real downsides with this software. I use it pretty regularly and haven't run into any problems.

“Reliable backup for providers”

Pros

Whenever one of our providers is running behind, we count on Doxy.me to bring in a provider from another facility to step in and help.

Cons

At times it does freeze but overall it has been working really well. Other than that, I honestly haven't run into any other problems.

“basic version is free”

Pros

Having access to the basic version at no cost is amazing and it still covers all the HIPAA compliance requirements I need.

Cons

I haven't come across anything I dislike about it.

“valuable resource for therapists”

Pros

As a therapist/counselor, this has been a really valuable resource. It provides a secure platform for holding online sessions which makes it a solid option for virtual care.

Cons

Every now and then the video or audio will freeze and the only fix is to end the session and start it again.

“Connection problems”

Pros

Clients can get into it without any hassle. They just enter their name and they're ready to go.

Cons

Lately, I've been running into connection problems while using it and I'm pretty sure my internet wasn't the cause.

“easy for non-tech users”

Pros

Even without being very tech savvy, using this software feels quite simple and manageable.

Cons

having some kind of alert when a patient checks into my virtual office would be nice.

“Wide variety of useful features”

Pros

Being able to use the software with one client at no cost has been a huge plus. I recommend it to just about everyone I know in my field. It works reliably, includes plenty of useful features and there are even more available if you upgrade to a paid plan.

Cons

One thing it's missing is an email feature for sending secure information safely.

“Friendly client portal”

Pros

This platform has been reliable overall and the client portal is very user-friendly. Clients have no trouble getting into sessions and the simple, polished look keeps things visually pleasant without distracting from the actual work.

Cons

At times it does freeze up which can be really frustrating.

“Fast responses from the team”

Pros

The thing that keeps me using it is how dependable the connection usually is, along with a customer service team that responds quickly when needed. I was especially pleased with the latest round of updates and new features. They lined up really closely with the suggestions providers had submitted, including smaller changes that hadn't received many votes which made it clear the development team was genuinely listening. Having a virtual waiting room that I can personalize is also a feature I really appreciate.

Cons

Every now and then I do have to refresh the connection. The last period when that happened several times in one week was quite a while ago and it was around the time of the most recent update rollout.