Last Updated Oct 24, 2025
Key Takeaways
Insights from verified Software Finder Reviews from the past 5 years
Doxy.me is a browser-based telehealth platform used by physicians, therapists, and counselors to conduct virtual consultations. It benefits small and medium healthcare practices focused on mental health and therapy. Users consistently praise its ease of use and affordability, while some have noted recurrent connectivity issues. Doxy.me also introduced updated patient queue management and enhanced video stability recently.
Our Verdict
Doxy.me is a practical choice for solo practitioners and small clinics, which tend to prioritize secure, but low-cost telehealth delivery. It’s free and flexible pricing options make it accessible for growing practices, also, though larger networks may seek more advanced integrations. Overall, Doxy.me comes across as a reliable solution for expense-aware providers emphasizing virtual care and compliance.
Overall Rating
Based on 287 users reviews
4.7
Rating Distribution
Positive
97%
Neutral
3%
Negative
0%
Starting Price
$0
/month
Doxy.me Specifications
Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
What Is Doxy.me?
Overview
Doxy.me is a telemedicine platform that enables healthcare providers to conduct remote consultations with their patients. It is a reliable and secure platform with HIPAA-compliant features. With Doxy Telehealth, providers can send a personalized room URL to patients via email or text message. The platform supports real-time audio-visual consultations and text-based conversations, enabling healthcare providers to connect with patients from anywhere, at any time.
What Is Doxy.me Best Known For?
Physicians can create a custom waiting room with personalized branding and logo, providing patients with a familiar and welcoming virtual care experience. They can add images, text, and video content to this waiting room to help patients pass the time and learn more about the practice. By customizing the waiting room, healthcare professionals can enhance the patient's experience during telehealth visits.
How Much Does Doxy.me Cost?
Doxy.me offers flexible pricing options that depend on the needs of practice. The vendor offers four subscription options, each pricing module catering to various practice sizes and feature requirements:
- Free – $0 (Essential telemedicine for individuals)
- Pro – $35/month (Built for independent practitioners)
- Clinic – $50/user/month (Streamlined care management for teams)
- Custom – Tailored solutions for large organizations at custom pricing
Disclaimer: The pricing is subject to change.
Doxy.me Integrations
Doxy.me integrates with several third-party health care IT solutions to expand its functionality. Some of the integrations include:
- AuthO
- Calendly
- Azure SSO
- Okta
- Juvonno
How Does Doxy.me Software Work?
Here's how you can make use of the software’s features after its successful installation:
- Log in to the software using your credentials
- Set up your virtual waiting room and customize it as needed
- Schedule appointments and share secure access links with patients
- Invite patients to join the virtual waiting room at their appointment time
- Start real-time audio-visual consultations with patients
- Use secure chat for text-based communication during the session
- Share screens and documents for collaborative discussions
- Access and manage patient records and notes within the platform
Who Is Doxy.me For?
Doxy.me is suitable for clinics, hospitals, and organizations of all sizes that provide telemedicine services. It is typically used by a range of healthcare professionals, including:
- Physicians
- Therapists
- Mental health providers
- Counselors
- Social workers
Doxy.me Use Cases
Based on our analysis of user reviews and Doxy.me’s current capabilities, we have identified key scenarios where this software is a good fit for healthcare practices:
New Practices Seeking A Quick Telehealth Setup
Doxy.me has a simple interface and a browser-based design, which eliminates the need for additional downloads and installations. This makes it ideal for new and small practices, especially those focusing on virtual care provision. Moreover, the solution is quite easy and feasible to set up if you have zero to minimal technical knowledge.
Clinics Prioritizing Security And Compliance
Healthcare organizations often handle highly sensitive patient data that should adhere to strict privacy standards. Doxy.me ensures compliance with HIPAA, GDPR, and PHIPA regulations. This makes it particularly suitable for mental health, counseling, and therapy sessions where confidentiality becomes non-negotiable.
Multi-Provider Clinics Requiring Centralized Management
Clinics with several practitioners often require a system that brings all operations under one platform. Doxy.me caters to this by offering a unified management dashboard and shared virtual waiting rooms. It helps simplify scheduling, streamline internal communication, and enables healthcare professionals to collaborate efficiently when delivering care.
Cost-Conscious Practices Looking For A Free Telemedicine Option
Small or independent practitioners can benefit from the free plan, which includes core telemedicine tools such as video calls, virtual waiting rooms, and BAA compliance. It is a practical entry point for those transitioning to virtual care.
Doxy.me User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
| Intuitive Interface | Connectivity Glitches |
One user pointed out: “Overall I have had a very positive experience with it, very easy to use.” |
|
| Value For Money | Limited Customization Options |
Users regularly highlight that even the free plan offers enough for solo or small practices, and paid tiers scale affordably. Praising the free version, a user said: “The free version meets my needs … customer support was super quick to respond to me.” |
Some users feel the platform lacks flexibility in design and workflows. Its limited options for layouts, notifications, or branding make it less appealing for clinics seeking greater control over the patient's experience. |
| Security And Compliance | Customer Support Delays |
Security is often mentioned as a core strength, with many appreciating the compliance baked into the tool even in lower tiers. As per collective research on its user reviews: “Most users report the platform is HIPPA compliant … ensuring privacy and security.” |
A few users mention occasional lapses in support responsiveness or trouble resolving complex technical problems. One of the users expressed their concern: “I or the patient can’t see or hear each other … slow response time …” |
Is Doxy.me Right For You?
If you are looking for a powerful, secure, and easily accessible platform to provide telehealth services, Doxy.me might be the ideal choice for you. Its customizable features allow you to create a seamless experience tailored to your needs.
Additionally, Doxy me takes privacy and security seriously by ensuring compliance with regulations such as HIPAA, PHIPA/PIPEDA, GDPR, and HITECH. Prominent healthcare organizations like LMU Medical Clinic, Medical University of South Carolina, and SUNY Downstate Medical Center also trust Doxy.me to power their virtual services.
Still unsure if Doxy.me telehealth software is the right choice for you? Read Doxy me reviews or contact us at (661) 384 7070, and we will be happy to address your concerns.
Doxy.me Features
Doxy.me features a patient queue, which enables medical professionals to efficiently manage and oversee their virtual waiting rooms. When patients check in for their scheduled appointments using the personalized link, they are promptly placed in a virtual waiting room. Healthcare providers can then access a list of patients in the waiting room and can admit them into private telehealth sessions.
This feature is designed to streamline the management of virtual patient consultations for healthcare providers. It offers a real-time overview of all appointments, allowing users to monitor the status of each appointment, including patients in the waiting room or currently in session. Clinicians can also access patient details, such as their name, reason for the visit, and location.
Doxy.me empowers medical practices with insights into their telehealth services. These insights provide valuable information, including patient visit volumes, wait times, and provider availability, helping providers make informed decisions. Additionally, clinical analytics enable providers to track appointment history and cancellations.
Live chat offers a convenient and straightforward means of engaging with patients through text, allowing for seamless communication even when you're already on a call with another patient. It serves as a valuable complement to audio and video communication methods, enhancing the overall patient experience.
