Doxy.me: Pricing, Free Demo & Features

Name: Doxy.me
Rating: 4.7 (581 reviews)

Last Updated Jul 25, 2026

Key Takeaways

Generated from the text of customer reviews

Doxy.me is a browser-based telehealth platform used by physicians, therapists, and counselors to conduct virtual consultations. It benefits small and medium healthcare practices focused on mental health and therapy. Users consistently praise its ease of use and affordability, while some have noted recurrent connectivity issues. Doxy.me also introduced updated patient queue management and enhanced video stability recently.

Our Verdict

Doxy.me is a practical choice for solo practitioners and small clinics, which tend to prioritize secure, but low-cost telehealth delivery. Its free and flexible pricing options make it accessible for growing practices, also, thoughwhile larger networks may seek more advanced integrations. Overall, Doxy.me comes across as a reliable solution for expense-aware providers emphasizing virtual care and compliance.

Overall Rating

Based on 581 users reviews

4.7

All Reviews

Rating Distribution

Positive

96%

Neutral

Negative

Starting Price

$0

per month

Product Snapshot

Doxy.me Specifications

Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
Mobile App
Telemedicine
Billing and Invoicing
Claims Management
Customizable Forms
Patient Demographics

View All Specifications

What Is Doxy.me?

Overview

Doxy.me is a telemedicine platform that enables healthcare providers to conduct remote consultations with their patients. It is a reliable and secure platform with HIPAA-compliant features. With Doxy Telehealth, providers can send a personalized room URL to patients via email or text message. The platform supports real-time audio-visual consultations and text-based conversations, enabling healthcare providers to connect with patients from anywhere, at any time.

The platform also includes features such as virtual waiting rooms, patient queue management, screen sharing, and practice analytics to help clinics manage virtual workflows more efficiently.

What Is Doxy.me Best Known For?

Doxy.me is best known for delivering a simple and accessible telehealth experience through its browser-based virtual waiting rooms. Physicians can create a custom waiting room with personalized branding and logo, providing patients with a familiar and welcoming virtual care experience. They can add images, text, and video content to this waiting room to help patients pass the time and learn more about the practice. By customizing the waiting room, healthcare professionals can enhance the patient's experience during telehealth visits.

How Much Does Doxy.me Cost?

Doxy.me offers flexible pricing options that depend on the needs of the practice. The vendor offers two subscription options, each catering to various practice sizes and feature requirements.

Free – $0 (Essential telemedicine for individuals)
Pro – $35/month (Built for independent practitioners)
Clinic – $50/user/month (discontinued)
Custom – Tailored solutions for large organizations at custom pricing (discontinued)

In addition to the base subscription costs, organizations should account for the following estimated expenses:

Implementation: Typically ranges from $2,000–$15,000 for practice setup, workflow configuration, and deployment support for clinics and multi-provider environments
Data Migration: Generally costs $1,000–$10,000, depending on the amount of patient records, scheduling data, and historical telehealth information being transferred from legacy systems
Training And Onboarding: Usually between $500–$5,000 for provider and staff training on telehealth workflows, patient management, and virtual visit processes
Ongoing Premium Support: Generally estimated at $500–$5,000 per year for enhanced technical support, account assistance, and priority service response times
Additional User Licenses: Costs increase as more providers or staff accounts are added, particularly for larger clinics or enterprise healthcare organizations requiring multiple concurrent users
Sales Tax Charges: Applicable sales tax may be added to subscription costs depending on the customer’s location and local tax regulations. The exact amount is calculated and displayed during checkout before purchase completion

Doxy.me users generally describe the software as competitively priced, especially considering the steady addition of new telehealth features and capabilities. Many reviewers appreciate that the platform balances affordability with functionality, while the paid plan offers advanced customization and enhanced workflow tools for practices needing more robust virtual care support. If you want pricing based on your organizational requirements, feel free to contact us to get a personalized Doxy pricing quote.

Disclaimer: The pricing is subject to change.

Doxy.me Integrations

Doxy.me integrates with several third-party health care IT solutions to expand its functionality. Some of the integrations include:

How Does Doxy.me Software Work?

Here's how you can make use of the software’s features after its successful installation:

Log in to the software using your credentials
Set up your virtual waiting room and customize it as needed
Schedule appointments and share secure access links with patients
Invite patients to join the virtual waiting room at their appointment time
Start real-time audio-visual consultations with patients
Use secure chat for text-based communication during the session
Share screens and documents for collaborative discussions
Access and manage patient records and notes within the platform

You can also schedule a Doxy.me demo to get a visual walkthrough of the software’s features.

Who Is Doxy.me For?

Doxy.me is suitable for clinics, hospitals, and organizations of all sizes that provide telemedicine services. It is typically used by a range of healthcare professionals, including:

Physicians
Therapists
Mental health providers
Counselors
Social workers

Doxy.me Use Cases

Based on our analysis of user reviews and Doxy.me’s current capabilities, we have identified key scenarios where this software is a good fit for healthcare practices:

New Practices Seeking A Quick Telehealth Setup

Doxy.me has a simple interface and a browser-based design, which eliminates the need for additional downloads and installations. This makes it ideal for new and small practices, especially those focusing on virtual care provision. Moreover, the solution is quite easy and feasible to set up if you have zero to minimal technical knowledge.

Clinics Prioritizing Security And Compliance

Healthcare organizations often handle highly sensitive patient data that should adhere to strict privacy standards. Doxy.me ensures compliance with HIPAA, GDPR, and PHIPA regulations. This makes it particularly suitable for mental health, counseling, and therapy sessions where confidentiality becomes non-negotiable.

Multi-Provider Clinics Requiring Centralized Virtual Management

Clinics with several practitioners often require a system that brings all operations under one platform. Doxy.me caters to this by offering a unified management dashboard and shared virtual waiting rooms. It helps simplify scheduling, streamline internal communication, and enables healthcare professionals to collaborate efficiently when delivering care.

Cost-Conscious Practices Looking For A Free Telemedicine Option

Small or independent practitioners can benefit from the free plan, which includes core telemedicine tools such as video calls, virtual waiting rooms, and BAA compliance. It is a practical entry point for those transitioning to virtual care.

Doxy.me User Sentiments

Most Positive Sentiments	Least Positive Sentiments
Intuitive Interface	Connectivity Glitches
85% were Positive 5% were Negative 10% were Neutral/Mixed Many reviewers praise how simple it is to adopt and use Doxy.me, especially for patients with minimal tech experience. One user pointed out: “Overall I have had a very positive experience with it, very easy to use.”	20% were Positive 65% were Negative 15% were Neutral/Mixed Many users report interruptions or quality drops during calls, especially when patients use older devices or weak network connections.
Value For Money	Limited Customization Options
80% were Positive 10% were Negative 10% were Neutral/Mixed Users regularly highlight that even the free plan offers enough for solo or small practices, and paid tiers scale affordably. Praising the free version, a user said: “The free version meets my needs … customer support was super quick to respond to me.”	5% were Positive 85% were Negative 10% were Neutral/Mixed Some users feel the platform lacks flexibility in design and workflows. Its limited options for layouts, notifications, or branding make it less appealing for clinics seeking greater control over the patient's experience.
Security And Compliance	Customer Support Delays
65% were Positive 15% were Negative 20% were Neutral/Mixed Security is often mentioned as a core strength, with many appreciating the compliance baked into the tool even in lower tiers. As per collective research on its user reviews: “Most users report the platform is HIPPA compliant … ensuring privacy and security.”	15% were Positive 70% were Negative 15% were Neutral/Mixed A few users mention occasional lapses in support responsiveness or trouble resolving complex technical problems. One of the users expressed their concern: “I or the patient can’t see or hear each other … slow response time …”

Is Doxy.me Right For You?

If you are looking for a powerful, secure, and easily accessible platform to provide telehealth services, Doxy.me might be the ideal choice for you. Its customizable features allow you to create a seamless experience tailored to your needs. The platform is also designed to scale efficiently, supporting thousands of concurrent sessions with automatic quality adaptation and low-latency performance for growing healthcare organizations.

Additionally, Doxy me takes privacy and security seriously by ensuring compliance with regulations such as HIPAA, PHIPA/PIPEDA, GDPR, and HITECH. Prominent healthcare organizations like LMU Medical Clinic, Medical University of South Carolina, and SUNY Downstate Medical Center also trust Doxy.me to power their virtual services.

Still unsure if Doxy.me telehealth software is the right choice for you? Read Doxy me reviews or contact us at (661) 384 7070, and we will be happy to address your concerns.

Doxy.me Features

Patient Queue

Doxy.me features a patient queue, which enables medical professionals to efficiently manage and oversee their virtual waiting rooms. When patients check in for their scheduled appointments using the personalized link, they are promptly placed in a virtual waiting room. Healthcare providers can then access a list of patients in the waiting room and can admit them into private telehealth sessions.

See How It Works

Clinician Dashboard

This feature is designed to streamline the management of virtual patient consultations for healthcare providers. It offers a real-time overview of all appointments, allowing users to monitor the status of each appointment, including patients in the waiting room or currently in session. Clinicians can also access patient details, such as their name, reason for the visit, and location.

See How It Works

Practice Analytics

Doxy.me empowers medical practices with insights into their telehealth services. These insights provide valuable information, including patient visit volumes, wait times, and provider availability, helping providers make informed decisions. Additionally, clinical analytics enable providers to track appointment history and cancellations.

See How It Works

Live Chat

Live chat offers a convenient and straightforward means of engaging with patients through text, allowing for seamless communication even when you're already on a call with another patient. It serves as a valuable complement to audio and video communication methods, enhancing the overall patient experience.

See How It Works

Interactive CBT Activities And Assessments

Doxy.me offers interactive CBT activities and standardized assessment tools to support behavioral health and therapy sessions. These tools help providers engage patients during virtual visits while streamlining mental health screenings and clinical evaluations.

See How It Works

Record App

Doxy.me includes a Record app that allows healthcare providers to securely capture appointment audio to support clinical documentation and workflow management. By helping clinicians accurately review patient interactions, the feature simplifies note-taking, improves record accuracy, and supports more efficient follow-up care. Additionally, the platform also offers a HIPAA-compliant Scribe app that automatically generates session transcripts and AI-powered summaries directly within the telehealth workflow

See How It Works

Pros And Cons of Doxy.me

A quick look at Doxy.me's strengths and weaknesses to
help you decide if it's the right fit

Pros

User-friendly software interface
Integrates key clinical workflows seamlessly into virtual care
Offers text and email notifications
Branded enterprise solutions available for healthcare organizations
Supports video, audio, and text-based virtual care sessions

Cons

Calls may drop during patient sessions
Unpredictable connectivity may require session restarts
Free version lacks multi-user video conferencing

Doxy.me Pricing

An overview of Doxy.me pricing plans to help you
choose the best option for your team and budget.

Free Free features	Professional All Free features, plus:	Clinic All Pro features, plus:	Custom All Clinic features, plus:

Unlimited call minutes Meets HIPAA requirements Free BAA agreement Virtual waiting room	Text and email patient invites Customizable waiting room Virtual background Screen sharing Group calls Powerful telehealth apps	Customized with your brand Seamless integrations Analytics dashboard Administrative controls Optimized clinic workflows Powerful telehealth apps (Coming soon)	Dedicated Account Manager Quarterly business review Group training sessions

Disclaimer: The pricing details were last updated on Sep 02, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Doxy.me Reviews

Insights from real users on Doxy.me’s features,
performance, and overall experience.

Total 581 reviews

4.7

All reviews are from verified customers

Rating Distribution

Stars

73%

Stars

23%

Stars

Share your experience

Jean T.

Mental Health Care, N/A employees

More than a year

5.0

July 2026

“reliable platform”

Pros

It's dependable and lets me use my biolateral music to support the healing process. Also, the app has a solid set of features that make it feel fully equipped.

Cons

Everything about it works for me. The biggest reason I'm confident using it is that it's HIPAA compliant and secure so I'm not sure what else you'd want me to add for this question.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Shea G.

Health, Wellness and Fitness, N/A employees

Less than a year

5.0

April 2026

“feature-rich telehealth”

Pros

Doxy.me has been a standout for me its feature set really puts it ahead of a lot of other telehealth options. I can generate a reliable link for patients, preview my camera, mic and audio, track when patients actually log into the session and start the visit right from a single screen. They've also rolled out billing and payment options recently which makes the whole workflow more complete. Between their different plans, the pricing feels strong and support has been quick and genuinely helpful whenever I run into bugs. Switching over from other video platforms was simple too, the learning curve is basically nonexistent.

Cons

Would be useful to have some kind of automated notification or email sent to providers when service is expected to be down or when downtime is happening. I also keep a stable backup option ready so I can quickly redirect patients if Doxy.me is unavailable. Downtime doesn't happen often but when it does, it tends to be sudden.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Darwin C.

Health, Wellness and Fitness, N/A employees

More than a year

5.0

March 2026

“top-notch tool”

Pros

I've been using Doxy.Me because it's simple for my patients. Clinicians don't need to jump through hoops to get started and patients also don't run into a learning curve.

Cons

The paid subscription is the only downside though it still ends up being less expensive than most alternatives. When I was in private practice, I used the Clinic version for a few months and it was absolutely worth the added peace of mind.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 581 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

How much does Doxy.me Software cost?

Doxy.me software offers two standard subscription plans: Free, Pro, Clinic (discontinued), and Custom (discontinued). Contact us if you would like to receive a personalized Doxy me cost quote.

What are the main features of Doxy.me Software?

Doxy.me offers several features, including waiting rooms, clinical history, patient queues, and screen sharing.

Who are the main users of Doxy.me Software?

Doxy.me can be used in any medical facility that provides virtual visits to its users. It is commonly used by physicians, clinicians, nurses, and therapists.

Is Doxy.me Software cloud-based?

Yes, Doxy.me software is a cloud-based platform.

What level of support does Doxy.me offer?

Doxy.me provides support through a comprehensive help center and video tutorials on YouTube.

How does Doxy.me help health systems?

Doxy.me helps health systems by providing a secure telemedicine platform that safeguards protected health information (PHI) in compliance with regulations like HIPAA. It enables efficient virtual consultations, enhances patient access to care, and ensures the confidentiality of sensitive healthcare data.

Who are the typical users of Doxy.me?

The platform can be leveraged by numerous users including physicians, therapists, counselors, social workers, and mental health professionals, offering virtual consultations.

What languages does Doxy.me support?

Doxy.me supports English, French, Italian, Chinese, and many more.

Does Doxy.me have a mobile app?

No, it does not offer a mobile app.

Is Doxy.me free?

Yes, Doxy.me provides a free version with core telemedicine features and HIPAA compliance.

What other apps does Doxy.me integrate with?

Doxy.me integrates with Calendly, Juvonno, Okta, Azure SSO, and AuthO.

Does Doxy.me offer an API?

The vendor has not disclosed any information about its API.

Key Takeaways

Our Verdict

Overall Rating

Rating Distribution

Starting Price

$0

Product Snapshot

Doxy.me Specifications